Note moyenne

  • Note globale
    4,4/5
  • Facilité d'utilisation
    4,2/5
  • Service client
    4,5/5

En savoir plus sur Teamleader

Teamleader réunit le CRM, la planification de projets et la facturation dans un outil simple et intelligent qui aide les entreprises à travailler plus efficacement.

En savoir plus sur Teamleader

24 avis affichés

Bruno V.
Head of Customer Success
Services d'information
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 30/11/2017

"Their marketing is 100% true; they really make you Work Smarter"

Commentaires: Time saving, single source of truth, less grey hairs, ...

Avantages: The simplicity and speed of using Teamleader is incredible and the rich customization options allow you to create a CRM environment that completely fits your companies' needs. Teamleader saves us a lot of administration and time; every single day.

Inconvénients: Perhaps the reporting and analytics.

Réponse de l'éditeur

envoyé par Teamleader le 01/12/2017

Very nice to read indeed Bruno. And no worries: in 2018, we're re-evaluating our reporting and analytics to suit your needs even better. Thanks a lot!

  • Provenance de l'utilisateur 
  • Publié le 30/11/2017
Dennis S.
Managing partner
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 23/11/2017

"Probably one of the most complete solutions for CRM, Project management, Time tracking and invoicing"

Commentaires: Its a one-stop-shop for managing clients, projects, tasks, hours and invoices. But it comes with a price and thats the lack of flexibility if you work on retainer contracts.

Avantages: Teamleader has it all. You can manage your clients and contacts. You can manage your projects, with milestones, tasks and users and apply budgets to all of of them. You can track time on those tasks and keep a close look on how the projects are evolving. You can invoice directly from the software and integrate (export/import) the invoices in to your accounting software.

Inconvénients: Having it all in one tool is great, but it comes with a price: the flexibility and ease of use is somewhat disappointing. Teamleader is very strict and the GUI isn't always that handy when managing projects and budgets. I think it works well with fixed priced projects that have a start and end date, clear milestones and tasks during the project. But it doesn't work well when you work on retainer contract with clients. Also, time tracking is somewhat time consuming, which makes it hard to get everybody on board and using it.

Réponse de l'éditeur

envoyé par Teamleader le 24/11/2017

Thanks for the kind words Dennis! We indeed aim to be the one-stop-shop for SMEs and agencies, and keep working hard at being the most complete solution on the European market.

For projects with flexible end dates and retainer fees, we always suggest to our customers to add milestones per month (for monthly fees) to their project or milestones per quarter (for quarterly fees). This is a quick and easy way to keep those projects in check. Of course, our sales and onboarding people are always ready & able to find a solution that fits your specific workflow.

I think you'll find most teams a bit reluctant to get on board with time tracking :)
But we centainly agree that time tracking should be a piece of cake, for everyone. That's why we're improving it in 2018.

Thanks again for taking the time to feedback. We appreciate it and will use it to make our tool better.

  • Provenance de l'utilisateur 
  • Publié le 23/11/2017
Frederic D.
Designer
Construction, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 04/06/2020

"Good CRM program"

Commentaires: Overall it is a great app! you get good support for sure as well..

Avantages: I think it is a nice on-line customer based system with a good overall user experience.
It is nice to have and overview of your customers and deals, and how you can see on the timeline how the project progresses. You can make your own templates to create offers-contracts for your customers.

Inconvénients: It is so frustrating you still can not upload multiple files at once for one customer, you still have to upload one by one, wich is time consuming and sometimes frustrating. Als the same for removing files, also have to do one by one. The price is not realy cheap, I think there must be more cheaper alternatives.

  • Provenance de l'utilisateur 
  • Publié le 04/06/2020
Maarten D.
Marketing executive
Ressources humaines, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 21/10/2019

"Review Teamleader"

Avantages: Easy invoicing and detailed log of activity on a prospect or customer.

Inconvénients: The way deals, contacts and companies are interlinked makes it sometimes hard to keep a proper sales flow structure as the organization scales. Furthermore it doesn't allow for attribution and has lousy export functionality.

  • Provenance de l'utilisateur 
  • Publié le 21/10/2019
Utilisateur vérifié
COO
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 12/02/2019

"Powerful tool "

Commentaires: The more I use Team Leader the more I enjoy it and get value out of it. As a sales tracker across the sales pipeline it is a very comprehensive tool that I recommend.

Avantages: The software is all encompassing and allows you to flexibly search the database for deals, companies and contacts. Using the Chrome widget any email sent can be tracked and provides a great complete tracking of client accounts. The task setting and reminders also work well to ensure I keep following up on clients.

