15 ans à aider les entreprises belges
à choisir le meilleur logiciel

Avis clients sur NetSuite

4,1 (1 364) Écrivez votre avis !

En savoir plus sur NetSuite

NetSuite : numéro un mondial de l’ERP sur le cloud, vous offre la visibilité et le contrôle nécessaires pour prendre vos décisions et vous développer en confiance.

En savoir plus sur NetSuite

Avantages:

Netsuite is fairly intuitive for being such a complex system. I also really love the Sandbox capability.

Inconvénients:

We also had some questionable customer service with our initial rep at one point (in regards to scheduling/cancelling appointments on us).

NetSuite - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
3,7
Fonctionnalités
4,1
Rapport qualité-prix
3,8

Probabilité de recommander le produit

7,5/10

NetSuite a reçu une note globale de 4,1 étoiles sur 5 d'après 1 364 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé NetSuite ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (1 364)

Apeksha
Accounting Manager
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Best ERP out there

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Elizabeth
Elizabeth
Senior Solutions Consultant
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Has bugs for such a powerful, expensive program

3,0 l’année dernière
Sous-titres en français disponibles pour la vidéo
Denis
IT Consultant (Cameroun)
Télécommunications, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Très bon logiciel de gestion

5,0 il y a 8 mois

Avantages:

J'apprécie énormément la facilité d'utilisation et de prise en main.Les différentes secteurs métiers de l'entreprise on rapidement pris la main sans difficulté.

Inconvénients:

Le seul bémol reste le prix, car pour les PME et TPE, il faut revoir le prix.Je recommande les entreprises ayant la possibilité d'acquérir cet outil de ne pas hésiter, personnellement c'est chic.

Réponse de l'équipe de Oracle

il y a 8 mois

Thanks for taking the time to leave a review, Denis! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Akram
chef d'entreprie (France)
Conseil en gestion, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Appréciation et critiques de Microsoft Project

5,0 il y a 6 mois

Avantages:

J'ai apprécié la flexibilité et la personnalisation de la plateforme, qui m'a permis de gérer plusieurs aspects de leur entreprise, tels que les finances, la gestion de la chaîne d'approvisionnement et les relations avec les clients, depuis un seul endroit. La fonctionnalité de reporting et d'analyse de données de NetSuite, qui fournit des informations importantes pour la prise de décisions commerciales.

Inconvénients:

Temps de réponse lents du système et des difficultés à naviguer dans l'interface utilisateur

Réponse de l'équipe de Oracle

il y a 6 mois

Thanks for taking the time to leave a review, Akram! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Marion
Expert comptable (France)
Comptabilité, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Agréable pour la gestion

4,0 il y a 2 mois

Commentaires: Un outil très pratique pour la gestion en comptabilité

Avantages:

Très complet et pratique pour la comptabilité. De nombreux modules et fonctionnalités sont présents pour nos différents besoins.

Inconvénients:

Le prix reste assez élevé mais le service proposé est cependant très bon.

Réponse de l'équipe de Oracle

il y a 2 mois

Thanks for taking the time to leave a review, Marion! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Emmanuel
Emmanuel
Gestionnaire (Togo)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Logiciel de gestion

4,0 il y a 2 jours Nouveau

Avantages:

C'est un très bon logiciel pour la gestion des entreprises, très simple, rapide et efficace. Offres la visibilité claire des informations et la gestion des stocks

Inconvénients:

C'est super intéressant et j'encourage l'équipe d'améliorer plus le logiciel

Víctor
Víctor
CS Lead (Espagne)
Utilisateur LinkedIn vérifié
Ressources humaines, 501–1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

It is a great ERP but it is not for everyone

5,0 il y a 10 mois

Commentaires: Accounting, Trasury. Reporting (but we ended up doing the reporting outside the ERP)

Avantages:

Netsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.

Inconvénients:

There is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP

Réponse de l'équipe de Oracle

il y a 10 mois

Thanks for taking the time to leave a review, Victor! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Kylie
Financial Controller (Australie)
Fabrication électrique/électronique, 51–200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Alternatives envisagées :

New User of NetSuite

4,0 il y a 4 semaines Nouveau

Commentaires: Our business has had a very positive experience with the implementation of NetSuite. One of the Finance Teams main KPI's is to be able to deliver month end board pack with in 5 business days which we are now able to consistently achieve.

