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Romain N.
responsable administratif (Cameroun)
Philanthropie, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

mon avis

4 il y a 6 mois

Commentaires: il me permet d'aider les clients à faible revenus ou débutants pour avoir la connaissances de ce type de logiciel

Avantages:

il est automatisé en quelques cliques et son interface est motivant

Inconvénients:

il limite ses utilisateur à la beauté, pas de forts bénéfices

Alternatives envisagées : HubSpot Marketing Hub

Pourquoi choisir HubSpot CRM : gratuité et beauté

Logiciel antérieur : HubSpot Marketing Hub

Pourquoi passer à HubSpot CRM : gratuité et beauté

Séverine H.
CEO (France)
Internet, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Un CRM très complet et surtout gratuit

5 il y a 12 mois

Commentaires: Très bonne expérience. J'ai fait plusieurs CRM avant et je pense que c'est le plus complet

Avantages:

Tout est clair, souple et intuitif. Je suis parfaitement le tunnel de vente. Il permet de faire des choses complexes, je n'utilise pas toutes les fonctionnalités. J'ai utilisé des logiciels payant et beaucoup moins bien.

Inconvénients:

J'avais certaines questions pour la prise en main mais comme j'étais sur la version gratuite, je n'ai pas eu le droit à un support par email mais j'ai trouvé la solution en regardant les vidéos dans l'espace documentation

Utilisateur vérifié
Chef de projet (France)
Utilisateur LinkedIn vérifié
Événementiel, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur
Source : GetApp

Excellent CRM gratuit

5 l’année dernière

Avantages:

Excellent, très complet, très simple d'utilisation... Même en version gratuite !

Inconvénients:

Peut-être un peu trop complet pour mon utilisation. Beaucoup de paramètres possibles donc très long à configurer.

Thomas G.
Dirigeant (France)
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Attention : machine commerciale qui en veut à votre argent

2 il y a 2 ans

Commentaires: Déçu par le service client.
L'impression d'être juste un portefeuille.

Avantages:

Fonctionnalités étendues Notoriété du produit

Inconvénients:

Système commercial automatisé et déshumanisé. Lisez bien votre contrat, car il n'y a aucun recours possible.

Anthony J.
Anthony J.
Business Development Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

A G-Suite Friendly CRM

5 le mois dernier Nouveau

Commentaires: It has been great so far I will be getting the upgraded version when I expand my sales team.

Avantages:

Ease of use. Once I receive a lead by email, its a simple matter of replying using the Hubspot extension and then I can modify it as a contact.

Inconvénients:

The call feature uses the computer, I wish it would just transfer to your cell phone.

Jesse L.
Marketing Director (Canada)
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Excellent CRM for SMEs and growing companies

4 il y a 4 semaines Nouveau

Avantages:

Hubspot CRM is very simple to learn and get using quickly. For most companies with 1-10 sales people it will have all the tools you need to connect your sales and marketing teams and manage leads, deals and pipelines.

Inconvénients:

Lacks some of the force actions of bigger CRMs, and the cost for sales enterprise is getting high.

Alternatives envisagées : Salesforce Sales Cloud et Zoho CRM

Pourquoi choisir HubSpot CRM : Integration with marketing automation tool

Logiciel antérieur : Dynamics 365

Pourquoi passer à HubSpot CRM : Simpler UI, ease of use, integration with Hubspot MA

Stephanie S.
Administrator (É.-U.)
Machines, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Hubspot

3 il y a 2 mois

Avantages:

There is a lot of data that can be analyzed

Inconvénients:

The available functions and set up can be very overwhelming.

