Avis clients sur Zoho Assist

Outil efficace

Avantages:

La simplicité de la prise en main a distance sur les postes utilisateurs

Inconvénients:

Le lien est envoyé par mail donc l'utilisateur doit avoir un accès a sa boite mail.

Super service pour IT

Avantages:

Toutes les fonctionnalités sont superbes pour un prix raisonnable.

Inconvénients:

rien a signalé, aucun inconvénients détecter.

Remote via le WEB

Commentaires: Utilisation agréable, fonctionne très bien, juste à faire attention a la gestion du proxy.

Avantages:

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

Inconvénients:

très peu de paramètre pour la gestion du proxy

Alternatives envisagées : TeamViewer Remote

Pourquoi passer à Zoho Assist : pour sa mobilité ( web )

Bon logiciel

Avantages:

Bon support aide pour la résolution de problèmes informatiques à distance

Inconvénients:

Performance faible par rapport aux logiciels du même genre

Super outil

Avantages:

Un super outil de la suite Zoho. S'intègre facilement.

Inconvénients:

Intégration et installation très facile

Test de Zoho Assist en tant qu'auto entrepreneur

Avantages:

J'ai particulièrement appécié sa simplicité d'utilisation et le fait de pouvoir assisté les device en one shot ou de manière permanente (sur les serveurs).

Inconvénients:

L'assistance via un client sur l'ordinateur. Il est plus simple d'utiliser l'envoi de lien de connexion par email.

Good solution

Commentaires: It is good solution. It helps to support our users with ease.

Avantages:

Multi platform support. Ease of deployment.

Inconvénients:

Limited storage for recordings and no opportunity to store recording on technicians machine

Alternatives envisagées : TeamViewer Remote et AnyDesk

Pourquoi passer à Zoho Assist : Price, Performance and security of the solution. TeamViewer and Any desk are widely used by scammers and have bad rep for it.

Zoho Assist review after 2 years

Commentaires: I have been using Zoho Assist for approx 2 years now for both business and personal. While the multiple steps to initiate may be a challenge for my 80 year old mother-In-Law, she is able to follow the steps required. My customers, on the other hand, see this as a feature that gives them multiple opportunities to decide whether or not they want to allow access. As for using the Remote Desktop connection, I have had not issues what so ever - even when my customer's computer is on a limited speed internet connection. I'm very happy with the value I get from Zoho Assist... (Yeah - I know it sounds like an ad, but I'm in industrial instrumentation sales, and this is the way I talk.... :-)

Avantages:

Ease of use and reasonable price. My customers (and in laws) have all felt very comfortable with the multiple levels of security that ensure that they are actively giving me permission to connect to their computers.

Inconvénients:

I really have no complaints... Multiple steps to initiate connection.

Zoho review

Commentaires: Fair to Good I like that i actually login to the program I am using

Avantages:

That I could work on a return and when I get to office its ready to print or whatever needs done

Inconvénients:

I have to leave my computer on at office

Zoho is easy to use and powerful for remote assisting clients.

Commentaires: Easy to use remote help application which I can use form any desktop and Android mobile device. I guess I keep repeating that it is "easy," and the price very reasonable. I have used Teamviewer and Remote desktop, but keep reverting back to Zoho.

Avantages:

Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.

Inconvénients:

No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...

Alternatives envisagées : Remote Desktop Manager, UltraVNC et AnyDesk

Pourquoi choisir Zoho Assist : Cost, ease of use. Zoho was easier to implement unattended access.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Ultimately the ease of implementing and the remote access is seamless and reliable

Easy to use product that does everything you need for remote support

Commentaires: We have used it for years, it's reliable and easy to use, and makes remote support a breeze.

Avantages:

We love how easy Zoho Assist is to use. It has all the features we need for a good price, so its a no-brainer in terms of value.

Inconvénients:

We have no complaints about the product.

Alternatives envisagées : TeamViewer Remote

Pourquoi passer à Zoho Assist : Value and feature set, simple interface that gave more than enough options.

ANDROID UNATTENDED SUPPORT

Commentaires: After the initial enrollement, the software connects fast and with a good resolution.

Avantages:

The support TEAM, did help my company to ENROLL Android devices for UNATTENDED access, and they even they addded a feature needed for my IT company supporting ALL customers

Inconvénients:

Since I am going to use tis product ONLY for Android POS systems, for the moment all features are working OK

Alternatives envisagées : Splashtop

Pourquoi choisir Zoho Assist : Android Support is limitted to ONLY one concurrent sesion

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Better pricing for IT companies, Splashtop has a limitation of users

The best remote support platform for your company

Commentaires: We reviewed a few remote support platforms for our company. Zoho Assist won hands down in terms of compatibility (Windows, Mac, Linux), ease of use and price. After three years we can also add support, as it has been top notch. I can't really recommend it enough.

Avantages:

Zoho Assist just works, no hassle, no issues, just works.

Inconvénients:

I works so good we don't have any specific complaints.

Alternatives envisagées : TeamViewer Remote et AnyDesk

Pourquoi choisir Zoho Assist : We needed to adopt a global platform for the whole company.

Logiciel antérieur : TeamViewer Remote et UltraVNC

Pourquoi passer à Zoho Assist : It worked everywhere without issues. Price was better.

Awesome product for remote support

Commentaires: simple and well designed product with full of advanced features required for a mordern remote support.

Avantages:

simple and well designed product with full of advanced features required for a mordern remote support.

Inconvénients:

Nothing so far. It is amazing product...

Cheap and best

Avantages:

So far i didn't any issue using zoho assist. Its cheaper then teamviewer.

