Avis clients sur RXNT

Excellent for hospice and palliative care

Avantages:

E-prescribing is the only feature that I use and it is excellent. It makes EPCS easy and allows my staff to assist me with preparing the prescriptions for my review and authorization.

Inconvénients:

The web interface could be better as well as the process to add and administer users.

Love the product

Commentaires: I use it for my small business, and it works well. I do not use any of the software that deals with billing. I am a concierge provider, so it is cash only. So I can't expound on that facet. However, for charting and prescribing it is the most approachable I have encountered.

Avantages:

It allows me to chart easily on a patient, then run through and prescribe what I need too. I like this software because it allows me to set up my templates easier than other EHR's I have used in the past. Ease of use.

Inconvénients:

Nothing, compared to the 5 other software EHR's I have used this is easiest. I am trying to think if there is anything I would improve, but can't at the moment. I complained for years about the other software options I was forced to use.

L.A. CADA RXNT Review

Commentaires: The overall experience with RXNT is great. The system completes all necessary requirements for our agency to remain compliant with Mental Health contracts.

Avantages:

The ease of ordering medications from any pharmacy. Having the ability to export records.

Inconvénients:

Lack of demographic information and outcome data.

Poor customer service

Commentaires: They are very eager to set you up with their products but once you work with it and realize that they have a lot of issues in all areas (EHR, PM and scheduling) they shut down on responding to the issues. Months go by before you hear from support. They also have terrible pricing on full site options and many don’t work well. Biggest issue is will billing software. Lots of glitches and can mess up your AR quickly.

Avantages:

Cloud based EHR with easy access. Multi site option.

Inconvénients:

Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice.

Practical and efficient

Avantages:

Allows our psychiatrist to eprescribe and renew prescriptions with ease in an efficient manner.

Inconvénients:

There have been some technical difficulties in our pharmacy receiving the prescriptions and the website is challenging to learn and navigate with little support to do so.

Krogstad Review

Commentaires: I rank this software very high overall compared to other billing and EHR software systems and the support as well as the chat process is very highly rated

Avantages:

The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that

Inconvénients:

1. I think the billing processes are overall good but there is a lag time in processing as the day goes on. 2. posting payments has been slower lately. 3. need to indicate in the EHR what office you are in on the header. 4. please add the date of birth next to the patient on all screens. 5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset. 6. Custom preferences are sometimes overwritten or do not save 7. In billing, if I save a claim from a different location other claims after it also default to that location. 8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available

Good/ Easy to learn System

Commentaires: When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges.
There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System.

Avantages:

The user friendliness. Easy to navigate and train on.

Inconvénients:

No place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges.

Easy to Use for e-prescribing

Commentaires: Overall I'm happy with RXNT. I like the med history page and how I can import it directly to my EHR. It's easy to write scripts and send them to the desired pharmacy.

Avantages:

It's very easy to search for a med and prescribe it electronically. My favorite part about this software is that it gives you drug tiers and tells you if the drug is covered by their insurance or not. That saves a lot of time because I know which drug to send and not have to later worry about PAs or switching the drug after fighting with the insurance company.

Inconvénients:

Every now and then the software glitches when I search for certain medications. I will try searching and when I select the drug I want, the page goes blank. It only does this with certain drugs.

Makes charting easier

Commentaires: Rxnt so far has been a great experience for our office.

Avantages:

Our providers say that it is the easiest they have found when it comes to charting progress notes. They love the option of having check boxes.

Inconvénients:

More steps for the office girls then what they had with practice fushion, was the only con we had.

Efficient and quick

Avantages:

It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.

Inconvénients:

It has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.

LOST PRESCRIPTIONS & DELAYED SUPPORT

Commentaires: Hate it. Maybe if someone could fix one of our issues or actually call us it would be a different story.

Avantages:

I like that the program is cloud based and can log in from anywhere.

Inconvénients:

Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.

Unreliable

Commentaires: If I had a choice, or a say in our practice using this software, I would change it ASAP.

Avantages:

The price of the software is better than most, but you get what you pay for.

