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Logiciel à la demande pour faciliter la prestation de services et la collaboration pour le développement de produits. Inclut la gestion de la rétroaction des clients et plus
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Filtrer les avis (5)
Utilisateur vérifié
A complete project management software
Avantages:
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Inconvénients:
The interface is a little complex to navigate.
Alexandros
Simplify Your Work with OneDesk's All-in-One Platform
Avantages:
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Inconvénients:
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
Utilisateur vérifié
Alternatives envisagées :
Using as a service desk but unfortunately not the most ideal
Avantages:
There is automated timesheet tracking for each tickets.
Inconvénients:
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Rakesh
Good solution to combine voice of the customer with product management
Commentaires: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Avantages:
For a first-time user of the product, I thought support was excellent
