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Meet your customers changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform.
GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM.
Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.
Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Informizely is a leader in qualitative web analytics solutions. Use it to capture actionable customer insights with in-site surveys and polls. Find new growth opportunities, increase revenue, improve website conversions and reduce churn.
Our surveys integrates seamlessly with your website, through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be built with a drag and drop survey builder.
Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions.
Suite à de nombreuses recherches consultatives pratiques des 20 dernières années, TopBox est née. Cette solution clé en main de rétroaction des clients B2B est destinée aux PME et consiste à identifier les attentes des clients, les lacunes et les possibilités, en facilitant les initiatives appropriées dans votre entreprise. Le reporting prêt à l'emploi a été conçu pour B2B et englobe la rétroaction sur les comptes, les repères, les tendances longitudinales et le lien financier pour des perspectives exploitables aux résultats dans les 30 jours, voire moins. Rationalisez votre programme et multipliez votre retour sur investissement par 9 grâce à TopBox !
TopBox fournit une solution simplifiée et rentable de rétroaction des clients B2B pour contribuer à la croissance des PME grâce à une approche stratégique.
Rhombus is the best way to exchange real-time text messages, and accept payments from your customers all within the conversation.
Upon sign-up, we'll issue a regular 10-digit phone number that your customers can text in order to chat with you, or make a payment. You can respond to the text messages from your Rhombus dashboard, as well as monitor important business metrics.
Accept orders, take reservations, book appointments, answer questions, or get paid -- all without a phone call
Exchange real-time text messages, and accept payments from your customers all within the conversation.
Fancy Support gives you in-app customer messaging, event tracking and dashboards at an affordable price. Provide better support to your customers by leveraging the surrounding context of your customer info and events.
An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging.
Solution basée sur le cloud pour l'engagement clients. Les fonctionnalités incluent la création d'une procédure pas à pas, de guides d'intégration et la documentation relative au produit.
Solution basée sur le cloud pour l'engagement clients. Les fonctionnalités incluent la création d'une procédure pas à pas, de guides d'intégration et la documentation relative au produit.
The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.
The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.
Decibel révèle exactement le comportement des utilisateurs sur les sites web et les applications, ce qui permet aux entreprises de quantifier et d'améliorer facilement l'expérience client sur chaque point de contact numérique. Alimentée par le machine learning, la technologie primée traite des centaines de métriques comportementales révolutionnaires, depuis les mouvements de la souris et les rotations des appareils, en passant par les fenêtres contextuelles et les erreurs, en capturant une image précise de l'expérience de chaque utilisateur sur la page.
Decibel révèle exactement le comportement des utilisateurs en ligne, ce qui permet aux grandes entreprises de quantifier et d'améliorer facilement l'expérience client.
CHI Express empowers you with the capability to track and provides the metrics you need to analyze the customer satisfaction and improve the overall customer facing processes. Customer experience and activity analysis and BI analytic to improve service quality.
www.CHIExpress.Net and www.Haapi.co has pioneered the integrated Customer Experience Management framework and applications, catering to leaders in healthcare and several other industries, retail, banking, hospitality, education etc.
Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.
ITC delivers frictionless customer experience by consolidating all digital channels into a single interface with CRM integration, allowing for a consistent customer experience across all channels and empowering your customers to connect with you on their channel of choice. Loved by customers and agents alike, channels supported by ITC include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and customer service chatbots.
ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics.
We provide actionable feedback to increase employee satisfaction, raise service levels and attract new customers thanks to more positive online reviews. Our real-time solutions INSTANT Insight for tablets & ANYTIME Feedback for mobiles enable hotels, retail, and service businesses, to collect 10 times more feedback. Customer issues can be resolved on the spot before it get published on internet, hank to real-time alerts sent to business owners. Customer complaints can be reduced of over 50%.
More satisfied customers & employees in every hotel, restaurant, store, event! Get real-time information and improve your services!
A powerful platform with a set of widgets designed to empower website owners by streamlining the whole process of testimonials curation, management, and display. Our users can collect testimonials from all the major review sites out there (Yelp, Amazon, TripAdvisor, LinkedIn Recommendations, Twitter, Facebook, etc.) or create a branded testimonial request form and easily share it with their customers.The testimonials are displayed in beautiful widgets which can be embedded on any website.
Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display.
MaritzCX est la gestion de l'expérience client (CX) pour les grandes entreprises. Les entreprises ont besoin de programmes CX à forte valeur ajoutée et à fort rendement. Cette solution aide à augmenter la rétention et la valeur viagère des clients en intégrant des informations et des actions axées sur l'expérience client dans l'ADN des opérations commerciales. Avec une combinaison unique de logiciel CX, de science de données et de recherche, d'une expertise approfondie du marché vertical et de services de programmes gérés, seul MaritzCX propose une approche CX professionnelle à service complet.
MaritzCX offre une approche CX à service complet pour améliorer continuellement le CX parmi les clients, les employés et les partenaires d'une entreprise.
Cloud-based customer interaction analytic solution to determine why customers are calling in for support.
Cloud-based customer interaction analytic solution to determine why customers are calling in for support.
Cette plateforme de renseignements sur les clients traite les données provenant de n'importe quelle source pour révéler des connexions entre les pensées et les sentiments de votre client et les mesures qui stimulent votre activité. Faites-en davantage en moins de temps grâce aux quatre outils avancés de la console d'analyste : analyse de texte, signification statistique, onglets croisés et visualisations.
Une meilleure façon de comprendre les clients
Associez les commentaires de votre client aux métriques commerciales qui comptent le plus.
Accelerate your roadmap to digital transformation and become customer centric with the Kademi Digital Experience Platform. Engage employees, partners and end customers across web/mobile/email/in-store & social channels, creating omni-channel experiences that targets and personalizes the experience to the customer increasing engagement and conversion. A highly scalable and modular platform where features can be switched on to create solutions that support your business today and into the future.
Omni-channel customer engagement solution that enables businesses to manage promotions, workflow, content, and more.
UserReplay révèle la vérité sur les expériences en ligne de vos clients. Ce logiciel fournit aux entreprises de vente en ligne, la compréhension et l'analyse de chaque parcours sur le site web. Elles disposent ainsi des informations nécessaires pour quantifier et monétiser l'impact de chaque problème de conversion, réduire la fraude et améliorer les taux de conversion.
UserReplay révèle la vérité sur les expériences en ligne de vos clients en enregistrant et en analysant chaque parcours du site web.
Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels.
Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels.
Construire l'engagement et la fidélité du client.
Pobuca Loyalty est une plateforme qui développe et fidélise les clients réguliers. Il vous permet d'identifier les clients dans tous les canaux de vente et de marketing, de cartographier leur parcours, de s'engager avec eux en utilisant une stratégie omnicanale, de récompenser la fidélité et de prédire les futurs comportements d'achat.
Il vous permet d'identifier les clients, cartographier leur parcours, s'engager avec eux en utilisant une stratégie omnicanal, récompenser la fidélité et prédire les futurs comportements d'achat.
Wizu est un chatbot alimenté par IA pour les enquêtes conversationnelles conçues pour augmenter les taux de réponse, améliorer l'expérience client et obtenir des informations plus pertinentes. Wizu peut analyser les réponses en temps réel, ce qui vous permet d'acheminer des enquêtes par groupes de sentiments ou de mots pour créer un sondage conversationnel vraiment personnalisé et attrayant.
Wizu est un chatbot alimenté par IA pour des enquêtes conversationnelles conçues pour augmenter les taux de réponse et améliorer l'expérience client.
Lumavate is an enterprise platform for building cloud-based mobile apps at scale. Through the Lumavate platform, companies deliver highly-personalized mobile experiences throughout the entire customer journey. These mobile experiences drive increased adoption and long-term engagement via accessible activation methods, such as NFC, QR, text, etc.
We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers
Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.
Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
Collect Video reviews for your business with ConfidentCustomer. You can manage content generated by your customers from one platform. All types of content can be auto shared on social media, appear on your website or used for ads creation. Showcase all your happy customers to convince potential clients. Build strong brand reputation and increase sales with social proof.
