Avis clients sur Payhawk

Payhawk fait le job

Commentaires: L'utilisation des cartes virtuelles fonctionne bien.
La remontée des dépenses de manière automatique fonctionne bien.
Le détail des dépenses est clair.
Le système de remboursement fonctionne bien.
Le support est réactif

Avantages:

Payhawk est une solution de paiement moins chère que ces concurrents et qui fait le job.

Inconvénients:

Payhawk a besoin d'améliorer l'UX de son application web. Par exemple, il n'est pas toujours clair sur pourquoi une note de frais n'a pas toutes les informations nécessaires pour ne plus être dans la zone "en attente"

Service client réactif !

Avantages:

Une réponse facile et rapide du service client grâce à la messagerie lorsque l'on est bloqué.

Inconvénients:

Pas d'insatisfaction pour le moment pour ma part.

Payhawk

Commentaires: sinon en soit cest bien

Avantages:

Meilleur suivi de budget, chaque personne notifie sa dépense et rattache la facture associée

Inconvénients:

Le fait qu'il y ai énormément de bugs... je dois réécrire a plusieurs reprises, ne prends pas en compte ce que j'écris... Me disent que les banques des destinataires n'existent pas ou le rib n'est pas bon alors que si...

Très bon service client !

Avantages:

Facile, rapide et efficace. Simplification du quotidien professionnel.

Inconvénients:

Pas d'insatisfaction pour ma part.

Payhawk makes simple what before was a headache

Commentaires: My experience with Payhawk is very good, before I was using other softwares like Captio which were not working very well and the Artificial Intelligence failed a lot. With Payhawk is different, the ticket reading is simple and fast and the creation of reports and expenses is almost on live. I have a 200 EUR prepaid card which is always ready just for some regular shopping on stores or even Amazon which is very fast for the business.

Avantages:

No more ticketing control, no more saving papers that you can lose. Just take pictures of the tickets while travelling or buying some stuff for work and that's all. The AI will read all data and will introduce all numbers and dates into the app to make the automatic report. For my company, I have 200 EUR prepaid card just for regular shopping or when one day travelling so it's very convenient.

Inconvénients:

There are no much cons actually, everything is quite visual and easy to follow. You need a short training at the beginning to understand all features but the rest is smooth.

Overall extremely satisfied

Avantages:

The customer support team is always prompt and efficient in answering any queries or concerns we may have. The integration with Xero is seamless and works very quickly. It saves a lot of time and effort when it comes to managing our finances and processing our month end. Payhawk also encourages employees to submit their receipts, saving us time from chasing them. Throughout our experience, we have not come across any problems or issues when it comes to making payments through Payhawk. The entire process has been smooth and hassle-free, allowing us to easily settle invoices and manage our finances efficiently. Overall, our experience with Payhawk has been outstanding and we highly recommend them.

Inconvénients:

One important area for improvement for Payhawk is streamlining the approval process for invoices. Currently, the system requires individual approval for each invoice, which can be time-consuming. Implementing a bulk approval feature would be a significant enhancement, allowing users to approve multiple invoices at once and saving them valuable time and effort.

Alternatives envisagées : Spendesk

okey but not brilliant

Commentaires: We actually expected more than what we receive, but overall, the service its okey

Avantages:

I like the facility of having all the paymement an the receipts in one platform, so you Know exatly the cost od the thingh you buy; I like the cashback; It's easy to use and all the employees can uses it

Inconvénients:

Cost too much, the integration with our ERP wasn't good; , you need to pay if you want a physical credit card, and Payhawk dont read all the information from the receipt well, so in taht point need to improve

Great Product

Avantages:

Its very user friendly, everything is working smoothly

Inconvénients:

Sometimes when there is an update some settings glitch and the invoices are not going through our accounting software

Luke S. Review

Avantages:

Receipt collection from users and issuance of debit cards

Inconvénients:

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Alternatives envisagées : Pleo et Rydoo

Pourquoi passer à Payhawk : Enough features to cover what we need

Very happy with the softwarr

Commentaires: Very happy with the software. Customer services are so helpful as well

Avantages:

So easy to use by employees. Easy to implement.

