Avis clients sur Lucky Orange

En savoir plus sur Lucky Orange

Découvrez comment les visiteurs utilisent vraiment votre site web grâce aux heat maps dynamiques, aux enregistrements de visiteur, aux analyses de formulaires, au chat en direct, aux sondages et plus encore !

En savoir plus sur Lucky Orange

Avantages:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.

Inconvénients:

Its a little bit difficult to learn but as all applications you can learn it.

Lucky Orange - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,2/10

Lucky Orange a reçu une note globale de 4,7 étoiles sur 5 d'après 154 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (154)

frantz
gerant (Martinique)
Médias en ligne, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Progressif

4,0 l’année dernière

Avantages:

exactitude dans les données transmise par le site

Inconvénients:

le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter

Réponse de l'équipe de Lucky Orange

l’année dernière

Merci, Frantz! We appreciate the time you took to leave us a review. Nothing feels better than finding ways that make your customer experience better than ever. Sometimes visitor counts may differ from what is shown by Google Analytics due to how we track people who bounce quickly. I would be more than happy to discuss it with you - send an email to [email protected] to get that conversation started. Again, thank you for your review! Cheers - Bradley from Lucky Orange

Raad
Raad
Marketing Director (Jordanie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

BEST app to understand why your customers aren't converting

5,0 il y a 3 ans

Avantages:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Inconvénients:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Réponse de l'équipe de Lucky Orange

il y a 3 ans

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Ripon
IT Executive (É.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

It helps me to optimize our website smoothly.

5,0 il y a 2 semaines Nouveau

Commentaires: Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Avantages:

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Inconvénients:

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Stephen
Owner (É.-U.)
Musique, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Lucky Orange is a Critical Tool at a Great Price

3,0 il y a 6 mois

Commentaires: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Avantages:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Inconvénients:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Réponse de l'équipe de Lucky Orange

il y a 6 mois

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to [email protected], we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange

Amit
Product Manager (Inde)
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Amazing Product! Heat-mapping made easy : )

5,0 il y a 4 mois

Commentaires: The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily.

Avantages:

In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!

Inconvénients:

Back-tracking of data for heat mapping is only possible for 60 days!

Réponse de l'équipe de Lucky Orange

le mois dernier

Thank you for your positive review of Lucky Orange, Amit! We're thrilled to hear that you find our tool great, easy to operate, and are impressed by Lucky Orange's visualization capabilities. We appreciate your support and look forward to continuing to serve you and your business. Thank you for choosing Lucky Orange, and we're here should you need any help! Cheers - Bradley from Lucky Orange

Quynh
Senior Marketing Specialist (Australie)
E-learning, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

A very intuitive heatmapping software that does it all!

5,0 il y a 10 mois

Commentaires: It's been a good experience and I'm glad I made the switch from another competitor.

Avantages:

How easy it is to use and navigate around the software. It also shows all the features you need to be successful with your digital marketing.

Inconvénients:

I think some recordings or stats are missing. It doesn't pick up every user.

Réponse de l'équipe de Lucky Orange

il y a 10 mois

Thank you for the 5-star review! Seeing exactly what your visitors experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. Please don't hesitate to reach out if we can be of service in any way! Cheers - Bradley

Michael
CEO (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Great insights with right amount of simplicity

5,0 il y a 10 mois

Commentaires: I use it to see site traffic analytics and measure the site engagement from my top prospects.

Avantages:

A Hubspot consultant recommended that I use Luck Orange. I started by using it to track prospects' activity when they visit the website out of pure curiosity. It's turned into a tool that I use for analytics and general site engagement. I think Lucky Orange is incredibly easy to use but can still get some detailed, usable insights.

Inconvénients:

Nothing so far. I started using the software about 3 months ago.

Réponse de l'équipe de Lucky Orange

il y a 10 mois

Thank you so much for the five-star review! So glad you're enjoying our HubSpot integration. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Please let us know if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange

Luke
SEO Manager (R.-U.)
Marketing et publicité, 51–200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Valuable Asset for CRO

4,0 le mois dernier Nouveau

Commentaires: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.

Avantages:

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

Inconvénients:

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

Réponse de l'équipe de Lucky Orange

le mois dernier

Thank you for your review of Lucky Orange, Luke! We're glad to hear that our tool has been valuable in informing your design and development work. It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for choosing Lucky Orange! We're here should you need any assistance. Cheers- Bradley with Lucky Orange

Martin
CEO (Irlande)
Meubles, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Satisfied with the app

5,0 le mois dernier Nouveau

Avantages:

I like the fact that you can view live visitors, view they're live shopping carts ect.