Juan M.
Juan M.
Growth marketer (Argentine)
Utilisateur LinkedIn vérifié
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

The go-to-CRM for startups growing from small to medium fast

5 il y a 4 mois

Commentaires: An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Avantages:

Hubspot is effortless to set up and intuitive to use. It counts with a vast array of features although it doesn't get overly complicated. Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Inconvénients:

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Alternatives envisagées : Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM : Hubspot was more known. It integrated better with Google suite

Logiciel antérieur : Zoho CRM

Pourquoi passer à HubSpot CRM : Hubspot was cheaper

Aaron A.
Regional Sales Manager (É.-U.)
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Hubspot CRM after 4 years

5 le mois dernier Nouveau

Commentaires: We are able to keep all contacts in one central location and glean insight into how the sales team is performing by tracking deal progression.

Avantages:

Hubspot works really well for us as a notification and sales funnel program. You can automate work flows and have calls dialed immediately one after another so you aren't inputting phone numbers or having to find the next prospect to contact.

Inconvénients:

Can be overwhelming for those who are not experienced with a CRM. Because of the many functionalities, sometimes it can be difficult to get exactly where you need to be between contacts/companies. Obviously is not an issue after spending some time with the program.

Alternatives envisagées : Outfield et Salesforce Service Cloud

Pourquoi passer à HubSpot CRM : Hubspot was more cost effective and met our specific needs better than the alternatives we considered.

Stephen S.
Sales Associate (Canada)
Services financiers, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Hubspot Integrations for the win!

5 il y a 2 mois Nouveau

Commentaires: Positive experience overall. Helps me manage my contacts and best part is the fact that all these features are included in the free version.

Avantages:

I found the setup and import of data very good, I was able to input all my contacts through a csv and was off to the races very fast. It also has a responsive app for android, that I use daily to track my calls. Took a bit of adjusting from my last CRM, but once you get used to how everything is organized it saves a lot of time.

Inconvénients:

You cannot import tasks into Hubspot. If you use tasks a lot this can be a pain to import manually.

Alternatives envisagées : Trello, Salesforce Sales Cloud, Zoho CRM et Freshsales

Pourquoi choisir HubSpot CRM : Work discontinued using Salesforce as it was very costly

Logiciel antérieur : Salesforce Sales Cloud

Pourquoi passer à HubSpot CRM : Integrations

Karan P.
Associate (Inde)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Ideal CRM platform for SMBs

5 le mois dernier Nouveau

Commentaires: UI/UX is simple and beautiful.
The automation features are extremely powerful, minimizes human interference to a great extent.
Reporting & analytical tools are quite useful and easy to modify.

Avantages:

Easy to setup, minimal skillset needed Great flexibility to customize our data, forms, email campaigns, etc. Contact management is much better compared to other CRMs (Salesforce, Freshworks, etc.)

Inconvénients:

Free tier/pricing plan is not optimized for startups with minimal revenue. No email support offered for users in the free tier.

Alternatives envisagées : Zendesk et WATI

Logiciel antérieur : Freshservice

Pourquoi passer à HubSpot CRM : Great documentation and onboarding process, was very smooth to get started with. Attractive offers for startups compared to Salesforce/Zendesk.

Utilisateur vérifié
Senior Manager, Education (Canada)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

An excellent tool to create and manage sales campaigns

5 il y a 2 mois

Commentaires: Overall extremely pleased with this product. It has led us away from Salesforce to Hubspot.

Avantages:

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

Inconvénients:

The upload feature for bulk files could be a lot better designed.

Susan S.
Tech Whisperer (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Hubspot is well organized CRM

4 il y a 2 mois Nouveau

Commentaires: Keeping my business information in one place. Make it easy to follow history of a contact.

Avantages:

Hubspot is a well thought out and was quick to deploy (with experience). May be intimidating to a user not familiar with CRM's. The was a logical progression adn sequence.

Inconvénients:

Automation was important to me but the pricing was a big jump. I intended to integrate with other automation tools but that proved time consuming and required additional fees

Utilisateur vérifié
CEO (Pays-Bas)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Best free CRM for Sale

4 il y a 2 mois Nouveau

Commentaires: Best, i always used them in b2b projects.

Avantages:

Most software has integration with Hubspot! Almost o tracking all marketing technology providers! I used them as a CRM for sales, and they have a lot of capacity from the customs field to tracking

Inconvénients:

Sometimes it's hard to find and know what you can do with Hubspot.

