Note moyenne

  • Note globale
  • Facilité d'utilisation
  • Service client

En savoir plus sur Dynamics 365

Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.

En savoir plus sur Dynamics 365

Filtrer les avis (4 187)

Note du produit

Note du produit

Utilisation

Classer par

Avez-vous déjà utilisé Dynamics 365 ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (4 187)

Omar O.
Manager (Maroc)
Marchés boursiers, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Adapter l'utilisation au graphisme

4 l’année dernière

Avantages:

Elles le meilleure qui existe, mais Les autres logiciels libres sont plus efficace et adapter à une utilisation des spécialistes. Chose qui ne l'est pas pour Microsoft. Donc, Faire ressortir une version semi libre est très intéressant pour donner la chance à une amélioration plus efficace.

Inconvénients:

Le développement algorithmique des applications installer

Hugo D.
CEO (France)
Médias de diffusion, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Avec du potentiel !

4 il y a 11 mois

Avantages:

J'ai fais le choix de prendre Dynamics 365 car j'utilisais une grande partie de leurs produits. J'ai vraiment adoré la simplicité de son utilisation dans la démonstration.

Inconvénients:

L'ensemble du système CRM est trop limité, avec moins de fonctionnalités que certains concurrents. Pour ma part, le prix est assez exorbitant pour une micro entreprise. Je pense changer de logiciel sous peu de temps.

Martine P.
Conseillère au suivi budgétaire (Canada)
Administration publique, 10 000+ employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Tout au même endroit

5 l’année dernière

Commentaires: Microsoft dynamics CRM a permis d’automatiser une foule de tâche et la productivité a été améliorée.

Avantages:

J’apprécie énormément ce logiciel car tout se trouve au même endroit. C’est très rapide de trouver l’information dont on a besoin.

Inconvénients:

Le seul point faible est qu’il y a tellement d’options que c’est difficile de le connaître en profondeur.

Caroline W.
Caroline W.
Warehouse Supervisor (É.-U.)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Inconceivable software with lead tracking.

5 il y a 2 mois Nouveau

Commentaires: Wonderful with lead tracking.
Reliable with sales tracking.
Convenient with boasting sales.
Intuitive and mobile friendly app.

Avantages:

Efficient with lead tracking. Magnificent with account management. Help with boasting sales. The mobile app is friendly and intuitive.

Inconvénients:

It's an great software with lead tracking.

Utilisateur vérifié
IT Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Impression, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Dynamics 365 for Business

4 il y a 3 semaines Nouveau

Commentaires: Overall, Dynamics has left a positive mark on our business. We saw gains in efficiency, sales, profits, and more.

Avantages:

This software allowed our company to manage a large variety of customers easily and effectively. This was a great solution that boosted revenue and sales dramatically once we optimized it to fit our business needs.

Inconvénients:

Dynamics 365 integrates strongly with only other Microsoft products. It would be nice to gain some outside functionality that is not natively supported in Dynamics.

Sandra S.
Billing Coordinator (É.-U.)
Exploitation minière et métaux, 11-50 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Difficult to use

3 le mois dernier Nouveau

Commentaires: If there was an option I would stick with Vision.

Avantages:

The only thing I like about this software is the expense report management. You can upload your receipts and it will read it automatically.

Inconvénients:

This software is not user friendly. At the beginning I got lost setting up a client then setting up a project and there are way too many steps after that, you are jumping all over the place instead of it being all together. too much time is wasted in setting up the client and the project.

José raúl P.
José raúl P.
Business Development Director (Colombie)
Utilisateur LinkedIn vérifié
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great CRM for B2B Businesses

5 il y a 2 mois

Commentaires: Great CRM software for B2B enterprises

Avantages:

customer support, document management capacity, dashboards, and ad-hoc report builder from the setup phase

Inconvénients:

missing integration with other Microsoft products such as Linkedin

Utilisateur vérifié
IT Manager (Pologne)
Utilisateur LinkedIn vérifié
Exploitation minière et métaux, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

One software to rule them all.

