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En savoir plus sur dualmon

Une solution web sécurisée pour l'assistance à distance à la demande et l'accès à distance. Connexion de n'importe où, nombre illimité d'utilisateurs et de déploiements.

En savoir plus sur dualmon

Avantages:

The product is easy to use, and integration is fast.

Inconvénients:

There is a lot of lag in the connections. It is not in Spanish language.

dualmon - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,9

Probabilité de recommander le produit

9,4/ 10

dualmon a reçu une note globale de 4,8 étoiles sur 5 d'après 257 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (257)

David
David
Coach (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 501–1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Dualmon makes it all so simple

5,0 il y a 6 ans

Avantages:

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Inconvénients:

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

William
President (É.-U.)
Équipement et fournitures de bureau, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Saves me so many headaches

5,0 il y a 7 mois

Commentaires: We haven't had to use support even after a year which says something for the software. The 2FA security makes me feel better about the sign in process.

Avantages:

I am able to sign on to every computer at two different locations to troubleshoot and help my employees with everything from parts ordering to warranty applications. Our Point of Sale uses a VPN that won't let us sign in remotely so I also use Dualmon to sign onto a computer on site to bypass this problem. The phone app is surprisingly good although that is always for emergencies as it is harder to navigate which is only due to the phone size and not the application.

Inconvénients:

In some ways I wish that you could remember a computer and bypass the 2FA authenticator as it is a little tedious but the extra security is worth it.

Christie
President (É.-U.)
Comptabilité, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Dualmon vs LogMeIn

3,0 il y a 5 ans

Avantages:

The cost of the software is hard to beat.

Inconvénients:

The ability to use dual monitors on separate screens makes this a deal killer for us to use as an every day option. It also runs considerably slower than its more expensive competitors

Chris
Ops (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Exactly what I needed

5,0 il y a 2 mois Nouveau

Commentaires: Let’s me be in all my stores from anywhere in the world.

Avantages:

This software gives me exactly what I need which is access to my entire office from anywhere, all in one place. Also allows me to permit others access and I can control what access they have. Works great even for set ups with dual monitors.

Inconvénients:

I really don’t have one. I can’t say there’s something daily that bothers me. Or ever really. It’s very well done. Probably the character limit on this question on this review is the only thing that has annoyed me so far.

Eric
VP (É.-U.)
Matières plastiques, 201–500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Very pleased with Dualmon

5,0 l’année dernière

Commentaires: We use Dualmon to support pc's in multiple locations at our company. It makes for fast, easy connections. It allows us to troubleshoot issues as well as run remote processes with ease as if we were there. It's also great for remotely helping senior relatives with their pc problems without flying across the country just to get them back on FB! :o)

Avantages:

We support around 50 computers and Dualmon does what it's supposed to do. It connects quickly, allows transfers of files easily and is relatively simple to install. Their pricing is fair and they don't jack the rates every year. I also like that they inform you of an upcoming renewal. Some companies just slam your credit card and don't let you know its time. Customer service is responsive.

Inconvénients:

After having used similar software in the past, I honestly can't think of anything I don't like about Dualmon.

Christopher
Pre-Sales Engineer (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great Remote Assistance and Management Tool

5,0 l’année dernière

Commentaires: We switched to DualMon after TeamViewer raised their prices to absurd heights and have never looked back. DualMon does everything we need and more without breaking the bank

Avantages:

We mainly use the remote assistance side of DualMon and it is great. It installs and makes connections quickly, works through most firewalls, and auto-reconnects after reboots. The assistance client will stay on the remote PC until the session is stopped by either side. This is great for longer-term projects.

Inconvénients:

The only negative thing I have to say is some customers are unsure of DualMon because they haven't heard of it, but that is quickly overcome.

Kit
Owner (É.-U.)
Internet, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

I enjoy the simplicity

5,0 il y a 7 mois

Avantages:

Being a small company bang for the buck is important, dualmon provides that. Although my primary business is Internet related most of my clients are small business' too. They too are looking for the best bang for the buck, so I leverage this service in providing IT support as well as online website support. I have been a customer for several years and highly recommend this service.

