15 ans à aider les entreprises belges
à choisir le meilleur logiciel

En savoir plus sur Vend

Logiciel web de gestion des points de vente au détail et des stocks conçu pour iOS. À partir de 99 dollars par mois.

En savoir plus sur Vend

Avantages:

Option with no tax good for our country because we don't have a taxes. Tracking my sales anywhere online by my phone a good features.

Inconvénients:

The product export actually can come in handy when the system goes down on Vend's end, because when it goes offline, the only way to find a product in the sell screen is by SKU (so know your SKUS!).

Vend - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,0
Fonctionnalités
4,0
Rapport qualité-prix
4,1

Probabilité de recommander le produit

8,1/10

Vend a reçu une note globale de 4,2 étoiles sur 5 d'après 224 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (224)

Daniel
Daniel
Co-Founder (Honduras)
Utilisateur LinkedIn vérifié
Produits alimentaires
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.

5,0 il y a 6 ans

Commentaires: Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.

Avantages:

Pros: Intuitive interface. Most of our users are able to adapt in a few days. Reporting Structure is Good. We can replicate a site basically in few minutes. Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization. Cons: Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. . Lack of Business Intelligence Interfaces.

Inconvénients:

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Daniel, appreciate you taking the time to leave a review of Vend. Great to hear that you are extremely satisfied with using Vend and that it's added value to your business. That is the type of feedback we love to hear from retailers! If you have any integration suggestions that you'd like to see please reach out to our team and let us know - your feedback is valuable to us. Best, Lucia (Vend's Community Manager)

Abdulrahman
Owner (Koweït)
Cosmétiques, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

Perfect App

5,0 il y a 3 ans

Commentaires: Amazing Experience with more than 2 years with a lot of updates and perfect customer service.

Avantages:

The software easy to use, anyone can use it even a person not educated, I had 2 salesman in my shop the was using it for 2 years and more. The monthly report very accurate and helpful for our company to easy calculate our monthly income statement. Tracking our COGS anytime so we can control our purchases. the inventory stock tracking perfect. Option with no tax good for our country because we don't have a taxes. Tracking my sales anywhere online by my phone a good features.

Inconvénients:

The monthly subscription fees little expensive specially for the small businesses/Home Businesses. So I recommend to have a plan customized for a small business with a low price kind of support them. Adding Arabic Language maybe will be a good idea and catching new users.

Baldwin
Owner (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur
Source : SoftwareAdvice

A great POS for starters and less tech savvy customers

3,0 il y a 6 ans

Commentaires: This POS system seems more like a stepping stone. It gets you through the door to start your business but once you grow out of the beginning step you will quickly find the system isn't reliable, lots of crucial functions are missing and worst their customer service is almost useless. Most of the time we file for a support ticket the customer service replies with typical troubleshoot issues that we clearly stated we've done before and waste our time and when it gets to an actual technician they don't know how to fix it. I highly suggest for someone starting to use it to get a feel of what system they will need for their future but not something you will stick with for a long time.

Avantages:

Easy to use, has lots of functions that other software doesn't come with out of the box. A great start to get your business going. It looks clean and the UI is the nicest looking one so far we've seen. They have a free front display app for a second ipad so you can have a customer facing screen.

Inconvénients:

Lacking crucial functions to actually run a business. No real reporting, often system goes down. The system lacks any mass editing features unless you export the database into csv and re import it. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell. The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. This has costed us many sales specially at crucial times. Their customer service is great, nice and friendly but virtually useless. Not once has any of our issues been resolved. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it. You have to pay for individual cashiers. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier. Reporting is very basic. If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done. Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Automobile, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

The most atrocious app support I have ever faced

4,0 il y a 3 ans

Commentaires: Bad.

Avantages:

Vend has one of the most easy to use cloud point of sale that I have tried and tested over the years. As a business owner, Vend has been useful for my day to day work.

