--- description: WaitWell : qu'en pensent les utilisateurs ? Lisez les avis clients sur WaitWell, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WaitWell - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour listes d'attente](/directory/31495/waitlist/software) > [WaitWell](/software/1018455/waitwell) # WaitWell Canonical: https://fr.capterra.be/software/1018455/waitwell Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.be/software/1018455/waitwell?page=2) > Gérez les rendez-vous et les visites sans rendez-vous depuis un seul écran. Obtenez des informations puissantes sur l’expérience client et les performances du personnel. > > Conclusion : 95 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise WaitWell ? Solution de gestion de lignes, de planification de rendez-vous et de liste d’attente pour les entreprises présentant de longues files d’attente et des halls d’accueil très fréquentés. WaitWell est utilisé dans les instituts d’enseignement supérieur, les administrations, les commerces de détail et les cliniques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 95 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: WaitWell ## Contexte commercial - **À partir de**: 29,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, espagnol, français, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 35 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de clients - Contrôles/Permissions d'accès - Définition des priorités - Email Reminders - Formulaires personnalisables - Gestion de la disponibilité - Gestion des calendriers - Gestion des contacts - Gestion des listes d'attente - Gestion des rendez-vous - Gestion des réservations - Intégration de sites web - Liste d'attente publique - Messagerie SMS - Paiements en ligne - Planification automatisée - Préinscription - Rappels - Rapports et statistiques - Rendez-vous récurrents - Réservation en ligne - Self Check-In/Check-Out - Signature électronique - Suivi du statut des listes d'attente - Suivi du temps d'attente - Wireless Internet Access Control ## Intégrations (25 au total) - CharmHealth - Freshservice - Google Authenticator - Google Calendar - Google Forms - Google Meet - Google Sheets - Google Workspace - HubSpot CRM - HubSpot Marketing Hub - HubSpot Service Hub - Mailchimp - Microsoft Excel - Microsoft Outlook - Microsoft Teams ... et 10 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour listes d'attente](https://fr.capterra.be/directory/31495/waitlist/software) ## Catégories connexes - [Logiciels pour listes d'attente](https://fr.capterra.be/directory/31495/waitlist/software) - [Logiciels de gestion des visiteurs](https://fr.capterra.be/directory/10020/visitor-management/software) - [Logiciels d'agenda](https://fr.capterra.be/directory/30757/appointment-scheduling/software) ## Alternatives 1. [Calendly](https://fr.capterra.be/software/148036/calendly) — 4.7/5 (4120 reviews) 2. [Google Calendar](https://fr.capterra.be/software/213340/google-calendar) — 4.8/5 (4190 reviews) 3. [Goldie](https://fr.capterra.be/software/1036086/goldie) — 4.8/5 (1167 reviews) 4. [Jobber](https://fr.capterra.be/software/127994/jobber) — 4.6/5 (1463 reviews) 5. [Vagaro](https://fr.capterra.be/software/153752/vagaro) — 4.7/5 (3642 reviews) ## Avis ### "Surprisingly affordable and actually works—handles our patients, visitors, and even our restaurant queue" — 5.0/5 > **Rachit** | *22 juin 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Truthfully, the greatest thing about this software is how much value it gives at an affordable price point. We researched some other enterprise-level solutions demanding thousands of dollars per month, whereas WaitWell's starting package of only $29 gave us all we required for the startup. The prices are very reasonable for a mid-size business, and there are no hidden costs draining our budget. We found the scheduling tool very useful because we operate a healthcare clinic and hence have to deal with both scheduled and walk-in visits. WaitWell allows us to organize them in one interface. Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls. With respect to the patient registration system, the QR code scanning option is very convenient because guests just need to use their smartphone, sign the necessary papers online, and our staff members will receive notifications via SMS. > > **Inconvénients**: Two minor things: First, the learning curve for the advanced admin settings isn't zero. Setting up custom workflows and complex reports took me a couple of hours to really wrap my head around. The basic setup is a breeze—I had check-in running in under an hour—but if you want to get creative with automation, plan to spend some time clicking around or watching a video. Second, and this is important—let's talk about security. It's excellent for visitor logs, digital waivers, and basic check-in records, but it's not a physical security system. You won't get surveillance cameras, door access control, or threat detection. If you're expecting that, you'll be disappointed. But for managing who's in your building and why, it does the job perfectly. We actually feel safer because there's less crowding, but I don't want anyone to confuse this with a security alarm system. > > Really good overall. Used for around six months now and cannot see myself going back to our previous paper-and-pen system. Speaking of value for money, hard to compete with this product here. Savings in staff time through automated reminders and check-ins alone are more than worth the cost per month. It used to take our admin team hours of manually calling patients to confirm their appointments—we don't have to anymore. The learning curve for building a custom report was rather tough at first, but the customer support team helped me via live chat within minutes. As for basic tasks such as visitor check-in and appointment booking, any employee of ours could handle it without any training. From the perspective of security and compliance, really nice to work with this product digitally. Lost paper waivers are gone, and we can find the record of a visitor or a signed document whenever needed. ----- ### "I dare you to show me a better queue and appointment management platform than Waitwell" — 4.0/5 > **Samara Zuri** | *21 juin 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: What standout immediately about Waitwell is its sleek and uncluttered interface that is easy to navigate and has helped our teams adopt it quickly and reduced the amount of training during implementation. I love the way Waitwell has helped us improve resource allocation and operational efficiency. Automating appointment scheduling and queue management had reduced idle time and improved staff utilization. Another major advantage has been reducing missed appointments and improving scheduling reliability. It offers automated reminders and notifications that have helped keep our teams aligned, resulting in better utilization of available service windows and minimizing disruptions. The reporting capabilities have also been valuable. Waitwell's real time dashboards and extensive builtin reporting allow us to monitor wait times, service demand, customer flow and operational