18 ans à aider les entreprises belges
à choisir le meilleur logiciel

En savoir plus sur Act!

Act! Premium améliore votre communication, augmente vos ventes et fidélise vos clients sur le long terme.

En savoir plus sur Act!

Avantages:

This definitely makes it easier for remote teams. Integrated email marketing helps drive necessary demand visibility.

Inconvénients:

Very difficult to integrate with email server. Complicated email attachment.

Act! - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
3,5
Fonctionnalités
3,8
Rapport qualité-prix
3,8

Probabilité de recommander le produit

7,0/ 10

Act! a reçu une note globale de 3,8 étoiles sur 5 d'après 811 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (811)

Rick
Rick
Owner
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

ACT was the best back in the day

5,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Cyril
patron (France)
Vente en gros, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Déception amère

4,0 l’année dernière

Commentaires: Depuis que j'ai acheté act 24, j'ai passé 15 heures à essayer d'avoir les fonction que j'appréciais tant depuis act0.3 . Un technicien mal capable a paszé son temps à incriminer l'environement microsoft, l'ordinateur etc... etc...

Avantages:

J'utilise act depuis 25 ans. J'en suis de moins en moins content.

Inconvénients:

l'envoi de mail en nombre que j'utilisai beaucoup ne fonctionne plus. Le but des vendeur est de pousser les entreprises à utilise Marketing automation que Act facture au prix fort

Réponse de l'équipe de Act!

l’année dernière

Hi Cyril, We always appreciate hearing from our customers and are sorry to hear that you are experiencing issues with accessing some features. An Act! team member will be following up with you directly.

Gildas Douglas
Gildas Douglas
Assistant (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Récupération d'information

4,0 l’année dernière

Avantages:

C'est un des meilleurs logiciels dans la de communication on peut augmenter les ventes avec cela Tu peux créer tes propres historique d'appelIl est facile est facile à utiliser

Inconvénients:

Je n'ai rien à reprocher à ce logiciel depuis que je l'utilise

Réponse de l'équipe de Act!

l’année dernière

Thank you, Gildas, for your review and feedback. We are happy to hear Act! is helping you increase sales and optimize your communications and data management. We appreciate you!

Emmanuel
Emmanuel
GSM (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Act! CRM

4,0 l’année dernière

Avantages:

Act ! Une logiciel très remarquable en fonction des gestions des petites entreprises. Du coût c'est l'un des meilleures logiciels de communication. On peut gérer les ventes avec cela

Inconvénients:

je dirai que j'ai pas trouvé de mal à ça juste qu'il y ait plus de fonctionnalités

Réponse de l'équipe de Act!

l’année dernière

We love hearing from customers Emmanuel! Thanks for letting us know that Act! is helping you manage your sales. We look forward to more years of delivering value to you!

Eunice Merveille
Eunice Merveille
Assistante (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Logiciel d'amélioration

5,0 l’année dernière

Avantages:

Ce logiciel vous aide à améliorer la communication, à augmenter vos ventes et à rendre vos clients longuement fidèles à vos différentes entreprises

Inconvénients:

Il n'y rien de reprochable à cet application pour l'instant

Réponse de l'équipe de Act!

l’année dernière

Thank you, Eunice, for letting us know that Act! is helping you grow your business, and improve customer retention and communications. We really appreciate you taking the time to share your insights with us!

Karim
Directeur Marketing (Congo-Kinshasa)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Act! Le bon

5,0 il y a 2 ans

Avantages:

Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique

Inconvénients:

Le seul problème est qu'ils n'ont pas encore de défaut

Maurice René
Maurice René
Commerce (Bénin)
Utilisateur LinkedIn vérifié
Marchés boursiers, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Meilleures logiciel de CRM

4,0 l’année dernière

Avantages:

Facile à utiliser et nous permet de rechercher les informations de CRM

Inconvénients:

Depuis son utilisation, j'ai pas rencontré de difficulté .Je recommande vivement autres l'utilisation de ce logiciel

Réponse de l'équipe de Act!

l’année dernière

We are thrilled, Maurice, to hear that you're enjoying how Act! lets you easily access your information.

Kossou
Kossou
Comptable (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Avis sur act

4,0 l’année dernière

Avantages:

Meilleurs logiciels de gestion des contacts, en matière de marketing

Inconvénients:

Je ne pas rencontrer de difficulté depuis mon utilisation.

