Avis clients sur Lightspeed Retail

En savoir plus sur Lightspeed Retail

Ce système de PDV (point de vente) sur cloud centralise la gestion des stocks, la gestion du personnel ainsi que le reporting des ventes et la comptabilité sur les sites et les canaux.

En savoir plus sur Lightspeed Retail

Avantages:

The team at Lightspeed has been extremely helpful with our migration to their platform. Their Ecom integration makes it very easy to manage our inventory and has increased our online sales.

Inconvénients:

Lack of responsiveness from the company after you purchase it.

Lightspeed Retail - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,1
Fonctionnalités
4,1
Rapport qualité-prix
4,1

Probabilité de recommander le produit

7,9/10

Lightspeed Retail a reçu une note globale de 4,2 étoiles sur 5 d'après 883 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (883)

Patrick
Président (Canada)
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Vraiment un plus Value!

4,0 il y a 3 ans

Commentaires: Ce système a vraiment simplifié mes opérations de vente au détail et ma compatbilité. Que dire de la prise d'inventaire? Un pur bonheur. Ce qui me prennait des heures à étiquetter ne me prends que quelques minutes maintenant. Je suis vraiment heureux. Comme tout n'est pas parfait, qques petits bogues d'imprimante, de disposition et de langue mais rien de majeur. C'est un logiciel qui n'a pas fait augmenté mes ventes mais m'a rendu plus efficace donc, s'est avéré rentable!

Avantages:

Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.

Inconvénients:

Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.

Alternatives envisagées : Alice POS

Pourquoi choisir Lightspeed Retail : Trop dispendieux et trop complexe

Pourquoi passer à Lightspeed Retail : Mieux adapté pour les shop de bikes et moins dispendieux par mois.

Olivier
Déplorable (Belgique)
Restaurants, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Déplorable

1,0 il y a 4 mois

Commentaires: Facile mais suivi produit et assistance nulle, prix prohibitif et à la limite du chantage commercial pour certaines de leur pratique, à fuir de toutes urgences, pour le marché Belge, il existe des alternatives intéressantes.

Avantages:

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients:

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS. Bonjour Mr Kerkhove, Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed ! Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié. Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte. Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable. N’oubliez pas que les paroles s’envolent et que les écrits restent ! Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ? C’est bien noté et la facture sera acquitté comme il se doit. Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients. Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Réponse de l'équipe de Lightspeed

il y a 4 mois

Hi Olivier, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you, Lightspeed Commerce

Valerie
Propriétaire (Canada)
Restaurants, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Service et suivi

1,0 il y a 8 mois

Commentaires: Tres mauvaise jusqu'à maintenant ca fait 2 mois que j'essaie de déployer le logiciel dans un simple casse croute

Avantages:

Personnalisation des boutons et des categories

Inconvénients:

Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.

Jessica
Jessica
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Best POS for small businesses

5,0 il y a 3 ans

Commentaires: One major benefit is how easy my ordering is with their PO system.

Avantages:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Inconvénients:

Lots of different options so it takes a bit to determine what you need to use.

Alternatives envisagées : Square Point of Sale, Shopify POS et Revel Systems

Pourquoi choisir Lightspeed Retail : Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.

Logiciel antérieur : Square Point of Sale, Shopify POS et Revel Systems

Pourquoi passer à Lightspeed Retail : Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.

Miguel
CEO (É.-U.)
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

Horrible Customer Service

4,0 il y a 4 mois

Commentaires: After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.

Avantages:

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Inconvénients:

Customer service is worse than anything we have experienced with more than 20 years in running a business.

Alternatives envisagées : Epos Now et GoDaddy Website Builder

Pourquoi passer à Lightspeed Retail : Functionality and features. Retail and E-com in one package.

Réponse de l'équipe de Lightspeed

il y a 3 mois

Hi Miguel, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps. Thank you, Lightspeed Commerce

Willis
Owner (Canada)
Produits alimentaires, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Lightspeed will help you improve your business.

5,0 il y a 2 mois

Commentaires: Their customer support is the absolute best, you can always get help when you need it. Entering inventory was very straight forward and I was able to make sales immediately.

Avantages:

The user interface and integration with e-commerce and payments makes it a one stop shop for all your pos needs.

Inconvénients:

The e-commerce web design is the most challenging part, but with time it becomes easier.

Alternatives envisagées : Square Point of Sale, Clover, TouchBistro et Shopify

Pourquoi passer à Lightspeed Retail : The integration of all services and simple billing.

Ryan
Retail Business Owner (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur
Source : SoftwareAdvice

They over promise and under deliver

3,0 il y a 2 mois Nouveau

Commentaires: Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else.

Avantages:

The features is most everything you need. The support is the problem.