Avantages:

NetSuite is a very easy program to use, the work flow is very intuitive and we have been able to integrate it to other systems we have already had in place. The amount and variety of training offered to us pre and post go live is beyond any platform I have used in the past. I believe there is great benefit in the focus on best practice and not customising every aspect of the software. We used the NetSuite team for our implementation and Sen and the team were excellent to deal with. They listened to our concerns and came up with solutions. By encouraging us to learn how to use the system ad how to use the learning resource available we are able to make small improvements and changes to our system with out having to engage a consultant, saving our business time and money.

Inconvénients:

NetSuite comes with a wide variety of module addons. There is not a clear map of what these are. If we were more aware of these we could have added additional modules at implementation.

Réponse de l'équipe de Oracle

il y a 7 jours

Thanks for taking the time to leave a review, Kylie! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Melanie
Melanie
Controller (É.-U.)
Utilisateur LinkedIn vérifié
Vente en gros, 51–200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

NetSuite System OK, NetSuite SuiteSuccess Implementation AWFUL

3,0 la semaine dernière Nouveau

Commentaires: Overall, the NetSuite Staff and project teams will make promises the can't deliver on. They will do anything to make the sale regardless of whether they are the right solution for your business.Then, when it came time for implementation, they make you sign these aggressive terms and conditions. When we had questions on them, it delayed our project team 4 MONTHS because their legal team could not explain their own terms.The software is also INCREDIBLY slow. The NetSuite team will try to upsell you once you discover this to increase your speed but they will not let you "test" the speed before agreeing to a 12 month contract.There also also a good amount of native limitations. Examples include, inability to get a vendor payment register showing the original amount, discount taken, and amount paid. Inability to take a discount exclusive of freight on vendor bills. Sales and Use tax limitations. The system can NOT handle use tax and you need to either script or purchase a plugin to get sales taxes to calculate correctly. Copy pasting data/ tabels to print on html pdf prints, etc.

Avantages:

The reporting functionalities and general business flow of transaction processing is good

Inconvénients:

Sales Team Made Promises they can't deliver! During our initial review of the ERP systems, we went over all of our business processes with the NetSuite Sales Team and even provided process flowcharts and showed them what our system does. They were confident NetSuite could do all of that and more for us. However, when we went to implement, they fell short on SO MANY accounts. Basic things, like copy/pasting information info estimate forms and having them print with images are NOT possible with native functionalities.AVOID SuiteSuccess for implementation!! They are a cookie cutter implementation team and will not assist outside the most basic scope no matter what the sales team tells you. They basically just turn it on for you. Any specific things you may need for your business are considered customizations and you will be charged more for them. They had some very inexperienced staff assigned to our account that did things like missed MAJOR configuartion settings (making depts and locations required and fulfillments across periods), named native GL accounts differently so you wouldn't know why things were auto posting to the wrong account, did not review all print forms or assist in set-up, did not explain the GL impacts of different item types or how projects worked. They also did not assist with go-live data import AT ALL. You would be so much better off using a consultant. AVOID SUITESUCCESS.Software also has various quirky limitations. Do your research on reddit.

Michael
Distribution & Supply Chain Manager (R.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Start-up to growth business

5,0 il y a 2 mois

Commentaires: TIme now saved in running reports to make better and improved decisions. With our previous system we had reached the limit of its capabilites but with NetSuite we know there is plenty more features and functions that we are not currently utilising, for us to take advantage of as our business continues to grow.

Avantages:

THe amount of time I now save executing reports. My previous system I used to spend 80% of my time creating data sets and only 20% utilising, now this is the other way around.

Inconvénients:

We are a small business and it took a lot of our resource to implement. The partner we were paired with to do the initial implementation had little to no experience working with a business similar to ours which was challenging at times. We ended up hiring in a specialist project manager with NetSuite experience to support our integration which I would recommend.

Réponse de l'équipe de Oracle

il y a 2 mois

Thanks for taking the time to leave a review, Michael! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

David
Director, Financial Systems (É.-U.)
Agriculture, 201–500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

Balanced ERP solution

5,0 le mois dernier Nouveau

Commentaires: We've been able to accelerate our key business functions including Finance (accounting close is much faster), Operations (inventory is much more accurate), and Sales (customer orders and invoices are automated through EDI).

