15 ans à aider les entreprises belges
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En savoir plus sur NinjaOne

NinjaOne est une solution tout-en-un de gestion et de surveillance des services informatiques simple et appréciée par les professionnels de l'informatique.

En savoir plus sur NinjaOne

Avantages:

Ease of use, Cost, No false positives, excellent account management.

Inconvénients:

Lack of built in scripting. Has custom scripting capability but a small script database.

NinjaOne - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,3/10

NinjaOne a reçu une note globale de 4,8 étoiles sur 5 d'après 211 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (211)

Christophe
Directeur Technique (France)
Matériel informatique, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Ninja RMM, un produit en constante evolution

5,0 l’année dernière

Commentaires: Au déla du produits qui fonctionne tres bien, nous avons découvert une équipe réactive et a l'écoute de nos demande, plus qu'un fournisseur Ninja est un partenaire fiable

Avantages:

Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.

Inconvénients:

L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.

Antoine
RSSI (France)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Rc Group

5,0 l’année dernière

Avantages:

A chaque mise à jour des évolutions pertinentes

Inconvénients:

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Fabio
System & Network Engineer (France)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Répond aux attentes

5,0 il y a 3 ans

Commentaires: Le support technique est très réactif, le commercial est également présent lorsqu'on en a besoin. Super équipe dans l'ensemble !

Avantages:

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients:

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Nicolas
CTO (Suisse)
Logiciels, 2–10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Simple et efficace

5,0 il y a 4 ans

Avantages:

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients:

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Geneviève
Formatrice (Canada)
Cabinet d'avocats, 51–200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Excellent outil de gestion des billets

5,0 il y a 3 mois

Commentaires: Nous avons remplacé l’utilisation du courriel pour l’ouverture des billets et nous avons que de bons commentaires. Il est facile d’utilisation et j’adore la fonction de capture d’ecran

Avantages:

Facile d’utilisation, permet de créer un billet pour une autre personne que soi et d’y ajouter des captures d’écran

Inconvénients:

Aucun, je n’ai que du positif à dire sur cet outil!

Gil
Gil
CTO (É.-U.)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Best-in-class RMM for internal IT Departments

5,0 il y a 2 ans

Commentaires: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Avantages:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Inconvénients:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives envisagées : Datto RMM, Syncro et N-central

Pourquoi passer à NinjaOne : We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Eliot
Technical Lead (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

A solid, simple, modern RMM solution

5,0 il y a 6 mois

Commentaires: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Avantages:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Inconvénients:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives envisagées : N-central

Pourquoi choisir NinjaOne : LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Logiciel antérieur : LogMeIn Central

Pourquoi passer à NinjaOne : NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Kagera
Project Manager (É.-U.)
Équipement et fournitures de bureau, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

My Experience With NinjaOne

5,0 il y a 2 mois Nouveau

Avantages:

The tool comes with great remote support features It makes IT management easy

Inconvénients:

With NinjaOne, all has been seamless. It is affordable too.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Réseaux informatiques, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

their SMS login is not working - no fix from their support in timly manner

2,0 il y a 2 ans

Commentaires: not good, major issues should be fixed at the time and not dragged out,

Avantages:

their is not a lot - I'm not impressed by their lack in support.

Inconvénients:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Alec
IT Manager (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Great RMM and Ticketing System

5,0 il y a 3 mois

Commentaires: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Avantages:

Ease of use, scripting that just works, and the dojo community for help

Inconvénients:

It is a little too basic. The document feature is not the best so we use a different product.

Alternatives envisagées : ManageEngine ServiceDesk Plus et Atera

Pourquoi passer à NinjaOne : Price point, ease of use, and nothing overly complicated.

Tim
Tim
Director of Technology (É.-U.)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 1 001–5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Best RMM tool on the market

5,0 il y a 4 ans

Commentaires: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Avantages:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Inconvénients:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives envisagées : Atera et Kaseya VSA

Pourquoi choisir NinjaOne : spiceworks wasn't accurately keeping my hardware up to date.