4 le mois dernier Nouveau

Commentaires: Dynamics 365 is used to manage every aspect of the enterprise. Many users are satisfied with legal requirements, fiscal reporting and ensuring the consistency of processes. The learning curve of the system is quite short, and you can integrate a new employee quite quickly.

Avantages:

I really like how it can be extended with additional applications, modifications and integration with other products.

Inconvénients:

Reporting could be more dynamic and user-changeable. Creating or changing reports is least to say inconvenient.

Ahmed A.
Ahmed A.
Operation Officer (Pakistan)
Utilisateur LinkedIn vérifié
Banque, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

The best for Retail Businesses

4 le mois dernier Nouveau

Commentaires: Best for all highly recommended

Avantages:

I like the about this application is its easy usable interface and very convenient surface to understand by everyone is the some best about this application

Inconvénients:

There is nothing is least like about this application because it is providing maximum support to businesses

Massimiliano C.
Massimiliano C.
responsabile amministrativo (Italie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

amazing product

4 le mois dernier Nouveau

Avantages:

scalability, fit pefectly in every needs you have

Inconvénients:

I really don't knowa, every features od field or functional procedure is easy to set up

George K.
George K.
Financial Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Banque, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Superman with payables and receivable accounting

5 il y a 2 mois Nouveau

Commentaires: Marvelous with real-time financial reporting.
Great with inventory control.
Reliable with invoicing for payables and receivable.
Efficient with bank reconciliation.

Avantages:

It's a great software with creating of invoices. Efficient with payables accounting. Reliable with inventory management. Great with bank reconciliation.

Inconvénients:

Efficient ERP with real-time financial reporting.

Jeremy R.
Jeremy R.
Supply Chain Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Fascinating with sales tracking and real-time reporting.

5 il y a 2 mois Nouveau

Commentaires: Magnificent with sales tracking and reporting.
Reliable with team collaboration.
Intuitive user interface.
Cost effective and ease of use.

Avantages:

It's incredible with sales reporting and analytics. Reliable with team collaboration. Great with file sharing and document management. Intuitive user interface.

Inconvénients:

It's a great software with sales reporting.

Utilisateur vérifié
Sr. Account Executive (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Easy to use for enterprise sales

4 le mois dernier Nouveau

Avantages:

The interface that my organization has configured is highly customized. I have multiple tools that I can access and I have SSO from my outlook email account.

Inconvénients:

Some of the interface seems a bit dated in terms of UI.

April L.
Counselor/Assistant Project Director (É.-U.)
Hôpitaux et soins de santé, 5 001-10 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Multifunctional Top of The Line Software.

5 il y a 11 mois

Commentaires: Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example, Upgrade dynamic Improve business measure results Drive advancement Improve business measure readiness Improve client relations/administration Drive income development Cost the board Improve provider or accomplice connections Make inward/operational efficiencies Lessen time to advertise

Avantages:

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Inconvénients:

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer. Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

Faruk A.
Faruk A.
Head of Growth (Pologne)
Utilisateur LinkedIn vérifié
Internet, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Gets the job done but a little rigid CRM

4 l’année dernière

Commentaires: We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it. As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action. I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.

Avantages:

Easy integration with the other tools - even they are not from Microsoft CRM gets the job done Easy contract management with DocuSign and MS Drive CRM structure for the leads and potentials Customization options Reports are enough for a regular sales team but it is possible to get custom and advanced reporting Access management is better than many other CRMs

Inconvénients:

The user interface can be improved The whole system for CRM is too rigid and not that user friendly like a few other competitors It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features

Oussama L.
Oussama L.
technician (Maroc)
Utilisateur LinkedIn vérifié
Automobile, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

dynamic 365 is in the field pro path o for easy tasks

4 l’année dernière

Commentaires: from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Avantages:

during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Inconvénients:

one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Keegan D.
Entrepreneur (É.-U.)
Internet, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

I love the ease of user friendliness! CRM is in a category by itself!

5 l’année dernière

Commentaires: It's a CRM that is anything but difficult to utilize whenever you have gotten its hang, in the event that you are an individual who utilizes these applications there will be no issue here. It has great reconciliation with Microsoft administrations and any individual who has utilized these administrations will feel right comfortable. It's an absolute necessity requirement for any business as it goes about as a focal center point to thoroughly understand your customers, your business, advertising, money and different other client assistance alternatives. It's customization choices are likewise simple to utilize permitting you to advance your experience. Anyway there are a few negatives basically being the moderate information transfer speed because of it's cloud based sparing experience, it's versatile experience is likewise not very extraordinary as it runs gradually. Copy contacts are additionally a problem to manage in this product. Generally incredible programming to use with simply some minor issues that can be rectified.

Avantages:

All that you'd require in a business field is here, to place in basic terms putting deals, advertising, money and client assistance alternatives. It is nothing obscure and somebody that utilizes CRM programming projects will feel right comfortable with this product. I like that I can follow anything I need to think pretty much the entirety of my customers and its usability is faultless on the off chance that you are somebody who has utilized these sort of projects before this is an excellent item to utilize. You needn't bother with any programming information or any sort of other outside information to alter the framework as you would prefer. It's mix as well with it's other Microsoft parties is fantastic this is something that most outsider CRM programming projects don't have henceforth making this CRM programming the best choice in the market to date.

Inconvénients:

The mobile app isn't extremely extraordinary. There are exceptionally successive accidents and it simply doesn't give that experience which an end client expects out of such an incredible platform. Nonetheless, Microsoft had compensated for it by presenting the power applications highlight.

Sandile N.
Information Technology (Afrique du Sud)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Microsoft : The Dynamics 365 review

5 l’année dernière

Commentaires: Microsoft Dynamics 265 is on a league of it own.

Avantages:

I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you on the bleeding edge. From a value point of view, Dynamics is serious. What you escape the case can't be moved by any contender to be specific, Salesforce. You will spend a fortune to get a similar utility from a Salesforce execution. Salesforce and contenders likewise don't have anything like Azure. Having the entirety of your business application biological system under such an umbrella is staggeringly amazing.

Inconvénients:

With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection.

Gytis C.
Engineer (Lituanie)
Matériaux de construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Dynamics 365

4 l’année dernière

Commentaires: That common look and feel also has very tight integration some of the Microsoft office types of products, so for if you're used to your spreadsheets and trying to figure out how you can continue to work within your spreadsheets either uploading information into Dynamics 365 or exporting from Dynamics 365 to excel it becomes a lot easier to do and it's fairly seamless from a integration prespective.

Avantages:

Microsoft Dynamics 365 is one of the leading systems and one of the top systems in terms of market share, customer satisfaction and one of the most known year peaces in marketplace. There are two primary offers of the 365. First is business central solution what marketplace provides for customers, but on the other hand there are more complex finace operations which is the bigger Enterprise offering within dynamics 365. So you have two differnent types of solutions and business central is meant to be more simplified easier to use, easier to implement type of soliution whereas ethanol or finance and operations is meant to compete with sap and oracle.

Inconvénients:

Different modules within the Dyniamics 365 offering are some of the common weaknesses cited by our clients that are using the product. Now in addition of some of functional strengths I just mentioned Dynamics 365 also has the advantage of having that traditional Microsoft look and feel. For those who have used office 365 or Microsoft office or other Microsoft products within your company over the years you will find that Dynamics 365 looks a lot like what you're used to whether is how you navigate the system or how you find certain things within the system it tends to have that common look and feel.

Agnes M.
Technical Engineer (É.-U.)
Banque, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Good System for Savings and Credit Coopertaive Societies

5 il y a 2 ans

Commentaires: I loved Dynamics, its ease of implementation and use.

Avantages:

The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash. The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics. The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time. We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process. Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Inconvénients:

The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

Sarah O.
Sarah O.
Marketing Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great customizable software but a pain to learn/set up!

