Avis clients sur AdvancedMD EHR

AdvancedMD is good

Commentaires: Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Avantages:

Working in AdvancedMD is good and it's user friendly.

Inconvénients:

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Solid System

Commentaires: Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements.

Avantages:

AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.

Inconvénients:

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.

The once mighty has fallen

Commentaires: THEY were the best YEARS ago, but in the last 1 year, we have been paying more and getting less. It is exceedingly hard to get prompt customer service from them. I would advise seeking other options.

Avantages:

WE did like its platform for efficiency, stability, and reports

Inconvénients:

We are a 300 employee billing company, pay a lot to ADVMD and can rarely ever get a person to help us with immediate issues. Sometimes it takes days to get a response. IT stops us from serving our clients

AMD Review

Commentaires: We are pleased overall and refer as many people as we can to it.

Avantages:

It is very customizable. The ability to create your own templates and documents.

Inconvénients:

Setup is a challenge. Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc. Once fixed, they love it.

Why we love advanced MD electronic health record system

Commentaires: My overall experience has been wonderful. I used it when I worked with another agency and I'm familiar with how it operates so I was really grateful when we were able to submit a grant and receive the grant to purchase it

Avantages:

Scheduling features, and tracking clientele visits for billing, progress notes

Inconvénients:

The lack of Android connections. Does not work well with Chromebook which we have.. and does not work well with Google sheets. We need a word program for some of the features

User-Friendly and great all-around product!

Avantages:

I really like the ability to customize this product to fit your needs. It is also a very user-friendly software. They also have very friendly, helpful customer support staff.

Inconvénients:

I honestly do not have anything that I do not like about this software. It is a great overall product.

Very Frustrated with Every New Releases errors / system outage.

Commentaires: Very frustrated from last year.
As total system not available for over 24/48 hours or few hours. Help desk doing its job but those folks do not have all the answers or solutions for system failure. Sad part non of the Management or concern department ever contacted or written to explain what had gone wrong. We need explanation for Confidence in the Software / Technology and the team behind it.

Avantages:

Is a very good software but with growth AdvancedMD is losing its focus.

Inconvénients:

We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue. This is unacceptable. The basic premise of our contractual agreement with you, is that we should be receiving at least basic connectivity for the thousands of dollars we pay you. monthly. its been a norm every month either system or some function not available after a patch or release. Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.

Billing Manager

Commentaires: I liked the system a lot. The support team is very friendly and well experience team. My distric manager Amy Thompson is the best support for me.

Avantages:

AMD practice management system is very easy to use. I am using this system since 2014 and I never had a hard time to training the users. AMD distric manager is very knowlegable and available anythime to help me.

Inconvénients:

The cost for optometrist practices are not affortable. This is the only cons that I am going through with my clients.

Medical Billers Dream Software, Find your codes quickly and accurately.

Commentaires: I love this software and how easy it was to use. It has all the updated codes from this year I need to bill and submit claims to insurance companies.

Avantages:

I like the search engine AdvanceMd uses, I can search by keyword or code number.

Inconvénients:

The graphics are a little outdated but the softwares functionality out weighs that by far.

Angie is Amazing!!!

Commentaires: Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented. When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial. Our practice wouldn't be in the great place we are today without implementing Advanced MD.

Avantages:

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Inconvénients:

Need improvements on reporting, other than that, functionality is everything we need.

Its Complicated

Commentaires: When it works well I am pretty pleased with the software, but I feel I have had to spend way too many hours trying to get things worked on and fixed, on the phone, on conference calls, and emailing or personal time troubleshooting problems. My job is being a PT and not chasing down software companies to get their job done right. I believe they should provide a customer support person designated to our practice that knows our workflow and has a direct line to work with.

Avantages:

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

Inconvénients:

We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.

AMD is NOT Advanced

Commentaires: It was ok at first, but all of their bug fixes makes it worse...

Avantages:

Once you learn your setup, it's very nice and organized.

Inconvénients:

Someone has to set it up properly, it's slow, half the time it doesn't work

AdvancedMD EHR

Avantages:

I have found that this EHR excels for patient scheduling

Inconvénients:

There are better EMR for patient charting

Awesome

Avantages:

easy to use and great support from [sensitive content hidden]

Inconvénients:

I have no problems with AMD software or My Rep [sensitive content hidden], they are both fantastic to work with

Feature Packed

Commentaires: Extremely positive. The software can handle anything we throw at it.

