Avis clients sur Shopventory

"Excellent customer service, product good so far."

Commentaires: I'm new so the functioning is hard for me to rate but so far so good.

Avantages: Honestly, It's the best I have experienced with any company ever (including Clover which is pretty good) I've worked with [SENSITIVE CONTENT HIDDEN]. They have all been polite, helpful, and very polite (they don't make ya feel dumb for asking) as well as super quick to respond. I have honestly not needed a call because the chat actually is clearer, quicker, and more efficient. I bet their call help is just as good. Other tech companies could take a lesson from their chat support team.

Inconvénients: It is a little hard to learn but I am new. I think It's just going to take some time like any other software.

"The Multi-Tool of Inventory Management!!!"

Commentaires: Super solid experience, while there has been some learning and need to reach out to support from time to time the user experience, the functionality, accuracy and ability to track modify and cycle count inventory is top tier. I've used Square Retail, QuickBooks POS, LightSpeed and a few other smaller programs that boast inventory management. They all pale in comparison... and if you want Brick and Mortar (I'm using Square and WooCommerce) Shopventory can manage it all whether I want stand alone inventory or pooled inventory it has me covered! Love it!

Avantages: Shopventory first and foremost is unbelievably user friendly. From day one it is easy to setup, maintain and even if you are unsure of anything on the platform, knowledgeable support and guidance are a click away... yes even during a pandemic!

Inconvénients: The only thing I can think of is the addition of managing serial numbers, but that really speaks to maybe 2-3 products for me so while nice to have. I wouldnt sacrifice the ease of use or multi platform functionality of Shopventory for being able to use SN# with a far more confusing and less robust competitor.

"Into the light"

Commentaires: Feels like it has been hard work to get to basic implementation

Avantages: The software is super quick compared to usual methods on spreadsheets etc and seems very accurate. The ordering system is lightening fast, a few clicks and you have a PDF to send to suppliers

Inconvénients: Difficult to set up, lacking some functionality and sometimes seems longwinded.
Would be better if you could click to open email addressed to supplier instead of going to outlook, finding suppliers email and attaching order.

"Robust with Incredible Customer Support"

Commentaires: Shopventy has enabled us to do business in a way that I could have only dreamed of. Since the launch of shopventory we have experienced some our largest internal developments and growth. It has helped us grow and further develop new uses for Shopventory. Key features that have been the most impactful: Shopventroy enables us to add, remove stock adjust via desktop or mobile application with low latency. Shopventroy enables us to add, edit, or remove a product and reflects that change on our e-commerce POS or our brick and mortar POS without needing to make further changes on other applications. Everything happens in Shopventory. Shopventory allows for multiple users, or in our use case, an entire department to update stock during our manufacturing process on a mounted tablet. Shopventory's detailed reporting and low stock alerts has enabled us to make smarter manufacturing decisions.

Avantages: Integrates seamlessly into existing business software and POS's such as Clover & Shopify. Ability to sync stock and update product info across multiple platforms with a reasonably low latency.

Inconvénients: There are some software quirks and nuances that are odd, but they are easy to become familiar with and the development team pushes out regular software updates (daily to weekly).

"A very robust and powerful inventory software"

Commentaires: Accurate inventory. Accurate data. Excellent customer service.

Avantages: It has good reporting. We had a little learning curve because we've been with them so long they have implemented so many additional functionalities! Once you get past the learning curve it is smooth sailing. And their support is the best I've seen in the industry. I always there for you to walk you through the issue. And their tutorials are easy to follow.

Inconvénients: It's really nothing but it does so much there is a learning curve to learn and know everything it can do for you. Once you learn all it can do you have a lot of data to analyze. It's an awesome system.

"Godsend!"

Commentaires: When we signed up for the Clover POS it was under the guise of being an all-in-one for our business. That has proven to NOT be the case. Shopventory has seamlessly filled in the gaps Clover has. The bundling of products and superb inventory management/tracking. If you're finding that you aren't getting enough data, can't do what you need to do to track your stock, or other basic business functions, chances are Shopventory can help. We're halfway through the trial period and there are no questions that have been left unanswered, no system issues they haven't been able to help with, their customer service is ABOVE AND BEYOND anything I could have imagined. I wish I could give more than 5 stars, they deserve the sky. We will 100% be purchasing a subscription and will not consider it to be wasted money at all. They truly are the best companion for this Clover setup. Many mahalos!

