Avis clients sur SuperOffice CRM

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124 avis affichés

André R.
André R.
Prokurist
Machines, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/04/2021

"Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!"

Commentaires: Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter*in möglich, auf den CRM-Zug aufzuspringen.

Avantages: Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Inconvénients: Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

  • Provenance de l'utilisateur 
  • Publié le 30/04/2021
Matt C.
Managing Director
Événementiel, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/04/2020

"You can almost say it 'runs the company'!"

Commentaires: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Avantages: I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Inconvénients: The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

  • Provenance de l'utilisateur 
  • Publié le 27/04/2020
Maria H.
Product manager
Automatisation industrielle, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 08/04/2019

"Super Office My Experience"

Avantages: I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Inconvénients: It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

  • Provenance de l'utilisateur 
  • Publié le 08/04/2019
Eva Y.
Business Process Developer
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/04/2020

"Stellar CRM"

Commentaires: SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Avantages: It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Inconvénients: Perhaps the marketing module should be included in the base package.

  • Provenance de l'utilisateur 
  • Publié le 08/04/2020
Paolo P.
Software Engineer
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 11/02/2021

"CRM for different business realities"

Commentaires: On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Avantages: Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

Inconvénients: In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

  • Provenance de l'utilisateur 
  • Publié le 11/02/2021
Utilisateur vérifié
Product manager
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 16/11/2018

"Save time and increase overview"

Commentaires: Good product, easy to use.

Avantages: Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Inconvénients: Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

  • Provenance de l'utilisateur 
  • Publié le 16/11/2018
Utilisateur vérifié
Marketing- & Salesmanager
Produits pharmaceutiques, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 19/11/2018

"SuperOffice: Easy to use, very good support"

Commentaires: SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Avantages: The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Inconvénients: The development; there are not so many new features introduced last year.

  • Provenance de l'utilisateur 
  • Publié le 19/11/2018
Utilisateur vérifié
Chief Commercial Officer
Logiciels, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 04/06/2018

"Great CRM that helps our company in different fields (finance-sales-marketing-support)"

Avantages: The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Inconvénients: That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

  • Provenance de l'utilisateur 
  • Publié le 04/06/2018
Utilisateur vérifié
System Administrator
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    4/10
  • Provenance de l'utilisateur 
  • Publié le 14/11/2017

"Good platform with highly customizable, but expensive"

Commentaires: Using it as ticketing system.

Avantages: It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system

Inconvénients: Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

  • Provenance de l'utilisateur 
  • Publié le 14/11/2017
Magriet V.
Magriet V.
Productmanager Farma
Produits pharmaceutiques, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 04/12/2018

"review Super office"

Commentaires: our CRM is in there, we work with projects

Avantages: functionality, ease of use. great to have an online version also for the people on the road.

Inconvénients: it takes a while before you understand working in SO as an admin.

  • Provenance de l'utilisateur 
  • Publié le 04/12/2018
Andy H.
Founder and Managing Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/06/2020

"The CRM for SME business"

Commentaires: Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Avantages: The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Inconvénients: Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

  • Provenance de l'utilisateur 
  • Publié le 03/06/2020
Jan S.
Business analyst
Relations publiques et communications, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 23/04/2020

"Moving to SuperOffice 8.5 from previous Superoffice Version"

Commentaires: SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Avantages: Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Inconvénients: I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

  • Provenance de l'utilisateur 
  • Publié le 23/04/2020
Marcel S.
Marcel S.
Co Founder
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 16/07/2018

"It really is the most user friendly CRM that you can imagine."

Commentaires: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Avantages: User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Inconvénients: Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

  • Provenance de l'utilisateur 
  • Publié le 16/07/2018
Johan B.
Sales Manager
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 18/12/2019

"Feedback review on SO"

Commentaires: My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

Avantages: Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Inconvénients: I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

  • Provenance de l'utilisateur 
  • Publié le 18/12/2019
Rob S.
Teamleader Customer Service
Automobile, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 23/10/2018

"My experience after one year we work with SuperOffice"

Commentaires: In general, the system works well.

Avantages: The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Inconvénients: The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

  • Provenance de l'utilisateur 
  • Publié le 23/10/2018
Fritz B.
Kaufmann
Vente en gros, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/04/2020

"Hervorragendes Tool für das Gesamtmarketing"

Commentaires: Ich arbeite seit Beginn an vor über 30 Jahren mit diesem Programm. Ich bin vermutlich der erste Schweizerkunde überhaupt.

Avantages: Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Inconvénients: Keine, alle Kinderkrankheiten von früher sind behoben

  • Provenance de l'utilisateur 
  • Publié le 14/04/2020
Simon W.
Sales
Vente au détail, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 03/04/2019

"An easy to use CRM with many functions!"

Commentaires: Could not do without it today. Used daily and often in the phone.

Avantages: The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Inconvénients: If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

  • Provenance de l'utilisateur 
  • Publié le 03/04/2019
Utilisateur vérifié
Partner
Ressources humaines, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 03/04/2019

"Have used SuperOffice on and off since 1995"

Commentaires: Keep track of clients and candidates and setting a an easy "to do/reminder list"

Avantages: Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Inconvénients: For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

  • Provenance de l'utilisateur 
  • Publié le 03/04/2019
Johnny O.
sales Manager
Pétrole et énergies, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 07/04/2019

"Great Tool to increase your sales and make your life easier"

Commentaires: Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

Avantages: The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Inconvénients: Thy way to sava end find documents can be approved

  • Provenance de l'utilisateur 
  • Publié le 07/04/2019
Ramin R.
Head of Design Office
Compagnies aériennes/Aéronautique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/12/2019

"A few clicks a day makes your work saved and safe!"

Commentaires: The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.

Avantages: Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Inconvénients: Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

  • Provenance de l'utilisateur 
  • Publié le 18/12/2019
Nick W.
Sales Director
Télécommunications, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/07/2018

"We have previously used the server based system and the on line version for the past 3 years"

Commentaires: Improved our relationships with our clients and suppliers Great user experience

Avantages: Clean and intuitive user interface,
I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Inconvénients: Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

  • Provenance de l'utilisateur 
  • Publié le 04/07/2018
Talitha M.
Quality Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 12/06/2018

"It takes time to get the most out of SuperOffice, but the many possibilities make it worth."

Avantages: The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

Inconvénients: We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

  • Provenance de l'utilisateur 
  • Publié le 12/06/2018
Martin B.
Key Account Manager
Recherche, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/04/2019

"User-Friendly Interface with the core essentials"

Commentaires: Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Avantages: User-friendly interface
Integration with Microsoft Office 365
ERP integration

Inconvénients: Experience with web version compairing to core version
Visual aspect could be improved

  • Provenance de l'utilisateur 
  • Publié le 08/04/2019
Karin E.
Group Business Administration Manager
Entreposage, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 18/12/2019

"So much more than a customer register"

Avantages: It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.

Inconvénients: There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.

  • Provenance de l'utilisateur 
  • Publié le 18/12/2019
Marcel V.
Consumer Care Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 14/06/2018

"Great system to keep all business data in one place."

Commentaires: All commercial business data in one place. An internationally unified Customer Servcie experience.

Avantages: Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.

Inconvénients: Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.

  • Provenance de l'utilisateur 
  • Publié le 14/06/2018