Avis clients sur Alloy Navigator

If keeping track of everything is what you want, this product is for you! And I mean everything!

Commentaires: Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Avantages:

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Inconvénients:

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Doron's Alloy Review

Commentaires: Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Avantages:

Software is reliable, user friendly and you get the results quickly.

Inconvénients:

Some built-in features are limited and require alterations.

Alloy has a lot of useful features, but is not the easiest to use

Avantages:

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Inconvénients:

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Powerful tool

Commentaires: It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great.

Avantages:

The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information.

Inconvénients:

The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine.

Alloy does the job

Commentaires: The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Avantages:

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

Inconvénients:

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.

Great Product, when it comes to IT Inventory & Asset Management.

Avantages:

Our main objective on the job is to track down all the IT assets and Inventory for both deployed and Stock Items. Alloy Navigator does the job perfectly and gives reports as the department needs.Another interesting thing is that most of the areas of this product can be customized very easily according to the department's needs.Users can easily report an issue by using the self-service SSO portal.

Inconvénients:

The help section can be provided for the self-service portal.

Alloy navigator _review

Commentaires: Good tool to manage your IT support, incidents, assets etc.

Avantages:

Excellent software, reliable application, I am using it since 10 years.

Inconvénients:

Support partners in UAE are not professional. I prefer online support.

A flexible product for any IT Department

Commentaires: Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

Avantages:

The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request.

Inconvénients:

The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.

Review for Alloy Navigator

Commentaires: It's an excellent experience because it benefited me more than I expected from other programs and everything I needed and brought in.

Avantages:

This program helps to follow the work seriously and continuously and it includes all the sections I need in the work like the one and save the assets in the department and renewal and many other things

Inconvénients:

This program is good, and there's nothing I didn't like.

Alloy Navigator (Using for 8+ years)

Avantages:

Easy to useGreat supportNo load on server / operating systemsFeatures are great

Inconvénients:

Hard to configure custom features and business logic as we need to know querying

Alloy Navigator - our daily help - thank you!

Commentaires: We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

Avantages:

All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required. The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements. Sub-tasks of Service Requests, incidents or projects can be managed clearly. If you want, adjustments to workflows, masks, etc. can also be made. Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!

Inconvénients:

Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.

Extensible Incident Management, Asset Management, and Incident Workflow Management

Commentaires: Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.

Avantages:

We have found Alloy to be highly customizable to meet our needs - we can track the life cycle of hardware assets, we can remotely manage machines directly from an incident case, we can link incidents and problems to the computers history, and and we can automate many simple and complicated tasks from resetting a password to requesting an RMA from a hardware vendor. I have used many other Enterprise IT incident management software products and this is still my software of choice.

Inconvénients:

The system is very powerful and with power comes complexity that requires training and understanding of how the underlying database interacts with the software in order to get the most out of the product. Understanding the hierarchy is important when setting up your service desks if you support more than one technical team. We have an IT Support Desk as well as a Facilities Support Desk, and a Supply Order Desk.

I love the product and it has helped us and our client streamline their support processes.

Commentaires: providing an efficient service desk

Avantages:

There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1. Support is great.

Inconvénients:

Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance. The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers. Priced for larger organisation - difficult for small organisations to get started.

Alloy for Service Requests and Change Requests

Commentaires: I really like what I've used so far. It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do!

Avantages:

Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using. I spend nearly all of my time with tickets and Change Requests. Both features are easy to use, and help me track my work effectively. I love how easy it is to escalate tickets and CR's, create work orders, and communicate with my requestors directly within the tickets. My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership. We've even created an entire process surrounding our Change Advisory Board that streamlines the approval process for projects. It's wonderful.

Inconvénients:

It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times. I wish there was a better way to quickly see what's happened with the ticket over time.

Great Support and Inventory Management Software

Commentaires: Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Avantages:

Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Inconvénients:

The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

We use Navigator for help desk ticket and asset management and have found it quite useful.