Inconvénients:

The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter.

Alternatives envisagées : Epos Now, Square Point of Sale et Shopify

Pourquoi choisir Lightspeed Retail : Wanted a coudbased option to help manage remotely.

Pourquoi passer à Lightspeed Retail : Looked like the total package. I was wrong. They lacked the customer support touch. I don’t know how this company will continue to grow.

Réponse de l'équipe de Lightspeed

le mois dernier

Hi Ryan, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected] Thank you, Lightspeed Commerce

Elizabeth
General Manager (É.-U.)
Services et installations de loisirs, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Fantastic product for any retail business. Excellent value.

5,0 il y a 4 mois

Commentaires: Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Avantages:

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Inconvénients:

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Alternatives envisagées : GolfNow et IBS CLUB

Pourquoi choisir Lightspeed Retail : There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.

Logiciel antérieur : CPS Point of Sale

Pourquoi passer à Lightspeed Retail : Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.

Donna
Office Manager (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Best Supported POS System

5,0 il y a 2 mois Nouveau

Commentaires: Doing business on line as well as in the store, we needed to keep track of inventory as it sold at both locations, this does it the best. It also works well with our financial software.

Avantages:

The support from Lightspeed is unsurpassed, and we've been in this industry since the early 80's.

Inconvénients:

The reports aren't as easy to customize as I'd like to see, and you can't "drill down" on the reports to see the detail that supports the numbers presented.

fara
Owner (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : SoftwareAdvice

Lightspeed Used To Be Great!!

3,0 il y a 3 semaines Nouveau

Commentaires: I've been using Lightspeed for 13 years. I've recommended them several times. The last year has been lots of issues. I'm writing this not, because the POS system is down and I can't get on and ring sales. That's the 2nd time in less than 2 weeks. Put's my business at a standstill. Can't get anyone on the phone, but the automated recording tells me they are aware of the outage and they are working on it. This never happened before. Seems they've grown too much and can't handle it. Mean while, I'm here with an expensive system, 1 week old computer and I can't ring up a customer.

Avantages:

When it works, it's fantastic. The program is great, but the last year they have had lot's of glitches. The system stalls out everyday. I called and I was told to clean my cache. My computer was 2 days old. Nothing to clean. The did something to my login and now a week later, I have the same issue.

Inconvénients:

System Stalls out daily. Thought it was my computer and bought a new one. Turns out, it was Lightspeed.

Réponse de l'équipe de Lightspeed

il y a 2 semaines

Hi Fara, Thank you for your feedback. We would like to sincerely apologize for your recent experience, and would be grateful to have the opportunity to address your needs and concerns. A member from our Customer Success Team will be reaching out to you shortly. Thank you, Lightspeed Commerce

Alexander
Owner (Australie)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Lightspeed Retail is a gamechanger for a small business

5,0 il y a 3 semaines Nouveau

Commentaires: Efficiency is greatly improved. I can track my stock levels and stock easily. It is a time saver for sure and makes my store look so professional.

Avantages:

Integration with my other software, such as Xero, Shopify and payment processor. Use Lightspeed correctly as the record of truth and your life will be so much easier.

Inconvénients:

Cannot think of any missing features and Lightspeed is always adding new features and lets you know about these via a Monthly email.

Quin
Purchasing Manager (É.-U.)
Appareils médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : SoftwareAdvice

Great POS System for Small Businesses

4,0 il y a 2 mois Nouveau

Avantages:

This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable.

Inconvénients:

Printer connectivity issues. The printer will disconnect and needs to be reconnected manually

thang
Manager (Canada)
Hôtellerie, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Added third party processing fee even when we are not intgrated

3,0 il y a 2 mois

Avantages:

Good and interactive UI. Good self ordering system.

Inconvénients:

Unable to have mutiple menus for selection on self order ipad They added third party merchant payment fee, even when you are not integrated to Moneris or any of their payment systems

Réponse de l'équipe de Lightspeed

il y a 2 mois

Hi Thang, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Account Management Team who are best suited to address your questions surrounding your contract details. Thank you, Lightspeed Commerce

Daniel
Jeweler (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Easy Switch to Lightspeed Retail

5,0 il y a 4 mois

Commentaires: Overall it has been an easy switch and easy to use software.

Avantages:

The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.

Inconvénients:

The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.

Alternatives envisagées : The Edge, MicroBiz Cloud POS, WinJewel et PIRO Fusion

Pourquoi choisir Lightspeed Retail : Lack of options, no website integration. Multiple registers and credit card terminals.

Logiciel antérieur : The Jewelry Shopkeeper

Pourquoi passer à Lightspeed Retail : Features that were part of the standard cost. No crazy one time fees to import inventory, customers, and vendors. Built in website designer and integrated inventory and payments.

