Avis clients sur NinjaOne

Rc Group

Avantages:

A chaque mise à jour des évolutions pertinentes

Inconvénients:

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Répond aux attentes

Commentaires: Le support technique est très réactif, le commercial est également présent lorsqu'on en a besoin. Super équipe dans l'ensemble !

Avantages:

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients:

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Simple et efficace

Avantages:

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients:

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Great RMM with additional capabilities continuously added - Great price!

Avantages:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Inconvénients:

Nothing - usually there is something, but I have no cons.

Best-in-class RMM for internal IT Departments

Commentaires: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Avantages:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Inconvénients:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives envisagées : Datto RMM, Syncro et N-central

Pourquoi passer à NinjaOne : We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

their SMS login is not working - no fix from their support in timly manner

Commentaires: not good, major issues should be fixed at the time and not dragged out,

Avantages:

their is not a lot - I'm not impressed by their lack in support.

Inconvénients:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Could not think of a different solution

Commentaires: We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will do other things we needed to resolve as well, like patch management and inventory.

Avantages:

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

Inconvénients:

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.

Ninja One changed our business

Commentaires: Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Avantages:

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Inconvénients:

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives envisagées : N-central

Pourquoi choisir NinjaOne : Needed a more mature and capable product

Logiciel antérieur : Atera

Pourquoi passer à NinjaOne : Better functionality, better ease of use, better value, and better people to work with.

Best RMM tool on the market

Commentaires: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Avantages:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Inconvénients:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives envisagées : Atera et Kaseya VSA

Pourquoi choisir NinjaOne : spiceworks wasn't accurately keeping my hardware up to date.

Logiciel antérieur : Spiceworks

Pourquoi passer à NinjaOne : Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Hidden Software Gem

Commentaires: Excellent product that we will use for years to come

Avantages:

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Inconvénients:

More customisation of reports would be a great benefit

Alternatives envisagées : SolarWinds Service Desk

Pourquoi choisir NinjaOne : Better features, low cost and ease of deployment

Logiciel antérieur : Datto RMM

Pourquoi passer à NinjaOne : Less complicated setup and ease of use along with intuitive interfaces.

Huge bang for your buck!

Commentaires: We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Avantages:

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Inconvénients:

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Alternatives envisagées : GoTo Meeting et Join.Me

Pourquoi choisir NinjaOne : We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Logiciel antérieur : TeamViewer et Avast Ultimate Business Security

Pourquoi passer à NinjaOne : GoTo/Join were both more expensive and less responsive.

NinjaOne: A 5-star product

Commentaires: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Avantages:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Inconvénients:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

The Best RMM pour IT

Commentaires: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Avantages:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Inconvénients:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Powerful and cost effective RMM tool backed by an efficient support

Commentaires: We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Avantages:

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

Inconvénients:

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great

Alternatives envisagées : VersionOne, N-sight, Avast Business CloudCare et SolarWinds Service Desk

Pourquoi passer à NinjaOne : Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use

Get the job done

Commentaires: Ninja is aggresively customer focused - as it should be.

Avantages:

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Inconvénients:

Anything can be improved. Some aspects of the interface could be tweaked.

ninjaRMM slices through the RMM competition

Commentaires: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Avantages:

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Inconvénients:

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Excellent RMM for newcomers and experienced in the industry

Commentaires: The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

Avantages:

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

Inconvénients:

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.

Alternatives envisagées : N-sight

Pourquoi choisir NinjaOne : Price-point and TeamViewer integration.

Ninja saved us time by simplifying our MSP workflow

Avantages:

The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!

Inconvénients:

The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

Alternatives envisagées : N-sight, ConnectWise Automate et Pulseway

Ninjaone makes IT more efficient and meets our requirements

Commentaires: NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.

Avantages:

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Inconvénients:

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used

Commentaires: There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.

Avantages:

The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.

Inconvénients:

The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .

Well-rounded and easy to implement

Avantages:

We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool

Inconvénients:

It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform.

Outstanding Piece of kit!

Commentaires: We are able to automate and detect a multitude of tasks and issues before they are needed to be done manually. This software does exactly what they say it does, saves you time and money. If you are in the MSP field and are looking for a RMM solution, don't waste your time with the opposition, go to NinjaRMM.

Avantages:

We have grown along side this software, from the very beginning we were told what milestones Ninja were going to hit and they always come up with the goods. Our business has been able to grow rapidly and efficiently due to the help of this software and ease of use. We trialed almost every other software on the market, we wanted value for money and ease of use. If that's what you are looking for NinjaRMM is what you are looking for!

Inconvénients:

If i were to be really picky i would have to say, development was a little slow in the beginning however every company has to find their feet. I can say these guys really have and they have a good support chain to continue to grow.

Ninja RMM for use with Internal Infrastructure.

Commentaires: I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department. my first recommendation was to use software to keep track of and monitor all computers from a single web based interface, as such Ninja was my only choice. they were happy to help me onboard a single company as I think at the time they weren't really marketing to single client departments. i have nothing but positives for the software, the customer service team and the Dojo, where most of my questions are already answered.

Avantages:

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network. the integration with Webroot, TeamViewer, Splash-top and Sherpa make it an integral part of my IT kit, in any company I work for.

Inconvénients:

there is a bit of over complication with scripting, but its something that doesn't have to be used.

Solid product that just works. Doesn't try to be overly fancy or complicated.

Commentaires: Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product.

Avantages:

We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for.

Inconvénients:

The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either.

Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.

Commentaires: Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.

Avantages:

Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat.

Inconvénients:

TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.)