15 ans à aider les entreprises belges
à choisir le meilleur logiciel

Avis clients sur UpKeep

En savoir plus sur UpKeep

GMAO basée sur le cloud qui rationalise les ordres de travail et la gestion des installations. Créez des projets, attribuez des ordres de travail et gérez les actifs.

En savoir plus sur UpKeep

Avantages:

Loved being able to just jump right in and create work orders. Keeping track of time and material cost was very helpful.

Inconvénients:

Requester's sometimes log out of it and forget what their password is.

UpKeep - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,9/10

UpKeep a reçu une note globale de 4,6 étoiles sur 5 d'après 1 328 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (1 328)

Michael
Architect
Utilisateur LinkedIn vérifié
Urbanisme et architecture, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

UpKeep is FANTASTIC!

4,0 il y a 4 ans
Sous-titres en français disponibles pour la vidéo
Douglas
Douglas
Assistant (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Gestion des actifs

5,0 il y a 7 mois

Avantages:

Upkeep est un logiciel qui permet la création de bon travail et de rassembler ses propres faits au même endroitOn dispose d'une possibilité en un seul endroit sans avoir a créé diverses rapport séparé C'est un logiciel très simple et fiable

Inconvénients:

J'ai moins aimé les intégrations le format PC n'es pas bien adapté

Réponse de l'équipe de UpKeep Technologies

il y a 7 mois

Hi Douglas, thank you for your review! If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Raymond
Raymond
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Médias de diffusion, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Une plateforme incontournable

4,0 il y a 6 mois

Avantages:

Upkeep est un logiciel très fiable et facile d'utilisation. Accessible à tout moment, il me permet de rassembler des œuvres au même endroit, il offre également des fonctionnalités de maintenance. Très incontournable.

Inconvénients:

A l'exception du caractère coûteux, Upkeep est un excellent outil de création.

Réponse de l'équipe de UpKeep Technologies

il y a 6 mois

Hi Raymond, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Laureine Claire
Laureine Claire
Manager (Cameroun)
Utilisateur LinkedIn vérifié
Agriculture, 2–10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Les missions se gèrent facilement avec UpKeep

4,0 il y a 7 mois

Avantages:

UpKeep nous facilite la gestion des facturations et la maintenance préventive offert est un plus à la bonne marche de notre organisation

Inconvénients:

L'accès mobile n'est pas évident nous rencontrons un problème à ce niveau

Réponse de l'équipe de UpKeep Technologies

il y a 7 mois

Hi Laureine Claire, thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. If you are still experiencing a snag with mobile access can you please reach out to our customer support team at [email protected]? We're here to assist you every step of the way!

Hervé
Hervé
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Production audiovisuelle, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Meilleur outil de gestion de maintenance

4,0 il y a 7 mois

Avantages:

Facilement accessible, UpKeep me permet de consulter une page de présentation des tâches et offre des fonctionnalité de maintenance de base telles que la gestion des actifs, la gestion maintenance préventive

Inconvénients:

UpKeep fonctionne bien sur PC que téléphone mobile

Réponse de l'équipe de UpKeep Technologies

il y a 7 mois

Hi Hervé, We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Abdelaziz
Abdelaziz
Finance (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Gestion facile de maintenance

5,0 il y a 6 mois

Avantages:

C'est un système de gestion informatisée basé sur le cloud. Il offre aux entreprises des fonctionnalités qui les aident à mieux gérer leurs installations et leurs actifs avec une interface très simple, sa facilité d'utilisation est ce que j'aime le plus.