Avantages:

- Ability to scale all of our major business functions, particularly Operations and Finance- Integrations with our subledgers (e.g. Coupa)- Automation opportunities such as EDI and workflows

Inconvénients:

- Warehouse Management (WMS) leaves a lot to be desired- Customization can be expensive, but thankfully we have not needed much

Réponse de l'équipe de Oracle

le mois dernier

Thanks for taking the time to leave a review, David! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Sara
Operations specialist (Espagne)
Logiciels, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Your SASS business under control

4,0 il y a 2 mois Nouveau

Commentaires: It is a very good tool for accounting purposes, orders, contracts, reports, payments, expenses and hr lists.

Avantages:

The order processing and the reporting. You can add your monthly, yearly subscriptions and send your invoices on time. Modify your orders, contracts and have it all together

Inconvénients:

Maybe, the support team and the partner structure for doubts and questions

Réponse de l'équipe de Oracle

le mois dernier

Thanks for taking the time to leave a review, Sara! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Grace
Grace
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 5 001–10 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Netsuite is our all-in-one accounting software

4,0 la semaine dernière Nouveau

Commentaires: There are two major areas that NetSuite helps us with as a company. For starters, it makes it easy for orders placed via our punchout gateways to be automatically incorporated into Sales Orders. To further streamline the process of importing Magento orders into NetSuite, we make use of the NetSuite Connector.

Avantages:

All of your accounting requirements can be met by using Netsuite. It's perfect for a wide variety of enterprises because it meets their varied requirements. Cloud computing alleviates storage concerns, which is especially useful for small businesses.

Inconvénients:

Netsuite has a wide variety of features, which is wonderful; yet, due to its high degree of personalization, operating it effectively calls for a high level of software literacy. Hours of instruction are needed to learn how to use all of the features effectively.

Réponse de l'équipe de Oracle

il y a 7 jours

Thanks for taking the time to leave a review, Grace! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Adam
Adam
Chief Information Technology (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Netsuite - track, control and grow businesses

4,0 il y a 4 semaines Nouveau

Commentaires: Notably, for security, NetSuite provides multi-level user permissions, allowing dashboards and reports to be visible only to specific roles, such as managers and above. One of its outstanding features is the integration of client billing with time sheets, a very important function that helps in financial audits and eliminates the need to use multiple applicatons.

Avantages:

NetSuite is one of the best operational flow managers I've tested, it offers a robust solution for inventory management, allows for detailed tracking of items across multiple locations, a significant improvement over older systems that had limited capabilities. The platform also excels at customizaton, allowing users to customize dashboards and reports for specific needs. You can incorporate various elements such as lists, search forms, recent records, and trend charts to create a dashboard that works for every need.

Inconvénients:

Using NetSuite has been a mixed experience for me. While comprehensve, the platform's loading time is frustratingly slow, especially when it comes to the timesheet approval workflow and custom report generation. This slowness affects our entire organization. Also, the complexity of the software requires formal training sessions, which can be a hurdle for new users. To top it off, there is no trial version available and the subscription plans are quite expensive.

Réponse de l'équipe de Oracle

il y a 7 jours

Thanks for taking the time to leave a review, Adam! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Elizabeth
Elizabeth
Senior Director Of Digital Marketing (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Netsuite- scale the administration of your company

4,0 il y a 3 semaines Nouveau

Commentaires: The interface itself is incredibly easy to use; It took me a very short time to get a good grasp of how it all works. Furthermore, it is cost-effective and serves as a comprehensive system for managing various facets of the business. In short, NetSuite makes running our entire business more efficient and agile.

Avantages:

I have been using NetSuite for quite some time and can say that it is a very good platform that has transformed the way we manage our business operations. What I like the most is how everything is consolidated in one place: inventory, orders, invoices and customer data. This saves us the hassle of logging into multiple systems to get real-time information. The software connects seamlessly with our bank allowing for batch uploding for payments, approving invoices in bulk is another time saver and the option to customize reports by adding additional columns gives us the flexibility we need.

Inconvénients:

The negative points are: its cost increases every year, and the customer service is not very good, it needs to improve and be more trained.

Réponse de l'équipe de Oracle

il y a 7 jours

Thanks for taking the time to leave a review, Elizabeth! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Biotechnologie, 201–500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Gets the job done

3,0 il y a 2 mois Nouveau

Commentaires: Support is slow but for a smaller company it does with it is designed to do.