Réponse de l'équipe de Act!

l’année dernière

We are happy to hear, Kossou, that you are enjoying using Act! and leveraging its marketing automation features. We appreciate you taking the time to provide a review!

Elis
Assistant (É.-U.)
Développement et commerce international, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Logiciel de communication

4,0 l’année dernière

Avantages:

Donne une facilité pour les tâches à distance

Inconvénients:

Le serveur est très difficile à intégrer

Réponse de l'équipe de Act!

l’année dernière

We appreciate your feedback Elis, and are sorry to hear you've experienced difficulties. We hope you'll reach out to our Support team so they can assist you as we want you to have a seamless experience. You can reach them at https://www.act.com/resources/contact/ or call 866-873-2006.

Elysé
Assistant (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Logiciel d'amélioration

5,0 l’année dernière

Avantages:

C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous

Inconvénients:

Il n'y a rien de compromettant et veiller vivement vous intéresser à act!

Réponse de l'équipe de Act!

l’année dernière

Thank you, Elyse, for your review. We appreciate it!

Thomas
Thomas
President (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Act and old and reliable friend.

5,0 l’année dernière

Commentaires: I have looked at other CRM packages and find they offer no great benefits.

Avantages:

It is easy to understand and use. You can add fields on any screen and it's user friendly.

Inconvénients:

Integration with exchange is unreliable. Support is spotty at best.

Réponse de l'équipe de Act!

l’année dernière

Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources.

Tracy
Program Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

ACT cloud for Marketing

5,0 il y a 8 mois

Commentaires: ACT is a solid program and has been working for us since 1999. The cloud based version is new for our company but one we are welcoming since we want to speed up the database process. The old desktop version has become super slow and time consuming with freezes and overall slowdowns navigating through the CRM.

Avantages:

We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.

Inconvénients:

ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.

Réponse de l'équipe de Act!

il y a 7 mois

Thanks for letting us know, Tracy, that Act! Premium Cloud is meeting your CRM and marketing needs. We appreciate you taking the time to let us know.

James
Business owner (É.-U.)
Photographie, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Difficulties !!!

2,0 il y a 6 mois

Commentaires: In the last two years I have accumulated a list of difficulties that I have experienced with ACT. Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre things that have taken place. I finally discontinued using one ACT business services. I've had more than six sales people contact me in an effort to upgrade or whatever and each time i complained about problems. Only one person out of that group responded with a solution Warren Meredith. He instructed me to contact ACT Support. I very recently upgraded and contacted ACT Support and I am presently in the process of HOPEFULLY solving the problems. We'll see once I have finished.

Avantages:

Act is a great program when it works. I have been using it for well over 25 years.

Inconvénients:

After purchasing ACT from Costco 25 or more years ago the software ownership has changed multiple times. Each time the customer service has gotten worse and the program updates have gotten more expensive. Subcontractor customer service people have been really poor and unable to solve problems when contacted and in some cases made the problems worse. For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many other problems

Réponse de l'équipe de Act!

il y a 5 mois

James, we appreciate you taking the time to leave this review and are sorry to hear that you had issues with your older version of Act!. We are here to help and are standing by to provide assistance, should you need it, with your upgrade. Please don't hesitate to contact us at 866-873-2006 if you experience any issues so we can ensure you're up and running smoothly.

Lynn
Technical Sales Representative (É.-U.)
Exploitation minière et métaux, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Over two decades with Act!

4,0 il y a 3 mois

Commentaires: I've used this for over 20 years and it's helps me remember every contact that I've made. Now I have email folders that I need to refer to since I don't always have the time to reiterate what is in the emails into the Act! file.

Avantages:

It organizes my contacts and the notes updates me quickly to what's happening with that account. Documents for each customer are also at my fingertips.

Inconvénients:

It takes too long to load. I have to open it first at the beginning of my day so nothing else interferes with the time to load. (I just updated it with your customer service and it still takes longer than I'd like, FYI).

Réponse de l'équipe de Act!

il y a 3 mois

Thank you for your review, Lynn! We love hearing from our longtime customers and hearing about that Act! is helping you organize your notes and contacts. And, we appreciate your feedback about the load speed. This has been forwarded to our dev team. Thank you again!

Claire
Director (R.-U.)
Relations publiques et communications, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Feels like home

5,0 il y a 10 mois

Commentaires: Loving it so far - feels like coming home.