Avantages: The ease of use, customer service support and response rate and quality.

Inconvénients: If there were an option to calculate the freight and taxes into our purchase order item costs it would be perfect. But that's a minute issue we are already familiar with dealing with.

"The product is great, the support is A+!!"

Commentaires: Hands-down I have to give all of the credit to signing up with Shopventory to rep who is part of the support staff. She is impressively patient, spent hours working with me as we transitioned to Shopventory and is always extremely helpful whether I need phone or chat support.

Avantages: It's been extremely helpful to have software that manages our inventory with important reporting AND integrates our Square Point of Sale system with our E-commerce​ store, Woocommerce.

Inconvénients: There are some limitations in reporting and filtering, but I know Shopventory is constantly updating and improving.

"Great for Small Businesses with Multiple Locations"

Avantages: Provides all the inventory management features you wished that Square provided (like a followable paper trail). Makes putting together transfers and orders a breeze. Great, quick customer service team when you have an issue. Constantly improving the system as well as adding features. Great way to tie together your WooCommerce / WordPress store with a physical location. Have been working on mobile apps like an inventory scanner app for smartphones.

Inconvénients: The pricing tiers are the main issue. Once you go above 3 integrations (locations, so for example, 2 stores and a website) you have to go to their 10 location tier, which is over double the price. You can't add a pop-up or anything like that. User access controls have been improved greatly, but are still less customizable than I would wish. Because the development team is small, they sometimes introduce bugs into the system that will mess up your inventory, but the customer service team is great and will fix it for you pronto.

"Recommend"

Commentaires: I've had a great experience with Shopventory thus far.

Avantages: Easy to problem solve and navigate. Works with the credit card processing I was currently using (PayPal Here). Great customer service. They give you exactly what you need without trying to upsell you on every little thing.

Inconvénients: It doesn't work as smoothly with PayPal Here as I would have hoped and those are the troubles I've encountered, however, I don't fault the software for that.

"The Best Customer Experience!"

Commentaires: [SENSITIVE CONTENT HIDDEN] has been a blast to work with as well as the Team that jumped in from time to time. Thank you for all of your support! ♥

Avantages: I like how easy it is to maneuver through options. The ability to change or update product on the fly by single items or in bulk. If you have a question, the ability to chat with someone is FAST and informative, with videos and snapshots to help understand complex issues or tasks.

Inconvénients: I would say that the one thing that I would mention, is that before anyone updates, imports or exports their inventory, they should make sure that everything is updated first in the user system through Variants. Also that Shopventory is the main hub and the subsidiaries are your In-Store kiosk and Shopify. [SENSITIVE CONTENT HIDDEN] at Shopventory made sure to educate me on this, considering I was taking over a project already started. Shopventory has no cons, just would suggest a heads up at the beginning like [SENSITIVE CONTENT HIDDEN] did for me.

"Shopventory & Clover - A great combination!"

Commentaires: Shopventory has allowed us to stock more of what sells well, less of what doesn't, and not reorder dead product. Overall we have increased sales and decreased inventory. With several time consuming tasks now automated we are spending less on payroll maintaining the inventory.

Avantages: Shopventory was good when it came out, and keeps getting better. They are always adding new features and reports without having to upgrade. In the beginning I was concerned that an "App" would not be able to handle our inventory in real time. After several years I can say that it easily handles thousands of titles of sheet music, and emails me daily titles needing to be reordered. We have since moved all the inventory from QuickBooks to Shopventory. Noteworthy today - they have GREAT customer service!

Inconvénients: There really are no Cons! It works, and it's uptime is very close to 100%.

"A great all-in-one software for multi-location management"

Commentaires: I've been using Shopventory for over 3 years now and it has been great. It was a brand new app when we started using them and they have just been adding new functions and making everything work! The multi location reporting and inventory management is super easy to use and it just works every time. Their customer support is always a great help. They are hard at work improving this day by day and I can't wait for what news in store! Great for multi-store operations and an all-in-one program for most if not all needs!