performance in performance. These insights support faster decisions around staffing and workload balancing. > > **Inconvénients**: One limitation for our team has been the lack of full sync with Microsoft Calendar, which would make managing availability and avoid scheduling conflicts much easier. Although it is encouraging that improvements are already in progress. Another enhancement that would add value is automatic meeting check-in based on user location detection, which could simplify arrival and attendance workflows. Also additional flexibility in the location view would also be useful. If we would have multiple queue lines within the same location,it would improve our organization when different service types are managed by separate teams, especially when we have high volumes because colour coding alone is not enough > > Our experience with Waitwell has been exceptional. Working within project controls and financial oversight, maintaining efficient operations, maximizing resource allocation and having clear visibility into service performance are our teams priority and Waitwell has helped achieve all three. It is a robust, all in one platform that has helped us reduce wait times, improve service coordination and remove much of the back-and-forth that previously slowed scheduling and service delivery . It has automated our virtual queuing and appointment booking, which has simplified day-to-day operations.The real-time dashboards and AI-powered insights through WaitWell Insights have given us stronger operational visibility by helping identify bottlenecks, monitor service demand and support data-driven staffing and capacity decisions. Overall, WaitWell has exceeded expectations, and I would highly recommend it to organizations looking to optimize service delivery, reduce operational costs and improve team productivity through a platform that is user-friendly and effective. ----- ### "Well Structured for Building and Supporting Appointment Based Applications" — 4.0/5 > **Radhika** | *2 juillet 2026* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: My experience with WaitWell as a Full Stack Developer in an IT services and consulting firm has been more focused on business workflow implementation, integration, and validation than on day-to-day management. One thing I noticed was that the platform followed a defined approach for appointments and queue management, which made it easy to understand application behaviour before commencing development. During integration work, the workflow was predictable enough to map frontend and backend functions without continual need changes. Because the business process was well-defined, it made it easier for our team to estimate development effort from a planning perspective. Task management was also easier since development activities could be divided down according to distinct workflow stages instead of managing everything as a single feature. Because everyone used the same operating procedure, collaboration between developers, QA engineers, business analysts, and implementation teams went more smoothly. Access restrictions made testing various user roles easier, and security features matched the requirements of enterprise applications. On a few times, we called customer service with questions about installation, and the answers were helpful rather than generic. Considering the scope of capabilities available, I felt the platform delivered reasonable value for money on projects where appointment management was a fundamental necessity. > > **Inconvénients**: Understanding the whole workflow takes time because the platform contains multiple adjustable steps that influence application behaviour. During development, even simple workflow tweaks often required additional testing to guarantee they did not disrupt other sections of the system. Since many settings are configuration-driven, developers need to collaborate closely with implementation teams before making assumptions about how a feature should operate. The platform may provide more capability than is truly required for projects with relatively straightforward booking requirements. > > I've had a good overall experience. Rather than operating as just another application to integrate, WaitWell became a key reference point for understanding how appointment and queue processes should function across the system. It helped us deliver features with fewer requirement-related revisions, improved communication between technical and business teams, and decreased implementation uncertainty. It has worked successfully in enterprise consulting projects where dependability and process consistency are crucial, despite the fact that it takes some time to master its workflow and configuration paradigm. ----- ### "Easy-to-Use and Reliable Management Platform" — 4.0/5 > **Utilisateur vérifié** | *14 mai 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: WaitWell is user-friendly and helps keep appointments and visitor management organized. The interface is clean, easy to navigate, and helps improve efficiency for both staff and visitors. > > **Inconvénients**: Some advanced features take a little time to learn, and additional customization options would make the platform even better. > > Overall, my experience with WaitWell has been very positive. It has helped streamline scheduling and visitor management, making daily operations smoother and more organized. The platform is reliable, straightforward to use, and a helpful solution for managing appointments and visitors efficiently. ----- ### "Easiest Queue Platform to Launch in Less than a Day\!" — 5.0/5 > **Cristian** | *6 avril 2026* | Équipements publics | Taux de recommandation : 8.0/10 > > **Avantages**: I love how easy the platform is to set up, especially from an IT perspective. I signed up, and in less than an afternoon, we were up and running\! The support team did a lot of the heavy lifting, while I added customization. Our marketing department was also easily able to update our branding in a couple of clicks. > > **Inconvénients**: There are a couple little quirks when it comes to custom fields that could use a little bit of work, but outside of that there aren't many other problems I've encountered. > > Overall, the experience with this platform is one of the best by far. The support is great, no language barriers, and they are very friendly. The cost for this platform is very low, especially for startup companies, and this allowed us to securely collect basic information on customers and sales representatives prior to adding them to a queue. Our use case was a bit unique in that we wanted both client and sales rep information in our project management queues, and WaitWell quickly adapted. Our sales reps can either schedule an appointment for a welcome call with a customer post-sale or they can add the customer to the queue and upload any attachments, which makes this super easy and straightforward for our project management team. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.be/software/1018455/waitwell?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/1018455/waitwell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées