Avis clients sur Mend

Intuitive Software

Commentaires: Overall positive

Avantages:

I've been using Mend software several times in the past year for telemedicine and it has been simple, easy to use and fully functional. Have no problems with this

Inconvénients:

No cons to note. Software works well and is intuitive

Mend

Commentaires: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Avantages:

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Inconvénients:

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Mend is critical infrastructure

Commentaires: In the beginning not good. I had to reschedule and or change appointment conversation to a phone call.

Avantages:

The most beneficial feature is Mend existing at all. All of the features are needed for the service to be complete. This service has provided me with necessary mental health and medical treatment to be a healthy person and thrive.

Inconvénients:

The difficulty in the beginning when using Mend was audio issues. Those issues have been resolved and no longer an issue. Also low internet bandwidth can prevent connection.

Mend Review

Commentaires: Mostly good.

Avantages:

I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

Inconvénients:

It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

Working good now

Commentaires: Great. Ow very clear picture and sond quality.

Avantages:

Talking to my therapist great sound and picture.

Inconvénients:

Sometimes technology for a long time ⌚ I couldn't be rech . But other therapy I could. Yes !

Mixed Feelings- Healthcare

Commentaires: We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Avantages:

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Inconvénients:

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability. In addition, reporting functionality is lacking. Only very basic reports can be obtained.

My reviewer

Commentaires: Great so far

Avantages:

Honest, open communication, safe environment

Inconvénients:

Some internet issues on my part, but was able to resolve

Phone video therapy

Avantages:

The best thing is the convenience of seeing and speaking with a therapist online over a video call. You can be at home and not worry about going to an office

Inconvénients:

Perhaps making it easier to reconnect with the appointment in case of a loss of connection during an online appointment. Maneuvering that sometimes gets a little tricky and confusing

Blessed he is!!

Commentaires: Overall im greatly impressed with your style! Never have crossed any boundaries, very satisfied!

Avantages:

That i can feature a song about yall in the future! I love the staff as family cuz they treat me right! Glad to have y’all in my life!!

Inconvénients:

Everything cherry i loved the staff and their capabilities to keep things authentic.

Mend

Avantages:

Easy to use. However this survey is very difficult.

Inconvénients:

Waiting room needs to have more content.

The best option for my needs

Commentaires: Mend is the best platform available for my needs (I've tested Doxy and zoom as well). Most of the "cons" I've experienced are works in progress at Mend. The Mend team is always working to improve and update the platform. I'm excited to see what else they have in store.

Avantages:

1. Clients do not have to download software. 2. Scheduling appointments with automatic reminders. 3. Alerts when the client signs in for the appointment. 4. Very few audio / visual challenges. 5. Excellent customer service. 6. Mend shows you the strength of both your internet connection and your clients internet connection. 7. When clients join a session, clients must enter same dob as I have listed in their chart before being allowed into the waiting room.

Inconvénients:

1. Clients can't sign on without an appointment (like with Doxy) 2. No virtual background option (like with zoom) 3. I wish the settings (mine and what I set for the clients) had more detailed options. 4. I wish I knew the details of what / when Mend sent clients reminders or alerts. For example, I didn't know until clients told me that Mend was sending them daily reminders to test their speed. 5. The platform seems to use more bandwidth than other hipaa compliant platforms as evidenced by increased lagging or delays. 6. No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image). 7. Clients must be over 18. 8. Mend notifies me at the time of the appointment if the client is in the waiting room. I wish Mend notified me when the client joined regardless of whether they are early, on time, or late. 9. The notifications don't always come to me. 10. It's not always easy to tell if a client is waiting (EG. Their appointment doesn't turn green without refreshing the page).

When It Works, It Works!

Avantages:

When it works, it is great! If everyone has a high speed internet connection it seems to work, but with some clients living in rural areas, they are not always afforded the opportunity to receive high speed internet.

Inconvénients:

Long lag time waiting for patients to load and be able to access. Sometimes the sound cuts out and one side or the other has no audio, other times the video is garbled and distorted.

Mend review

Commentaires: I will definitely not recommend this product, there are many on the market that are much more user friendly and easier to use.

Avantages:

It is very simple to set up the template.

Inconvénients:

The problem is that it is very archaic. The features are very non user friendly. It is difficult to navigate to find a patient, its almost working backwards, instead of present time onwards, its completely backwards. When you are searching for a patient on the schedule, they no longer appear on the list view of the schedule.

Mend for telehealth appointments

Commentaires: It is pretty easy to use and navigate when you get trained. The patients like it.

Avantages:

We use Mend every day at our facility for our telehealth appointments. This has allowed us to continue seeing patients while in the midst of the pandemic. It is a very valuable tool in our Federally Qualified Health Center. Our providers are able to work from home or the office while using the Mend application. Our patients appreciate not having to come in to a crowded waiting room during the pandemic. They also appreciate being able to have a "sick" visit from the comfort and privacy of their home.

Inconvénients:

I think the buy in from the other employees was the most difficult part of the process. They are always hesitant to learn something new.