Inconvénients:

The customer support team is atrocious. I have been trying to speak to someone from the Vend support team since 24th April due to some billing issues that could have been easily resolved in 1 or 2 days. Up until now, the issue is not solved and no one has responded to me on this issue. Speaking to the live chat guy and he kept me waiting for over 3 hours with no reply when he told me that he will be transferring me over to the billing time for assistance. Emails went unanswered and the support team even closed the ticket without giving me a reply or resolution to the problem. I'm not so sure that Vend is a system that caters to the small and medium business owners because we business owners and managers, we don't have all the time in the world to be waiting for your reply and chasing you for answers. I will definitely not recommend that anyone takes up this system unless you think you are ready to work with a support team that does not attend to you when help is needed.

Hines
Hines
Freelance Web Developer (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

I'm currently operating three locations, and Vend has been helpful so far

4,0 il y a 6 ans

Commentaires: The simplicity to set up the inventory does save our staff a lot of time. The integration for the receipt printer, payment terminal, and cash drawer is also pretty simple. And if you run into any issues, the customer supports were also quick to respond. If you are an entrepreneur who just opened shop, I'd recommend going with Vend.

Avantages:

It's simple to setup and if you have any questions, you can usually call customer supports who pick up pretty quickly. This product will help you conduct transactions, manage inventory, and set promotions. I'm sure there are more features, but those were the ones I mostly use, and so far I have not encountered any major issues.

Inconvénients:

I wish there were more options on payment services than just Vantiv. Also, since this is cloud base, it will take a while for all your products to sync. For instance, if you're uploading new product and plan to do a count, I'd suggest waiting about 5 minutes for the upload to be completed before setting up the inventory counts to be safe.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Hines, thanks for your detailed review of Vend POS! Great to hear that you've found Vend simple to set up and run, and that Vend is saving your staff time. In regards to payment services, Vend has a number of integrated payment options depending on your location. For example, in the USA, you can use Vantiv, Square or PayPal. For more information go to www.vendhq.com/tour/accept-payments. If you have any questions please don't hesitate to reach out. Best, Lucia (Vend's Community Manager)

Shanna
CFO (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : SoftwareAdvice

What a P. O. S.!

3,0 il y a 4 ans

Commentaires: Horrible, we have had nothing but trouble. Yes it's better for us in some ways than our prior POS, but at such a great cost of effort that we would never recommend it to anyone and constantly are on the look out for a better POS! We are implementing scanners to help fix inventory issues, as it is though I do not trust their inventory correction system and we use spreadsheets and the purchasing/returning system instead of the inventory count system. Often if the product is the same price I will use a sale entry to swap the two, but we have noticed items we knowingly sold (with sku'd tags) that still show up as on hand, so I'm not sure there isn't more wrong with this system. In other words, it can't all be from 3 people making mistakes in one system when we all discuss and get frustrated by it on a daily basis!

Avantages:

Ecwid integrates seamlessly with vend. I wish we could use Ecwid as our main POS instead of Vend, but it is only a website shopping cart plugin or tablet app, and we need something that runs on a PC. We don't like Apple products, and wanted a PC interface instead of a tablet, due to our volume of products.

Inconvénients:

1. The cloud sync isn't accurate. Their database will overwrite changes a users makes if your internet isn't "fast" enough AND you have to clear site settings daily or hourly (depends on volume). 2. The reporting and ordering functionality is limited to your Excel skills. Advanced Excel knowledge is a must: Pivot tables, vlookup formulas, concatenate, lots of files to save and track. You cannot do this through the system easily UNLESS you order the same product from the same vendor every time, lucky you! 3.The product export actually can come in handy when the system goes down on Vend's end, because when it goes offline, the only way to find a product in the sell screen is by SKU (so know your SKUS!) 4. This is one of the only POS's that doesn't have both a UPS and SKU field! Duh guys, this is a POS 101 feature! 5. You can't do a mass upload to change products like they say you can. I've tried it multiple times. It has never worked. 6. When you create a product, it creates a "handle" based on the name you created, so don't make any mistakes when you create a product or it will permanently impact the handle of that product. 7. Their search feature is a 3rd party provided feature, which fails to provide any results unless it is an exact match. For example, a product named TFV16 will not populate when you search V16, or vice versa. It's an exact match (word order, spelling, exact!) 8. My staff can't use the program, our inventory is a mess due to difficult contrast, laging!