Avantages: The best thing about Shopventory is that I can manage all my locations from one single page. I have a primary warehouse that receives all goods and then distributes to our retail locations. With a couple clicks I can adjust inventory counts of ALL locations. It's just really easy to do and I don't have to go into each stores inventory software and manually adjust each thing. Literally saves me hours of work every day. I can create purchase orders directly from Shopventory and it'll email my vendors my order automatically. It has many more nice features that really help!

Inconvénients: Not really a Con for the software, sometimes it glitches and lags due to being cloud based when it is under heavy load but those issues have been less and less every update. It is a board software that is doing many things so it is expected occasionally. A quick logout and login fixes the issue if there was one. No other issues in my experience.

"Pretty Good Product with Great Customer Service"

Avantages: I needed something to help me track my inventory better that also integrated with my Square POS and Shopventory did the trick. It was kind of difficult to set up but the customer support was amazing and they helped me every step of the way. I probably took at least 2+ hours of their time just to help me set up a free trial account. The main reason I signed up for it was to get functionality that wasn't present in square such as setting COGS. Overall I am happy but hope to see some feature improvements in the future.

Inconvénients: A few drawbacks which make Shopventory difficult to use: No mobile app. This is a pretty painful pill to swallow to be honest. As a small business owner, often times I can only go shopping for ingredients when I have some spare time. Having the ability to check stock levels in real on my phone while i'm shopping would be a huge win. Currently, I try to login to their website on my phone but it isn't even mobile friendly which can be quite frustrating at times. After speaking with support it's also clear this isn't even on the horizon. Upsell quickbooks integration: Not a huge fan of paid SaaS products that lock out features for an additional fee. Quickbooks integration will cost you an extra, which DOUBLES the price of the product. If it's already been developed, why not just include it into the subscription? There's nothing I hate more than feeling like I'm being nickel and dimed. Overall I will continue to use this product as I have already set it up, but it's likely I will look for something in the future that has a mobile app as that functionality is just too important for me at the moment.

"Shopventory is a great software"

Avantages: Shopventory is defenily great at linking a great inventory with square or syncing between to platforms such as square and shopify or woocommerce or even clover. There definitely is a need for something like shopventory.

Inconvénients: There are a few things I wish they had on the software but with the team working hard I feel like they will add more stuff. I would like to see a option where if you get the same product from multiple vendors that it tell you to get a product that is below par from the cheapest vendor first. This would save lots of time trying to figure out the cheapest place to find that product again. I feel like that is where computers are supposed to step in and save time which is money. It should also alert you if most of your vendors went down in price so you know that your company should probably lower price as well. Shopventory does have an where it will automatically guess when you will run out of a product which is really cool but is a little pricey. I imagine if the software works really well it would be worth it based on the size of your company.

"Top of the line company"

Commentaires: In a retail situation, the inventory is what the business revolves around. This program is the best and easiest to use. I have tried a few. Their Support Team is the best. They go out of their way to help you solve a problem is it can be solved. However, users do make not smart moves sometimes. Some of these cannot be recovered from. I had a problem with SKU's last week, their tech support went in and helped me reset all my SKU's to something that was valid. No one stops until a problem is solved.

Avantages: The software is easy to use. A lot of features are being upgraded on a regular basis. Seems there is a way to do whatever you want to accomplish. If it is a feature that would benefit a many of their clients, they upgrade as soon as they can.

Inconvénients: Not much really. Every so often, I find something I would like that it doesn't have. However with the help of their Top Notch Support Team, we can usually find a way around to get what I need. You are also dealing with someone in the United States. No language barrier.

"Review - Shopventory"

Commentaires: Terrific.

Avantages: Once I worked out the variant stuff (thanks for all your help [SENSITIVE CONTENT HIDDEN]!!!) it was fantastic for creating items with multiple ingredients. I found it more accurate than any stock system I had used before, and it's integration with Square fast and seamless. The customer service is INSANELY good! Thanks for all your help guys. Once the global madness is over, we'll be right back.