Inconvénients: Some of the saving functionality could be more explicit. Once I had figured it out though, it worked a treat. It would also be helpful if they created widgets for other browsers than Chrome.

  • Provenance de l'utilisateur 
  • Publié le 12/02/2019
Stef K.
Managing Director
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/05/2018

"The best CRM for SME"

Commentaires: I work with Teamleader since 2014 and I have never had any problem with it.

Avantages: Teamleader CRM is very simple to use and very complete. It's the type of CRM you don't have to sell as a sales manager to your sales staff. The integration of the mobile app is also great.

Inconvénients: The project management module is rather limited in functionality. Complex projects should be supported by real project management software such as MS-Project if you really want to implement complex task dependencies.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/05/2018
Frederik V.
Zaakvoerder
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 04/12/2017

"Simple and complete CRM that gets you up and running in no time"

Avantages: The CRM is ideal for small teams. You are up and running very quickly and due to the various modules, you can finally have all functionality (planning, invoicing, etc.) in one tool. It boasts a couple of nice integrations which make daily use that tiny bit simpler. In all, it's a simple and effective CRM tool that goes beyond the basic sales functionality.

Inconvénients: Despite its popularity, it still feels like someone's first CRUD application. Due to the various modules, it can feel a bit crowded and suffers from 'featurism'.

Réponse de l'éditeur

envoyé par Teamleader le 06/12/2017

Hi Frederik,

Featurism? Ouch. :) Teamleader takes care of your entire workflow. That might feel a bit crowded to some, but it works for 95% of our users. And we never ever add useless stuff. Difference in taste, I guess.

The same is true for the feel of the app: we think Teamleader looks a lot better than the majority of the competition. But no worries, our product developers are working on a makeover that will put the capital letters in Functional Design. More on that next year.

Thanks for the honest feedback!

  • Provenance de l'utilisateur 
  • Publié le 04/12/2017
Carl V.
Owner
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/11/2017

"Teamleader is a great tool to improve efficiency."

Commentaires: efficiency & overview

Avantages: - Easy to use
- CRM management, Deal management, Project management, invoicing all in one
- Great customer support, quick and accurate replies

Inconvénients: Some company of sector specific adjustements would be great
Job registration (time) and calculation (as well before as after a project)

Réponse de l'éditeur

envoyé par Teamleader le 01/12/2017

Hi Carl,

10/10 for recommendations... That's the best report card we ever had. You're making us blush.

Any tips for vertical-specific feature changes you have, you can direct to [email protected] No promises, but we'll see what we can do.

Thanks a million!

  • Provenance de l'utilisateur 
  • Publié le 30/11/2017
Nathalie V.
Storyteller
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 29/11/2017

"It's one of the most easy sap/erp systems I've worked with. "

Commentaires: Lots of time is saved by using this software.

Avantages: The software is very user friendly and easy to use. Even without tutorial it's clear how to use the features.

Inconvénients: Sometimes when you work with several people at the same time, the program malfunctions a little bit.

Réponse de l'éditeur

envoyé par Teamleader le 01/12/2017

Dear Nathalie,

Thrilled to hear that Teamleader saves you time and is easy to use.

We find the malfunctioning part a bit odd and intriguing though: we have a team of 180 people that work together in our tool daily, and never experience this ourselves. The engineering team confirms: technically, this should not & cannot happen. Could it be your WiFi connection?
If you find that this situation persists, don't hesitate to mail us at [email protected] so we can understand what the issue is.

Very pleased to read your feedback. Don't hesitate to recommend us! :)

  • Provenance de l'utilisateur 
  • Publié le 29/11/2017
Bram D.
Graphic Designer
Design, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 28/11/2017

"Very happy with my subscription. Reduced my monthly accountancy hours drasticly!"

Avantages: Personal & accurate customer support
Easy to Use
Very intuitive deal follow-up, timesheets, statistics & payment follow-up

Inconvénients: Not possible to adjust timesheets via smartphone.
Personalising your invoice template is limited to layout capacity of Word

Réponse de l'éditeur

envoyé par Teamleader le 30/11/2017

Hi Bram! Great to read your positive feedback. We aim to please!

Adjusting timesheets through the mobile app is indeed not possible. We are updating our mobile app in 2018 though, so if many users request this feature, we'll see if we can put it on the roadmap.

Layout options for invoicing will most likely not change in the near future, since we find it suffices for an overwhelming part of our user base. But I'm sure you can create an attractive-looking custom invoice with what Word has in store anyway :)

Thanks again for the review!