Inconvénients:

Sometimes it does not give a picture of the recording and seems like it misses some of the recording

Réponse de l'équipe de Lucky Orange

il y a 3 semaines

Thank you so much for your review! Love to hear that we can wow you with our technology, especially with our Live View and Session Recordings. Nothing feels better than finding ways that make your customer experience better than ever. We appreciate your feedback on your experience, and we've shared it with our team to resolve those issues. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Simple Analytics

5,0 le mois dernier Nouveau

Commentaires: Overall, I've had a good experience with Lucky Orange.

Avantages:

I like the user interface of the software. It's easy to navigate and has options to customize what you are viewing.

Inconvénients:

Sometimes views aren't captured if the visitor clicks around your site too quickly. There is also a delay at times when watching views from visitors in live mode.

Réponse de l'équipe de Lucky Orange

le mois dernier

Thank you for your positive review of Lucky Orange! Love to hear that you've had a good experience with Lucky Orange and that you find our user interface easy to navigate. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Don't hesitate to reach out should we be able to offer any assistance. Cheers - Bradley from Lucky Orange

Craige
Craige
Coach (Sainte-Lucie)
Utilisateur LinkedIn vérifié
Conseil en gestion, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Budget analytics

5,0 il y a 2 mois Nouveau

Commentaires: Really good decent ux and delivers on most key fetures

Avantages:

simple user interface an ability to finf vital data quickly, traffic sources

Inconvénients:

pricing is decent except when you want to add more sites, Can get expensive quick

Réponse de l'équipe de Lucky Orange

le mois dernier

Thank you for such kind words, Craige! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we're here if you have any questions! Cheers - Bradley from Lucky Orange

Adam
CEO (R.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Alternatives envisagées :

Great website monitoring and UX analysis tool at a great price

5,0 l’année dernière

Commentaires: Easy to deploy, loads of features, great price.

Avantages:

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Inconvénients:

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Réponse de l'équipe de Lucky Orange

l’année dernière

There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange

Collin
Team Member (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Great product with great customer platform

5,0 il y a 3 ans

Commentaires: These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them.

Avantages:

Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.

Inconvénients:

It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.

Réponse de l'équipe de Lucky Orange

il y a 3 ans

Thanks for the review, Collin! As our founders have always said, you shouldn't need a Ph.D. in data analytics to recognize why people aren't converting. Love to hear that you've been able to get so much value and insight from Lucky Orange and use it to grow your website. We're always here to help if you need it! Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help documentation to guide you through the process: (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email [email protected], we can also take you through the steps.

Michael
Michael
Renaissance man (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Best Value - Lots of features

5,0 l’année dernière

Avantages:

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

Inconvénients:

The new interface needs email reporting, no other complaints.

Réponse de l'équipe de Lucky Orange

l’année dernière

It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange

Daniel
Insurance Broker (É.-U.)
Assurance, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Best value website monitoring service!

5,0 il y a 10 mois

Commentaires: The portal is user-friendly and well-designed, and customer service is quick to respond!

Avantages:

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

Inconvénients:

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

Réponse de l'équipe de Lucky Orange

il y a 10 mois

Thank you for such kind words! Watching sessions to discover pain points your customers are having and being able to address them is invaluable. Thanks again for sharing the Lucky Orange love, we're always here should you need anything! Cheers - Bradley from Lucky Orange

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

User usage recordings are the best

4,0 il y a 4 ans

Avantages:

You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.

Inconvénients:

The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)

Peter
Co-Founder (Hongrie)
Biens de consommation, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Best video recording

3,0 il y a 6 mois

Commentaires: Good

Avantages:

Their visitor video recording tool is the best on the market.

Inconvénients:

Luckyorange doesn't catch all of the visitors. Their UI was outdated, but now they changed it.

Réponse de l'équipe de Lucky Orange

il y a 6 mois

Thank you so much for leaving us a review! We're happy you find so much value in our Session Recording tool. Please don't hesitate to reach out if there's anything we can help you with. Cheers - Bradley from Lucky Orange

James
James
Web Developer (R.-U.)
Utilisateur LinkedIn vérifié
Aviation et industrie aéronautique
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

On of the best softwares for website improvement

5,0 il y a 5 ans

Avantages:

It is one of the best softwares for website improvement, you can use it for funnels and recordings and for UX design. In order tosee your sinkholes where your customers alrea leaving your checkout process.

Inconvénients:

The recordings may need improvement, depending on the device the user uses, the mobile it shows the desktop version of the site, but not always.

Mark
Web Developer/Marketer (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

A must have application for business development

5,0 il y a 12 mois

Avantages:

Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience.

Inconvénients:

From our experience, everything was very easy to setup and use.