Avantages:

AdvancedMD is easy to use while having all the features needed to manage a practice. And the treatment templates are customizable.

Inconvénients:

Not much. There are so many options, sometimes we forget where to find the feature we need.

Poor Customer Service

Commentaires: Getting accurate reports, customer service as mentioned

Avantages:

Logging into the system is easy , just type in your name, password and office key

Inconvénients:

We do not have an account manager, so when something goes wrong with the system and it will, because technology always has a glitch we send emails and make calls to 1-800-nos-ervice!! They need to improve this part of the company to RETAIN customers.

Mixed feelings

Commentaires: The implementation process was pleasant, they always made it on time for their meetings and provided all the promised training. We launched on schedule. We love the advanced features it has like mobile capability, integrated fax, etc. We have had challenges with RCM, but it is still way better than our previous RCM manager.

Avantages:

We decided on AdvancedMD when we were changing software because of the competitive price. It also had lots of the features we wanted. -Mobile App -Patient Portal -Good analytic tools These tools all work and help our practice. Love the scheduler too. Our practice uses way less paper now that our patients can fill out forms on tablets. We were also sold on its usability for podiatrists, but I think this program is best suited for MDs- just look at the name!

Inconvénients:

None of the preset podiatry templates are usable for our DPMs, which is too bad. Some screens (scheduler) are super intuitive and clean, but other are clumsy and difficult to use (charge entry). I hope in further updates they can optimize the whole system. As others have noted, the template creator is difficult to use, and they charge a lot to get training or custom templates made by experts. We use them for RCM too, and that has been problematic at times. We were told during sales that it would only be a 1-2 hours of work per day for our office on billing and they would manage all denials and exclusions etc. This is only half true. They manage denials and exclusions by waiting forever to deal with them, or just sending them back to us if they don't know what to do. While they stay on top of the simple stuff like sending out claims and posting payments, we do most of the nitty gritty time consuming work. The Client Services team is responsive and you can always get someone on the phone quickly, but it can still take months to solve claims issues. They aren't the billing experts they claim to be, but it is still a useful service if you go into it with that expectation.

Poor training from day one!

Commentaires: About to lose my business - nobody would listen except Customer Care. [SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing. Sad that I was promised so many things and didn't get what was promised.

Avantages:

When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice. I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate.

Inconvénients:

After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her. My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account. I don't know what is going on with AdvancedMD, but I am desperate for help

Like the PM/EHR (even with pop-up ads), avoid Billing Service.

Avantages:

There is more functionality built into the reporting side than we will ever use. We're a small practice (1 provider) and in terms of the software (PM and EHR), it exceeds our needs in functionality in almost every way. The user interface is a bit cumbersome (and now includes pop-up medication advertising, which is annoying...) in our setting (Family Practice), but not too complicated. The system up-time has been impressive. In the last year, I don't recall more than 2 brief interruptions, the longest of which was about 1/2 of a day and corrected by the next AM when we returned to work.

Inconvénients:

There are a couple of significant downsides to Advanced MD, particularly the Billing portion of our service. Keep these things in mind if you're a small practice looking for a comprehensive software package (PM/EHR/Billing): Advanced MD is expensive relative to other comprehensive packages out there. I called to ask for a reduction, and was told that they would like to raise the rate to 9% because our monthly net income was lower than the average. They didn't raise it, but it set us out to explore other vendors. Not one competitor has quoted us over 6% for the same services. And not every vendor has a monthly minimum. We also receive pop-up medication advertisements in our patient EHR. Advertisements in our patient charts for medications... I called tech support asking about the ads shortly after they started and was told, "We can't remove them, they're part of the software." ]It seems surprising to see ads pushed in the software. Aside from the price and pushed ads, the software works well. The billing service, not so much. We had been using Advanced MD for over 1 year before we were given a person to contact for issues related to our service. They gave us an Account Manager a little over a month ago. In general, if you can deal with the forced advertisements within an expensive software package, don't require assistance or guidance aside from internet videos, you will do well with Advanced MD software. The same can't be said for the billing service, but for most practices, I would imagine that is a separate issue and expense. We chose to bundle and it is evaluated as such. If you just stick to the PM/EHR, even at the price, I think it is a decent software package.

Confusion on Steroids

Commentaires: There is no technical support at night when the system has been changed or it has severe bugs, usually after an update. All suggestions have to go into a blog and there is no way to discuss the implications and needs with the designers. When tech support did get involved, frequently they did not know how to solve a problem.

