Avis clients sur Boulevard

Top-tier salon management solution that continues to improve

Commentaires: We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!

Avantages:

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

Inconvénients:

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Review of Blvd

Commentaires: Excellent. Open to suggestions for improvements, excellent help chat feature

Avantages:

Help and support is available when I need it; they have thought of so many things in ways that other programs don't

Inconvénients:

Loyalty rewards aren't well developed -need to be able to offer tiers of gifts for points not dollar only; unable to use inventory for units of botox effeciently

Customer Service is Inexistent. Bait and Switch Operation. Once they got you they are GONE!

Commentaires: By far the worst experience I ever had in the Medical Spa Industry. No customer service at all. Not even a single phone number of someone to call if you need help. It's bait and switch operation. They take your money, hope you can figure it out on your own, and then nowhere to be found.

Avantages:

The staffs scheduling was very easy to operate and manage.

Inconvénients:

There's no customer service unless you like talking to a bot. They don't provide any phone numbers. You will have to schedule a zoom call if you need assistance. They don't respond to emails either.

Boulevard has been great!

Commentaires: It has been positive including support and the transition.

Avantages:

How detailed the options are and how responsive the team has been.

Inconvénients:

The transition from square to boulevard.

Love BLVD!

Commentaires: BLVD has been great to work with. The system is easy, and the academy is very helpful when hiring new staff and having them learn the system.

Avantages:

Super user friendly. Always updating to their system. The academy and help chat are excellent for learning the system as well.

Inconvénients:

Could improve/add some features. Although BLVD is always working on adding updates, there is still a few key things that would be even more helpful.

BLVD Review

Avantages:

Easy booking, easy to make changes to services/products, online client profile/booking, client texting, marketing

Inconvénients:

Reporting accuracy, no client texting on professional app, difficulty using on mobile devices

So happy we switched from Aesthetic Record to BLVD!

Commentaires: We are very happy with all of the features, including charting, marketing, patient loyalty, memberships, and boosting our Google reviews!

Avantages:

Best Aesthetic Software I have worked with so far!

Inconvénients:

Still not perfect, but do love they make updates on a regular basis and listen to the feedback of medical providers for future improvements

Amazing Salon Software

Commentaires: Amazing - great customer service. So much better than other software I've used (MindBody / Zenoti)

Avantages:

Ease of use for both clients and salons.

Inconvénients:

As a manager, I wish there was a component in the mobile app to access sales report and potential revenue

review for app

Commentaires: I would say that my experience has been alright so far

Avantages:

How you can save info on clients profile

Inconvénients:

Having to cancel a whole appointment just to add another service to the profile

Salon Director

Commentaires: Positive, every time I engage with a team member from Boulevard they are patient, professional & extremely helpful.

Avantages:

How user friendly it is. Remote access to the system. Message system. The list goes on & on...

Inconvénients:

The fact that you cannot turn reports into PDF's like you can when using summaries. Therefore, I never want to see the summary option removed from the system.

Hair Salon User

Avantages:

Easy to switch over from another product and learning was also easy

Inconvénients:

The inability to see what services are scheduled in the new appointment alert

Organized and Interactive!

Avantages:

The pre-booking feature makes scheduling future appointments extremely easy! Also, separate tabs for customer's history with services, transactions, and product purchases make it easy to help clients find what they are looking for.

Inconvénients:

The integration of packages from our previous booking system did not transfer correctly, which is the only issue we ran into.

User friendly service

Avantages:

I like how fast and efficient Boulevard is. I use Boulevard every day to book appointments, process sales and so much more. Boulevard really does it all. What i like most about it is how easy it is to use and how responsive their customer service is if you have any questions that need to be resolved. Boulevard is customizable to use for your business. I find it easy to keep track of appointments, and clients find it easy as well, since boulevard can send them confirmation email and texts. Overall, I find Boulevard to be such a helpful resource to the business i work at.