Inconvénients: I would like the stocktaking process to be simpler, and more customisation with report start and finish times. Also, please more decimal points for variants! For us as a business, we use Shopventory most to get a 'value used' figure at the conclusion of each week- this is the value sold + any wastage & comp stock, so as to determine the weekly cost of goods sold. I'm able to use my own spreadsheet in conjunction with Shopventory to get the figure, but I would love to be able to do it in one click through the platform.

"Great Customer Service!"

Commentaires: The customer service is top notch! [SENSITIVE CONTENT HIDDEN] helped me get setup and walked me through the entire process. I had approximately 1,000 - 2,000 skus. I had to do major clean up on my data before loading (which was my own fault, I had different skus for quite a few of the same products in my two different systems *facepalm*). I also received

Avantages: I had a brick and mortar retail business and also had a website. I used square for brick and mortar and shopify for e-commerce. It had become extremely difficult removing/adding inventory between the two systems and I needed a solution that would sync the two inventories. I also had an issue of overselling inventory. Shopventory corrected both of those issues.

Inconvénients: When you bulk upload new products, you cannot add a description, categories, etc. Instead, you must go back in and use a bulk edit spreadsheet, find the products just uploaded and then add in the missing data. With that being said, I made this suggestion and am told it is being worked on, so that's great! One other thing, if you use shopify and have tags on your products, once shopventory syncs it sees tags as "categories" and will create those categories and products are "duplicated" into those categories.

"Customer Support"

Commentaires: I am very pleased with their product. I don't really have to worry too much about inventory management. They keep all the information organized and easy to access.

Avantages: The customer support is fantastic. I like being able to send n instant message and getting a response within minutes. They have always either fixed my issue or provided me with clear and concise directions to fix it in my end.

Inconvénients: I would prefer it to link directly to QuickBooks.

"Great Stepping Stone"

Commentaires: This is a great stepping stone product for those that haven't grown large enough for the "big guns" but need an easy-to-use database that integrates well with current POS systems.

Avantages: We needed software that could integrate with Square and offer purchase order tracking, cost of goods sold, vendor info, and beyond. Shopventory provides that. It's intuitive and has GREAT customer service.

Inconvénients: There isn't a way to track customer special orders. I would have liked to be able to input more info on the item screen like vendor item number and case packs.

"Most practical and affordable inventory tracking system"

Avantages: Inventory can be daunting when you offer one-of-a-kind items. I've been using Shopventory for over 2.5 years and I wouldn't know what to do without it! It allows me to easily track my inventory and cost of goods without headaches come tax season.

Inconvénients: This is definitely not a con on the software, but I always have questions when updates occur since things get switched around. The team is always there to offer support and makes these transitions painless!

"Shopventory for Hobby Retail"

Commentaires: Replaces the Square inventory system with a much more functional solution. Makes it so that we do not need a much more expensive POS.

Avantages: Inexpensive when compared with many inventory management systems. Integrates well with Square and Woocommerce to allow for multi-channel sales. Customer service is fast, and features are added often.

Inconvénients: Still some features that we would like to see to make it a one-stop solution. A few of the features are also not as robust or powerful as some competitors.

"Great product and Customer Service"

Avantages: Shopventory is easy to use, accurate and helps me keep my business on track.

Inconvénients: Intergration after already setting product re order capability.

"Great Support Team - Friendly and Knowledgeable"

Avantages: Their support team is fantastic and is more knowledgeable about other platforms like Square than the Square customer support teams! (when dealing with integration issues).

Inconvénients: I wish that it were faster process to update the inventory, and the barcode scan app which is cool was integrated within the main platform since as a new business our barcodes change often (so we don't use that even though it would save a lot of time).

"Incredibly powerful for the price!"

Commentaires: Incredibly helpful and great for starting our business!

Avantages: Great resource to sort and start inventory for a smaller business. Incredibly supportive staff with growing solutions!

Inconvénients: Just not robust enough for my growing business - we have hundreds of thousands of SKUs within the retail specialty footwear business and need a true POS/Inventory system to be one in the same.

"Great program"

Commentaires: Whenever and whatever my problem/confusion has been, the support team has been patient, persistent and successful in solving it. And the all have a sense of humor.

Avantages: This is the only program that allows me to track all my combinations in bundle feature.

Inconvénients: Early on I had difficulty with the new versions and the way I had entered products, but their support is amazing.