Inconvénients:

The fact that you don't know if it going to work properly when you 'try" to log in. When they update something, 2-5 other things don't work properly.

Not Recommended.

Commentaires: Overall RxNT performance ranges from NOT GOOD to MEDIOCRE. Despite the stress of uncertainty switching to another EHR company, the lack of appropriate response to our requests and their knowledge of placing patients at risk by not solving e-prescribing overdue problems warrants change. . Onboarding was a nightmare, we had to deal with a RxNT Clearinghouse contractor directly who neglected to complete all enrollments for several weeks, it delayed functionality and ability to bill timely, despite our complaints and affecting our practice income RxNT bilked from day one, to keep afloat we had to keep paying the old EHR and RxNT. interface with clinical labs has been also challenging because you have to do the legwork. Still dealing with lack of full Med data, monthly charges still unresolved for an incomplete suite eligibility of benefits information is MOST unreliable, staff prefers using other sources are several benefits but offset by their inability to solve the issue above mentioned which is months overdue. The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations
We have been working on switching to another company when COVID-19 hit. We had to delay switching, the bright side is, It gives RxNT an opportunity to correct problems and to us more time to evaluate choices more carefully.

Avantages:

RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later.

Inconvénients:

CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message. When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not. After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience.

Only use for cloud storage

Commentaires: Poor. Implementation was clunky, the templates still are not correct, and customer service has been apathetic at best and generally unresponsive to customer needs. Would not recommend. Looking in to switching, which will be onerous to switch over all chart records - but this is clearly not designed for ease of use and client support.

Avantages:

Should - in theory - be easy to use, however, there are many flow problems and steps that make it not entirely user-friendly. It's a glorified Cloud storage solution.

Inconvénients:

Do not expect your needs to be met efficiently or any problems addressed quickly. Customer support has - by far - been an arduous experience using this product. The faxing system is frequently broken or down, thus crippling practice flow. No care on the part of the support team, still has not been resolved in over a month, leading my practice to find another solution for faxing chart records - as we can no longer fax directly from the patient chart. Support does not reply and does not send updates as to when we might expect a resolution, thus leaving the problem in limbo.

Overall good product

Commentaires: Generally smooth to utilize as noted above.

Avantages:

On a day to day basis, the EHR, scheduling and e-prescribing functions work well.

Inconvénients:

A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down.

RxNT

Commentaires: Overall, satisfied.

Avantages:

Easy to use, available for mobile use--helps with after hour requests.

Inconvénients:

I cannot get the technical department to contact me. The font in the software is too large and I am unable to see a full prescription in the panels for Pending and Pending Requests from the Pharmacy. They are now telling me I need to contact an IT person because changing the font under settings in my computer does not affect the font in RxNT!!! Need more reasons for voiding a prescription--the ones given sound like the patient is at fault which is often not the case. Way too easy to have two profiles for one patient (when a pharmacy sends in a request vs. when we enter the patient) over a minute discrepancy--i.e., one has listed the home phone and the other has listed the cell phone, but address, name, and birthdate are all the same. Trying to figure out the discrepancy and getting the two files merged is sometimes impossible!

Mostly positive

Commentaires: Please change the dates on Current Meds to reflect when the ACTUAL prescription was written, and not when the pharmacy wrote asking for a refill!

Avantages:

Mostly fine.

Inconvénients:

When I look at "CURRENT MEDS" it shows the date when a **Pharmacy asked me for a refill** as being the last date date a prescription was "written," instead of the ACTUAL last date I wrote one. This is very confusing, as I do not respond to these pharmacy requests 99% of the time. Patients must come into the office to get refills. When they call asking for refills, these misleading dates make things more difficult to figure out, as I try to see when they should run out of their prescription and by which date they need to schedule followup. Very frustrating but my only real complaint.

MULTIPLE CLICKS AND SPINNING SCREENS WATE VALUABLE TIME

Avantages:

CLAIM SENDING OPTION IS SIMPLE. E SCRIPTS WORK WELL. The DASHBOARD is a convenient feature that we find helpful .