Inconvénients:

Je n'ai pas de points faibles pour UpKeep

Réponse de l'équipe de UpKeep Technologies

il y a 6 mois

Hi Abdelaziz, thank you for your review! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Osiano
Osiano
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Import/Export, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Logiciel de gestion de maintenance le mieux adapté

4,0 il y a 6 mois

Avantages:

C'est un logiciel qui permet une gestion efficace de la maintenance. Facile à utiliser, UpKeep permet d'hierarchisez les demandes. Avec une interface simple, il permet également l'amélioration de la communication entre les membres d'une équipe

Inconvénients:

C'est logiciel que j'apprécie beaucoup mais le fonctionnement mobile est trop lent

Réponse de l'équipe de UpKeep Technologies

il y a 6 mois

Hi Osiano, thank you for your review! We're delighted that you're happy with UpKeep! If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Nouréïni
Technicien de génie civil (Togo)
Génie civil, 201–500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

UpKeep un excellent GMAO

5,0 l’année dernière

Commentaires: Le logiciel UpKeep me permet de façon générale de suivre plusieurs projets sans se perdre.

Avantages:

UpKeep un logiciel qui permet rassembler ses oeuvres au même endroit

Inconvénients:

Ce logiciel ne peut qu'être bien fonctionner sur des PC de générations avancées.

Elyse
Assistant (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Logiciel de planning

5,0 il y a 6 mois

Avantages:

Ça logiciel facilite la gestion des facturations et la maintenance préventive offerte est bien bonne Il permet de rationaliser les ordres de travail et la gestion des installations

Inconvénients:

Depuis que j'utilise ce logiciel je n'ai encore rien eu comme problème à son sujet

Réponse de l'équipe de UpKeep Technologies

il y a 6 mois

Hi Elyse, thank you for the fantastic review! We're so glad that UpKeep has met your expectations. We'll continue working hard to provide you with the best experience possible.

Emmanuel
Emmanuel
Gestionnaire (Togo)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Logiciel de maintenance

4,0 il y a 7 mois

Avantages:

C'est un bon produit qui propose une solution de gestion des actifs pour les équipes. Très facile à utiliser et accessible à tous moment et très efficace

Inconvénients:

C'est le meilleur logiciel de maintenanceJe n'ai pas d'inconvénients mais le prix est un peu coûteux

Réponse de l'équipe de UpKeep Technologies

il y a 6 mois

Hi Emmanuel, thank you for your review! If you ever have any questions, please don't hesitate to reach out. We're here to help!

Elis
Assistant (Bénin)
Développement et commerce international, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Logiciel de gestion d'installations

4,0 il y a 6 mois

Avantages:

Permet d'intervenir directement et mettre en œuvre de bons travail. Le coût et le temps est Utile

Inconvénients:

Déconnexion des demandeurs et l'oublie des mots de passe

Réponse de l'équipe de UpKeep Technologies

il y a 6 mois

Hi Elis thank you for your review! If there's anything that we can help you with, our customer support team is ready to assist you. Please reach out to us at [email protected] and we'd be happy to look into the logout and password issue!

Eunice Merveille
Eunice Merveille
Assistante (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Logiciel de d création et de rationalisation

5,0 il y a 6 mois

Avantages:

Upkeep est un logiciel basée sur le cloud qui permet de rationaliser les ordres de travail et la gestion des installationsIl crée des projets, très simple et efficace

Inconvénients:

Aucun reproche à faire pour le moment au sujet du logiciel

Réponse de l'équipe de UpKeep Technologies

il y a 6 mois

Hi Eunice Merveille, thank you for the fantastic review! We're so glad that UpKeep has met your expectations. We'll continue working hard to provide you with the best experience possible.

Dirk
Dirk
Director of Operations (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Crucial Team Management

5,0 il y a 5 ans

Commentaires: This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Avantages:

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Inconvénients:

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Réponse de l'équipe de UpKeep Technologies

il y a 5 ans

Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rick
Facility Manager (É.-U.)
Institutions religieuses, 51–200 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur
Source : SoftwareAdvice

Alternatives envisagées :

Perfect CMMS for my Needs

5,0 il y a 4 ans

Commentaires: Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Avantages:

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Inconvénients:

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

John
Technical Services Supervisor (É.-U.)
Équipements publics, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

Not Too Happy So Far

2,0 il y a 3 semaines Nouveau

Avantages:

If the system worked properly I would be happy with it. unfortunately at this time the system is frustrating to work with.