5 il y a 2 ans

Commentaires: Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Avantages:

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Inconvénients:

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Ty C.
Ty C.
Lead Business System Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Papier et produits forestiers, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Dynamics in a league of it's own

5 il y a 2 ans

Commentaires: I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Avantages:

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Inconvénients:

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Suthan C.
Senior Software Engineer (Sri Lanka)
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

This product settles on choices simpler in light of the fact that the incorporated information is ac

5 il y a 3 ans

Commentaires: Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities.

Avantages:

Simple to utilize, not costly, and easy to explore. Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well. Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required. Client support is great with the FAQ and choices that are truly required. I can mass information to One Drive and access it synchronized with my work area. On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up. It has a ton of additional items. The portable application is valuable for checking reports or access information when visiting clients or not before a work station. This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit. All capacities you need are effectively accessible with a tick or contact. There are applications accessible for Android, iOS and Windows Phone.

Inconvénients:

It has issues when an update is discharged. Isn't easy to use for new clients or learners. Requires a long customization to begin running Sign in portable application is excessively moderate. An excess of reaction time. Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu. It just backings Internet Explorer based programs. Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required. Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant. Poor and troublesome joining with Gmail might be an issue. No visit effectively accessible. It's moderate to spare information since it's cloud based. It relies upon web speed.

Alfredo R.
Alfredo R.
ventas (Mexique)
Utilisateur LinkedIn vérifié
51-200 employés
Temps d'utilisation du produit: Non fourni
Provenance de l'utilisateur

The simplicity of the tool. It was easy to get used to.Adding SKU in bulk is also dynamic and useful

4 il y a 4 ans

Avantages:

1296/5000 Like any CRM software, Microsoft Dynamics 365 allows your company to share communications, leads and opportunities to make the most of your team's time and effort. I particularly appreciate the integration with MS Outlook, although the plug-in is still a bit hard and significantly slows down performance. Integration with the complete package of Microsoft products. Level of customization and integration in third-party applications. The variety of different business line modules allows you to be used by many more people / departments than ever before. The integration of LinkedIn has made the collection of Sales Analysis much easier and has accelerated my ability to find references and presentations for new businesses. The integration of Outlook is also simple and easy to use and allows the tracking of all communications within the Sales module with a click of a button. What I like most is that I can track so many things in one place for my clients. I can see all the previous contacts, both by myself and by others. It is a place for all the documents, able to keep track of the completed tasks, the history of the client, etc. Out of the box, the system is ready to go, so if you have never used a CRM before, you can start using it directly. It is very easy to import data using Excel templates generated by Dynamics so that it does not start completely from the beginning. The system is also very easy to customize without the need of any programming knowledge.

Inconvénients:

A single contact record can not be associated with more than one company. Many of our clients manage multiple sites, so we have many duplicate contacts. Users often find the system frustrating when it does not work, it can be slow, there are problems with it working on Edge, and there are limits to the available customizations. The connector of Outlook is difficult to use, we have downloaded it with mixed success, sometimes decreasing the perspective at unusable speeds and others that are not reliable to use. Although personalization has come a long way since the first versions, there are still some things that could be useful, such as the possibility of accumulating opportunities from secondary accounts in the main account registry. Opportunity totals can be easily accumulated, but not the actual opportunity list. Licenses are limited to full access or read only, something in between would be useful too. You can not see the exact amount of data stored in your entities. This is a big problem if Dynamics 365 only offers a limited amount of storage in the cloud by CRM. For example, I believe that the first limit of memory beings in the cloud is 10 GB for entry-level CRM users. Like us, we have a lot of integration data and add-ons, which would be very nice to understand the amount of data that. It is not customizable for our commercial use. It is not a product as effective as something built for our commercial needs, like the Megaphone.

Timothy J.
Director of IT (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

4 il y a 2 ans

Commentaires: I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Avantages:

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Inconvénients:

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.