Platform for collecting video, audio and photo reviews. Reward your customers for reviews, increase sales with strong social proof.
Use Guideblocks to provide personalized and dynamic user assistance without developers and additional coding. Seamlessly onboard new users or teach existing ones to use new features. Keep in sync help docs with ongoing changes in your web app.
Who is it for?
For UX/UA designers, technical writers and customer success/support team members at software companies.
Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages.
La solution de check-in qui répond à tous vos besoins.
Plus de 2 500 entreprises utilisent One Tap Check-In pour gérer leurs événements, leurs membres, leurs listes d'invités et leurs clients. Alors jetez vos fiches d'inscription papier et changez la façon dont vous gérez les enregistrements avec One Tap Check-In.
Créez des listes en trois secondes.
Gérez des feuilles Excel par glisser-déposer.
Réduisez de moitié le temps consacré au check-in !
Collaborez avec tous les membres de votre équipe.
Créez un compte en moins d'une minute sur le site de l'éditeur.
Le check-in enfin simple et pratique !
Le logiciel de gestion de l'expérience client mobile de MomentFeed permet aux marques multi-sites de faire de leur site le plus proche le meilleur choix pour chaque client mobile. Conçu pour aider les organisations à gérer la participation distribuée des consommateurs au niveau du magasin ou sur le terrain, en créant une expérience client mobile plus authentique, plus pertinente et plus engageante pour les consommateurs locaux.
Cette plateforme de gestion de l'expérience client mobile fait de l'emplacement le plus proche de la marque le choix de premier plan et la solution la plus évidente pour consommateur mobile.
Aptrinsic provides an all-in-one product experience platform that enables companies to onboard, retain, and grow customers by delivering personalized product experiences based on in-product behaviors. We equip product leaders with in-depth analytics and engagement tools such as in-product guides, dialogs, sliders, and emails to improve product adoption, customer onboarding, and customer retention.
Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers.
Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform.
Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform.
mParticle est la plateforme de données client pour l'âge connecté.
mParticle est la plateforme de données client pour l'âge connecté.
Enterprises turn to NGDATAs Intelligent Engagement Platform to uncover emerging opportunities in customer data and for the orchestration of hyper-relevant experiences. Through an intuitive UI, Marketers & business users gain unprecedented access to internal & external data and an AI-powered suite of capabilities to analyze, predict, and orchestrate dynamic 1:1 experiences across millions of customers in real-time.
NGDATA's Intelligent Engagement Platform (IEP) delivers the most relevant real-time interactions in the world.
Tracking for key NPS metrics to ensure customers are satisfied.
Tracking for key NPS metrics to ensure customers are satisfied.
Oubliez les numéros de téléphone ! Remplacez-les par le bouton numérique de SnapCall. Ajoutez des données contextuelles à ces appels. Offrez à votre équipe de vente la possibilité d'apporter de meilleures réponses à vos clients.
Mieux qu'un numéro de téléphone, le bouton de SnapCall vous permet de contrôler votre flux d'appels et de ne recevoir que des appels pertinents.
Ce logiciel augmente vos taux de conversion et préserve la confidentialité ainsi que la fidélité de vos clients.
Remplacez les numéros de téléphone de vos sites web et applications par un bouton. Enrichissez les appels avec les données contextuelles des utilisateurs et améliorez l'expérience client.
Le prix de l'innovation en matière de cartographie du parcours client pour 2018 a été décerné à CFN Insight, la meilleure plateforme de cartographie de parcours qui aide les entreprises à suivre, gérer et améliorer le parcours de leurs clients. L'expérience client est en train de devenir le plus important différenciateur de marque et indicateur pour le succès à long terme des entreprises. Au-delà des simples cartes de parcours, CFN Insight permet aux entreprises d'identifier, de hiérarchiser, de gérer et de mener les actions les plus percutantes pour offrir des expériences inégalées sur le marché et obtenir de meilleurs résultats financiers.
Ce logiciel vous aide à offrir une expérience client exceptionnelle à travers des visualisations de parcours client, une collaboration d'équipe et un reporting puissant.