Avantages:

I like the search function in NetSuite and the ability to customize.

Inconvénients:

The security roles are a bit cumbersome to set up and use.

Réponse de l'équipe de Oracle

il y a 2 mois

Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dat[email protected] so we can connect directly with you on feedback.

Mariana
Assistant Controller (É.-U.)
Biotechnologie, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Pros and Cons - Don't fall for their sale pitch

4,0 il y a 3 ans

Commentaires: - The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays. -The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team. - They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver. - Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.

Avantages:

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc. - The search bar within the software works extremely well, which makes it easier to navigate; - The use of the software is intuitive and easy to follow/ learn; - The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Inconvénients:

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples: 1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field. 2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project. 3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases. In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

Jon
Vice President/CFO (É.-U.)
Vente en gros, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

100% Cloud Based Solution from the start

5,0 l’année dernière

Commentaires: Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.

Avantages:

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Inconvénients:

Owned by Oracle now. Cost keeps increasing.

Andrea
Director of Accounting (É.-U.)
Produits alimentaires, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

New to Netsuite 4 years ago - recommend over SAP alternative

5,0 il y a 4 mois

Commentaires: We use Netsuite everyday for everything from procure-to-pay to order-to-cash, as well as other general accounting functions (journal entries, inventory management, budgeting, etc). Our experience has been good and I think Netsuite is a great value for the money compared to competitors that I've used in the past.

Avantages:

I previously used SAP in addition to smaller and more dated ERP systems. I think Netsuite is a great value for the money, especially compared to SAP. The dashboards are nice and you can really get great value out of dashboard customization. Our implementation with the Netsuite team was a little rocky, and I think that the implementation team should work more with companies to see what's more valuable to them in order to guide users to dashboard and report customizations that will make their daily work easier and more efficient.

Inconvénients:

A lot of things aren't included in the main package and are available for purchase as an add-on. One example is the fixed asset module which, to me, should be included in the basic package. There are reports that I wished were more easily filtered within Netsuite, but we instead have to export them to Excel in order to filter them to the data we need. (This may be something customizable, but again, we weren't given much guidance on customizations and have worked through that on our own).

Réponse de l'équipe de Oracle

il y a 4 mois

Thanks for taking the time to leave a review, Andrea! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Fahmy Farhath
SUPPLY CHAIN CORDINATOR (Arabie saoudite)
Articles de sport, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

review - Alhayath Investment (SPORTA/BLUE/FAA SPORTS)

5,0 l’année dernière

Commentaires: its a very pleasant experience, because i use to work long ours before to day to day tasks and generate reports, now all information's are at finger tips at a click of a button

Avantages:

The ese of the dashboard arrangement and the easy and structured flow of information. Also have key information's related to my official e mail by Net Suite. Before use of Net suite we use to doo all supply chain coordination's and stock management, delivery issuing, order tacking by semi Manuel and had too much paper work on a daily basis. Once net suite was implemented during transition period and now the process is at very much ease, also currently day to day work is easy and information's for conclusions are at finger tips. As a final word, our total supply chain and finance processing, including and warranty information's back tracking has become a very easy and structured process of ease.

Inconvénients:

I really cannot think of any cons, because our implementations team could always customize the s/w as our needs, so its a very smooth operation

Réponse de l'équipe de Oracle

l’année dernière

Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Rebecca
IT Manager (É.-U.)
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

One source of truth

5,0 il y a 10 mois

Commentaires: Our move to Netsuite was very smooth and allowed for us to transition with no downtime. Support has been outstanding and the ability to customize ourselves has been invaluable as we continue to make it our own.

Avantages:

NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time.

Inconvénients:

The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module.

Réponse de l'équipe de Oracle

il y a 10 mois

Thanks for taking the time to leave a review, Rebecca! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Arthur
Accounting Manager (É.-U.)
Vente en gros, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur
Source : SoftwareAdvice

Alternatives envisagées :

Extremely robust and customizable, yet archaic, poor interface, and too expensive.

4,0 il y a 3 ans

Avantages:

The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove. Integration apps, along with native functionality of workflows can put your business in a “semi-autopilot mode.” Practically limitless reporting capabilities. You can manage almost every aspect of the your organization while enforcing internal controls and monitoring employees with full visibility. I would recommend for enterprises with no less than 8M in sales and with at least 8 or more users to leverage the full functionality of this role-based system. Netsuite is built to fit the needs of each role within your organization, from the sales rep and warehouse manager to the A/R clerk and controller.

