17 ans à aider les entreprises belges
à choisir le meilleur logiciel
En savoir plus sur Weave
Weave est une plateforme de communication qui aide les entreprises à échanger avec leurs clients.
Easy to use, saved us a ton of money on credit card processing. Makes my job easier even when closed.
The customer support is lacking and the fact when you have a problem and there is no manager to talk to is not helpful.
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Logiciel de gestion
Commentaires: Dans l'ensemble , Weave c'est un meilleur logiciel de planning, de gestion des mails pour aider les entreprises à mieux s'occuper des clients et présente également plusieurs fonctionnalités pour faciliter la tâche. Très facile , rapide et efficace
Avantages:
Ce logiciel est facile à utiliser et regroupe toutes les tâches en unique forme permettant aux entreprises de tout gérer les services pour l'amélioration des produits
Inconvénients:
Logiciel très intéressant apportant plus aux entreprises mais limité et pas disponible dans tout les pays
Merveilleux logiciel
Avantages:
De très bonnes fonctionnalités, Weave permet aux entreprises d’établir des relations conviviales avec les clients avec une gestion intuitive. C’est un produit que j’aime beaucoup surtout les appels téléphoniques des clients.
Inconvénients:
La prise de main est souvent difficile pour un débutant puisque l’application n’a pas de formation en ligne.
Essential for business
Avantages:
I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.
Inconvénients:
ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.
VOIP phone service for your veterinary or medical practice
Commentaires: Over all the phone system has so many more "Pros" than "Cons". I was there went we had the old phone system but when we switched over it feels and sounds better. The app that you download on your computer is also pretty nice and user friendly. Sending faxes takes some getting used to, but if you want to go paperless than this is the way to go.
Avantages:
Love the call recordings as there are many instances where a client claims they were told "???" and we were able to go into the call logs and see when they were called and what was said. Wonderful feature I don't know what we would do without. Also the hold music is a great feature that we love, as before we needed to buy a separate device and now we can just upload our own music for clients on hold or use what they have as default.
Inconvénients:
I don't like that it can be costly. I thought it was flat rate fee per month and if you have 10 phones or 14 phones it would be the same flat rate fee. But I have recently learned that if we added a new phone it is an additional $20 per month per phone that we want to add. Wish that wasn't the case. And would like it to be more backwards compatible with our Practice Management Software (PIMS) as our system will have a client with one phone number and when the client calls it doesn't always display their name. Even when I upload our client list directly, something seems to be over riding the system. example: our system will say "John Smith" but "JSmith" will appear on our caller ID.
When my phone number was transported over to Weave they did not have my number working for 2 days
Commentaires: [SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN
Avantages:
I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.
Inconvénients:
I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.
Excellent Medical Complete Phone System
Commentaires: We have used Weave for almost 4 years and migrated all of our offices over to the Weave platform. The migration process and setup is really simple. We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc...
Avantages:
Weave is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization.
Inconvénients:
Support is usually helpful but at times, there is a wait to get ahold of a technician
CAN'T LIVE WITHOUT WEAVE!!
Commentaires: The Weave program operates and functions like several employees might....sharp employees at that! We use the Weave payment features through Stripe as well. That program runs so smoothly.
Avantages:
I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day. The caller ID feature that pops up on our computer screen when a patient calls is so useful!!
Inconvénients:
I honestly haven't found a feature that we don't absolutely LOVE! The staff comments often on how did we ever live without Weave!!
Once excellent service suffering declines in reliability and support
Avantages:
The integration of a phone system and business text is great. The fact that it integrates with our practice management software and allows us to send reminders and mass texts to patients is fantastic.
Inconvénients:
The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. Currently there is an outage, which prompted me to write this review. It is becoming less reliable, and also it takes a long time to get through to support.
Very Satisfied
Commentaires: This has brought a better approach to managing high call volume with limited staff. A lot of customers like the easy responses to confirming appointments via text and the payment options.
Avantages:
The app is easy to use and simple to navigate through.
Inconvénients:
The desktop app can recommend an update several times a day and make you sign in again. Updates are a good thing, but once a day would be recommended vs 3 times a day.
Weave is the BEST
Commentaires: Easy to use and great support system Highly recommend
Avantages:
This is the best patient communication tool out there. Tried different companies and Weave is the BEST!!
Inconvénients:
I really don't have any complaints about Weave
One-Stop Info on your patient!
Commentaires: Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!
Avantages:
The app! Tells us so much! It's quick and easy to access.
Inconvénients:
Forms are troublesome. More write-backs would be nice.
Alternatives envisagées :
Great Product. Support Absolutely is the Worse.
Commentaires:
When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified.
Support is:
Very slow with acknowledging an issue.
Slow response to the issue at hand.
No sense of urgency, especially when phones are lifelines of the business.
Constantly explaining to each support rep of how our particular system is setup.
Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.
Avantages:
Hippa compliant, Chat features, simple interface, all-in-one product
Inconvénients:
Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.
Alternatives envisagées :
Great product, support is lacking
Commentaires: Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.
Avantages:
We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.
Inconvénients:
The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.
Alternatives envisagées :
Highly recommend Weave for Dental offices
Commentaires: We love Weave and are so happy to have this communications software.