Ronald
Service Writer (É.-U.)
Secteur maritime, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Have been using CDK for many years for Maintience & Repair set opp DMS system.

5,0 il y a 2 ans

Commentaires: Over all, I have always liked to way the system has operated, The functions and the data inputting controls are easier than most other DMS systems that i have tried.

Avantages:

I have always like the way the system is produced from the Service personnel's prospective & The way CDK tries to customize the product for each of the specific user's or Locations.

Inconvénients:

I think this system could be improved by having the ability to communicate with & Be programed with available patches to adapt the system to communicate and share info with all other outside vendor's and the coinciding systems that they use. Every company will have separate systems all that are needed for what type of Service it provides. - IE. *( Scheduling a Boat's launch for Valet Service or for Spring launch of boats for pickups ect. ) *( A customer Text communications program for Receiving, Sending or Monitoring text conversations ect.) Each will always require some type of outside applications like those for that specific company to operate and function more efficiently over what is offered in any DMS System. I believe this to be true for all software DMS company's on the market & this is including light speed EVO. Is it impossible to Make an Automotive or Marine type DMS system that all Info could be shared across to and back from any of The other software system types that are used externally? I believe that would be a great benefit for any and all company's that need a DMS Fixed operations type Repair or Maintience operating systems.

Todd
Owner (Canada)
Meubles, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Good Product

5,0 il y a 2 ans

Commentaires: The overall experience has been excellent. I am most impressed with the support I have received from Lightspeed. Phone in wait times have been very reasonable at this point. When I have spoken to a tech they have been excellent in understanding my question and providing a solution.... at times working outside the box to create the best result with the conditions present.

Avantages:

The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.

Inconvénients:

There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.

Alternatives envisagées : Square Point of Sale et Shopify POS

Logiciel antérieur : Square Point of Sale et Shopify POS

Pourquoi passer à Lightspeed Retail : The free trial helped me make up my mind. I had two colleagues using Lightspeed and in speaking to them both are very happy with the product.

Chrysie
Manager (É.-U.)
Articles de sport, 11-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur
Source : SoftwareAdvice

Think beyond initial implementation

5,0 il y a 2 ans

Commentaires: We are aware that every system has something to complain about. Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.

Avantages:

It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive.

Inconvénients:

No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution. B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility. Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful.

LEANNA
Owner (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Great Product with Great Customer Service

5,0 il y a 2 ans

Commentaires: Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond and have always worked patiently with us to resolve any problems, which usually are down to user error. I believe the cost/benefit ratio is optimal and have no plans to seek another POS/ECommerce at this time.

Avantages:

I really appreciate the seamless integration between the POS and the eCommerce. I also really like that this is all web-based, so that a computer can be used for the interface rather than a cash register that will only serve one function. When there is a problem, Lightspeed is usually ahead of me in giving notice that there is one and gives the approximate timing for the fix. Also, if you have both components and the payment processor is down (like at Christmas), you can easily set up the purchase online and your customer can process their goods and walk out of the shop a happy customer.

Inconvénients:

It feels like the frameworks for the eCommerce should be a little easier to use, but I've had much less robust platforms. Also, I'm still trying to find a better solution for shipping for the kind of shop that I have, but don't actually blame Lightspeed. It would be great if there were a more integrated and less expensive phone app add-on for shopping.

Alternatives envisagées : Square Point of Sale, GoDaddy Website Builder et Shopify

Pourquoi choisir Lightspeed Retail : I didn't like the platform. It wasn't made for a business like mine.

Logiciel antérieur : Shopify

Pourquoi passer à Lightspeed Retail : I needed a robust POS that made it easy to retail the handmade products that we craft in our shop. We often have multiple versions of the same product in regard to scent and quantity. Also, the ability to monitor the inventory for both the brick-and-mortar and the eCommerce portions of our business is invaluable. I have stayed with them, because they didn't stop with their superior customer service after the contracts were signed. It also seems like a system that will grow with us. I chose them, when I was taking my business from a kitchen "cottage" style business to a full time shop with eCommerce. I don't regret it.

Steve
Steve
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

A great all-inclusive system

5,0 il y a 2 ans

Commentaires: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Avantages:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Inconvénients:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Alternatives envisagées : Rain POS

Pourquoi choisir Lightspeed Retail : Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.

Logiciel antérieur : AIM

Pourquoi passer à Lightspeed Retail : When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.

Utilisateur vérifié
Freelancer (Philippines)
Utilisateur LinkedIn vérifié
Télécommunications, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

The Point of Sale solution

4,0 il y a 2 ans

Commentaires: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Avantages:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Inconvénients:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Alternatives envisagées : QuickBooks Desktop Enterprise

Pourquoi passer à Lightspeed Retail : We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.

