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Gérez et développez votre entreprise avec une seule application qui se charge de tout. Dites adieu aux appels téléphoniques interminables et aux tâches administratives pour vous tourner vers la fidélisation des clients.

En savoir plus sur vcita

Avantages:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Inconvénients:

And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.

vcita - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,2
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,2/10

vcita a reçu une note globale de 4,5 étoiles sur 5 d'après 245 avis d'utilisateurs publiés sur Capterra.

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Stéphanie
Co-Dirigeante (France)
Édition, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Déception... support inexistant.

3,0 il y a 3 ans

Avantages:

La prise de rdv en ligne ainsi que le suivi automatique du client.

Inconvénients:

Le service support est quasi inexistant malgré le système de ticketing. Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.

John
John
É.-U.
Utilisateur LinkedIn vérifié
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : GetApp

No-brainer for appointment based business

5,0 il y a 6 ans

Commentaires: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Avantages:

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Inconvénients:

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Joshua
Joshua
Digital Product & Marketing Expert (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Alternatives envisagées :

All around perfect solution for all types of businesses.

5,0 il y a 2 mois Nouveau

Avantages:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Inconvénients:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Réponse de l'équipe de vcita

il y a 4 semaines

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Amy
Owner (É.-U.)
Événementiel, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Alternatives envisagées :

Setting Up for Your Business - Not easy at all!

3,0 il y a 2 mois Nouveau

Commentaires: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

Avantages:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Inconvénients:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

Réponse de l'équipe de vcita

le mois dernier

Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!

Vivian
Owner (É.-U.)
Comptabilité, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Get it!

5,0 il y a 2 mois Nouveau

Commentaires: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Avantages:

It’s too much to like. I like Everything about the software.

Inconvénients:

There’s nothing I really don’t like about the software.

Michelle
Owner/Head Dog Trainer & Behavior Consultant (Canada)
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Review

4,0 il y a 2 mois Nouveau

Commentaires: I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.

Avantages:

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Inconvénients:

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Wendy
Acupuncturist (É.-U.)
Médecine douce, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great Robust Scheduling & Invoicing System

5,0 il y a 2 mois Nouveau

Avantages:

I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.

Inconvénients:

In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.

Shelly
CEO (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

December 2022

3,0 il y a 2 mois Nouveau

Commentaires: At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.

Avantages:

I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.

Inconvénients:

The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.

Réponse de l'équipe de vcita

le mois dernier

Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!

Bensaad
Bensaad
Independent affiliate (France)
Utilisateur LinkedIn vérifié
Internet, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Streamlining Business Operations with VCITA: A Comprehensive Review

5,0 il y a 3 semaines Nouveau

Avantages:

I recently started using VCITA for my business, but unfortunately, I have not had the best experience with the platform. What I like least about VCITA is the lack of customization options. I found it difficult to tailor the scheduling system to my specific needs and the layout was not as flexible as I would have liked. Additionally, I was disappointed with the limited integrations available. I rely heavily on other tools and software for my business and found it inconvenient to have to log in and out of multiple platforms. Overall, while VCITA may work well for some businesses, it did not meet my needs as well as I had hoped

Inconvénients:

I have been using VCITA for my business, but unfortunately, I have not had the best experience with the platform. The lack of customization options and limited integrations available were the main issues for me. Overall, it did not meet my needs as well as I had hoped.

Michael
Michael
Head Geek (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Great Value and Features for the money.

5,0 il y a 2 mois Nouveau

Commentaires: Fantastic. Very Happy, would recommend to anyone without hesitation.

Avantages:

Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!

Inconvénients:

Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.

Ismaël
Ismaël
Free-lance (Guinée)
Utilisateur LinkedIn vérifié
Design, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Follow your sales professionally

5,0 il y a 2 mois Nouveau

Commentaires: Very good work tool for a business man

Avantages:

I really liked the marketing side of the software

Inconvénients:

No problems encountered with the software so far

Asha
Physician//Owner (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Great for scheduling, other features not so much

4,0 il y a 3 ans

Commentaires: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Avantages:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Inconvénients:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Ernest
Chief Executive Officer (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Vcita Review Transcend Company

4,0 il y a 2 ans

Commentaires: Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

Avantages:

Simple to use, simple for a team to grasp and implement and generally speaking relikable

Inconvénients:

The abilities to customize the software

Evelyn
Freelance Photographer and Jewelry Maker (É.-U.)
Art/artisanat, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Vita has upped the professionalism of my website

5,0 il y a 2 ans

Avantages:

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

Inconvénients:

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

Xavier
CEO (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

ZSC

4,0 il y a 2 ans

Commentaires: Huge asset to business, but could use improvement being mobile friendly

Avantages:

Keeps everything organized easily and less work.

