Avis clients sur Joblogic

All in one place

Avantages:

we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access.

Inconvénients:

Filtering options need tweaking for searching

First class customer service!

Commentaires: We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Avantages:

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Inconvénients:

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Feel let down

Commentaires: Bad

Avantages:

The only pro I have is that I stopped using it soon after I purchased. Wasn’t good at all

Inconvénients:

Basically a lot. Get sucked into the annual plan, promised everything you asked for. First hurdle and wasn’t good at all. I asked back in May 2020 that I have issues, and basically get fobbed off. Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing. Ask them to help and say we can’t as it doesn’t do that, but we have a work around. I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help. Stay well clear

Easy to use database with flexibility and good support

Commentaires: We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Avantages:

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Inconvénients:

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

JobLogic keeps us working

Commentaires: Awesome systemJoblogic monitors and tracks all we do fir job management and costing

Avantages:

Joblogic monitors and tracks all we do fir job management and costing

Inconvénients:

None the back up and support we get is fantastic

Now that I have had formal training I feel I will be able to use job logic to its full potential

Avantages:

Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Inconvénients:

I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

JobLogic review following training

Commentaires: We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

Avantages:

Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.

Inconvénients:

That assets are displayed in the parts page.

JobLogic implementation and operation, 3 years on!

Commentaires: We first started our journey to implement 'Joblogic' in 2011 and after initial discussions with 'JobLogic' on our needs, both for IT implementation and operational needs, the product, with the help of our own IT department, was set to work across our support business. It soon became apparent that unique features of our IT network meant 'JobLogic' had to provide non standard work rounds which were completed in a timely manner. Other unique business requirements were discussed with 'JobLogic' and once agreed, were quickly implemented with little issue. In the early days, reliance on telephone support was a weekly event, and solutions were provided straight away. On the occasions when a more complex solution was required this was generally resolved by the end of the same working day. Within a few months this reliance on support reduced to the occasional call. We now operate over 100 users across 7 offices, of which 30 users can operate consecutively. I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product.

Solves many problems

Commentaires: Pros:
- You can see the details for each job on date logic (Client, Address)
- It is easy to move jobs around without looking for the paperwork
- Solves the H&S problem of lone working
- You can change a quote into a job (you decrease administration cost)
- Outstanding customer service
- Friendly, easy to work with company with personal approach Cons:
- Diary could be visually more friendly

JobLogic

Avantages:

The new features are always updating. There are several different versions you can use (mobile/desk/etc.) which is great if you are on the go.

Inconvénients:

The automation could be better. Other than that, really use to use.

Long term relationship with joblogic - always had great service!

Commentaires: Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Avantages:

The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Inconvénients:

The system can be too reliant on human input. Would like to see a few more automated features throughout.

Dont not waste your time

Commentaires: Terrible and because I decided to switch they are withholding my customer database.

Avantages:

[SENSITIVE CONTENT HIDDEN], a representative, was very respectful and helpful.

Inconvénients:

Features, the rest of the representatives, software is slow, company is the least bit understanding and helpful, and over priced.

A fluid software perfect for a busy maintenance business

Commentaires: We have been using the software for around 18 months and have found it to be user friendly and simple for our on site engineers to work with, we have seen time savings in all departments that are using the software. The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class. It takes a little bit of time to learn to use the various modules and to implement them into existing systems, but this is the same for anything that a business brings into its process that is new. Joblogic are a forward thinking team who are not afraid to ask for suggestions on improving the all round package. Our clients speak highly of the weblogic customer portal and we look forward to strengthening our working relationship with the joblogic team for many years to come.

Our Experience with Joblogic

Commentaires: Great Support, quick reliable and helpful.
Special Thanks to our Onboarding Manager

Avantages:

Its adaptable and innovative, great for navigation around the platform.

Inconvénients:

Lots to learn, requires an implementation period of 7 weeks for us, thats said we run everything through the software and are adapting to suit our needs inline with other systems within our organisation.

Great for our business

Commentaires: Joblogic has really helped us to improve the service that we offer to our customers. Since using the system we have significantly reduced the response time between customer query & engineer deployment. It has also drastically helped us to cut down on the amount of paperwork that passes through the office, and we are now a virtually paperless office thanks to Joblogic. The training and ongoing support is always second to none. We have always received an excellent level of support as we endeavor to utilise more and more of the programme's features

Very Good Software

Commentaires: The software stores and sorts a huge amount of data which is always on hand to be able to keep customers up to date with jobs as they are happening. Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office. It is worth the time to set it up to get the most out of it.

Excellent system and service

Commentaires: Have just received training on Joblogic in preparation for the system gong live within the company. Looking forward to having everything is one place for ease of use. Training was excellent and system explained well

Avantages:

Easy to use

Job Logic Training

Commentaires: Had a great day, great company, great trainers! :) Feel much more confident in using the system.

Avantages:

I really like that you can program all your costs into job logic so that it calculates costs on jobs.

Easy to use and saves time

Avantages:

The fact that there are new features added frequently without additional cost is great. Some companies charge you after the initial purchase for these add ons but there is no cost with Job Logic.

Inconvénients:

At first the software went down on a few occasions but that seems to be an issue that has been taken care of.

Brilliant System

Commentaires: The system as a whole is excellent, it has all aspects we need.
The only downside is the Buylogic. I would like to move away from Sage purchasing but the inability to amend a PO once you have emailed it over stops me doing this, there is no ability to free type as parts have to come from the library and this also poses a problem with us.
The system overall though is great.

Product and support

Commentaires: I would like to recommend Joblogic as an end to end computerised system for effectively managing all aspects of contracts. The system is flexible and easy to use whilst providing the structure for the ever important audit process. For planned or reactive maintenance it's real time reporting ability which can be accessed by clients really stands out from other similar products. Joblogic go that extra step in after sales support even to the point where they talk to our clients directly to fully understand their requirements.

A clear and easy to use suite of software.

Commentaires: As a small operation we only really use a small percentage of what this software suite is capable of. However, it is clear that Joblogic have a clear and indepth knowledge of the industries they target with this software. This results in a program that makes sense and as such is very easy to use with familiar processes and terminology. I would not hesitate in recommending this product.

A better product than other systems we have had in place before

Commentaires: Joblogic is an all round good system. Once we got past the first few months we were able to adapt Joblogic to Fieldway's needs. Joblogic is efficient, easy to use and has really helped at Fieldway. The only real issue we have is a connection issue which is being dealt with. This causes problems when Joblogic goes down as we are now so reliant on it.

Great product

Avantages:

We have used Joblogic for a while now but changing over to the new system has been great. Lots of really useful features that we are able to utilise!

Inconvénients:

It would be useful if quotes could be deployed to surveyors as well as jobs.

Couldn't ask or expect more from Joblogic and it's staff. 1st Class service and product.

Commentaires: We have been using Joblogic for several years and in this time have realised how much we initially underestimated the capabilities, ease of use and overall long term company benefita. We have achieved noticeable cost savings, time savings, it is quick to understand for both office and field based staff and all at a very competetive price. Joblogic will always be and should be everyone elses first choice.