Utilisateur vérifié
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Easy and cost efficient way to get started - solid functionality

4 il y a 5 mois

Commentaires: Overall HubSpot was an easy and free way to get started with a CRM. Salesforce is expensive and may not be necessary at the outset, HubSpot is a way to address all issues a salesperson needs when getting started without having to worry about cost, a key issue at the time of your company formation.

Avantages:

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out. The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow. Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Inconvénients:

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

Alternatives envisagées : Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM : GoldMine is terrible, antiquated, and unbelievable that my previous company even used it. Something Cloud based is obviously required for so many reasons, and the fields and everything about Goldmine were not flexible.

Logiciel antérieur : GoldMine Premium Edition

Pourquoi passer à HubSpot CRM : Salesforce is expensive, and HubSpot not only is free but also it has a lot of enterprise level features.

Renato G.
Owner (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Awesome CRM for Small Business

5 il y a 6 mois

Commentaires: Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.

Avantages:

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Inconvénients:

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

Alternatives envisagées : ConvertKit

Pourquoi choisir HubSpot CRM : More features in hubspot to connect with landing pages and emailing.

Logiciel antérieur : Mailchimp

Gerhard K.
Selfemployed Manager (Autriche)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Super easy to use

5 il y a 7 mois

Commentaires: Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.

Avantages:

Start using free, and scale up as you grow, that is relaxed HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster. By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

Inconvénients:

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

Eric r. B.
Eric r. B.
Chief Product Officer (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

HubSpot CRM is excellent but they are modulizing features out, making it less powerful

4 il y a 8 mois

Commentaires: I've brought HubSpot CRM to four different companies so far, but I am getting frustrated about how often HubSpot keeps trying to remove functionality and making me pay for this and that over and over to use basic functionality should not cost more.

Avantages:

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Inconvénients:

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

Alternatives envisagées : Copper, NetSuite CRM, SuiteDash, SugarCRM, Agile CRM et Zoho CRM

Pourquoi choisir HubSpot CRM : HubSpot was cheaper and was more approachable than the customization nightmare that is Salesforce.com.

Logiciel antérieur : Salesforce Sales Cloud

Pourquoi passer à HubSpot CRM : The feature set was stronger and we were approved for the startup discount.

Yann I.
Yann I.
Consultant (Finlande)
Utilisateur LinkedIn vérifié
Médias en ligne, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

A solid tool to get started with CRM

4 il y a 9 mois

Commentaires: Using HubSpot CRM in my business has been crucial because it has enabled me to have a better understanding of what's happening. There's a database of contacts I can nurture, a sales pipeline that shows me what's happening and tasks that make sure that no more leads fall through the cracks and that no more deal opportunities are lost because they aren't being pursued. I highly recommend HubSpot CRM to someone who's just getting started with Customer Relationship Management or even a small business owner that want to leverage a sale to manage leads and the sales pipeline and who wants to do so on a shoestring budget (since the tool is mostly free).

Avantages:

I really liked the fact that HubSpot CRM is relatively easy to use. The navigation between its different sections and features is smooth. The sales pipeline section lets you visualize what's happening at each of your stage pipeline, while sale forecasting shows you how much you'd be making if you were to close X deals. Plus, there's the smartphone app: an excellent way to keep track of things and carry out tasks even when you're on the go.

Inconvénients:

The main con of HubSpot CRM, which is also true to other "freemium" tools, is the fact that certain features are only available in the paid plan(s). That's not an issue itself but the fact that the paid plans don't cost $10 or so each month but much more than that, may lead a user facing the question 'Do I want to invest that kind of money or should I look for a more inexpensive option?'

Alternatives envisagées : Pipedrive

Leandro N.
Leandro N.
Owner (Costa Rica)
Utilisateur LinkedIn vérifié
E-learning, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

A potentially excellent business suite that is hobbled by its numerous pay walls.

