15 ans à aider les entreprises belges
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En savoir plus sur Zoho Assist

Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde.

En savoir plus sur Zoho Assist

Avantages:

Browser integration and Linux support are top features for us. Unattended also is a key feature for us.

Inconvénients:

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.

Zoho Assist - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,6
Fonctionnalités
4,6
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,1/10

Zoho Assist a reçu une note globale de 4,7 étoiles sur 5 d'après 999 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (999)

mallet
directeur (France)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Remote via le WEB

4,0 l’année dernière

Commentaires: Utilisation agréable, fonctionne très bien, juste à faire attention a la gestion du proxy.

Avantages:

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

Inconvénients:

très peu de paramètre pour la gestion du proxy

Alternatives envisagées : TeamViewer Remote

Pourquoi passer à Zoho Assist : pour sa mobilité ( web )

Nicolas
IT (France)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Super service pour IT

5,0 l’année dernière

Avantages:

Toutes les fonctionnalités sont superbes pour un prix raisonnable.

Inconvénients:

rien a signalé, aucun inconvénients détecter.

Kouadio franck arnold
Kouadio franck arnold
Informaticien (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Bon logiciel

5,0 il y a 2 ans

Avantages:

Bon support aide pour la résolution de problèmes informatiques à distance

Inconvénients:

Performance faible par rapport aux logiciels du même genre

Pierre
Director (France)
Immobilier, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Super outil

5,0 il y a 3 ans

Avantages:

Un super outil de la suite Zoho. S'intègre facilement.

Inconvénients:

Intégration et installation très facile

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Réseaux informatiques, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Outil efficace

5,0 il y a 8 mois

Avantages:

La simplicité de la prise en main a distance sur les postes utilisateurs

Inconvénients:

Le lien est envoyé par mail donc l'utilisateur doit avoir un accès a sa boite mail.

Stéphane
CEO (France)
Matériel informatique, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Test de Zoho Assist en tant qu'auto entrepreneur

4,0 il y a 2 ans

Avantages:

J'ai particulièrement appécié sa simplicité d'utilisation et le fait de pouvoir assisté les device en one shot ou de manière permanente (sur les serveurs).

Inconvénients:

L'assistance via un client sur l'ordinateur. Il est plus simple d'utiliser l'envoi de lien de connexion par email.

Harsh Vardhan
Harsh Vardhan
Partner (Inde)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Seamless performance

5,0 il y a 3 semaines Nouveau

Avantages:

Its easy to deploy and perform especially the unattended access.

Inconvénients:

Unattended accesss simplicity, web based, easy to deploy and start access.

Nanette
Owner (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Zoho Assist - Great Product!

5,0 le mois dernier Nouveau

Commentaires: Everything has been great. Support has been wonderful and it is very easy to connect and use. I'm very happy and will definitely be purchasing a monthly subscription.

Avantages:

I liked how easy it was to connect to a remote computer using Zoho Assist and that I don't require a password on the remote computer to access remotely. This was required by a previous program I had used and it was awful because if there was a disconnect the password would reset and I couldn't access remotely.

Inconvénients:

Nothing so far. I haven't had any issues that make me dislike the program.

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir Zoho Assist : I found TeamViewer to be complicated to use and as mentioned if there was an interruption to the remote computer I couldn't access my computer without going into the office to obtain the password. It was very frustrating. I should say that TeamViewer was the free version and I'm making the assumption that the subscribed version would be similar to the free version.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Zoho Assist was my choice because the free version was very simple to use which I expect will continue with the paid subscription. I also appreciate the reasonable price point for a monthly subscription.

PAUL
PAUL
Technical Director (Afrique du Sud)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

ZOHO Assist is going to be indispensable when it is perfect

3,0 il y a 3 ans

Commentaires: Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Avantages:

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Inconvénients:

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Alternatives envisagées : AnyDesk

Pourquoi choisir Zoho Assist : The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : The integration with the ZOHO One products was the main contributing factor.