The feedback app is used on a tablet in stores like restaurant, salon, and service center where the employee asks for feedback on the dedicated digital device instead of pen and paper and this enables to track feedback in real-time and initiate actions like Negative alerts and daily reports
FellaFeeds is a feedback software, which enables the offline stores to get Customers feedback on digital devices and build ....
piHappiness is a comprehensive real-time Customer Feedback Management and Survey Platform, measuring Customer Satisfaction. The software uses multiple metrics like emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires, Open Text using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With customized reports and dashboards, access real-time feedback, analyze and act swiftly to resolve issues instantly and efficiently.
piHappiness Customer Feedback App measures customer satisfaction by using customizable Customer Satisfaction Surveys.
Preferrd is a reviews platform with a difference. Our reviews are collected at both the consultant and company level, meaning our tool is ideal for professional services.
We're also fully integrated with Google reviews, helping you to collect, manage and showcase your Google reviews across all locations.
Features include: powerful analytics, SEO optimised profile listings, rich snippets, customisable real-time on-site widgets and much more.
Professional reviews software to manage your Google reviews. Collect, analyze and showcase your Google reviews in real-time.
CXM platform with 70+ compelling pre-configured end-to-end CX-Flows enabling rapid implementation of high-conversion Customer Experience all along the customer journey. Smart, easy-to-implement and easy-to-update. Marketer-friendly no-code approach. Includes fully featured loyalty platform, CDP, coupons, personalized publishing and campaign integration. Our clients use VEMT to create loyalty, retention and reward marketing programs, gamification programs, referral programs and competitions.
CXM platform with 70+ pre-configured CX-Flows enabling rapid implementation of Customer Experience for brands, retail and travel.
Sticktail helps to collect, organize & share user insights that inspire action. Its a central place to share customer insights and helps your organization to make informed decisions.
(UX/market) researchers can easily share their customer insights in an attractive way by using images, videos, links, and gifs. Sticktail allows everyone in the organization to find the customer insights they need in seconds. People can also get updates on new insights (of a specific topic).
Sticktail helps to collect, organize & share user insights that inspire action. Its a central place to share customer insights.
The all-in-one research solution for online quantitative and qualitative research. Clients like Heineken, Philips and Coca Cola have used our platform to get the most valuable consumer insights. Customer Experience is part of our research platform and it shows that simplicity is the ultimate sophistication. Experience our research platform by requesting a demo and learn how it can help you obtain valuable consumer insights and uncover new and unmet consumer needs.
The Crowdtech all-in-one research platform will help you obtain valuable consumer insights and uncover new and unmet consumer needs.
Gérez de manière proactive les performances des applications et infrastructures web critiques à partir d'une console basée sur un navigateur.
Gérez de manière proactive les performances des applications et infrastructures web critiques à partir d'une console basée sur un navigateur.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.
Customer queuing and service analysis solution for customer service departments to streamline all customer-related operations.
Customer queuing and service analysis solution for customer service departments to streamline all customer-related operations.
Customer feedback and coaching application for service-oriented businesses.
Customer feedback and coaching application for service-oriented businesses.
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions,
Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.
Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.
Solution logicielle hébergée ou installée pour tester les charges du centre d'appels, enregistrer les appels, avec des fonctionnalités de reporting.
Solution logicielle hébergée ou installée pour tester les charges du centre d'appels, enregistrer les appels, avec des fonctionnalités de reporting.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
Plateforme de marketing automation de l'état du client qui nécessite peu d'implication informatique et pas de données centralisées.
Plateforme de marketing automation de l'état du client qui nécessite peu d'implication informatique et pas de données centralisées.
Infobip est un fournisseur mondial de solutions mobiles reliant les opérateurs de réseaux mobiles et les entreprises.
Solution de gestion des flux de patients avec système de rendez-vous, agenda et fonctions de messagerie. Modules complémentaires disponibles.
Beautiful, inline, actionable micro surveys in web and mobile experiences.
Beautiful, inline, actionable micro surveys in web and mobile experiences.
Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base.
Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base.
Customer Monitor is a fully managed customer experience management service with online reporting, trending capabilities and text analytics. Customer Monitor will enable a business to understand
their customer perceptions in order to increase your customer retention and boost referrals.