Avantages:

The note design feature is robust and easy to use but the fields are very limited in function and size.

Inconvénients:

The system is very laggy with unreasonable delays and frequent server failures. The system will frequently shut all open windows down and give you an internal error. The prescription system is NOT friendly for behavioral health and our unique needs. There is no way to just change a dose on a medication, the entire drug has to be searched for again. The visible information is confusing and does not agree between the three medication access areas. It is impossible to delete a prescription that you write and sign but do not print or send. Auto-expire is confusing as it does not send the information to the pharmacy. You cannot change all of the prescription pharmacies at one time, you have to go into each one and change the pharmacy if the patient wants to go somewhere else. You cannot split a 90 day prescription into three 30 day prescriptions such as controlled substances when the insurance company only pays for 30 days at a time. You have to create three separate prescriptions. They will update the system in the middle of the week and it will be buggy and cause you to shut down operations. This is only the start of all of the issues I have experienced.

A Decent All-Around Documentation Tool

Commentaires: Overall, it worked fairly well for what we needed from it, and was more user-friendly than a couple programs I used in the past (whose names I can't recall). On the other hand, software bugs were common, and were harmful to productivity. Customer support was relatively helpful when needed.

Avantages:

Every employee can use the same program, including both medical and counseling personnel. This integration means everyone can reference notes as needed from both sides. The note templates (text fields, drop-down lists, tabs) can also be changed by administrators as needed and as preferred, so if, say, a counseling assessment is found to likely benefit from new questions, those can be added as new text fields.

Inconvénients:

In constant daily use, bugs were common. Sometimes AdvancedMD wouldn't play nicely with Chrome, and the cache and cookies had to be reset. Other times, a note that may have been started while online wouldn't be savable if the internet went off then back on. The settings and personalization for users could be difficult to find, understand, or to make certain organizing oe aesthetic changes that would helpful.

Great Service, Feature Rich, Excellent Results

Commentaires: We have been customers for over 12 years and I have never found a product that offers as many features, better customer service, and overall return on investment. It has allowed our business to scale efficiently from day one, and provided us with a vehicle for cutting edge features, at a price that made sense for our business every step of the way.

Avantages:

The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.

Inconvénients:

There are still specific areas that do not allow full customization.

Thoughts on AdvancedEHR

Commentaires: The practice management side is much easier to work with.

Avantages:

The practice management side. I like the various options for looking up a patient or carrier, etc.

Inconvénients:

Building templates that accommodate our needs. We are a orthopedic trauma surgeon practice and the existing templates at the time we started were not conducive to helping our physicians get documented what they needed. Creating the word merge documents to go with the templates was a NIGHTMARE!! Also don't like the fact that in order to get the coding function to work, we need to complete a review of systems for each visit. According to E/M coding guidelines, an established patient only has to meet two of the three required criteria to meet the standard. Since a ROS is just a PART of the history component, if on an established patient we meet the examination and medical decision making components, we should NOT have to complete a ROS in order to get the coder to work.

Not the software for Behavioral Health

Commentaires: Awful. It was expensive, outdated, convoluted, and took way more time than necessary to complete tasks that should have been routine and simple. It was also a nightmare when there was a significant issue that needed support, to actually get a support representative on the phone. It was not uncommon to wait 30+ minutes before ever getting a live representative on the phone. And usually, once on the phone, their "solutions" would take days to weeks before they were able to be completed within our system.

Avantages:

We were able to complete claims and send the info to insurance companies. It saved previous diagnosis when creating claims, which was helpful.

Inconvénients:

The overly complicated, user un-friendly, and ultimately outdated platform. It is way overpriced, and under-delivers. It is difficult to track the life of a claim once the claim is sent, and frequently claims get lost for months or longer without detection, and go unpaid. You can pay for additional features, which I am not sure whether or not help with tracking, but as this software is overpriced already, we never opted to do that. Taking payments and tracking them in the system is a convoluted nightmare that often causing errors in the system that always remain, no matter what.

STAY AWAY FROM ADVANCE MD

Commentaires: Customer service is horrible, you would wait for 30 min for help and as result they will not help you. They will put you on hold for every question you will ask them and for my experience they rarely solve a problem same day. Prepare to spend 2 hours without result. I opened case month ago and I am not sure when Advace Md resolve my problem. It is very frustrating.

Avantages:

Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system.

Inconvénients:

EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything. Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder.