15 ans à aider les entreprises belges
à choisir le meilleur logiciel

Avis clients sur Avatier Identity Anywhere

En savoir plus sur Avatier Identity Anywhere

Seul Avatier propose en quelques minutes une plateforme de gestion des identités avec prise en charge native de la connexion sur n'importe quel cloud ou sur site.

En savoir plus sur Avatier Identity Anywhere

Avantages:

Ease of use -- users are guided through enrolling and utilizing the features of unlocking account and password changes. Agent software quick and easy to install.

Inconvénients:

Setting up was a little confusing at first. Once I got the hang of it things went smoother.

Avatier Identity Anywhere - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,9
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,2/10

Avatier Identity Anywhere a reçu une note globale de 4,9 étoiles sur 5 d'après 35 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Avatier Identity Anywhere ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (35)

Felicia
Felicia
Data Center Manager (É.-U.)
Utilisateur LinkedIn vérifié
Administration publique, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Valuable service

5,0 il y a 3 ans

Commentaires: Made the provisioning process seamless, and customer service is always great!

Avantages:

Ease of use, and accurate provisioning.

Inconvénients:

Nothing to dislike, enjoyed the service.

Eddie
IT Sr. Manager (É.-U.)
Santé, bien-être et fitness, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Review

5,0 il y a 3 ans

Commentaires: Great product to use and great partnership from Avatier in getting the solution customized to meet our very specific use case

Avantages:

Ease of Use/catalog for our end users to find exactly what they need

Inconvénients:

No 2 way servicenow integratIon to allow tasks to be opened and closed via service now and also closing out the Avatier request

Bharath
IAM tech lead (Singapour)
Télécommunications, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

User friendly on request submission.

4,0 il y a 5 ans

Avantages:

Our tool is not friendly like other tools.

Inconvénients:

Avatier tool is not friendly like other tools, users are getting confused if we display all privileges at once.

Dave
Director - Information Security and Infrastructure (É.-U.)
Vente au détail, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Reducing manual labor and time to completion of tasks with Avatier AIMS

5,0 il y a 4 ans

Commentaires: We started with using AIMS for self-serve password resets due to the fact that a very significant number of calls to our service desk (about 65%) were taxing our resources. As soon as our employees were enrolled, password reset requests dropped 90%.
Later in our relationship, we decided to add Password Bouncer due to the fact that a large number of our users would create weak passwords, even with MS "Strong Password" settings enabled.
We then moved on to access requests. By using Avatier AIMS, we have made the task of requesting access significantly easier and quicker. The ability for anyone to be able to approve access via their phones has been a big player in this. We no longer have to wait for approvals.
Next, with the introduction of a new HRM system, we moved to automating the process of hires, changes and terminations. While this is still a work in progress, AIMS has been a central player in this project. We have automatic hires and terminations working perfectly. We are working on changes and expect this to be an ongoing process as the company changes.

Avantages:

Avatier's flexibility to adapt to needs is a main reason that I have continued to use AIMS. I've been able to use it for any type of request from our users and administrators. I have yet to find an access or password task that it couldn't handle easily. I also like the way AIMS handles feeds from other systems. It is easy to use and adapt to a company's unique requirements. Its ability to use virtually any Active Directory field for identification made it easy for us to move to a process where all hires and terminations only have to happen in our HRM software. The feed between the two allows the automatic creation, change or termination of accounts.

Inconvénients:

I would like to see the ability to create my own reports. Avatier has been very accommodating when I have a request to generate custom reports, but it would be nice to be able to create my own.

Cleydson
Professor (Brésil)
Enseignement supérieur, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Avatier is wonderful practical

5,0 il y a 3 ans

Commentaires: I think he is wonderful because he avoids the agent or the company needing extra work to carry out our tasks, making us safe and doing extra work without worrying about software failing.

Avantages:

I think it is wonderful why and very practical to reset your AD password anywhere, just have an Internet connection so it becomes practical and valuable.

Inconvénients:

There is a small problem with the user when he tries to reset his password, many times some of his security question goes away, I don’t know if it’s because of some resetting of the web, this always happens when there is no success and its accomplishment, making us want to go in the manual to solve the problem, which makes it consensual many times.

Javier
Manager Client Support (É.-U.)
Automobile, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Password Self Service Reset

5,0 il y a 2 ans

Commentaires: We have been a customer for over a decade and have been pleased with the product and partnered with Avatier several times throughout the years to request and create enhancements that have been added to the product overall.

Avantages:

It was easy to implement with the great support team assisting to get connectors configured on 80+ AS400 systems.

Inconvénients:

The out of the box reporting was ok but did not have all of the views that we required. We were able to easily connect to the backend DB and solve this issue and create the views we needed.

Coleen
Network Manager (É.-U.)
Psychologie, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Password Management

5,0 il y a 5 ans

Avantages:

Ease of use -- users are guided through enrolling and utilizing the features of unlocking account and password changes. Agent software quick and easy to install. Definitely a cost saver in regards to IT Support staffing.

Inconvénients:

The support for smaller organizations could be problematic. While responsive to software production issues, the required SQL database and IIS platform are typically not supported. We appreciated the support assistance we received for both (we do not have a DBA or website staff person), but it was made clear that it typically would have fallen under billable assistance as opposed to product support.

Joshua
Sr. Identity Management Analyst (É.-U.)
Vente au détail, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

All Around Solid

5,0 il y a 5 ans

Avantages:

The platform from the beginning has been great. We have had Avatier for almost 10 years. We have expanded our use of Avatier over the year into automating the Account Terminator and Provisioning feature. Any support tickets entered are responded to quickly. One time the problem we had turned into an update for everyone to benefit. Another pro is that you don't have to staff a huge team behind this platform to support it for your company.

Inconvénients:

That their social footprint is small and needs to expand.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great Tool, Great Support

5,0 il y a 5 ans

Commentaires: They have been great and very supportive. The Password Management tool works great and I look forward to more automation.

Avantages:

I love Password Management and how it helps us with incident avoidance. We are just getting set up on some automation for onboarding and offboarding and look forward to being more efficient.

Inconvénients:

The set up time , but this is mostly due to our own environment.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Set it and forget it

5,0 il y a 6 ans

Avantages:

We setup this software 5 years ago and it just works. Our users can reset their own passwords quickly and easily!

Inconvénients:

I can't really think of anything that we don't like about Avatier Password Station.

Mark
Service Desk Operation Manager (É.-U.)
Produits alimentaires, 1 001–5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Avatier Privilege & Role Reconciliation

5,0 il y a 5 ans

Commentaires: Overall with the ability to have single sign on was a major benefit for the Service Desk. Also the product allowed us to manage our remote field users by identifying those users that had not longed into the domain and allowed us to contact those user.

Avantages:

As as Service Desk Manager at the time our Service Desk organization utilized single sign on for all of our users throughout our organization. Along with a single point of management when assigning our users security. Our internal customers were also able to reset their own passwords from a single point. The report function was easy to use manage.

Inconvénients:

The product at the time did everything that we had need at the Service Desk.

Greg
IT (É.-U.)
Production alimentaire, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great Product, Great Service

5,0 il y a 5 ans

Commentaires: We have been using this product for year and it works great. Reduced our overall ticket load by empowering the end users.

Avantages:

Flexability to manage all accounts from one pane of glass and sync accounts

Inconvénients:

On checking account status, uses questions rather than current password.

Lori
Director, IT Services & Operations (É.-U.)
Gestion d'organisme à but non lucratif, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

HDI Conference Product Review

5,0 il y a 5 ans

Commentaires: Used for password management.

Avantages:

Ease of use for what we need; ability to manage accounts.

Inconvénients:

Based on what I saw today, I did not see anything I disliked. Would like to be able to use this to integrate to our ITSM system (Cherwell)

Stephen
Headquarters Tech Support Lead (É.-U.)
Gestion d'organisme à but non lucratif, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Avatier IAM

5,0 il y a 2 ans

Avantages:

When I used the product I found it was easy to use to set permissions.

Inconvénients:

We ended up changing products when management changed at our company and they wanted to go a different direction.