  • Provenance de l'utilisateur 
  • Publié le 28/11/2017
Utilisateur vérifié
Webontwikkelaar
Services juridiques, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 26/11/2018

"Keep everything organized."

Commentaires: I'm very happy with Teamleader, it's a good substitute for eg. Salesforce. At a way cheaper price and stylish look and many functions Teamleader is the go to CRM-software!

Avantages: I like the design and UX of the software. It's very clear what you can do and where you should go for certain functions. The ability to track your time spent on projects is also very helpful, not only for the management but also for yourself so you can keep track on how fast you're finishing projects.

Inconvénients: Some settings aren't explained very well and require some research to know what you need to change.

Réponse de l'éditeur

envoyé par Teamleader le 27/11/2018

Hi,

We're all very pleased to read your positive feedback. Thanks a lot for the recommendation! :)

  • Provenance de l'utilisateur 
  • Publié le 26/11/2018
Utilisateur vérifié
Zaakvoerder
Internet, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 20/10/2018

"Simple tool for simple tasks"

Avantages: That it has a lot of potential and features.

Inconvénients: The status of all the features is lacking in depth and compared to others is poor.

Réponse de l'éditeur

envoyé par Teamleader le 27/11/2018

Hi,

first of all thanks for the honest feedback, always appreciated.

Moreover if you'd like to deepen the features of our software our team of CS and/or Support are always available.

  • Provenance de l'utilisateur 
  • Publié le 20/10/2018
Utilisateur vérifié
Inside Sales
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/07/2016

"Great tool!"

Commentaires: Teamleader is a tool with a lot of possibilities. You can choose with features you want to use. I only use the CRM and the invoice feature and I must say that I get a lot for such a low price. I have an integration with Gmail and Google calendar. At the end of the quarter I can easily export my invoices to my accounting tool. They promised me one integrated tool and it's true I can manage my whole administration in one software. Furthermore they have a very good support service.

Avantages: Very nice tool, easy to use and not that expensive.

Inconvénients: None, the tool is great!

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/07/2016
Luca C.
CEO
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    2/10
  • Provenance de l'utilisateur 
  • Publié le 30/08/2018

"Bad Customer Service "

Commentaires: We chose and implemented Team Leader in 2018 after a software selection. The tool has many advantages but also many gaps. An example? We work on the Italian market and if we want to segment our prospects by province, there is no possibility of doing it because the Italian provinces are not included in the system. We reported the problem to the customer service who lanned the solution after 3 months. The deadline has passed and the problem is still not solved. Very bad!

Avantages: Easy to learn and smart frontend layout

Inconvénients: Project management may be improved

  • Provenance de l'utilisateur 
  • Publié le 30/08/2018
Jasper V.
Sales Manager
Logiciels, 51-200 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 10/11/2018

"Great CRM software"

Commentaires: I advise to concern Teamleader as one of your new CRM systems.

Avantages: Full pipeline management, aftersales and invoicing.

Inconvénients: The integrations with teamleader are less than with Salesforce.

Réponse de l'éditeur

envoyé par Teamleader le 27/11/2018

Hi Jasper,

thanks for the feedback.

Regarding the integrations we are working hard to increase more and more the number of integrations with Teamleader . About this we have recently launched an Integration Fund for the all European SMEs that want to integrate their solution with our platform. You can take a look here https://marketplace.teamleader.eu/eu/en/fund

Thanks again for the review!

  • Provenance de l'utilisateur 
  • Publié le 10/11/2018
Niels V.
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 13/07/2016
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 13/07/2016
Jacqui M.
Global Community Manager
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 28/08/2017
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 28/08/2017
Katrien D.
COO
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/08/2016
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/08/2016
Gilles M.
COO & Co-Founder
Ressources humaines, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 01/08/2016
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 01/08/2016
Lieven O.
Technical Marketing Manager
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 26/05/2016
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 26/05/2016
Thomas P.
Sales Executive France
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 07/03/2017
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 07/03/2017
Johan W.
Sales & Operations Director
Eau/gaz/électricité, 51-200 employés
  • Note globale
    4/5
  • Facilité d'utilisation
    Sans note
  • Fonctionnalités
    Sans note
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 23/07/2018
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 23/07/2018
Suzanne A.
Marketing & Communication
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 01/08/2016

Réponse de l'éditeur

envoyé par Teamleader le 09/02/2018

Great to see you give our customer support 5 stars! Need help or have a question? They are there for you...

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 01/08/2016
Jim C.
Marketing et publicité, 2-10 employés
  • Note globale
    3/5
  • Facilité d'utilisation
    Sans note
  • Fonctionnalités
    Sans note
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 03/03/2019
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 03/03/2019