Inconvénients:

The non mobile friendly use on websites and app.

Brice
Partner (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

The perfect solution for Service Professionals and small businesses

5,0 il y a 2 ans

Commentaires: Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.

Avantages:

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Inconvénients:

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Dario
Funding Specialist (Monténégro)
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Unique Appointment Management Solution

5,0 il y a 4 ans

Commentaires: For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.

Avantages:

This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.

Inconvénients:

I didn't like the interface design of some web portal features.

Dennison
Owner (É.-U.)
Photographie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

Sinking Ship

2,0 il y a 3 ans

Commentaires: Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Avantages:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Inconvénients:

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Matthew
Owner (É.-U.)
Psychologie
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Money Making Machine!

4,0 il y a 5 ans

Commentaires: Better return on my Adwords marketing budget. It also saves me hours of a week playing telephone tag to schedule clients. I work and vCita schedules so I do not have to get involved. Everything else is just gravey!

Avantages:

The floating Word Press Plugin makes it so easy for clients to reach out to me. I do not have to worry about a call to action on every page. vCita is there, no matter where they click! Adwords is EXPENSIVE vCita ensures I get the return on investment converting the clicks into paying clients in my office.

Inconvénients:

The app notifications on my phone are not consistent. They work and they do not. I have to make sure I check my inbox frequently to stay on top of contact requests and appointment changes. It works very well for a single location, with multiple people, I opened a 2nd office and clients have trouble picking the right location.

Bradford
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : GetApp

Makes my small business look and feel bigger than it is to my clients and potential clients

5,0 il y a 4 ans

Commentaires: I really like the calendar management which allows me to send appointment invitations that once accepted automatically puts it in my calendar.
I also like the client portal which is separate from my regular email and I get a text notification if someone communicates through the portal. It also sends text reminders automatically.
Like I mentioned earlier, if there was a pipeline management feature it would be unbeatable. I am currently looking for pipeline management that will intergrate throughZapier.

Avantages:

I really like the calendar management features

Inconvénients:

Wish it had pipe line management feature

Gabriella
Educational Consultant (Canada)
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

User-friendly and Convenient!

5,0 il y a 3 ans

Commentaires: vCita lets me stay in contact with leads and older clients all in one place! I love the user-friendly interface that is also usable in the palm of my hand!

Avantages:

I love that there is a vCita app where I can view my calendar whenever and wherever I am! The software recognizes past clients and lists new leads in a clean and organized fashion. The customer service team takes into account user "complaints" and suggestions and makes changes to keep making this software better over time. I like how easily it integrates with my website and how it creates links for me to share specific pages: either the scheduler or the contact form. If I didn't have articles to share, this could easily be my only website as a service provider.

Inconvénients:

I cannot think of anything I do not like because it meets all of my needs.

Adriana
Adriana
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Alternatives envisagées :

A great option when have a huge team

5,0 il y a 3 mois

Avantages:

In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market

Inconvénients:

is so much expensive, unfortunately i can't afford that any longer.

Klaas
Managing Director (Afrique du Sud)
Design, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Could be better

4,0 il y a 2 ans

Avantages:

A good appointment booking system, SMS reminders and email reminders. easy contact manager

Inconvénients:

Whitelabel is expensive Limited gateway integration Not willing to improve their product not helpful team

Richard
President (É.-U.)
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Essential Consulting and Executive Coaching Resource

5,0 il y a 2 mois Nouveau

Commentaires: vcita has contributed to The Aware Leader LLC's success. Makes my life easier!

Avantages:

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

Inconvénients:

I would like to build in automatic 15-minute breaks between calls

Sarah
Owner (É.-U.)
Psychologie, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Excellent product

5,0 il y a 3 ans

Commentaires: reducing no-shows, allowing clients to access the calendar on-line

Avantages:

I can't believe how many features are included. It is easy to use. The online booking feature brought in a new client on the day I set it up.

Inconvénients:

I didn't realize that the SMS appointment reminder messages were not included in the basic plan.