Clay
Manager (É.-U.)
Vente en gros, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Zoho Assist For Remote Support

5,0 il y a 3 mois

Commentaires: We have been very happy with the overall experience. The software is well-designed and we have never had any technical issues and have never had to contact Zoho technical support. That is a real plus for us.

Avantages:

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Inconvénients:

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir Zoho Assist : Teamviewer was too expensive and required much more setup than Zoho does.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Pricing and ease of use. Tested both Teamviewer and Zoho with our users and they preferred Zoho by far.

Paul
Systems Administrator (É.-U.)
Sports, 201–500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

How to not break the bank with remote assistance.

5,0 il y a 2 mois

Commentaires: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Avantages:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Inconvénients:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Alternatives envisagées : TeamViewer Remote , AnyDesk et BeyondTrust Remote Support

Pourquoi choisir Zoho Assist : Cost and frustrating issues from support.

Logiciel antérieur : LogMeIn Pro

Pourquoi passer à Zoho Assist : The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Amritashan
Architect (Inde)
Immobilier, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Value for money

5,0 il y a 2 mois Nouveau

Commentaires: Before trying out Zoho Assist, i was using another product until one fine day some critical problem on their server knocked it out for a few hours.
i have used Zoho Assist for a few days now and it feels almost like it is not there. This is really difficult to achieve for most of the in-your-face software packages available in the market. Once you connect to a remote client, it is as if you are working on your own computer.
This is the perfect remote assistance software.

Avantages:

* browser-based entirely. you don't have to install another software to provide assistance. * Super smooth connectivity * easy on pockets * translates keys-strokes between platforms (i use it from my linux to connect to a remote Mac, and i don't have to bother about translating my, for example, CTRL + S to CMD + S to save my files. * does not bother with constant ads or purchase requests

Inconvénients:

Cons are a little difficult to find. If i have to be really picky, i would probably say it is the default graphics quality of the remote client that is streamed. But then, remote desktop/assistance is not supposed to be used for multimedia entertainment. And again, it is configurable in the settings, so it is not a bother.

Dan
President (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Remote Support

4,0 le mois dernier Nouveau

Commentaires: So far, the service is meeting & exceeding my expectations based on years of use with other like services.

Avantages:

1. Ease of Use 2. Ease of Deployment across different platforms

Inconvénients:

1. User interface is a bit confusing with several other products and services offered by the company.

Alternatives envisagées : TeamViewer Remote et Avast Business CloudCare

Pourquoi choisir Zoho Assist : Cost is fair. Zoho unlike previous products and services appears to be led by a stable team of people that do not continuously turnover its platform and services every time they are purchased by another entity.

Logiciel antérieur : TeamViewer Remote et Avast Business CloudCare

Pourquoi passer à Zoho Assist : Cost is fair. Zoho unlike previous products and services appears to be led by a stable team of people that do not continuously turnover its platform and services every time they are purchased by another entity.

Ricardo
Support Manager (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Zoho is a great Tool

5,0 il y a 3 semaines Nouveau

Commentaires: Support - GREAT. Always answer within minutes.
The tool - Great and easy to use.

Avantages:

The ability to provide remote support to users without having to pay a huge price.

Inconvénients:

nothing so far. The software is simple and easy to use

Joshua
Proprietor (R.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

My favourite remote technician tool

5,0 la semaine dernière Nouveau

Commentaires: I have found it to be very reliable at maintaining a connection and have never found the service unavailable in over 3 years. I found it more performant than LogMeIn and very close to RDC.

Avantages:

The price is very competitive, but Zoho Assist is in many ways fuller featured than it's competition. The licensing is scaleable for any business size.

Inconvénients:

There is not currently a native ARM64 Windows version of the client.

