Avis clients sur vcita

Déception... support inexistant.

Avantages:

La prise de rdv en ligne ainsi que le suivi automatique du client.

Inconvénients:

Le service support est quasi inexistant malgré le système de ticketing. Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.

All around perfect solution for all types of businesses.

Avantages:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Inconvénients:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Get it!

Commentaires: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Avantages:

It’s too much to like. I like Everything about the software.

Inconvénients:

There’s nothing I really don’t like about the software.

Avis vcita

Commentaires: it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans

Avantages:

I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features

Inconvénients:

What I didn't like about this software is that certain features require upgrades to premium plans

Sinking Ship

Commentaires: Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Avantages:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Inconvénients:

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

A Resourceful and Multipurpose Business Solution

Avantages:

I like the amazing marketing features such as email and SMS marketing It comes with great scheduling features Helps with field service management

Inconvénients:

With vcita, I have no complaints to list. It has worked seamlessly

Great Software with Awesome Support

Commentaires: Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

Avantages:

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Inconvénients:

There could be more features in the calendar section of the software

Vita has upped the professionalism of my website

Avantages:

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

Inconvénients:

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

vcita has kept us going

Commentaires: Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!

Avantages:

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

Inconvénients:

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay. Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Convenient Time Saver!

Commentaires: I will be sticking with them since it has been the most effective method of automating schedule.

Avantages:

I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients

Inconvénients:

The online calendar on the mobile device is not as easy to use compared to the desktop

Very Good for Customers Managements

Commentaires: Overall vcita is very good for CRM for businesses that have no need for integrations and too many customizations.

Avantages:

vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.

Inconvénients:

vcita is slightly expensive for one module, and we faced some obstacles in integration.

Ties all together

Commentaires: Overall the tool has been a great help for us to streamline our processes.

Avantages:

We like the way it ties our contact form, CRM and invoices together.

Inconvénients:

Invoices can only be paid by one person. They can't forward to someone for payment.

ZSC

Commentaires: Huge asset to business, but could use improvement being mobile friendly

Avantages:

Keeps everything organized easily and less work.

Inconvénients:

The non mobile friendly use on websites and app.

vcita review for Knights Chamber

Commentaires: Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.

Avantages:

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Inconvénients:

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Best Thing For Small Businesses

Commentaires: Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of her work if I just set everything up properly. Clients like it, and it keeps me from having to dig through inbox emails for communications. Everything is in one easy place.

Avantages:

It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.

Inconvénients:

The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.

A all in one service for SME

Commentaires: You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Avantages:

* Fast * No coding * Cover all aspetcs of customer relationship * Easy to customize (webdesign)

Inconvénients:

* No sorry ! * No worries or things to improve at the moment

Expensive

Commentaires: I like it very well

Avantages:

It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package

Inconvénients:

Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.

Wonderful way to engage visitors to your website. I highly recommend for new practitioners

Commentaires: Love having my clients book online and syncs with Google calendar.

Avantages:

1. Love the POP up on the website - engages visitors and my business grew because of it 2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments 3. People can schedule with other team members 4. Syncs with Google Calendar 5. Works well on mobile

Inconvénients:

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule. 2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot 3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Software is easy to use! Online portal for clients is visually appealing

Avantages:

RemindersText communication with clienta

Inconvénients:

I wish the payment system allowed for tips

I am not tech savvy but I can use this software and the customer service is excellent.

Commentaires: A complete online scheduling, email, CRM, event booking, stat tracking system. It's perfect for me.

Avantages:

It's easy to learn and use for both myself and my clients. I can customize the communications and the reminders are great. I also like that I can book events through the software so I don't have to use Eventbrite or any other outside program. I get paid in two days rather than wait for Eventbrite to hold my money until the event is over. I love that I can choose whether or not I require payment for my different services. There's also an email component built in so I can communicate with my clients directly. It's very complete for what I want and need.

Inconvénients:

I can't make admin changes from the phone app. I have to go into the desk/laptop version. It's not a big deal but sometimes I want to make changes to my settings when I think about them and have to wait until I can get to the full version .

What can I say?

Avantages:

EAsy to make appointments and find clients. Easily share with our instructors

Inconvénients:

Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.

It couldn't be easier

Commentaires: Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years.

Avantages:

This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!

Inconvénients:

I don't like that you have to pay extra for text reminders

Tax & Accounting Professional

Commentaires: My overall experience has been positive and I look forward to growing with your company. Thanks for the feature this tax season!

Avantages:

I love using the software since it's an all in 1 tool.

Inconvénients:

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.

User-friendly and Convenient!

Commentaires: vCita lets me stay in contact with leads and older clients all in one place! I love the user-friendly interface that is also usable in the palm of my hand!

Avantages:

I love that there is a vCita app where I can view my calendar whenever and wherever I am! The software recognizes past clients and lists new leads in a clean and organized fashion. The customer service team takes into account user "complaints" and suggestions and makes changes to keep making this software better over time. I like how easily it integrates with my website and how it creates links for me to share specific pages: either the scheduler or the contact form. If I didn't have articles to share, this could easily be my only website as a service provider.

Inconvénients:

I cannot think of anything I do not like because it meets all of my needs.

Guiding our business

Avantages:

We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@

Inconvénients:

I appreciate the dedication to growth and input that vcita invites from its customers.