Inconvénients:

contacted [sensitive content hidden] at customer service in regards to the scrolling issue that i am experiencing. [sensitive content hidden] brought it up @ 3 weeks ago at a "Bug" meeting. i have not seen a resolution and have not recived an update. i did ge a temporary work around that is not that great for me. also non of the techs can get the book mark feature to work at all.

David
Head of Service (É.-U.)
Fabrication électrique/électronique, 51–200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

Excellent tool for technology company that needs affordable CMMS

5,0 il y a 2 mois

Commentaires: UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform

Avantages:

UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost

Inconvénients:

The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.

Jonathan
Clinical Engineering Director (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur
Source : SoftwareAdvice

Alternatives envisagées :

Best overall usability

5,0 il y a 4 ans

Commentaires: Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Avantages:

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Inconvénients:

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Réponse de l'équipe de UpKeep Technologies

il y a 4 ans

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Jeff
Electrical and Mechanical maintenance manager (É.-U.)
Exploitation minière et métaux, 51–200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

Alternatives envisagées :

A great choice for a intuitive CMMS

5,0 il y a 3 ans

Commentaires: Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.

Avantages:

Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

Inconvénients:

I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

Ryan
Maintenance Manager (É.-U.)
Produits alimentaires, 51–200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

Alternatives envisagées :

A great start!

5,0 il y a 4 ans

Commentaires: My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.

Avantages:

The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Inconvénients:

There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

Réponse de l'équipe de UpKeep Technologies

il y a 4 ans

Thank you so much for taking the time to leave us a review! We all LOVE your dinks! We're glad to hear our software is helping you and your team manage your assets and facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Paul
Production supervisor (Canada)
Automobile, 51–200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

Alternatives envisagées :

Very User Friendly

5,0 il y a 4 ans

Commentaires: UpKeep is helping us to formally document what maintenance we have been doing all along. it also allows everyone to see what is happening and when, which assists in scheduling. Proper documentation of maintenance is becoming a necessity to maintain our current customers and attract new business. In setting up our system, it also provided an opportunity to exam our current practices and make some improvements.

Avantages:

We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me)

Inconvénients:

To date we haven't really found a downside to the software. Like most new programs there is a period of adjustment, but it was very brief.

Réponse de l'équipe de UpKeep Technologies

il y a 4 ans

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Federico
Federico
CEO (Brésil)
Utilisateur LinkedIn vérifié
Banque, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Great tool to Manage your Assets

4,0 il y a 2 ans

Commentaires: Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented)

Avantages:

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

Inconvénients:

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

Lillian
Lillian
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

UpKeep simplifies facility management!

4,0 l’année dernière

Commentaires: Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.

Avantages:

My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.

Inconvénients:

Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.

Alec
Maintenance Lead Technician (É.-U.)
Automobile, 5 001–10 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : SoftwareAdvice

Alternatives envisagées :

New User

4,0 il y a 4 ans

Commentaires: Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided a more accurate way to track productivity of technicians as well as monitor frequency of maintenance performed on certain lifts.

Avantages:

Data saved online; removes the need for a local server Easy to use and understand Comes as an App also that can be used on your phone

Inconvénients:

Plans are a little expensive Starter plan should allow an administrator and at least one limited-technician or its useless Slow process of getting all parts & assets added into the program.

Réponse de l'équipe de UpKeep Technologies

il y a 4 ans

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

simon
Solar Technician (R.-U.)
Énergies renouvelables et environnement, 501–1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Using upkeep for solar farm maintenance reporting.

4,0 il y a 5 ans

Commentaires: Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .

Avantages:

The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.

Inconvénients:

The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.

Réponse de l'équipe de UpKeep Technologies

il y a 5 ans

Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!

Sekou Djibril
Fondateur Président de CSK (Guinée)
Comptabilité, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

UpKeep: An effective maintenance management tool for your business

4,0 l’année dernière

Avantages:

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Inconvénients:

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Jamie
Grounds & Buildings Manager (É.-U.)
Événementiel, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

A very strong start, but a long way to go yet.

3,0 il y a 5 ans

Commentaires: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Avantages:

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Inconvénients:

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.