Avantages:
Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.
Inconvénients:
The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.
Weave has been fantastic!
Commentaires: Great! The onboarding was very easy, the interface is very user-friendly and it updates within in a few minutes from our server.
Avantages:
It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!
Inconvénients:
It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.
Alternatives envisagées :
A Must-Have for Any Practice!
Commentaires: It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!
Avantages:
The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.
Inconvénients:
There is no version in Spanish (or other languages) - yet!
Alternatives envisagées :
Using Weave for Dental Practice
Commentaires: As a business that has used weave for over 5 yrs it has greatly improved our ability to be more efficient and communicate easier and faster with patients.
Avantages:
The features we love most about weave is the pop up screen with direct text communication with patients. This feature is great or communication, scheduling and reminders.
Inconvénients:
The fees are very high compared to other similar systems and we seem to have a lot of user glitches. Though I will say that customer service is alway very helpful.
Weave review for dental office
Commentaires: Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs
Avantages:
I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number
Inconvénients:
The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable
Weave has been beneficial in several ways to our office.
Commentaires: As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.
Avantages:
Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.
Inconvénients:
I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!
Leverage your staff's time and efficiency!
Commentaires: Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected. The support team, seems at times, to be really busy, but so are we and they are always pleasant, helpful and patient. We ask for a feature, and it is either already in development or it will the considered and addressed. This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while the Weave app has allowed our front office staff to offer better customer care, follow-up and recordkeeping. Weave has allowed our business to do more without hiring another customer service person while upgrading customer care. Weave's phone call recording feature has also helped us sort out contentious client misunderstandings without relying on memory and interpretation. We can also add the audio clips of calls to the client record to help us train on how to help them in upcoming calls.
Avantages:
Weave is very customizable and the support staff will work hard and long to make Weave into what your individual practice/business needs. Weave worked to add so many features and PMS integrations in the 18 months that we have used It. I can't wait to see what is on the horizon.
Inconvénients:
It takes time and patience for a system with as many moving parts and players to come fully on line and meet the individual and differing expectations of 5 veterinarians and 5 office professionals. (that's us not you though)
don't miss a call
Commentaires: We are capturing more customers that "call around" looking for a particular product with the ability to text pricing and pictures, specifications, etc. I like that keeps a log of text conversations for each customer. They have improved features so it is much easier to add a customer or details than when we started with the product. I like that we can follow up with a text when we reach a customers voice mail or mail box is full. We find that texting is a preference for many people now so Weave has been very instrumental in helping our business.
Avantages:
We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party
Inconvénients:
I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message.
Weave has daily technical issues that cost you money
Commentaires: Looking to leave them asap.
Avantages:
Everything they sold me on. How flawlessly it would all work. Not flawless and extremely time consuming finding out all the issues they have on a daily basis.
Inconvénients:
Since we onboarded with a Weave person who went on vacation during the onboarding process it has been a nightmare. The results are daily technical issues. Phones go out of service, they don't ring. Technical issues with the communication platform. So many issues that just pop up out of the blue and you are informed by a staff member and even patients. When patients are texting staff to communicate because the phones don't work during business hours it's OK with Weave. When they take weeks and in my case, months to correct an issue they are OK with that because it's not them having the issue.
Do not recommend this software unless they improve their overall service
Commentaires:
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare. They refused to give us our Account number fo several weeks until we have to get one of the owners of the company to speak with a manager. Our rep was nowhere to be found after we told him that we needed our Account number to go back to our previous provider. After that, he never answered our calls or emails. Total Fiasco this company.
Save yourself the headache and do not sign up with Weave, stay with your current provider even if its a bit pricier. I can promise you they provide a better service than Weave.
Avantages:
Nothing. There is not a single thing that I would recommend from this company. We saw them at a Fair and their demos are great, they promise everything and say yes to all your business needs...unfortunately when its time to implement all that you were told they could do you will be very disappointed.
Inconvénients:
- The software looks cool and promising at the moment of the pitch, however, the excitement only last what the demo lasts. 80% of the things promised to us were not possible because "they are still developing" they capabilities. - Customer Service does not suck, even worse, is simply Non-existent. Their website is so limited that for you to customize your phone service your business's needs you literally have to clear your schedule for a whole afternoon and stay on the phone for at least 40 min to get your call answered. Then to your disappointment when you ask for help with particular features their only answer is: we cannot do that yet but we are working on implementing that in the future. - Chat service does not work, ever !!!. Better for you to be patient and call customer service and waste a whole day trying to get in contact with them. Good luck.
Works great, until it doesnt.
Avantages:
Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.
Inconvénients:
Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further. Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.
Weave review
Commentaires: I think there are some really good aspects to Weave. But the wait times can be long. Every time we call we are told that can be added on the next update but never happens.
Avantages:
The communication level with our patients are critical: new patients, appointments and confirmations. The ability to contact our patient when it is convenient for them. Texting allows us to do that.
Inconvénients:
We are not getting Forms notifications. Can't see text message, or the text being sent says "unfortunately we've been unable to reach you" even on the first text. The constant updates and changes are too much. The last update - the format of the messages- ability to see hx of messages sent and notifications and not user friendly