Inconvénients:

I dont have many critiques for Boulevard, my only critique would be for the Boulevard app interface, it does not have all the same options that the website does.

Boulevard Scheduling Feauture

Avantages:

The automated way of sending out notifications that saves us a lot of time, the customization of the reports

Inconvénients:

The commission tier of the employees is not synchronized

Love Boulevard!!! Easy to learn and use!

Commentaires: Great overall experience with navigating

Avantages:

The ease of use for the client to book their appointments is amazing! And I love texting my clients directly from the app!

Inconvénients:

No way to get client card for cancelling

Great for spas

Avantages:

The simplicity/quickness to book clients out 2,4,6 weeks with the quick rebook option at checkout, the visibility of calendars, the check in process

Inconvénients:

Wish the texts could stay open as you’re looking for dates/other things within Boulevard instead of having to go back and retype a reply

Boulevard!

Avantages:

Very easy to navigate. The way we can detail clients charts

Inconvénients:

Sometimes can be slow. Lots of updates that we have to catch up on

The BEST platform for spas

Commentaires: Easy to learn, fun to customize. After using very complicated systems this was super easy to learn.

Avantages:

It is user friendly, customizable and constantly evolving to fit the needs of clients. I’ve submitted requests that have been solved and it was so easy to teach and learn.

Inconvénients:

I genuinely do not have anything bad to say. Going back to Mindbody for another job was a headache.

The Best!

Commentaires: I couldn't be happier with the experience. Boulevard is user-friendly, allowing my clients to easily browse available time slots and book their appointment at any time within minutes. The automated reminders and notifications help clients to not miss their appointment too. The entire process is convenient and hassle-free.

Avantages:

Boulevard is convenient and reliable, making the booking process a breeze. Mu clients always say how easy and user friendly it is. The customer support is also exceptional!

Inconvénients:

I like everything about Boulevard. I have no complaints.

Keep all of your clients details together and orderly.

Commentaires: I love BLVD. The only downside is there reports. There are so many important analytics that are important to salon team members when it comes to sales, understanding our clients, retaining clients, and retaining NEW clients. Improve this, and BLVD would be the overall greatest package available.

Avantages:

The 2 way messaging, and professional look of BLVD sets it apart from other systems.

Inconvénients:

Their reports need the most improvement The variety of reports do not measure up to what you would expect from BLVD. They should take a look at other systems and see these are strong points on other systems that may be the reason people hold back from becoming a BLVD User. Reports are so important for Owners and Managers who need to gather analytics in order to create benchmarks for team members.

Best software for your salon

Commentaires: Quick and responsive service

Avantages:

Boulevard is sleek,modern, and user friendly.

Inconvénients:

I would like a feature to approve or deny appointments.

Amazing app for spa services

Avantages:

The layout and easy side menu make it straightforward to see my own bookings or get an overall view of the day, week, or month at the spa. The newly added access to documents and forms and the ability to update SOAP notes on the app is incredibly helpful and time saving.

Inconvénients:

I can’t think of any shortcomings of this app! I love that I can text the spa via the designated number to communicate with front desk, that all the paperwork I need to view is handy from the app now, and that I get text alerts with new booking information. Best scheduling app I’ve used so far

Boulevard

Commentaires: 100% happy with software

Avantages:

easy to book appointments, POS, many useful reports, great customer support

Inconvénients:

down side to customer support is that texting is only option

We LOVE Boulevard!

Commentaires: 10/10 experience with Boulevard! Any time we have a problem or need help, the help chat team is there to help almost immediately.

Avantages:

I mostly love how easy Boulevard is to navigate. User friendly for staff and for clients.

Inconvénients:

I do not have one bad thing to say about Boulevard!

Blvd review

Commentaires: Great.

Avantages:

Easy to cancel reschedule and confirm also personalized client information and timing.

Inconvénients:

The app doesn’t let me just move people on the calendar when it’s ope.