Inconvénients:

I really do not have any complaints. Great support, price and service. Its simple

Penni
Owner (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Dualmon Best Software for Remote Assistance

5,0 l’année dernière

Commentaires: Excellent. The few times I have had an issue, customer service has resolved it within a few hours.

Avantages:

It is very easy to setup and use. You have the choice of a permanent connection or as needed. Very flexible.

Inconvénients:

Hate the screen after you connected asking if the user wants to let you see their screen. Duh, spent all this time setting up to be asked a silly queston.

Rafael
Director (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Customer support by remote access

5,0 l’année dernière

Commentaires: We repair and upgrade computers, and use Dualmon to configure customer machines remotely. Doing this saves engineer service time and resources for home visits.

Avantages:

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

Inconvénients:

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

Joshua
IT Support Analyst (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Our go-to tool for supporting unfamiliar devices.

5,0 il y a 10 mois

Commentaires: Dualmon has been incredibly reliable once setup and is usually very painless to get a remote session started.

Avantages:

It has a full suite of features on both Windows & MacOS end-user devices with minimal latency.

Inconvénients:

When setting up a remote session to a user's MacBook, they have to manually set the permissions for us to view their screen, and to interact with it, within their MacBook settings.

Gary
retired (É.-U.)
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

My Review of Dualmon

5,0 l’année dernière

Commentaires: It saves me a lot of time and gas as I can work on my friend's computer without driving 40 miles to fix their problem.

Avantages:

I really like the ease of use. When I need to help someone that I have never helped before it is easy to talk them through getting the assist up and running.

Inconvénients:

I wish the transfer speed could be faster. I transfer files from my computer to the church computer all the time.

russell
consultant (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great remote in and screen sharing tool

5,0 il y a 5 mois

Commentaires: Have used this to provide end-user support through screen share, for end-users working from home to connect to their PC, for remote server management, for training. It's easy and great.

Avantages:

Has both remote connections and quick screen sharing.

Inconvénients:

File transfer works well but is a little cumbersome.

Eric
Operations Manager (É.-U.)
Médias de diffusion, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

ALWAYS WORKS...makes it easy to get the job done!

5,0 il y a 6 mois

Commentaires: Love it...glad to have it in our toolbox!

Avantages:

Quickness of connection, portal layout, simplicity of file transfer.

Inconvénients:

can't really pick apart any issue...it works!

Joshua
CIO (É.-U.)
Produits alimentaires, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Exceptional Value and User-Friendly Experience with DualMon

5,0 l’année dernière

Commentaires: ve been using DualMon's RDP service for some time now, and I can't recommend it highly enough. The interface is straightforward, making it easy even for those without a tech background to get started. Compatibility is a non-issue; it works seamlessly across multiple platforms, be it Windows or Mac. One feature that stands out is the robust security options available, including two-factor authentication and end-to-end encryption. In a time where cyber threats are ever-present, this added layer of security is invaluable. The session recording feature has been a game-changer in ensuring that all remote activities are transparent and accountable. While there are other RDP solutions out there, none offer the same combination of ease-of-use, security, and valuable features at such a competitive price point.

Avantages:

User-friendly interface Multi-platform support (Windows, Mac, etc.) Various security options (two-factor authentication, encryption) Session recording feature in some plan

Inconvénients:

Limited features in the free version May have latency issues depending on network conditions

Nick
Director (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Very Good

5,0 il y a 11 mois

Avantages:

Very Good software as a whole. easy to use and can personalise to match your company.

Inconvénients:

Nothing that i do not like about dualmon.

Delon
Personal User (É.-U.)
Matériel informatique, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great value for money....

5,0 il y a 6 mois

Commentaires: I think this software is great. I use it all the time to provide tech support for my family and friends and this makes it so much easier.