4 il y a 10 mois

Commentaires: Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go. However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline: 1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.
I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team. In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.

Avantages:

The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further. The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows. Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.

Inconvénients:

The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.

Alternatives envisagées : ActiveCampaign

Pourquoi passer à HubSpot CRM : Recommendation from a Inbound marketing expert.

Utilisateur vérifié
Marketing Technologist (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Easy, adaptable and scalable

4 il y a 11 mois

Commentaires: Overall love it. I have used various CRM's (Sales Force, Netsuite, ActiveCampaign, Piper Drive and Cooper) and hands down I love HubSpot the best.

Avantages:

Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.

Inconvénients:

Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM: - Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have). - Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution. - Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity

Alternatives envisagées : NetSuite CRM, ActiveCampaign, Keap et Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM : Clunky and didn't integrate well with our marketing and sales processes connected to our website.

Logiciel antérieur : NetSuite

Pourquoi passer à HubSpot CRM : We choose HubSpot for the full ecosystem and scalability. We purchased it as a small company and moved our website, marketing and sales software and CRM to HubSpot to have all the tools integrated effectively. The thing to remember is this might cost more in visible dollars spent but once you start spending significant man hours integrating and connecting more systems the time and resources add up for that.

Joseph P.
Sales Manager (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Nothing compares to HubSpot

5 il y a 12 mois

Commentaires: The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating.

Avantages:

Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!

Inconvénients:

I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..

Alternatives envisagées : Zoho CRM et Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM : There are more benefits to using HubSpot, not the least of which is that it's cloud based, so I can use it anywhere on any device. I couldn't do that with ACT!

Logiciel antérieur : Act!

Pourquoi passer à HubSpot CRM : HubSpot had all the features I was looking for and more! Plus it has a free level that is very generous, and one I tried it, I was hooked!

Kristi A.
Kristi A.
Marketing & PR Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Top-quality CRM with excellent features, just make sure everyone is on board

5 l’année dernière

Commentaires: Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Avantages:

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

Inconvénients:

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

Alternatives envisagées : Marketo Engage et Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM : We were ready to explore a more robust and user-friendly tool, and HubSpot had been recommended to us multiple times.

Logiciel antérieur : eTrigue DemandCenter

Pourquoi passer à HubSpot CRM : HubSpot was by far the greatest solution for our budget and our time constraints. It was such a huge improvement from our previous software that it's like night and day to us, whereas some of the bigger names in the space like Salesforce and Marketo were much too far out of our acceptable price range.

Utilisateur vérifié
Account Executive (Canada)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Easy to use & Constantly evolving

5 il y a 2 ans

Commentaires: Hubspot has been there every step of the way as we have grown our business from 5 employees to 35.

Avantages:

Hubspot has a ton of amazing features. From sales to marketing to customer success, it can really support all the key aspects of a growing business. My favourite part other than the great UI/UX is that Hubspot seems to be constantly evolving and they tend to stay about 6-12 months ahead of us on many of the features they release.

Inconvénients:

Pricing per contact starts to get pricey if you grow a lot. We have had to "cut down" the size of our database because of all the outbounding we do.

Alternatives envisagées : Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM : Hubspot had a more holistic approach to CRM.

Pourquoi passer à HubSpot CRM : It had a great program for startups at the time & we knew it had all the functionality we would eventually grow into.

Utilisateur vérifié
Founder (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Probably the best free cRM on the market

4 il y a 2 ans

Commentaires: absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool.

Avantages:

Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect. Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates.

Inconvénients:

Like almost every other CRM, Hubspot *lacks* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive. Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals.

Alternatives envisagées : Pipedrive, Zoho CRM et Salesforce Sales Cloud

Pourquoi choisir HubSpot CRM : we needed to conserve dollars

Logiciel antérieur : Pipedrive

Pourquoi passer à HubSpot CRM : tracks contact info and email traffic; if Hubspot made it possible to easily drag & drop tasks, would be home run at almost any price point