Logiciel antérieur : Spiceworks Cloud Help Desk

Pourquoi passer à NinjaOne : Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Grant
Network Engineer (É.-U.)
Services financiers, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Favorite RMM to use and manage

5,0 il y a 6 mois

Commentaires: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Avantages:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Inconvénients:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternatives envisagées : Datto RMM, ConnectWise RMM, Atera et LogMeIn Central

Pourquoi passer à NinjaOne : Ease of use and very robust and smooth patch management experience.

Patrick
Patrick
System administrator (Canada)
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Best RMM in the business

5,0 il y a 6 mois

Commentaires: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Avantages:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Inconvénients:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Nyoro
Construction Manager (É.-U.)
Construction, 1 001–5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

NinjaOne Has Been an Effective IT Management Tool

5,0 il y a 2 mois Nouveau

Avantages:

NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.

Inconvénients:

NinjaOne makes work easier. No dislikes about NinjaOne.

Micheal
Marketing Director (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

NinjaOne Has Been a Reliable and Easy to Use Solution

5,0 il y a 2 mois Nouveau

Avantages:

The capabilities of NinjaOne are excellent. NinjaOne makes work easier for us.

Inconvénients:

I do not have dislikes for NinjaOne. NinjaOne is superb.

Pat
VP Sales (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Ninja Review

5,0 il y a 5 ans

Commentaires: We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Avantages:

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Inconvénients:

The reporting functions need some improvement as well as the backup functionality.

Alternatives envisagées : ConnectWise ScreenConnect

Pourquoi choisir NinjaOne : Ease of use was the main reason.

Logiciel antérieur : Kaseya VSA

Pourquoi passer à NinjaOne : As mentioned before ease of use , price point and our rep.

Gary
Head of Systems (R.-U.)
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Great RMM with all the features you needs without being overly complicated

5,0 il y a 3 ans

Avantages:

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Inconvénients:

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

Alternatives envisagées : N-sight et LogMeIn Central

Pourquoi passer à NinjaOne : Ninja offered a simpler set up and a better pricing structure.

Warren
General Manager (R.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

A very affordable RMM solution.

4,0 l’année dernière

Commentaires: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Avantages:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Inconvénients:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternatives envisagées : Zoho Desk

Pourquoi choisir NinjaOne : The pricing was more attractive.

Logiciel antérieur : Zendesk Suite

Pourquoi passer à NinjaOne : Pricing and the features which it offers. The different products which we could integrate was also an attraction.

Adam
Tier 3 Support Technician (Irlande)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

NinjaOne: A 5-star product

5,0 il y a 2 ans

Commentaires: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Avantages:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Inconvénients:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Chalden
Network Technician (Afrique du Sud)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Amazing RMM software.

5,0 il y a 3 ans

Commentaires: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Avantages:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Inconvénients:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Anthony
Directeur Technique (France)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

The Best RMM pour IT

5,0 il y a 2 ans

Commentaires: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Avantages:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Inconvénients:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Ryan
Owner, Lead Technology Solutions Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

An Excellent Solution for Start-Up MSPs

5,0 il y a 5 ans

Commentaires: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Avantages:

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Inconvénients:

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Olivier
IT Manager (France)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

4,0 il y a 7 ans

Commentaires: Proactive service
Real time issues detection
Scheduled action
Win a lot of time !

Avantages:

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Inconvénients:

- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers

Réponse de l'équipe de NinjaOne

il y a 7 ans

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)

David
Owner, Operator (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

NinjaRMM caters to all sizes

5,0 il y a 5 ans

Commentaires: Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!

Avantages:

Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.

Inconvénients:

I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.

Ghassan
Ghassan
executive manager (Ouganda)
Utilisateur LinkedIn vérifié
E-learning, 51–200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Ninjaone makes IT more efficient and meets our requirements

5,0 il y a 2 ans

Commentaires: NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.

Avantages:

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Inconvénients:

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.