Customer Monitors fully managed service will enable you to seamlessly leverage customer feedback through a short, strategic survey. It includes the research metric the Net Promoter Score (NPS).
Fully managed customer experience software solution with trending capabilities and text analytics.
Customer service intake, resolution and reporting software with automated routing and threshold escalations.
Customer service intake, resolution and reporting software with automated routing and threshold escalations.
Customer engagement platform that facilitates communication between company and its clients through online customer community.
Customer engagement platform that facilitates communication between company and its clients through online customer community.
Ecrion fabrique des logiciels pour les entreprises qui souhaitent établir de véritables relations personnalisées avec leurs clients par le biais de multiples canaux d'engagement. Les clients communiquent et interagissent efficacement avec leurs audiences par le biais des communications personnalisées, d'une prestation omnicanal et d'une interactivité de nouvelle génération dans une plateforme unifiée et évolutive.
Solution innovante intégrant des outils de conception intuitifs et visuels, une agrégation de données avec une diffusion et un engagement multicanaux.
Customer experience management solution that improves decision making and helps to increase profitability.
Customer experience management solution that improves decision making and helps to increase profitability.
Alpine Metrics is the alerting and analytics technology that seamlessly connects to your data, detects relationships and momentum shifts, and prioritizes the indicators that matter most. When a customer needs attention or a business process requires optimization, our platform automatically generates intelligent alerts and a concise analysis, empowering your team to perform better.
Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention.
Tests A/B mobiles : faites le pont entre le marketing et le développement pour permettre à votre équipe de rechercher des informations et d'exécuter des tests.
Tests A/B mobiles : faites le pont entre le marketing et le développement pour permettre à votre équipe de rechercher des informations et d'exécuter des tests.
A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.
A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.
Ranked as the 12th fastest growing tech company in Canada on the Deloitte Technology Fast 50, Vital Insights is a leading designer, developer and distributor of innovative enterprise-class daily tracking and Customer Experience Management (CEM) solutions for the automotive industry.
Taking center stage in its product lineup is Foresight- a platform that distributes, gathers, and manages customer feedback.
CEM platform that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue.
Ramen enables SaaS Product Teams to learn about their customers, ask those customers questions, and discuss features and ideas with them. We take the tools that every product team needs and put them into one app. By doing this, the product team is no longer leaving their customer data all over multiple apps, empowering them to have better visibility into what their customers actually need and take action on it.
Web-based solution for project managers, marketers, and user experience directors.
The Fizz Customer Experience platform puts the voice of the customer at heart of your organisation. Enabling your business to channel all customer feedback through a single, actionable tool kit. Fizz enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face at every single touch point, across one or many journey types. Built on top of this capability are a suite of action planning and solution focused capabilities.
Enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face.
Universal restaurant loyalty app. Cardless loyalty app platform gives every receipt an identity. No hardware or software. Restaurant owners have access to portal where they can set their Gourmetmiles earning percentage, earning limits, and review a wide range of customer analytics.
Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
StoryPulse is a Closed Loop Learning & Assessment Platform (CLLAP). The platform provides innovative methods to capture field data and synchronize with back-end CRM platforms. It also leverages gamification and game-based approaches to make learning and educating customers a fun and engaging activity! Use cases include Voice of the Customer Programs, Field Inventory Capture, Compliance Courses, Customer Education & Engagement etc
StoryPulse is an ideal platform for Customer Assessments and Learning on the Go.
DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device. Because it understands every customers context who they are, what they want to achieve and even how they feel it makes personal interaction achievable, at scale, via digital channels.
Use DigitalCX to ensure that every customer journey ends in success a question answered, a search resolved, a transaction secured.
Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device.
Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way.
For brands, the platform provides a continuous and closed loop connection with the consumer community for communication, updates, promotional offers, feedback and a simplified way to engage with their customers.
Specialties:
Help Desk Software, Loyalty Software, Visualization Software, Internet of things software,productivity & supply chain management.
Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way.
Inbify est un logiciel de gestion de l'expérience client en temps réel qui permet aux entreprises de fournir à leurs clients un moyen simple d'envoyer des retours d'opinion via des fonctionnalités téléphoniques natives telles que SMS et MMS.
