Avis clients sur C2 ATOM

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En savoir plus sur C2 ATOM

C2 ATOM est un puissant logiciel de gestion des services informatiques en ligne, totalement adaptable à vos besoins en matière d’amélioration de la performance opérationnelle.

En savoir plus sur C2 ATOM

12 avis affichés

Sandhya L.
Software Developer
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 14/01/2021

"Pros and Cons of C2 ATOM"

Commentaires: My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Avantages: This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Inconvénients: A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

  • Provenance de l'utilisateur 
  • Publié le 14/01/2021
Stephen C.
IT Systems Administrator
Pétrole et énergies, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 08/03/2017

"From the system admin perspective"

Commentaires: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Avantages: The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Inconvénients: It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

  • Provenance de l'utilisateur 
  • Publié le 08/03/2017
Jeremy P.
IT security advisor
Biens de consommation, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 08/03/2017

"Evolving Product"

Commentaires: C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

  • Provenance de l'utilisateur 
  • Publié le 08/03/2017
Jean B.
It Coodinator
Administration publique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 08/03/2017

"C2 at Town of Candiac"

Commentaires: Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Avantages: Web based.
Database is on our site
Easy to use for our peoples.

Inconvénients: Reporting tool is sometime hard to parameter

  • Provenance de l'utilisateur 
  • Publié le 08/03/2017
Thierry A.
IT Network & System Administrator
Produits pharmaceutiques, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 08/03/2017

"A World of Possibility"

Commentaires: We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Avantages: Fully customizable.
Very good development and support, the team is attentive to our needs.

  • Provenance de l'utilisateur 
  • Publié le 08/03/2017
Mirela C.
Junior Web Developer
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 12/03/2018

"Great experience."

Commentaires: Overall great

Avantages: The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Inconvénients: Specific Web browser compatibility matrix.
Customizabilty of certain items like the status bar or other little things like this.
Lack of customization in the various screens, complexity of the database to get our own reports.

  • Provenance de l'utilisateur 
  • Publié le 12/03/2018
Yan L.
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 08/03/2017

"Good ticketing system"

Commentaires: Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

  • Provenance de l'utilisateur 
  • Publié le 08/03/2017
Alexandre G.
Computer management technician
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 10/03/2017

"C2Atom Ticket management apps in progress. Do what it is supposed to."

Commentaires: C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Avantages: services catalog. Client portail. Web application.

Inconvénients: a little bit to much sticked to ITIL.

  • Provenance de l'utilisateur 
  • Publié le 10/03/2017
Rachelle T.
Help Desk Manager
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
    Sans note
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 17/09/2015

"Simply the BEST!"

Commentaires: This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

  • Provenance de l'utilisateur 
  • Publié le 17/09/2015
Caroline B.
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/03/2017

"A perfect toil"

Commentaires: Very easy to use and to configure.
C2 Atom people are through and professional. There's a solution for everything.
I would recommand!

  • Provenance de l'utilisateur 
  • Publié le 08/03/2017
Patricia L.
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 16/03/2017

"Atom is a great tool"

Commentaires: My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

  • Provenance de l'utilisateur 
  • Publié le 16/03/2017
Martin A.
System Analyst
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
    Sans note
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 01/10/2015

"Powerful tools that need a better intutive interface"

Commentaires: Pros:
- The Tools offer a lot of flexibility,
- The C2 team are always available
- The software always getting better and stable.
Cons:
- The screen must be more intuitive and less scrolling pages.

  • Provenance de l'utilisateur 
  • Publié le 01/10/2015