Avantages:

From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Inconvénients:

Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Has good potential

Commentaires: My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Avantages:

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Inconvénients:

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Alloy Navigator

Commentaires: Alloy Navigator has eliminated about 4 different spreadsheets that I used to use to track information. I now do this from one console and have set up reporting to assist with the management and tracking of that information.

Avantages:

It was super easy to get started and setup generally functionality. I have been able to quit using spreadsheets to track information and was able to import most of my spreadsheets directly into Alloy. I now tracks my Contract renewals for both hardware and software. I am tracking my software licensing and allocations. The library is very useful for us to track equipment that we have checked out to our end users and/or contracted trainers. We also have a scheduled inventory that continues to update with our latest information for all computers in our domain.

Inconvénients:

The admin section is a little cumbersome to maneuver, but has a lot of options there.

Alloy Navigator Experience

Avantages:

What I like most about Alloy Navigator is the Library tree, we implemented this tool with our company laptops giving us the ability to track and list who we "loan" the laptop out to. We can also track when we push software updates on our machines. Knowledge base tree is another pro in my opinion, whenever im stuck with an issue I do a quick search in Knowledge base to see if any previous employees have come across the same problem before. This really helps me cut down on troubleshooting time and points me to the right direction on how to solve the problem.

Inconvénients:

So far my only Con I have with Allow Navigator is the ticketing system, I feel like users who have issues with something should have the ability to create a ticket from there end. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

Great product at a great price!

Commentaires: We were looking for a solution to enhance our change management system. Alloy had all the components we were looking for and very happy with the product. In addition, we will also be upgrading our Helpdesk system and Asset management system using Alloy.

Avantages:

Alloy Navigator is the complete solution to manage IT services and assist in providing controls for changes in the technology environment. It was easy to install and the self service portal was easy to navigate. The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less!

Inconvénients:

Admin settings can be confusing but is organized well enough to navigate.

We've used the network inventory and it works great and the support has been top notch.

Commentaires: We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used.

Avantages:

I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC

Inconvénients:

It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively.

Fully functional ITSM out-of-the-box and highly customizable tool

Commentaires: This tool is much more user-friendly and efficient than our previous ITSM tool

Avantages:

Out-of-the-box the tool can be used almost immediately. A lot of parameters are provided to suit your environment particularities. You can easily integrate your IT existing tools with API. You can purchase discovery tools in option. The tool can be customized very quickly and with efficiency. Customization could replace a lot of development hours. You can define your own actions, alerts, notifications and triggers.

Inconvénients:

International support could be improved. Multi-currency and multi-language need important customization to be implemented. Project management and Calendar have limited functionalities.

Alloy Navigator - Marvelous tool for Network Inventory

Commentaires: My experience overall with Alloy Navigator is been very good overall. The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.

Avantages:

The most impact about this software to view if workstation has out dated OS or C drive is low that will have issues with users capability to work. Another feature I like about Alloy software you can exclude devices that are not connected to the network.

Inconvénients:

The least thing I like about alloy software it's difficult to find the version of software on workstation i.e if a user looking for a specific software like Revit 2019 it will become difficult unless you have assistance from Alloy technical support.

My Honest Review of Alloy Navigator

Avantages:

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

Inconvénients:

What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus.

Alloy is our "Main Brain"

Commentaires: We work with Alloy Navigator/Discovery since more than 12 years now.
No other product can compete with Alloy Navigator/Discovery.
I Feel really secure with Alloy ( not like similar free product.... if you know what i mean)
I make custom workflows, fields, views to fit the needs of F.Menard.
Oh, i forget... [SENSITIVE CONTENT HIDDEN] are top notch :-)

Avantages:

-VERY VERY VERY powerfull -EXTREMELY customizable -Automated Inventory Serisouly... you can do whats you want with this solution.

Inconvénients:

-Learning curve can be difficult for a novice -no iOS apps