Jim
Jim
District Manager (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Completely streamlined the way we do business

5,0 il y a 6 ans

Commentaires: Thorough reporting, cost effective, reduces our workload. Easier management of inventory.

Avantages:

I absolutely love the multi-store functionality of Vend. We used to have to create multiple transfers because our previous software was not cloud based and did not communicate between stores. It was a huge headache to manage two completely separate inventories. Vend solved this problem and cut our work load in half. Our inventory counts are now far more accurate and easy to facilitate. The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions. The reporting is absolutely fantastic and thorough. The thorough reporting has allowed us to order product far more efficiently and accurately than before. The price is reasonable, the customer support is fantastic.

Inconvénients:

I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Jim, thank you for your glowing review of Vend POS! We're delighted to hear that you're so pleased with Vend point of sale software and that you've had a great experience with our team. Have a wonderful day! Best, Lucia (Vend's Community Manager)

Lynda
Lynda
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Very easy to set up, navigate and get customers checked out quickly

5,0 il y a 6 ans

Commentaires: Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.

Avantages:

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

Inconvénients:

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Lynda, thank you for your review of Vend POS! Very happy to hear that you have found Vend so easy to use. If you need any assistance with your hardware setup please reach out to our support team. You can submit a ticket (or a feature request) anytime with this link here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Rex
Rex
Business Owner (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

It is Great for Specialty Retail

4,0 il y a 5 ans

Commentaires: The have a great product and serves a need in the niche and specialty retail market. I have used it many of times and integrated it with clients and tested it with many different types of businesses. The main concern is the speed and the register interface screen layout. I think in time some of the issues will get reworked. I like the integrations with apps and online. Being cloud based its very easy to rollout to more than one location. Reporting is very robust and it will report all types of sales from every source. I recommend it to any clothing store, bridal shops, craft shops, hobby shops, etc.

Avantages:

Vend is easy to get going, but has a learning curve. It has a design that is geared towards more specialty retail with lower volume sales. Installed in a resale clothing store, and it worked great, it has multiple picture features and offer integration with ecommerce. The level of options is great for stores like clothing, toy stores, hobby shops, etc.

Inconvénients:

The user register screen was hard to get us too. Its not layout in a standard cash register layout. Their was no use of a virtual number keypad. Which is hard to get use too. There are work arounds for it. They really need to redo the user register interface to be more streamlined.

Eric
Eric
Co Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Solid for Small Businesses

4,0 il y a 4 ans

Commentaires: Overal it was good, I think for a small business that's trying to save on expenses and monthly costs - it's a viable option. Once you start making some real cash, and you want to go online as well - I think there are better platforms to fit your need

Avantages:

We used this for a small retail clothing store. It was managed remotely and easily updated within the shop. It was easy to see analytics for sales

Inconvénients:

Our CC processor wasn't accepted at the time, so we had to input our credit card sales manually. This was a hassle but was eventually fixed.

Gladys
Logistics and Procurement Manager (Émirats arabes unis)
Vente au détail, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : SoftwareAdvice

Important Please read if you are considering subscribing to vend especially if you have more than 20

1,0 il y a 2 ans

Commentaires: No issue resolved so far.

Avantages:

It is easy to use how ever with a very limited functionality offered.

