En savoir plus sur GoTo Resolve
Logiciel cloud d'assistance informatique pour les PME disposant d'équipes internes et distantes.
Cost effective way (per seat) to get remote access, attended or unattended. Easy instructions for client side to navigate and run the remote software.
If this is you, then this product may not be that beneficial. I think anyone can learn from this program or the other end user.
Filtrer les avis (151)
Premier Desktop Remote-in Application
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
A Comprehensive Solution for all your Technical Needs
Commentaires: GoTo Resolve is an excellent platform for anyone who needs quick and reliable technical support solutions. The user-friendly interface and extensive knowledge base make it easy to find solutions to any problem. The customer service team is also very helpful and knowledgeable. The only downside is that the response times can be slow. Overall, I highly recommend GoTo Resolve.
GoTo Resolve has been a great asset for me when it comes to solving all my technical issues. The platform is user friendly and has an extensive knowledge base that makes it easy to find solutions to any problem. The customer service team is also very reliable and helpful. I highly recommend GoTo Resolve for anyone who needs a comprehensive and reliable technical support solution.
The one downside of GoTo Resolve is that the customer service team can be slow to respond to inquiries. This can be frustrating, especially if you need an immediate solution. That said, the team is generally very helpful and knowledgeable, so it is worth the wait.
We have been using GoToAssist for many years.
Commentaires: Provides a tool to support customers remotely and transfer large files directly between users.
File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.
Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
One of the Best helpdesk solution
Commentaires: It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.
It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.
I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.
Best remote support app
Commentaires: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome
The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome
Alternatives envisagées :
GotoAssist makes our job a lot better and convenient
Commentaires: Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us
This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices
Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.
Romote access software by GoTo
GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.
Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.
Alternatives envisagées :
Would recommend for regular remote support
Remote support works well, good tools for setting up support sessions, plenty of logging options.
It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.
Great Supporting tool via remote
Commentaires: Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more
Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.
The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.
"Best remote eccess platform"
Commentaires: Best for remote eccess easy to use and install.
This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.
Everything great very helpful but little pricey.
Remote Assistance Tool with the most features
Commentaires: Remote sessions have been crucial for us as an IT team. I typically like to use GoToAssist over other options I have available because most of the time it just works great. On the times that I try to use another product, as often as not, I end up telling the user to hold on while I switch the session over to GoToAssist. It's been extremely valuable during the pandemic when all of the end-user help I do is remote.
Whether during normal times or pandemic times, our IT department has to do a lot of remote sessions to help our end users. I've used a number of other products for this but GoToAssist has the most features and consistently works the best. The fact that you can easily hop on with someone that has the agent installed or direct them to a site to download it if they don't is great. The fact that you can work with a user and the session will almost always stay connected, even if the machine is rebooted, is crucial when you're working in an IT capacity. There are very few limitations when it comes to being able to control everything whereas many other products won't let you control many of the system components of Windows. I also love features like changing between multiple screens the user may have and file transferring.
The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. Recently there have been some issues with devices duplicating in the console for seemingly no reason.
GoTo the Rescue!
Commentaires: It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier.
The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job.
With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it.
This software is the best
Best software in the IT world and there is no day I don't used this software to connect with a client
one of the best tools any tech can have in the IT support arsenal ..
really easy to used you just login and you are ready to used it and its so easy that you have way to connect with clients if you work with IT like I do you can email links for clients to connect or you simply provide them the website and the code for clients to connect with you... I cannot live without this software on the IT world.
No cons at all the software is self explanatory and they have well documented steps on the software on how to used it really really easy to used and no tech should live with out it.
IT Tools made easy with GoToAssist
Commentaires: GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.
Ease of Use Intuitive Offers other built-in tools
Retail Price a little high compared to other free products
Commentaires: Great program. Would recommend to other companies looking for remote assistance software.
We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver.
Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps.
Simple footprint, Trusted Citrix platform. Easy for customers.
Commentaires: This has my recommendation because of the overall quality, like i mentioned before it has a super small footprint for client, and they do not need any real technical knowledge to initiate the support. I have tried with some of my own family, you know that computer illiterate aunty we all have. Yes, even her found going to a website address straight forward enough. Speed and technical infrastructure of this platform keeps me an avid user.
I love the easy way you can initiate support with a client, just by pointing the to the simple www.fastsupport.com website. Nothing more they need to do and you can be, screen sharing, full control or even file sharing for troubleshooting and remote desktop. There is even an unattended support and the ability to run multiple instances simultaneously form a technician perspective. I have always used this infrastructure and as a customer focused business, this is professional and great value.
There are many competing products, so some clients don't like to have multiple remote desktop software installed for their personal needs, then their professional outsourcing. The only thing this is missing is some form of VoIP in the basic plans.
Fantastic way to access remote computers!
Commentaires: It helped our company to become more efficient when providing technical support to our clients.
This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.
Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.
Easy Remote help
Commentaires: Sometimes the customer cannot explain correctly the problem or you cannot explain them how do the things, GoToAssist can help you to create a remote connection and fix the computer remotely.
You can have the FULL control of the machine (User must run the software like admin) and you can troubleshoot the machine for BSOD, driver installation, Office Activation, etc You can chat directly with the user using the software you can share the clipboard, useful to share links or commands Easy to connect, just send a link, customer open the link and run the software, done! You are now connected.
User must run the software like admin Sometimes has connection problems
Always on remote access!
Commentaires: Not having to go into the office is great!
It allows me to work from home doing my IT responsibilities and to interact with employees needing assistance.
The ability to blank the screen but that's a Windows issue.
University of Miami - IT MGR - Athletics
Commentaires: It easy to use if offer a website for users to connect easily, your can also email links and a key. I use this daily and have never had and issue. Besides supporting others, I have my computers setup for easy Unattend remote accsess.
You can be up and running in less than 5 mins. You can setup unattend remote support to rub as a service.
I've been using for about 2 years and haven't found any cons.
One of the best IT support toolset
Using since last 4 years, ideal in offering customized IT support environment in an organization. Best solution for remotely accesing Computers and servers for troubleshooting and support purpose. Further ideal for organizing small training (one on one or with multiple users) with desktop/client screen sharing feature . Must have for IT Support team.
Slow network response time (Occasionally) and sometime remote system become unresponsive after long use. Apart from this no problem faced till now.
My favorite way to shadow end users
This software is great for shadowing end users in a support role. It allows you to connect to users no matter what security is set up.
The client typically has to quickly install this. However, it is a quick process and easy to walk the user through.
GoToAssist allows me to remotely provide support in an easy and effective way.
Commentaires: GoToAssist allows me to remotely provide support anytime from almost anywhere. It has been a lifesaver at times when I'm not on site but support is needed.
I love that I can provide support using GoToAssist from my phone, tablet, and PC. There are times when I only have my phone on me and through their mobile app I can still get work done when needed.
I wish I could be logged in from two devices at once with my same login. It hasn't been a huge deal though.
Another Logmein solution.
1. Cost effective way (per seat) to get remote access, attended or unattended. 2. Easy instructions for client side to navigate and run the remote software.
1. Sometimes it can get laggy. Especially on slow connections. 2. Cost can build up quickly if you are paying for a large group of people for remote access.
Great tool to be able to connect computers with your customers to help them with technical issues.
Commentaires: Easy tool for your customers to be able to connect to you with.
One of the easiest systems for customers to be able to connect with. Also very easy for our employees to use.
I wish there was a recording option with this service. To be able to offer a recording to a customer so that they can remember how something was done would be great.