Inconvénients:

approval management - as we have various employees reviewing and approving sometime skips one of the reviewer. Might be linked to set up issues.

Quick and easy to use payment system

Commentaires: So far so good. I am very impressed by the customer support chat box

Avantages:

Payment can be made super quick, and easy to navigate. Helpful and responsive customer support

Inconvénients:

Payhawk automatically fill in some information based on the invoice uploaded but some information can be wrong for examples dates

PayHawk user - accounting side

Commentaires: PayHawk is a good product, although it´s quite a bit hard for us in Accounting because people don´t upload the receipts or invoices

Avantages:

Easy to use for users but sadly not for accountants

Inconvénients:

We are always late reconciling the account because people don´t upload documents. It make me appreciate the traditional liquidation process, PayHawk should improve on this side.

IOMED Medical Solutions

Commentaires: Spend Management and invoice collection from employees are the tasks that we have reduced time the most

Avantages:

Payhawk has helped to reduce times in spend and invoices management as employees directly treat with the platform and all the information is recorded, allowing the financial team to focus on other tasks

Inconvénients:

Correction of mistakes, it is quite difficult to make changes once a card is purchased

Payhawk helps to manage company accounts more easily

Commentaires: It is always to easy to use Payhawk and at the same time if you have questions you will always receive pleasant customer support from their team.

Avantages:

Different virtual bank accounts on Payhawk for each employee. Easy to manage and transfer money.Amazing customer service.

Inconvénients:

I would add banks cards summary at the beginning.

In general, very satisfied with the application and its utilities

Avantages:

User-Friendly Interface which makes it easy to navigate and manage expenses.

Inconvénients:

Card maintenance costI would like it to allow us to manage collections and billing

Easy to use & great service

Avantages:

The software is very easy to use. The service & help provided is amazing.

Inconvénients:

Sometimes Payhawk thinks it recognized the right supplier. While I have told it multiple times that the supplier has another name. It doesn't seem to 'learn' this.

Daily user

Avantages:

It is so easy to set up different levels and processes for different approvals. It is a clean and clear interface that does not require lots of training to understand how it woks- it is intuitive.

Inconvénients:

No slack integration. It would also be great to see a confirmation after approving, a little box appears saying 'successful', or 'Great! Sent for secondary approval' rather than the requests in Pending just disappearing into the other tab with no info.

Hassle free card

Commentaires: It's overall a good product to manage expenses for employees, travel spending, etc.

Avantages:

Easy to keep expenses on track, and to integrate with Google Pay

Inconvénients:

Some issues with Curve integration with old Visa card. Mastercard card worked well and now they switched again back to Visa, so let's see

n/a

Commentaires: For some companies I am the administrator, for some, just the accounting, the post-sale, and easy customer support make a difference in working with the tool.

Avantages:

it is an easy tool when you get used to working with it.

Inconvénients:

When correcting the fields that were auto-populated it does not accept the correction. It annoys me very much, as I have to try many, many, many times and try to find a way to fool the tool, to read/accept the correct information. (it makes me lose time).

Great application!

Avantages:

It is very easy to use. The customer service is very fast and helpful. They are very solution oriented and developing is quite fast.

Inconvénients:

We have been testing with the integration with NetSuite for a long period now and are still not ready to go live (currently using Sandbox) due to errors we receive when sending to NetSuite. Furthermore, reimbursements can only be done to EUR, GBP and BGN, while we have employees in whole Europe with different currencies.

Great platform

Avantages:

A really easy to use dashboard on both phone and desktop!

Inconvénients:

Nothing yet really - I've been enjoying using it!

good

Avantages:

Invoice management with multi features. and processes

Inconvénients:

bugs and lags, sometimes the filter does not work

Expenses

Commentaires: Good

Avantages:

Easy to post and pay invoices. easy to use and good customer support.

Inconvénients:

Not able to see export payments in local currency.

Great support

Commentaires: very good

Avantages:

Support and ease of usegreat article and guide to help users

Inconvénients:

not sure yet, I am new to Payhawk, cannot comment just yet

Payhawk for Business

Commentaires: Good team and customer support.

Avantages:

Mobile App for employees is very easy for reimbursements.

Inconvénients:

Some of the integration with our Accounting system fails from time to time.