Inconvénients:

We subscribed to vend approximately a year ago when we had 2 shops and not very many sku, the system worked great and although few issues for which customer service was never really helpful we were able to manage and circumvent.   The issues started to build when our shops and sku started to increase, it was at this point we started to use there import and export functionality to mass upload data. Unknown to us at that time we started to see huge inventory issues within shops, from stock figures constantly being wrong to stock transfers always being incorrect. Upon investigation we found bugs when uploading re order level and qty, the system would automatically delete and add stock, we reported this issue to vend 6 months ago, they then came back to us with a solution   “ to manually edit 2000 sku across 20 stores whilst they resolve the issue”  It has now been 6 months vend has still not resolved the issue, there is no way we can manage to edit as per there solution needless to say we have had to build a complete off line solution to manage our inventory which is a core feature for why we purchased vend in the first place.  We are now urgently looking for alternatives as this has impeded our growth caused customers to walk away due to non stock items and will cause us a huge cost in technology change across 20 stores . I strongly recommend anyone taking vend to test the system robustly, above is just one of many unresolved issues 20 stores .

Gary
CEO (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

After a year of use...

2,0 il y a 5 ans

Commentaires: After one year of using Vend my impression of the product has dropped drastically. The reporting functions are pretty much a joke and the accounting features are a disaster. The only thing worse than these two things is the customer service department which for a year has responded to virtually every inquiry with "The program can't do that", or "It is a feature we are looking to add." There is no report to tell you what, if any, inventory has had it's inventory on hand adjusted (which every professional program does have to combat theft). You actually have to look at each item individually, which when you have over 30k products is not something you can do. I purchased it for two key features, the ability to issue store credit and the ability to integrated with Quickbooks on-line. Only after I started using it did I find that it can do one or the other, for some bizarre reason, not both at the same time. The ordering screen does allow customization and only lists a products description when creating a purchase order. When you have multiple paints from different distributors with the name "Blue" it is impossible to tell which it is. You have to add the brand to the name, which might not be an issue if you start your business using it, but when transferring from another program plan on spent countless hours renaming your products. Then there is trying to enter your daily transactions in your account software when Vend's report don't balance sales and revenue. AVOID!

Avantages:

Front end is clean and simple for employees to use. Fine for a very small or beginning business.

Inconvénients:

Reporting functions are terrible. System was not designed by anyone with any understanding of accounting or running a B&M retail business. Only capable of working for a very small retail business.

Brian
Owner (É.-U.)
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great product at a great value and easy to use

5,0 il y a 6 ans

Avantages:

Great customer support, they are there for you with the answers to all of the "problems" that i have had quickly and ready to fix it

Inconvénients:

The few problems that i have had were all update related, either of the vend program or the IOS version, in those cases the updates were not known to me and in some cases one or the other did not communicate well after the updates. It would be nice to know of potential problems ahead of time rather to be in the middle of a transaction and have to start the troubleshooting process, or have to wait for the update during peak selling time rather than knowing beforehand to take care of the problem during down time.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Brian, thanks for taking the time to review Vend POS. Great to hear that you're happy with the experience you've had with our support team - that's exactly what we like to hear! Sorry that you've experienced some problems with updates. Our team work hard to ensure all updates go out smoothly but occasionally this isn't the case for 100% of retailers. This could be due to a number of reasons, including the update, or the retailers specific setup or hardware. Our support team are on hand 24/7 should you ever encounter any problems so please don't hesitate to contact us anytime! Best, Lucia (Vend's Community Manager)

DUSTIN
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Perfect POS for Inventory Intensive Retail Stores

5,0 il y a 6 ans

Commentaires: Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Avantages:

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Inconvénients:

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Joy
Office/Accounting/Inventory/IT (É.-U.)
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

POS seamless integration, on boarding, and support are on point!

5,0 il y a 6 ans

Avantages:

Ease of use, cloud based for remote sales and access as admin. Simplicity in design and development. iOS based applications allow for quick learning at all levels from tech novice to advanced. The reporting is powerful, flexible, and captures financials and inventory in an easy to read and understand manner, again for all levels of knowledge and experience. The Products sections simplifies Inventory management in a very visual way, simplifying management and POS interfacing. Vend is constantly developing new applications and integrating processes that advance the power of the software. The notifications of these new apps is easy to read and activate.

Inconvénients:

I was a bit disappointed in the change of entering a new product, as a keyboard dominant user, the new application slowed the process by removing a few of the tab functions. Slows data entry. Yes, there are still power users out there. :)

Azeem
Store Owner (Trinité-et-Tobago)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Fair

5,0 il y a 6 ans

Avantages:

Reporting features Product variants Dashboard Self Generating SKU Layby methods Customer accounts I love the gift card concept !