John
User Support Tech (É.-U.)
Gestion d'organisme à but non lucratif, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Excellent Password Reset System

5,0 il y a 3 ans

Avantages:

It makes it easier for user’s to change their passwords themselves.

Inconvénients:

It would be nice if we could change passwords, terminate user access and request access in one website.

Andrea
Senior Manager (É.-U.)
Gestion d'organisme à but non lucratif, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Identity Management

5,0 il y a 3 ans

Avantages:

Lifecycle management makes it easy to provide AD access and password management for end-users.

Inconvénients:

Integration with Cherwell Service Management

Marcus
IT Service Desk Manager (É.-U.)
Jeux d’argent et casinos, 501–1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Avatier

4,0 il y a 3 ans

Commentaires: Very happy

Avantages:

The thing I like the most is Password Management .

Inconvénients:

Sometimes it takes a long time to load the database for our position codes

Benjamin
User Support Technician (É.-U.)
Services d'information, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Avatier Review

5,0 il y a 5 ans

Avantages:

I enjoyed the ease of use and the navigation.

Inconvénients:

I have no complaints of using the software.

michael
server manager (É.-U.)
Produits alimentaires, 1 001–5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

soft-lockout question

5,0 il y a 5 ans

Commentaires: support was awesome. Rep was great

Avantages:

super easy to use. has many options available

Inconvénients:

lots of hidden features. sometimes its hard to find what you are looking for

Joe
Service Desk Manager (É.-U.)
Utilisateur LinkedIn vérifié
Banque, 1 001–5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Lower call volume to service desk

5,0 il y a 5 ans

Commentaires: I have used avatier as a third party support and currently use in new role. I make it a point to enroll and demo avatier to all of our new hires and have received great feedback once completed

Avantages:

We have many applications that the service desk receives calls on. Avatier lowers the volume for AD password resets. We have about 95% of licenses being used currently.

Inconvénients:

Trying to get end users to remember about the tool when not used often. Not the fault of he application but would like a good way to remind end users of ease of use and value

Andy
Sr. Security Technical Specialist (É.-U.)
Produits pharmaceutiques, 10 000+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Avatier product review

5,0 il y a 5 ans

Avantages:

The ability to configure the application

Inconvénients:

Sometimes it is not intuitive. The documentation assumes a certain level of knowledge on the tool-set. It is not easy to use if you are at a lower level.

Marc
System Engineer (É.-U.)
Production audiovisuelle, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Professional support

5,0 il y a 5 ans

Avantages:

the support team is extremely knowledgeable with all of the support case that I have opened over the years. they know exactly what the issue is when I open a case and there is never any guess work on their behalf

Inconvénients:

none. the product works and is very reliable.

Adam
Adam
Desktop Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Divertissement, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Avatier is great!

5,0 il y a 5 ans

Commentaires: Overall, this is a great product and saves your company and techs from doing a lot of extra leg work so they can focus on more important issues at hand.

Avantages:

Having the ability to unlock or reset your AD password from anywhere with an internet connection is such a valued asset in the IT industry

Inconvénients:

Only issue I've seen is if a user attempts to reset but misses some security questions, sometimes the web portal will trigger a reset even though it was not successfully performed by the end user. This in turn causes the end user to require manual assistance from on-site support

jody
IT Manager (É.-U.)
Articles de sport, 501–1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Upgrading to V7R3

5,0 il y a 6 ans

Commentaires: Being down for a couple days made us realize how much we depend on this software to change passwords!

Avantages:

It was very easy to upgrade the software with the help of Customer support. Our software had stopped working when we upgraded our IBM operation system from V7R1 to V7R3. Michael was able to jump in and assist and got us back up and running in no time His knowledge of the software and of the systems was stellar.

Inconvénients:

We had no warning it would not work on this version.

John
IT Director (É.-U.)
Produits alimentaires, 501–1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

AIMS - Avatier Identity Management Software Review

5,0 il y a 5 ans

Commentaires: Great tools

Avantages:

Very modern software and it doesnt look like it was made by IT for IT, Very sleek

Inconvénients:

DNA I do not have any negative reply on this section