Alternatives envisagées : LogMeIn Rescue , TeamViewer Remote , GoTo Resolve et GoToMyPC

Pourquoi passer à Zoho Assist : They answered all my onboarding questions quickly and better than their competitors. I was confident in the product meeting my needs before I even used the trial.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Easy to use

5,0 il y a 2 semaines Nouveau

Avantages:

Easy to use, and easy to connect

Inconvénients:

nothing

Alternatives envisagées : TeamViewer Remote

Pourquoi passer à Zoho Assist : Cheaper

Benjamin
IT Systems Administrator (É.-U.)
Jeux d’argent et casinos, 501–1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Really Easy Setup

5,0 il y a 5 ans

Commentaires: We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Avantages:

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Inconvénients:

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Alternatives envisagées : Zero Threat Advanced

Pourquoi choisir Zoho Assist : They no longer offer their services for free. We have numerous issues with their services when it was free so we weren't going to pay for their services.

Logiciel antérieur : TeamViewer Remote , ITarian et Zero Threat Advanced

Pourquoi passer à Zoho Assist : We were already using the Zoho Assist, remote assistance and found it really simple and easy. We decided to try the unattended support and it has been a great experience!

Jay
Supreme Lord and Master. (Australie)
Construction, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Great Product

5,0 il y a 4 ans

Commentaires: I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Avantages:

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Inconvénients:

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard. This can feel obtrusive and unneccessary.

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir Zoho Assist : Pricing was the main reason I switched from Teamviewer. Teamviewer is a little easier to walk the customer through installing if they are old or not a very good listener and not very observent. Zoho requires them to look at their downloads (Such as the bottom left hand corner of the browser for Chrome users) and some customers dont know what browser they are using, dont know what I mean when I talk about looking in the bottom left hand corner and dont listen when I tell them to click on that. However - having said all of that the price difference makes that a small obstacle compared to teamviewers quite expensive pricing. The reality is spending an extra 5 minutes to ge the remote software working or spending an extra $40 odd dollars a month to make it easy.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : This question seems to be requesting the same information as the "why did you make the switch" question. Why did you chose Zoho over another product. Why did you switch to Zoho from another product. Same question same answer.

Matthew
IT Administrator (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Zoho Assist = Great value, Reliable service, and very customizable

5,0 il y a 2 ans

Commentaires: We primarily use Zoho Assist to provide remote access to company workstations but also use it to provide remote IT support

Avantages:

Zoho Assist is the most affordable RDP and remote support platform we have used. The service is extremely reliable and consistent - in a year-and-a-half we've experienced only a couple service outages - which were resolved quickly with the progress communicated to us throughout. Zoho is also constantly adding useful features and improving the quality of their product on a monthly basis. Assist is also very customizable to tailor specifically to business and client needs and can be seamlessly integrated into a vast array of other Zoho or business application products.

Inconvénients:

Because Zoho offers such a wide variety of business solutions the subscription costs, licensing requirements, and configuration administration can be a bit confusing. It can lead to frustration when trying to customize a solution or integrate systems. The live support is very good though, and they always respond to our email inquiries .

Alternatives envisagées : TeamViewer Remote , AnyDesk et LogMeIn

Pourquoi choisir Zoho Assist : We had a Teamviewer corporate license which was thousands of dollars and limited to 3 concurrent connections. It also left us stuck on a specific platform version with the only way to upgrade or add connections being to spend thousands more dollars.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Zoho Assist was the best value and had the best variety of features and scalability options

Alix
Owner (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Zoho Assist is the last remotely platform you will ever need…

5,0 il y a 9 mois

Commentaires: I am 100% happy with Zoho Assist. It makes my life easier and my customers life easier. It saves a whole bunch of $$$ a month, and it’s super dependable. Their platform is never down and always consistent. I highly recommend Zoho Assist.

Avantages:

My absolute favorite thing about Zoho Assist is how easy it is to use on a computer and on my iPad. My customers don’t struggle to install the software and get support. I love the fact that they have customized rates to accommodate smaller IT companies. I definitely recommend this to everyone I talk to about simple and fast Remote Desktop solutions.