Le principal avantage de ce produit est qu'il élimine toutes les frictions que les clients ont au moment de communiquer avec une entreprise, plus aucun téléchargement d'applications, aucun formulaire d'enquête ni aucune fiche de commentaire.
Il fournit aux entreprises des données sur les clients, des retours d'opinion, des catégories, des mots-clés, etc.
Inbify est une plateforme qui fournit aux entreprises une manière attrayante et proactive de collecter, d'analyser et d'appréhender le service à la clientèle.
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Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to make changes that boost guest satisfaction, optimize operational performance, and increase revenue.
Tattle's Customer Experience Improvement (CXI) platform captures the actionable data you need to build a better guest experience.
Tabsurvey est le système de feedback pour les entreprises qui prennent au sérieux l'opinion et les commentaires des clients. Recueillir les commentaires de 1 000 endroits ou en ligne. Tabsurvey a une grande facilité d'utilisation, stocke les données en toute sécurité et mesure en continu. Fini les enquêtes bisannuelles. À la place des données suivies et collectées en un flux continu. C'est plus précis et plus facile, car Tabsurvey est conçu pour cela. Tabsurvey restitue une image correcte de la performance actuelle de l'entreprise plutôt que celle du passé.
Outil d'enquête destiné à la collecte de données en ligne et hors ligne. S'installe indifféremment dans les magasins à travers le monde, sur le site web ou dans des e-mails.
Capturing customer feedback is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime. Every piece of customer feedback is analysed and measured which allows a personalised and automated way of closing of the customer feedback loop in realtime.
An easy-to-use professional SaaS data collection platform that enables you to gather high quality data in realtime.
Ameyo Engage est un logiciel pour call centers basé dans le cloud qui permet aux entreprises de prendre le contrôle de leurs opérations en déployant plus rapidement des modifications des initiatives d'interaction client et en motivant leurs employés, ce qui se traduit par une meilleure expérience client, une amélioration des ventes et des paiements et, finalement, d'acquérir des clients fidèles et de créer des employés heureux.
Développez votre activité en fidélisant vos clients avec un logiciel de centre d'appels des clients de niveau international.
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience.
Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.
Zoomin helps organizations deliver content on-demand, across all customer touchpoints, quickly, easily and precisely. Zoomins next generation publishing platformenables your customers to instantly zoom into the precise content they need, when and where they need it. Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their contenttodocumentation portals, knowledge bases, call centers, search engines, customer communities, and to IoT devices.
Cloud-based platform that helps organizations and enterprises deliver product content across all customer touchpoints.
Customer experience platform that enables identification of Salesforce frequency and usage specificity through contact centers.
Customer experience platform that enables identification of Salesforce frequency and usage specificity through contact centers.
Utilisant une technologie sémantique unique, cette solution combine la surveillance sociale, la CEM, la modération et des informations en temps réel.
Utilisant une technologie sémantique unique, cette solution combine la surveillance sociale, la CEM, la modération et des informations en temps réel.
FoxMetrics, une entreprise de logiciels d'analyse marketing et de personnalisation web, met à votre portée des outils de conversion puissants. Avec la capacité de collecter des données et des profils utilisateurs détaillés, de segmenter les données et de déclencher des messages personnalisés sur un certain nombre de canaux (via des Widgets intégrés), FoxMetrics ne vous donne pas seulement des chiffres et des graphiques, il vous permet d'exploiter votre analyse pour impacter vos bénéfices.
FoxMetrics Product suite allie récupération de paniers et outils de personnalisation avec sondages auprès des clients.
Get real time insights to drive customer loyalty and growth. Chattermill automatically analyses customer feedback and detects sentiment across multiple channels to identify trends in customer behaviour and helps teams answer questions faster. Listen to customers, uncover what drives behaviour and
Apply artificial intelligence to your customer feedback that learns from your data and helps you make better decisions.
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
ReplyOne is a leading software intelligence for written customer communication where large volumes are involved. Exceptional response accuracy ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost effectiveness and competitive capacity. Inquiries are responded to with perfect precision across all customer contact channels either automated or partially automated.