Inconvénients:

Error Sales Rigidity in creating new users Wish the register had a options to limit use more for newer employees not to view all the sales history and to be able to open and close. I think that's more of the store manager's responsibility than everyone being able to do so.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Azeem, thanks for your review of Vend POS. We love the Gift Cards feature too - it's very popular with our retailers! On Vend there are three different user roles, Cashier, Manager and Admin. Many retailers have employees at the Cashier level that need to open and close the register which is why this functionality is available at this level. If you want to customize user roles, you can do so with Advanced User Permissions available on some of our plans. This allows you to choose what roles can see and do within the user roles. Hope that helps! Best, Lucia (Vend's Community Manager)

Kaitlyn
Marketing/Front Store Manager (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : SoftwareAdvice

The Best POS System

5,0 il y a 5 ans

Commentaires: I Love Vend its one of the easiest platforms to use and I have used a lot. I run a small business thats not very big and this system has worked great for me.

Avantages:

Very Easy to use. I like that you can run your inventory of your store though it and that you can add frequent customers that come by the store. When they come in and buy something they can get loyalty points which can go towards one of their purchases. I also like the on account tab - this is very handy especially for us since we live in such a small town and everyone knows everyone.

Inconvénients:

I don't like how the system just decides that we are not gonna listen to what you say. For example if something is on sale say for $2.99 and it was $3.99 sometimes it won't change the price. This is very frusterating so you have to watch extra carefully with sale items.

MARTINA
Owner (É.-U.)
Art/artisanat, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Picture Perfect POS

5,0 il y a 6 ans

Commentaires: Vend POS has made my life so much easier. I like being able to search, order, plan from home and not have to go into the store to do work. I also enjoy that I can search almost anything.

Avantages:

This POS system is easy to use and easy to teach new employees. I love being able to access it from anywhere and being able to get information I need for planning and ordering.

Inconvénients:

None as of yet. We have been happy. We have had no real issues and anything that has come up has been easily solved.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Martina, thanks for your review of Vend POS. This is the kind of feedback we absolutely love to hear. We're so pleased to hear you're finding Vend easy to use, train your employees on, and that Vend POS is making your life easier. If you do have any questions or problems please don't hesitate to reach out to our friendly team - we're here to help you run the world's best retail! Best wishes, Vend's Community Manager.

Myles
Sales Representative (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

I've used Vend 4 days a week for the past 3 years.

4,0 il y a 6 ans

Avantages:

This software is very user friendly, and makes it extremely easy to enter in new products and keep track of said products.

Inconvénients:

A fair amount of bugs pop up regarding the new product and stock control sections of the program. There could also be ways to further refine the stock control portion, like making scanned items organize themselves by a specific attribute automatically.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Myles, thanks for taking the time to review Vend POS. Pleased to hear that you've found Vend very user friendly! Sorry to hear that you've come across some bugs, our team always appreciate retailers letting us know if they come across anything buggy so we can look into it ASAP. If you experience a bug or ever want to make a feature request you can use this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Lucia (Vend's Community Manager)

Nicole
owner (É.-U.)
Mode et vêtements, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : SoftwareAdvice

HORRIBLE!!!

1,0 il y a 6 ans

Commentaires: I NEED VEND TO HELP FIX THE PROBLEM!!!!

Inconvénients:

I have had this system for two years and use the website feature they offer. Three month ago they did a update that caused my website to not sinc with my inventory. I pay for the highest level of support you can get with this company and I can not get a phone call through to them, I can not get a response back from a Manager, my special tech people working on this after three months still do not know what the problem is. I have had to turn my website off three weeks ago and have asked for them to do a manual sync and it still has NOT been done. I am loosing money everyday from not having a website available. It is helpless....