Inconvénients:

Region issue causes issues sometimes. Rest is fine

Perfect solution for Remote IT support.

Commentaires: Great love it this is my permanent solution.

Avantages:

Seamless control no delays. Easy to deploy.

Inconvénients:

nothing works perfect no issues. no need to look for other application this has it all.

Great Product for beginners or old timers to use for remote IT support

Commentaires: I use this product to support my family and friends. I am their computer tech guy and they live all over the east coast. This is th best product by far for remote support i have found and i used to use Team Viewer. It seems evertime google comes out with a product it is better than the competition by far and they did not miss the mark with this. This allows me access to any machine unattended or not, so i can perform maintan3nce tasks, or emergency fixes. I have been using this product for over 4 years to support family, friends ,and customers alike and it is by far the most stable robust product I have ever used.

Avantages:

Very easy to access, setup, understand and use.

Inconvénients:

Cost is a little expensive but reasonable.

My 20 years experience of remote acces software.

Commentaires: I have been using Splashtop, Teamviewer, Logmein and VNC. For the pass 20 years as tools for remote access to my customers' computers. It's been a few months with Zoho Assist and the switch seem to be my next solution.

Avantages:

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Inconvénients:

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

Alternatives envisagées : RemotePC, TeamViewer Remote, RealVNC Connect et AnyDesk

Pourquoi choisir Zoho Assist : Compatibility issue with Linux, more devices on Assist then Splashtop

Logiciel antérieur : Splashtop

Pourquoi passer à Zoho Assist : Price, compatibility, ease of use, stability of the connection.

Great value as long as your clients have solid internet

Commentaires: Our team switched to Zoho Assist after several years with Team Viewer, looking at a more price competitive option. We connect to clients that sometimes have very slow internet, and this was the biggest shortcoming. The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist software every time and this could get confusing for less technologically inclined clients. Overall a good option if your client base has strong internet.

Avantages:

Works well with decent internet, Integrates well with the Zoho Suite, easy to set up unattended access, somewhat easy for clients - no connection codes required.

Inconvénients:

Requires a stronger internet connection than competitors, requires a download every time you wish to connect.

Zoho assist, a fantastic option for remote help!

Commentaires: Positive. I’ve been using Zoho Assist for a while now, and it’s honestly been a huge help for our business! As an HVAC company with users spread out across different areas, I often need to troubleshoot and manage remote systems, and Zoho Assist has made that so much easier. The unattended access feature is a game-changer—it lets me handle issues and do maintenance even when the user isn't around, saving me a ton of time. The security features are rock solid, too. With encryption and multi-factor authentication, I know our data is safe. Plus, the fact that I can use it across different platforms is a huge bonus. One of the best parts is how simple it is to use. The real-time chat and screen-sharing features make working with clients super smooth, especially when I use a an app like FaceTime or Team to compliment the experience. Overall, Zoho Assist has really helped us step up our game, making our work more efficient. If you’re looking for a reliable, secure remote access tool, I’d definitely recommend giving it a try!

Avantages:

Easy to use for both myself and my users.

Inconvénients:

At times the admin features goes awry, and we have to wait for the system to reset.

Alternatives envisagées : TeamViewer Remote et Google Workspace

Pourquoi passer à Zoho Assist : IT was very expensive, and we did not like the feature set as much. Google Workspace was becoming unreliable.

How to not break the bank with remote assistance.

Commentaires: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Avantages:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Inconvénients:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Alternatives envisagées : TeamViewer Remote, AnyDesk et BeyondTrust Remote Support

Pourquoi choisir Zoho Assist : Cost and frustrating issues from support.

Logiciel antérieur : LogMeIn Pro

Pourquoi passer à Zoho Assist : The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Zoho Review

Commentaires: Very good. Easy to use, both attended and unattended access.

Avantages:

Easy to use, very seldom have issues with it. Tremendous value at its price point.

Inconvénients:

Occasional issues connecting, coming back after reboot. We really do not have many issues with it.

Alternatives envisagées : ConnectWise ScreenConnect

Pourquoi passer à Zoho Assist : Pricing for Zoho was more in our range and budget

An amazing tool to help your business get more done and troubleshoot remotely when troubles arise.

Commentaires: I couldn't be happier with how well this tool has help me be more efficient and be able to not only get more done but to help those on my team in a moments notice from where ever I might be.

Avantages:

I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.

Inconvénients:

The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.

Alternatives envisagées : TeamViewer Remote et GoToMyPC

Pourquoi choisir Zoho Assist : I prefer the price point and ease of you with Zoho not to mention that as my business grows they have a lot more tools available in their full product assortment.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Simplicity and price point I can't argue with either. This is so simple to use and doesn't break the bank either.

Love using Zoho Assist

Commentaires: I was using teamviewer for years and just struggling to connect quickly and securely. My colleague showed me Zoho assist and immediately knew this was what I needed to be using. I use it for multiple clients and have it on dozens of machines. It connects quickly and securely and doesn’t drop out. Love using Zoho Assist.

Avantages:

I’ve used multiple services like Zoho Assist and this is the most reliable service. No hassle. Easy to use.

Inconvénients:

It does cost a little more than other services, but it’s worth it.

We improved our way of the work with Zoho Assist

Avantages:

Being able to work at one place accross other Zoho applications. Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration.

Inconvénients:

Being able to make multiple sessions at one time & unattended access feature

Alternatives envisagées : TeamViewer Remote et AnyDesk

Pourquoi choisir Zoho Assist : For being able to work with our entire operation platform, Zoho.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Zoho has native connection with its other applications