Inconvénients:

Nothing. I’ve been using Zoho Assist for 3 years and I have not found one thing I dislike about this platform!!!

Alternatives envisagées : AnyDesk

Pourquoi choisir Zoho Assist : Teamviewer got too expensive to use for a small business.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : I ultimately chose Zoho because it’s a much easier platform to use and more cost effective.

James
Co-Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

An amazing tool to help your business get more done and troubleshoot remotely when troubles arise.

5,0 il y a 5 mois

Commentaires: I couldn't be happier with how well this tool has help me be more efficient and be able to not only get more done but to help those on my team in a moments notice from where ever I might be.

Avantages:

I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.

Inconvénients:

The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.

Alternatives envisagées : TeamViewer Remote et GoToMyPC

Pourquoi choisir Zoho Assist : I prefer the price point and ease of you with Zoho not to mention that as my business grows they have a lot more tools available in their full product assortment.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Simplicity and price point I can't argue with either. This is so simple to use and doesn't break the bank either.

John
Managing Director (R.-U.)
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Look at an alternative to the very expensive other remote assist application

5,0 il y a 5 mois

Commentaires: We were looking at a sensible prices alternative to main named remote access/assist application. We need occasional access to our clients server and PC to assist in problem resolving. The issue we have is that we have several engineer who do oncall assistance. They might only need to get remote access to a customers system once or twice a year. But you can guarantee when they do its 2am in the morning and its urgent. We needed something that everyone could have on their laptops without the extreme expense of a additional license to cover that unusual event that might occur once a year. Previously they would call the sensor engineer or manager to get then to log in and do the fix.
Now everyone can have the ability, the connections time and the number of connection will not go up but customer service has increased.

Avantages:

Very easy to get to work and deploy. Unattended access once applied is so simple to use Note section at end of session really useful Both Browser and desktop version easy to learn The ability to add technicians- Not every needs to use all the time by on call engineer need the ability. This is possible at no addition cost with Zoho. A real plus. Multi connections to allow two technician to look. Nice smooth interface not clunky. User admin easy to learn Ability to have different department with assigned dedicated technician

Inconvénients:

Nothing at the moment. We have run a full test on the type of support we would normally be requested to do. Everything is as good as with the thrid party application we are using

Bailey
Digital Project Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Zoho Assist should be the 'Gold Standard' of remote connect software

5,0 il y a 12 mois

Commentaires: Zoho Assist has become a critically important program for my job. I could not support my clients as easily and with as little customer frustration without it.

Avantages:

Zoho always has a clean GUI, but they also add robust features.

Inconvénients:

I wish I had a little more Branding control, but this does not impede it's use and is similar a feature preference.

Alternatives envisagées : Splashtop

Pourquoi choisir Zoho Assist : I had started using other Zoho apps and loved them, so when I saw that Zoho had a program like Teamviewer called Assist, I figured I should give it a try. I was blown away and began transitioning all my systems from Teamviewer to Zoho Assist.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : I like the GUI, the features, the price, and being a part of the Zoho ecosystem.

Artur
IT (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Zoho Assist Review

5,0 il y a 2 ans

Commentaires: Very good A+++

Avantages:

It is free, they are so nice to help small IT businesses like me and provide the basic services free of cost through their spiceworks network.

Inconvénients:

Nothing, how can you hate free? I respect and support this company, in a world where greed thrives, they were able to help people such as myself during a time like now and the entire pandemic continue to run and help others. Thank you ZOHO!

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir Zoho Assist : Cost

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Needed to run or help friends, family and customers with IT remote services.

David
CIO CSO (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Zoho Assist just works at an unbeatable price!!!!

5,0 il y a 8 mois

Avantages:

Easy to use, install, and reliable. No training is necessary. Support is superb and more features are added constantly.

Inconvénients:

I want to be able to monitor more through the unattended agent. Currently, some monitoring is available, but it's not enough.