Inconvénients:

Too much time wasted with extra clicks. Inability to create simple custom reports. Many of the PM reports are useless and require much added time to create something that is useful. Once created, system is unable to save the template for future use as other programs do. Lack of available , useful information on the schedule screen leads to more multiple clicks for simple items such as copays. Constant browser spinning, constant re-sign ins from screen to screen. Overload of of system errors bog down production. Although this product has potential, it is still in it's infancy in terms of being useful. Spell check would help improve the professional look as well. Staff is often unavailable immediately for help.

EXCELLENT

Commentaires: In general we are very happy with RxNT, and the support ans assistance we receive always with a smile. Every issue we have ever had has been addressed in a timely manner and resolved quickly.

Avantages:

Ease of use, the program s very easy to use and navigate between tabs. Customer service is always personalized to our particular needs.

Inconvénients:

Functionality and easy to use, willingness of customer service to assist and solve issues that arise. Everyone we have had the pleasure of speaking too is always very pleasant and willing to assist with whatever issue we may have.

Excellent ePrescribing Software

Commentaires: I’ve used RxNT for years and it just works. Simple to use, sends prescriptions to all pharmacies that I have tried to find, never had a single prescription that was not sent perfectly

Avantages:

Easy to use Remembers the medications that you use most commonly Keeps track previously prescribed medications for each patient Can be used on Windows, Mac, iPhone, iPad, and Android cellphone Best ePrescribing software that I’ve used

Inconvénients:

Need sufficient memory on a desktop to run smoothly

Clunky

Commentaires: My staff is very unhappy that it's clunky and counterintuitive.

Avantages:

I've used a variety of EHR for 30 years and there are some terrible programs out there, not this one. It seems to cover our basic needs from surgeons to therapists. That makes the data fairly seemless.

Inconvénients:

Scheduler: First the appointments are not color coded. I can't glance at the schedule and see when I have a new patient, I have to read every appointment. There's another window to fill out when you schedule an appointment, this is clunky and not needed. It takes multiple steps to schedule a patient, I can't drag times around easily.

Ease of RXNT

Avantages:

RXNY is so easy to use. I can send of a script in no time and not miss time with family after hours or slow down my day to day work. Easy to access time I last sent in script for patient. I am so thankful for RXNT

Inconvénients:

Would like to be able to customize especially for pumps that require a different drug concentration than what is listed

Satisfied

Commentaires: Simple excellent. Good value for the money, well built software solution

Avantages:

It is easy to set up, the installation staff are knowledgeable and competent. I can call this up in the office, at home, or on the phone to prescribe and renew prescriptions

Inconvénients:

Some features are not quite as intuitive as one might like. Took a little while to figure out how to do certain tasks. Now, it flows flawlessly

Great system, reliable and user friendly

Commentaires: I am using RXNT for a few years. I never had any disappointment with the system, and never looked for other systems.

Avantages:

Software is intuitive and user friendly.

Inconvénients:

I would like to have feature which will inform pharmacy that medication was stopped. Possibly I am not aware of the correct way ( or existing way) of doing it.

FANTASTIC TECH SUPPORT

Commentaires: Whenever I have encountered a technical problem with RxNT I call tech support. The personnel in that department usually are aware of the problem, have the solution at hand and can resolve the issue within minutes if they hadn't done so even before my call. Today's issue was far more complex and the technician stayed with me on the phone for nearly an hour walking me step by set through the process I had to follow until the program was again running flawlessly. Whenever I am blogging on medical websites I use every opportunity to educate other physicians about RxNT and the fantastic support provided.

Avantages:

Ease of use

Inconvénients:

The recent changes made to the program. In the past I could easily change from the screen with the Rx's I had just sent back to my Encounters screen. I always enter all Rx's I am sending in Encounters as well as having them in the recent Rx's sent. I was able to see both screens at the same time and even scroll down to Rx's sent in past months while keeping my Encounter on the same screen. Now I must write by hand the Rx's I've just sent in in order to also record them in the Encounter section. Why did someone spoil a good thing??