Inconvénients:

Nasty corporate culture. No accountability for system issues, error, or outages. Sneaky contracts that will hook you with discounts and raise fees exorbitantly after your are stuck with your data and huge conversion costs. Nightmarish implementation that Netsuite outsources to foreign “professional” services that know pretty much the same as you would do from the get go. They barely speak English—incorrect setup caused us much lost revenues and frustrated, burned-out employees. Never believe Netsuite reps who say implementation can be done in 3 months. Be prepared to spend a hundreds of hours to understand the software - it is not always intuitive. Plan comprehensive employee training. You will most likelly need a full time administrator to support users due to the high learning curve. As a retail and distribution company that grew out of Quick Books Desktop, Netsuite was apparently the the next solution. Although I still believe the software has much to offer, user interface is about 10 years behind time. My dream is that super user-friendly QuickBooks Online launches an Enterprise version one day.

Charles
VP of Finance (É.-U.)
Comptabilité, 201–500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Limited QuickBooks Journey to Robust NetSuite

5,0 il y a 10 mois

Avantages:

We have investments in various business arenas (Hospitality, Restaurant, Aviation, Real Estate, Ranches, Home office) and some are intercompany, others are not, but require combined statements. NetSuite allows us to set up the subsidiaries with the proper rollups and consolidation/eliminations, while providing the drilldown process to reconcile any differences, if needed. Moving to NetSuite enabled us to enhance the previous business processes and create process efficiencies/ financial transparencies.

Inconvénients:

Integration with the previous business processes was difficult, not due to NetSuite, but the lack of standardization/harmonization of data management, Chart of accounts. i have a short list of issues that have been brought to my attention from the users, but these result from the fact we look at 130 plus subsidiaries in one report and the first column with the GL account reference does not freeze, like in an Excel worksheet (solution = download data into a worksheet).

Réponse de l'équipe de Oracle

il y a 10 mois

Thanks for taking the time to leave a review, Charles! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Joy
Joy
Purchasing & Inventory (É.-U.)
Mode et vêtements, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Powerful program with quirks

4,0 il y a 4 ans

Commentaires: Before NetSuite, we were split between separate programs, NetSuite allowed us to do all business in one program - customer service, order processing, inventory, purchasing, shipping, accounting. It is able to integrate with many other programs, allowing for (mostly) seamless order sync'ing and live inventory levels. Essential with a company selling wholesale, retail and a direct to consumer website.

Avantages:

- great reporting and searching tools - combines all company needs - customer records, transactions, accounting, inventory - easy to integrate with most major programs - highly customize-able - easy to assign "roles" to employees to only access what they need in their positions - mostly easy to use and informative help section

Inconvénients:

- searching and reporting can be tricky with label names differing - expensive to start, maintain and update - quirks that shouldn't be an issue - like applying credit memos to sales orders

Maximilian
COO (É.-U.)
Production alimentaire, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

NetSuite as a Complete ERP

4,0 il y a 3 mois

Avantages:

Pros of NetSuite:FunctionalityCustomizabilityData ReportingCentralization

Inconvénients:

Cons of NetSuite:Detailed and Timely ImplementationUI is not extremely user friendly (training)Difficult to translate skill from other ERP systemsToo detailed in some areas

Réponse de l'équipe de Oracle

il y a 3 mois

Thanks for taking the time to leave a review, Maximillian! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Melanie
CFO (É.-U.)
Construction, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

NetSuite Review

5,0 il y a 3 ans

Commentaires: The overall experience has been positive. Support is very good.

Avantages:

Ability to write saved searches that use the data any way you wish. It was a lot of work, but I basically implemented the software myself with the NetSuite team. The key is to stay on schedule. The migration went smoothly from the old software.

Inconvénients:

Software is never 100% of need fulfillment. There are a few quirky issues. e.g. A/P voucher unable to post to employee receivable account.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

NetSuite - Great ERP for mid-size/private companies

4,0 il y a 5 ans

Commentaires: NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.

Avantages:

NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected. The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time. My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit. Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku. I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.

Inconvénients:

SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep. Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.