Just so-so

Commentaires: Overall ok, but could sure be improved w/ features & integration with EHR

Avantages:

Pretty easy to learn. Generally reliable - and lots of emails if malfunctioning. Has lots of tip sheets. Patients don't have to download an app

Inconvénients:

Limited features (e.g., screen share would be nice); not connected to EHR so have to schedule/check out appts in 2 places which is a real hassle.

Branding and professionalism

Commentaires: I have chosen Mend for my group session because they don't limit the amount of clients, it's easily accessible, very minimal dropped sessions even when the client does not have the best connection and/or are rural.

Avantages:

I like that my clients are able to access the software with minimal steps, no profile, plugin, and or downloads. Also, the "mend" logo/branding creates a professional setting for my agency, my clients appear more at ease knowing that their information is confidential.

Inconvénients:

It have encountered some technical issues while in session, the customer services response is slow.

Helpful and functional, but needs improvement for ease of use

Avantages:

I like that the patient/client doesn't have to deal with the process of setting up their own account. After the provider sets up the patient's account, they need only to enter their date of birth when they receive a link in order to complete assessments.

Inconvénients:

It was difficult for me to access completed assessments that I assigned to clients.

Good product

Commentaires: My overall experience with Mend has been great! I am able to see clients from all over the country. No matter if I am traveling or at a different office, I am able to have full therapy sessions.

Avantages:

The thing I love most about this product is how easy it is for clients to use to connect with me for sessions. It runs really well.

Inconvénients:

You do need to have a strong internet connection for it work really well. This can be pretty frustrating when you don't or strong internet is not available in certain areas of the country.

A useful tool for video communications with a few flaws

Commentaires: It's alright. Having to make a profile for each patient that schedules a video visit is a pain in the butt, I want there to be some way for the patient to create their own account, or a way to seamlessly transfer our EMR information to create a mend account without wasting all this time copy/pasting patient info.

Avantages:

Easy to register patients into the system, patients can confirm that their tech works prior to the appointment.

Inconvénients:

we have no automated software to link mend to our EMR, so every mend patient must be added manually. A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time. There is also no feedback that the patient database is being queried when you search for it, so it's hard to tell if there are no users with that name, or if the database hasn't finished it's search yet. I often times end up making duplicate patient profiles just because I think the patient is not in the system when they are, the database was just slow to show me that. The speed in which search query finishes varies between half a second to almost 10 seconds. Add one of those spinning "searching" icons so I know it's still searching.

User friendly, great customer support

Commentaires: I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

Avantages:

I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

Inconvénients:

It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

Very secure and great features!

Commentaires: Mend has been very helpful during the COVID pandemic. As the need for increased access to telehealth platforms occurred, it was such a relief to already have the Mend product and have staff familiar with the telehealth process. I would highly recommend!

Avantages:

The software is very easy/intuitive to use. The company has made improvements over the past year that are comparable to other products being used for telehealth. As a mental health provider and with COVID 19, the need for telehealth became critical. This platform is secure and I love the features that include reminding clients of appointments and reminding them that assessments or other documents need to be completed!

Inconvénients:

One aspect of the software that is more cumbersome than other platforms in that you are required to enter each client into the system individually rather than having a simple link that can be shared with the client without having to enter each unique client's information into the system. However, this is only a minimal amount of time/effort required to do so.

Used for Telehealth Video Appointments with Clients

Commentaires: Overall, it has helped our agency be able to accommodate to our clients during this pandemic and provide telehealth appointments to them so that we can continue to provide services.

Avantages:

I like that this platform can be accessed from any computer/location. I also like that reminder notifications are sent automatically to client's when there is an upcoming appointment.

Inconvénients:

I have had a lot of client's struggle with getting the software to work 100% functionally. I have experienced difficulties with microphone/webcam/camera working in multiple visits with clients. It could be a little more user friendly.

Great easy sofwaew

Commentaires: I use it for therapy and doctors visita

Avantages:

Good and easy to use. Great quality and sound. I would think maybe a bit extra space to see on the screen would be better. Like a full screen when you FaceTime

Inconvénients:

Not really much to complain about. Good services

MEND Review

Commentaires: I have been able to cut down patient check in time when checking into their first appointment. They don't have to sit and fill out paperwork before seeing the provider and can do it all on their smart phones in the comfort of their homes. This has also cut down on patients checking in late to their appointments. Overall, I think it has been a great use for our intake team and from what I hear, the providers find if very easy to use as well.

Avantages:

Although I am not a provider offering services through MEND, I use it often to send registration paperwork to patients. I have experienced a training with MEND and the customer support was excellent and easy to follow. Anytime you have a question, someone responds very quickly. What I like most about the software is how easy it is to navigate and input data.

Inconvénients:

I'm being completely honest when I say that I don't have any issues with using MEND for the things I do. The only thing that took a few tries for me to remember was setting up a child under age 18; I had to remind myself to also obtain all parent/guardian information too, such as date of birth. Everything has been smooth sailing other than that.

Mend for healthcare

Avantages:

The adhoc visit feature is easy to use. It interface is easy to navigate.

Inconvénients:

The text message that is sent to patients is confusing. They often click on the test link so I usually send a text that is clearer and includes only one link. Video quality is not great. If reception isn’t strong, the person will be unable to connect. I often have to wait about 5 min for someone to get connected into a video visit.