Utilisateur vérifié
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

A great system overall

5,0 il y a 2 ans

Avantages:

The ease of use for my staff is great. We also love the ability to add purchase orders and receive them with ease. Our old system did not have this. I also like that it has great inventory management. We just did a recent inventory count and that went so much easier than in years past. Also, the reporting is overall very good. It gives you a good insight into your data.

Inconvénients:

The Ecom side could use a lot of work. I would love to see a better way to do discounts and markdowns. The way it is set up now is very complicated and makes it a lot harder for us retailers to use. For the retail side, I would love to see a green light button on both the email receipt and email purchase order side. Sometimes I click send email but I can't remember if I actually hit send. A Green/red light would be helpful. Lastly, I would love to see a feature that incorporates a discount on items when receiving a purchase order. Currently, there is a box to input the % discount of $ off but it does not get incorporated into the product cost.

Alternatives envisagées : Shopify POS, Vend et Heartland Retail

Logiciel antérieur : Shopify POS, Vend et Heartland Retail

Andrew
Manging Partner (É.-U.)
Mode et vêtements, 11-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Packs some punch among the punchless

4,0 il y a 2 ans

Commentaires: We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Avantages:

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included

Inconvénients:

Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur

Alternatives envisagées : Retail Pro et Shopify

Pourquoi choisir Lightspeed Retail : We found limitations in integrations with e-commerce as well as difficulty with the licensing for Retail Pro. Not being cloud computing was very limiting, customer service being an additional fee was frustrating and that same customer service torpedoing our system and the backup was the death knell

Logiciel antérieur : Retail Pro

Pourquoi passer à Lightspeed Retail : Most cloud POS seemed geared for start up or micro retail. Lightspeed had the best blend of power needed to handle a sizable company as well as the agility to be cloud based and utilize mobile platforms. The ability to have an integration with Shopify as well as the integrated customer support was the perfect nudge to migrate to Lightspeed

Justin
General Manager (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Best decision we ever made

5,0 il y a 2 ans

Commentaires: The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Avantages:

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

Inconvénients:

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

Alternatives envisagées : Square Point of Sale et Shopify

Pourquoi choisir Lightspeed Retail : We needed something easy to use, something cloud based, and the ability to completely integrate with our website. Lightspeed made this possible for us overnight.

Pourquoi passer à Lightspeed Retail : Shopify seems to be build for a website instead of a retail brick and mortar shop with a website. Lightspeed is perfect for a retailer who wants to take their business online and grow.

Carol
Owner (Canada)
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Why I Chose Lightspeed

5,0 il y a 2 ans

Commentaires: I especially love the 24 hour help desk.

Avantages:

Customer service is available 24 hours. During the pandemic obviously the wait time for help took longer but most of the time it was efficient and easy to implement. I am a technological dinosaur and the learning curve was an uphill battle but customer service always came through for me. So happy that the payment options finally were added.

Inconvénients:

It has taken me longer than I had expected to integrate my existing business with Lightspeed but that could be because of the pandemic and the wait time involved to get help. I am having difficulties getting my website finished so I can integrate with e-commerce. I wish the billing and administrative department was open on weekends.

Alternatives envisagées : Shopify POS

Pourquoi choisir Lightspeed Retail : I didnt like dealing with all the apps in Shopify

Logiciel antérieur : Shopify POS

Pourquoi passer à Lightspeed Retail : I felt that Lightspeed was a complete package that looked professional and was relatively easy to use once the basic principles were in place. The move into e-commerce would be smooth.

Michael
Store Manager (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great system for all small businesses

5,0 il y a 2 ans

Commentaires: Excellent experience with Lightspeed, I would recommend this platform to any small or medium sized business.

Avantages:

Lightspeed is very user friendly and easy to teach employees how to use it. The reporting is top-notch and they even can help you create custom reports which was very important to us. Customer service is excellent and always very responsive.

Inconvénients:

It would be great if it came with a built in CRM or integrated with one like Salesforce. It's great for franchisees, as a small business, but for the franchisor it may not have all the functionality needed to roll it out to the entire corporate system.

Alternatives envisagées : Epos Now, Odoo, PHP Point of Sale, Clover, QuickBooks Desktop Enterprise, ERPLY et Revel Systems

Pourquoi choisir Lightspeed Retail : Opsuite is not very user friendly, reporting was very lacking and clunky, and for what you get it's very expensive.

Logiciel antérieur : OpSUITE

Pourquoi passer à Lightspeed Retail : Had all the features we needed at a great value.