Avantages:

I used ACT! for nearly 20 years in my previous role and when I went freelance I really missed it but thought it was not affordable. I am now so busy I really needed to get organised and I was pleasantly surprised at how affordable it actually is. It only really needs to save me one hour a month to give me more than return on investment - and it did that on day 1!

Inconvénients:

I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team for help.

Réponse de l'équipe de Act!

il y a 9 mois

We are so happy to have you back, Claire, and thrilled to hear that Act! is already saving you time and helping you organize your business. We wish you the very best with your freelance business! How exciting!

Paul
President (É.-U.)
Production alimentaire, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Act is Better than Other PIMs

5,0 il y a 6 mois

Commentaires: With Act, I always believed I was a step ahead of my competition.

Avantages:

I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..

Inconvénients:

Over the years updates were often sketchy. Today those issues have been solved.

Réponse de l'équipe de Act!

il y a 6 mois

Paul, we really appreciate you as a long-time customer and are excited to hear that Act! is still meeting your business's needs after 28 years! Thank you for letting us know.

Matthew
Marketing Director (R.-U.)
Produits chimiques, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

All in One CRM for Sales & Marketing Teams

5,0 il y a 11 mois

Commentaires: Very good, ideal for storing contacts, opportunities and making use of grouping contacts for marketing emails - a nice function.

Avantages:

Main features are easy to use such as adding companies and contacts. Lots of training videos available.

Inconvénients:

Some features feel a bit clunky but this could be a system issue rather than the software itself.

Réponse de l'équipe de Act!

il y a 11 mois

Hi Matthew, It's great to hear that you're enjoying Act!'s combined CRM and marketing automation features and using it to manage your contacts and opportunities and easily segment them for email communications. We love hearing from our customers and greatly appreciate your feedback!

Nita
Owner (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

Dependable and Easy

5,0 il y a 6 mois

Commentaires: I have use ACT! since 2001. It has made a lot of improvements over the years. I would highly recommend the product! It does everything we need and more!

Avantages:

I like the different sorting options. The mail merge is also a good tool for us.

Inconvénients:

The synchronization feature does not work after 2:30 pm for us.

Réponse de l'équipe de Act!

il y a 6 mois

It's great to hear, Nita, that Act! is helping you grow and manage your construction business. We love our long-term customers and really value your feedback!

Daniel
consultant (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

good CRM for the money

3,0 il y a 9 mois

Commentaires: using it since v2.0. using it since v2.0

Avantages:

the basic CRM function, the basic CRM function

Inconvénients:

priced a little high, some minor bugs still in the product, differences between Web and local PC app

Réponse de l'équipe de Act!

il y a 8 mois

Thanks for taking the time to share your review, Daniel. We really appreciate hearing from our long-term and loyal customers!

Scott
CTO (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

One person operation-great. Enterprise unknown.

4,0 il y a 10 mois

Commentaires: Dismal-frustrating-complete waste of our team time watching videos that showed features only available to $$$$ pricing. I NEVER buy annual commitments on unknown software but in a moment of 'getting the job done' I did it here.

Avantages:

Familiar from days gone past.

Inconvénients:

The marketing is limited for larger-scale campaigns. To their credit, they did reach out and offer very well-crafted training.

Lance
Owner (É.-U.)
Divertissement, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

To The Rescue once again!

5,0 il y a 5 mois

Commentaires: I have been an ACT user for many years and as a contact manager and word processor it is at the core of our Wedding Photography business other than our photography tools.
As with any electronic program, for time to time there are hick-ups and in most cases a call to the technical support department fixes or corrects the issue. However, on occasion something more difficult to rectify occurs. In two such cases, on in early 2022, which pretty much shut us down and currently one less serious, but bothersome currently.
In the 1st situation, candidly we were very perplexed as none of the standard technical community, could aid in resolving the issue. My frustration was so high that I started contacting members of the ACT management team, up to including the [sensitive content hidden] and staff. Shortly thereafter I was contacted by members of that team and directed to one portion of the technical organization in The United Kingdom. They were aware of the issue and worked tirelessly to develop a work around for our Company. Awesome job, which I sang their praises about back up the management chain.
Currently, between a new laptop and an upgrade to my ACT system I was having an issue accessing my account in a timely manner. During that time frame and technicians tried to assist me, so even helped streamline other portions of the ACT system, but no relief in the issue at hand. Finally, I turned back to the team in The United Kingdom. Surprisingly my 1st contact remembered our situation and indicated that he would have someone investigate it, which was done expeditiously. After much research my technical contact determined that is issue was not that of the ACT software but probably that of another existing program that was interfering with ACT because of the transfer from my previous laptop to the present and to further assist provided a document for my support IT department to consider.
Once again, this organization went over and above, which based on my experience is their norm – another 5 Stars in my book – thanks again!
Lance W Ek
Owner/Photographer
Reflections Creative Photography LLC
www.ReflectionsCreativePhotography.com