Leading software intelligence for written high volume customer communication with perfect precision across all channels.
ReviewCaddy helps sellers to collect the opinion of their customers on the items purchased by them from their online store in a rich and interactive way.
You can be Integrated with Shopify, Bigcommerce, Magento, Volusion, WooCommerce and most of other E-commerce platforms
Gives buyers the ability to post reviews, rate products on the website, and share them on social media platforms as well.
Let us help you unleash the power of feedback to solve your greatest challenges. Evaluations should be collaborative. Evalut will help you:
Yield superior response rates and eliminate data entry.
Reveal high-level insights and expose trends over time.
Share your analysis and put your data to work.
Ease the burden of data entry with transcription, translation, and sentiment analysis.
Segment your data across clients or industries.
Finally, a feedback tool that's as innovative as you.
Transforms evaluations and customer feedback to gather smart data and make real improvements to your courses, programs, or events.
Emolytics delivers an innovative market research platform that measures customer experience through the prism of emotion. Emolytics captures and analyses various dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS) with its innovative and user-friendly technology. At its core, the Emoscore helps to understand customers' emotions through every possible facet of a business.
Measures customer experience through emotions, scientifically, helping businesses make informed decisions that impact results.
Surveillez, gérez et personnalisez la communication avec vos clients numériques.
MavJay Solutions Inc is an upcoming software product company headquartered at SFO, CA, USA. The company has its offshore development centre in Chennai, India. The company has clear plans and well laid out a road map for developing a variety of smart products catering to wide range of industries globally. The products are in different stages of development. The current product ready for release is 'Aapya+' useful for the Hospitality industry, especially the restaurants and hotels.
CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience.
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions.
Enables call center managers to focus on call center metrics and call center performance.
Enregistrer, relire et analyser les sessions web et d'application mobile pour comprendre ce que les clients/visiteurs font sur vos canaux numériques et pourquoi.
A real-time experience tracking system (RET) and in-store analytics based on mobile devices location algorithm to monitor, analyze, visualize, and act on shoppers behavior in brick-and-mortar stores:
- attraction rate (aisle, shelf, sections);
- new shoppers and return: loyalty;
- shoppers path and engagement areas;
- check-out line management, waiting time and abandons;
- empty-handed;
- layout effectiveness;
- in-store coupons.
Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.
Quality and Risk Managers spend time on cumbersome, costly, paper-based systems and often work with siloed departments. The result of using these outdated technologies is an inefficient quality system and poor engagement of collaborators.
With BPA Quality and Risk Management, you can take a templatized quality approach and immediately begin improving the quality of your offerings with just a few clicks, keeping your focus where it belongs: on your business.
BPA Quality & Risk Management is built on Microsoft Office 365 and SharePoint technologies, delivering a superior user experience.
Akio propose une plateforme de conversation client multicanal unifiée et associée à un système complet d'écoute et d'analyse de la couverture médiatique, des conversations sociales et des commentaires clients. Ces solutions sont conçues pour aider les entreprises à optimiser l'expérience de service client, à accroître les connaissances des clients et à améliorer la stratégie de marketing et de communication. Le portefeuille de produits de l'éditeur comprend Akio Unified, Akio Spotter et Akio Analytics.
Akio est une plateforme unifiée de conversation client multicanal associée à un système complet d'écoute et d'analyse.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong conversation.
Feefo aide les entreprises à interagir avec leurs clients et à recueillir leurs avis.
Cxense recueille tous les aspects du comportement des utilisateurs en ligne, les relie à d'autres sources de données et transforme ces données brutes en un aperçu pratique de l'individu. La plateforme Cxense et la suite d'applications, y compris sa plateforme de gestion unifiée des données (DMP), permettent aux éditeurs, aux détaillants d'e-commerce et aux marques d'exploiter leurs données grâce à la technologie de fusion de données, l'intelligence et l'activation des données et l'optimisation.
Cxense permet aux éditeurs, aux détaillants d'e-commerce et aux marques de fusionner, d'analyser et d'activer leurs données pour fournir une véritable expérience utilisateur.