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hi Nicole, Firstly, we want to apologize for the frustration and any inconvenience caused by this issue affecting your online store. We totally understand that this is not a situation you want to be in. Our team have made several improvements however unfortunately there is not one quick fix for the specific issue affecting your online store. A compensation has been processed for you and our team will be in touch when we have an update. We appreciate your patience and understanding in the situation and hope to have things running perfectly soon. Best wishes, Lucia Vend's Community Manager

Adele
Volunteer Manager (R.-U.)
Événementiel, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Super easy to use!

5,0 il y a 5 ans

Commentaires: Vend sets up your users and products at the beginning but it is then very straight forward to add new users, change their access or remove them. Same with the products, you can create categories so that the till only have a few buttons and you then have products in each category. Very good system!

Avantages:

It is very straight forward to use, it is very intuitive, all the functions are clearly named and easy to find. There is a support function incorporated within the website which is useful but the customer service is absolutely amazing: when I've had a query, I've always had an answer within the hour. At the beginning, the team spends the time to explain to you all the functions and there's no shaming for asking 'stupid' questions.

Inconvénients:

To be honest, in a year and a half, I haven't found yet anything I dislike about Vend.

Mike
Web Manager (É.-U.)
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Features are overstated

3,0 il y a 6 ans

Avantages:

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

Inconvénients:

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Mike, thanks for your review of Vend POS. Happy to hear that you found Vend easy to use and train staff members on! Sorry to hear that you experienced some technical difficulties with your Shopify + Vend integration, if you have any exisiting issues with this we'd love to help you out. If you need any further assistance or have any questions please submit a ticket with our friendly support team here using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Olivia
Administrative Assistant (Jamaïque)
Vente en gros, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

A Small to Medium Retailer Friend

4,0 il y a 5 ans

Commentaires: Vend is fast, effective and efficient.

Avantages:

1. If you have a company that is very busy and its hard to keep track of your stock levels then this pos is a system you need. 2. Searching in Vend is fast, it organizes everything and gives you thee option to create different variants of items which produces results in timely manner; reducing customers wait time. 3. To every business safety is very important and Vend uses the Cloud which is safe, can be used offsite, and allows 24 hour access to all reports every day of the week. 4. It is pretty easy to use, very straight forward like similar sites that I have used and your staff members will be relieved of how user-friendly this is. 5. Stock orders no longer have to be a headache. You can add your suppliers information and when stock is low Vend automatically creates a purchase order and send them off. Now who wouldn't want such a handy feature?

Inconvénients:

1. When inputting the float and an error was made i found it challenging to change that information. 2. The company I work for also uses Quickbooks and being that these two companies are integrated we were delighted only to find out it can only be combined for US residents only. 3. Its a quite pricey especially for start up companies.

Fabian
Manager (Costa Rica)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Awesome software, made it all easier

5,0 il y a 6 ans

Commentaires: Made oversight faster, could work from anywhere, uptime is great.

Avantages:

It is easy to use, it is updated timely, and it offers PC web browser access. PC web access is very important because it gives flexibility.

Inconvénients:

A little on the pricey side, but it offers great value for the money. Updates could come faster. They do come but tend to lag.

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Fabian, thank you for your review of Vend POS. Fantastic to hear that using Vend has made running your retail business easier - that's exactly what we want to do for retailers. Totally agree that Vend is great value for money, especially compared to highly expensive legacy POS systems! All the best, Lucia (Vend's Community Manager)

Edwin
owner (Canada)
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Excellent value for the money

4,0 il y a 6 ans

Avantages:

It is all in your hand and you can do what you want with the program and it is afforable I like the fact that you can add products and delete products easily and it is very simple to use

Inconvénients:

Graphics need some work and certain icons could be used in bigger format Tracking previous invoice and customer history needs improvements

Réponse de l'équipe de Lightspeed

il y a 6 ans

Hey Edwin, thanks for your review of Vend POS! Happy to hear that you're pleased with Vend's usability, value and ease of use. If you have any specific feedback around what changes you would like to see we'd love to hear your thoughts. You can let us know by submitting a ticket using the following link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)