Avantages:

There to explain and assist, wherever I have needed them to be.

Inconvénients:

My only comment is about a design change in 2022, but as indicated, with the help of this organization it was resolved.

Réponse de l'équipe de Act!

il y a 4 mois

We are happy to hear that your technical issues were identified and resolved and we appreciate you taking the time to share your support experience with us. We really appreciate the feedback, it made our day, Lance!

Richard
Business development (R.-U.)
Design, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Meda Int'l Review

5,0 il y a 10 mois

Commentaires: Having used Act! in previous businesses as well as other solutions, Act! is probably the easier of solutions to use without having to tick endless boxes for information that would be surplus to our needs,

Avantages:

Easy and simplicity of use that we've customised for our business.

Inconvénients:

We possibly aren't maximising the use of our solution, but it does a great job for what we ant out of it.

Réponse de l'équipe de Act!

il y a 10 mois

Thank you Richard for your review. It's great to hear that you've customised Act! to fit your business needs and are enjoying its ease of use. We appreciate you letting us know!

andrew
Managing Director (R.-U.)
Équipement et fournitures de bureau, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

My business would not survive without ACT!!!!!

5,0 il y a 10 mois

Commentaires: Superb is all I can say!!!!!!
Brilliant support from Luke and the team!

Avantages:

The information that is logged, the communication history is vital! ACT is the best product I've ever used and I've been using it for 12 years!

Inconvénients:

Nothing and I mean nothing!!!! The system has never let me down but I have to admit, you only get what you as the user input in!!!!

Réponse de l'équipe de Act!

il y a 10 mois

We are so happy to hear that Act! has been a vital part of your business for over 12 years, Andrew! We appreciate your review and would love to learn how you use Act!. If you're interested in sharing your story, please follow this link: https://www.act.com/success-stories/

Paul
CEO and President (É.-U.)
Produits pharmaceutiques, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

ACT! Excellence

5,0 il y a 10 mois

Commentaires: I have been using ACT for over 30 years and have recommended it to hundreds of people and companies.

Avantages:

It literally runs all aspects of my life seamlessly. The recent upgrade was assisted by your technician, [sensitive content hidden]. I have been resisting an upgrade for years (I think I was on 20 because I was concerned of a failure during the process. He was outstanding and to sum up my impression of him in succinctly: very Patient, very intelligent and very knowledgeable

Inconvénients:

Nothing

Réponse de l'équipe de Act!

il y a 10 mois

Thank you Paul, for taking the time to leave this review. It's so great to hear that Act! is helping you manage a wide range of activities! We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

Scott Andrew
Principal Agent, Member. (É.-U.)
Assurance, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

ACT is AWESOME!

5,0 il y a 4 mois

Commentaires: I my overall experience with ACT has been very good over the last 30+ years.

Avantages:

I have been using ACT since early 1990's and is still my "Go To" for contact management.

Inconvénients:

I wish the iPhone app would interact with the native app and not have to use a 3rd party interface.

Réponse de l'équipe de Act!

il y a 4 mois

Thank you, Scott, for your review! We are thrilled to hear you're a long-time Act! user and that Act! is helping you manage your contacts. And, if you're using Act! Premium Cloud, we've recently launched a new fully integrated mobile app called Act! Premium Cloud Mobile. We hope you'll try it out!

Harvey
President (É.-U.)
Assurance, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

I live on ACT all day long

5,0 il y a 7 mois

Commentaires: I have been using ACT since it was a DOS program.

Avantages:

Keeps everthing in one place for my business.

Inconvénients:

Can be a little slow and drags on my computers resources

Réponse de l'équipe de Act!

il y a 7 mois

We love our long-time customers, Harvey, and appreciate you taking the time to let us know that Act! is still helping you organize your business.