Avantages:

1) This software is cloud based. 2) The speed that this operates at is great.

Inconvénients:

I wish that there was away to do a file transfer without first establishing a remote video session.

Karyn
Office Manager (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Remote work

5,0 il y a 8 mois

Avantages:

Was able to work remotely from another state as well as can work from home whenever needed.

Inconvénients:

Would like a better price option for using less computers.

Jonathan
Sr Systems Administrator (É.-U.)
Logistique et chaîne d'approvisionnement, 201–500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Functional and Cost Effective

5,0 il y a 7 mois

Commentaires: Overall, it's got your basic support/remote access tools built in, and at its price there are no real competitors.

Avantages:

Being able to setup users quickly and securely with multi-factor authentication (beyond a OTP for portal login) per device is very helpful.

Inconvénients:

Not quite as full featured as other (more expensive) options.

Scott
President (É.-U.)
Services financiers, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Excellent Product

5,0 l’année dernière

Commentaires: Working remotely has never been easier.

Avantages:

Easy to use and very reliable. Base price covers up to 10 users and is low cost for that many users

Inconvénients:

I would like to print on a local printer while using Dualmon.

Jim
CTO (Suisse)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Great Value

5,0 il y a 2 ans

Avantages:

Cheaper than competitors, while offering a seamless way to connect to our clients

Inconvénients:

License would not auto-renew at the end of the year, causing a short amount of downtime

Marek
CEO (Pologne)
Services financiers, 11–50 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

dualmon Review

5,0 il y a 2 ans

Commentaires: The software provided a seamless and efficient solution for managing multiple monitors, enhancing productivity and workflow. Its intuitive interface and comprehensive set of tools allowed for effortless customization and control of display settings. However, the limited compatibility with certain monitor models posed occasional challenges. Despite this, dualmon proved to be a reliable and valuable tool for optimizing multi-monitor setups.

Avantages:

One of the things I liked most about dualmon was its seamless multi-monitor management. The software provided intuitive tools and features to effortlessly control and customize multiple monitors from a single interface. Whether it was extending the desktop across screens, adjusting resolutions, or managing display settings, dualmon made it convenient and efficient to work with multiple monitors. The ability to create different profiles for various monitor setups was also a useful feature, allowing for quick switching between configurations.

Inconvénients:

One thing I liked least was the limited compatibility with certain monitor models. Although the software supported a wide range of monitors, there were instances where it didn't work optimally or lacked full compatibility with certain display devices. This limitation sometimes required additional troubleshooting or adjustments to ensure proper functionality across all connected monitors.

Jeff
owner (Panama)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great software

5,0 il y a 2 ans

Commentaires: It has saved us a lot of money and made our clients very happy. Now when a remote client(more than 20 miles away) calls with an easy fix, it is done quickly (usually within 20 minutes) instead of putting them on schedule and driving there.

Avantages:

All features are great. Techs are quick to respond. We have both the remote access and remote assistance . Both are huge timesavers to keep from having to drive to a job.

Inconvénients:

no linux client. The double screen for 2 pc's is so small.

Denis
Owner (Portugal)
Sécurité et enquêtes, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Love the product

5,0 il y a 2 ans

Commentaires: I have been using it for 5 plus years and would be at a loss if I didn't have this software

Avantages:

The software is easy to use and I am able to use it anywhere It has been a lifesaver

Inconvénients:

there is nothing I dislike about this product

Norman
president (Groenland)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

dualmon review

5,0 il y a 2 ans

Avantages:

remote printer, ease of transfer files. assign user roles

Inconvénients:

I am pleased with it. it might be better it I could see the two screens from the remote computer on my two screens

Ashlyn
Office Manager (Allemagne)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Great Product

5,0 il y a 2 ans

Avantages:

The product make it easy to remote into our satellite office. Gives us the same capabilities as would would normally have

Inconvénients:

I really don't have anything that we don't like about it. integration is simple. and works well