Réponse de l'équipe de Lucky Orange

il y a 12 mois

Thank you for your review, Mark! We love helping our customers get access to that visitor experience to grow your website and business. Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange

Patrick
Patrick
Director, Marketing Technology (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Solid heat-mapping and analytics tool

5,0 il y a 4 ans

Commentaires: We have used the heat maps and recordings to redesign and prove out numerous page and entire website redesigns. Lucky Orange provides the factual backing to make decisions about user experience, and to verify that positive change has resulted.

Avantages:

Hands down, the heat-mapping and recordings. They are integral parts of our user experience efforts to see how users are interacting with various pages on our websites and other digital tools. The heat maps are great for a high level glance, and the recordings let you literally watch what specific users were doing.

Inconvénients:

The analytics are basically the same as what you will see on Google Analytics. There's just not much added value to sway you away from using Google's reporting, but there still a good bit here to keep you from absolutely having to login to both tools in many cases.

Rosemary
Director (Australie)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Easy to use, real time analytics

5,0 il y a 6 mois

Commentaires: Lucky Orange has given our business the ability to track our customers real time experience on our site. It is often that through using Lucky Orange we find things about our site that we would have not been able to find. We really enjoy sitting back and going on a journey with our customers and then being able to iron out any barriers that may occur. It is super rewarding watching a customer get to the checkout.

Avantages:

The real time analysis and also the ability to track back into online user history and direct paths is really fantastic.

Inconvénients:

There could be some prompts to easily get into certain milestones as opposed to having to navigate

Réponse de l'équipe de Lucky Orange

il y a 6 mois

Thank you for the five-star review and feedback! We agree, there is nothing quite like watching a visitor convert on your site. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange

Grant
Merchandiser and Creative (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

A Heatmap That Overdelivers in the Best of Ways

5,0 l’année dernière

Commentaires: It's been great. We're so glad to be using Lucky Orange. We've learned a lot about what our traffic is really interested in.

Avantages:

It's easy. Easy to set up. Easy to use. Easy to teach. And so feature-rich. It can help you make better UX decisions on your website. The customer service is great. The onboarding is easy. And Lucky Orange has tons of notes on their blog to help you learn the tool.

Inconvénients:

You'll have to spend time planning how to take advantage of all the extra features. Not a bad thing realy.

Réponse de l'équipe de Lucky Orange

l’année dernière

These are words we love to hear, Grant! "Easy" is something we pride ourselves on; as our founders have always said, you shouldn't need a PhD in Analytics or a huge budget to be able analyze your traffic and improve your website. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and don't hesitate to reach out should you need any assistance! Cheers - Bradley from Lucky Orange

Nikhil
Nikhil
COO (Inde)
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Want heatmaps for your ecommerce, go for lucky orange

5,0 il y a 3 ans

Commentaires: It's affordable and best.

Avantages:

Very easy to use interface and even the funnel feature is very useful for e-commerce.

Inconvénients:

I don't see a lot of cons, but maybe adding things like angry clicks is a good idea.

Réponse de l'équipe de Lucky Orange

il y a 3 ans

Glad to hear you've been able to get such use from dynamic heatmaps, conversion funnels and the rest of Lucky Orange features! We love giving our users the tools to grow their businesses and improve their websites. Thanks for your feedback and happy tracking! Cheers - Justin from Lucky Orange

Omar
Owner (Pérou)
Médias en ligne, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Very good software!

5,0 il y a 11 mois

Commentaires: Excellent!

Avantages:

Easy to use and friendly UX framework. Functions also very useful and accurate.

Inconvénients:

Maybe integrations could be more. They will update this soon I hope.

Réponse de l'équipe de Lucky Orange

il y a 11 mois

These are the words we love to hear! Seeing what your customers do on your website can make all the difference in optimizing conversions. Thank you for your feedback! Let us know if there's anything we can help you with! Cheers - Bradley from Lucky Orange

Lenka
owner (Australie)
Produits alimentaires, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Very good App

5,0 il y a 12 mois

Avantages:

I can watch behaving of the customers which is very helpful for me and enable me to do improvements of my online store.

Inconvénients:

Very happy with everything so far. Only set up some things as Funnels is little bit hard for me as I am doing everything by my self and don't have much experience with this.

Réponse de l'équipe de Lucky Orange

il y a 12 mois

These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. If you need any help with funnels, send an email over to [email protected] or schedule a personal onboarding call at https://calendly.com/lucky_orange_onboarding/15-minutes-new to connect with our team. This call is a free service we provide to all our users to help them get more from their Lucky Orange and get questions like your funnel questions answered. Thank you for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking! Cheers - Bradley from Lucky Orange