Qui utilise Cherwell ?
Les professionnels de centres de service qui ont besoin d'un système entièrement intégré, facilement personnalisable, correspondant à leurs flux de travaux spécifiques. Parfait pour les entreprises qui prennent en charge plus de 1 500 utilisateurs finaux.
Description de Cherwell
Cherwell Service Management est une puissante solution de gestion des services informatiques (ITSM) qui offre aux entreprises informatiques la flexibilité nécessaire pour une configuration rapide, une personnalisation, un investissement minime et des mises à niveau simples à un coût et une complexité bien inférieurs à ceux des solutions existantes.
L'architecture sans code signifie que vous pouvez ajouter de nouvelles fonctionnalités sans modifier une seule ligne de code, intégrer facilement la solution à des applications tierces et effectuer des mises à niveau sans craindre d'endommager ce que vous avez créé.
Informations sur Cherwell
Cherwell Software
https://www.cherwell.com
Fondé en 2004
Présentation des tarifs de Cherwell
Cherwell est disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Cherwell est disponible à partir de 150,00 $US/mois.
À partir de
150,00 $US/mois
Version gratuite
Oui
Essai gratuit
Non
Déploiement et prise en charge de Cherwell
Ressources d'aide
- Service de support permanent (réponse directe)
- Support en horaire de bureau
- En ligne
Déploiement
- Cloud, SaaS, web
- Installation (Windows)
- Mobile (iOS natif)
- Mobile (Android natif)
Formation
- Formation présentielle
- Formation en ligne en direct
- Webinaires
- Documentation
Cherwell - Fonctionnalités
Logiciels de gestion de portefeuille de projets
- Budgétisation
- Collaboration
- Gestion des changements
- Gestion des exigences
- Gestion des portefeuilles
- Gestion des ressources
- Gestion des tâches
- Planification de projets
- Rapports et analyses
- Suivi des étapes
- Suivi du temps et des dépenses
- Tableau de bord
Logiciels de gestion de portefeuille de projets : afficher la liste complète
Logiciels de gestion des ressources informatiques
- Gestion de la configuration
- Gestion de la maintenance
- Gestion des achats
- Gestion des audits
- Gestion des contrats/licences
- Gestion des demandes
- Gestion des fournisseurs
- Gestion des stocks
- Suivi de la conformité
- Suivi des coûts
Logiciels de gestion des ressources informatiques : afficher la liste complète
Outils ITSM
- Gestion de la configuration
- Gestion de la disponibilité
- Gestion de projets
- Gestion des changements
- Gestion des contrats/licences
- Gestion des incidents
- Gestion des problèmes
- Gestion des versions et du déploiement
- Portail libre-service
- Suivi des ressources
Cherwell - Alternatives
Plus d'alternatives à Cherwell
Avis sur Cherwell
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Note moyenne
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Douglas F.
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Note globale5 /5
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Facilité d'utilisation4 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 21/05/2020
"Very effective ticketing system"
Commentaires: Cherwell Service Management has been a very effective ticketing system for our operation. It rewards inquisitive users who have some experience with SQL queries. It integrates with our email system, so we end up receiving and answering email inquiries from our user community through the Cherwell interface. It gives good reporting, and good statistics, although the reporting requires some effort to access. It has been a good system for my organization
Avantages: Customization of searches; use of an SQ-like search format to build queries that can then be saved and reused
Inconvénients: Requires some level of training in order to increase personal customization. Occasionally have multiple people working on the same tickets, so some tickets get resolved with ineffective solutions while others are working on them. Reporting requires some effort to access.
- Provenance de l'utilisateur
- Publié le 21/05/2020
Utilisateur vérifié
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Note globale5 /5
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Facilité d'utilisation4 /5
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Fonctionnalités5 /5
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Support client4 /5
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 01/10/2019
"Great product with high upside"
Commentaires: Overall the process with Cherwell has been great. The product is fantastic with very few hiccups.
Avantages: This product allows us to customize it in a way that makes it so we can bring all departments within the same system (finally!).
Inconvénients: Implementation and additional integrations can be difficult (as with any product).
- Provenance de l'utilisateur
- Publié le 01/10/2019
Utilisateur vérifié
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Note globale2 /5
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Facilité d'utilisation1 /5
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Fonctionnalités3 /5
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Support clientSans note
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 31/01/2019
"Standard functionality but horrible UX"
Commentaires:
We use Cherwell as a ticketing system for the help desk as well as change management system. The user interface is challenging, to say the least. There are frames within frames that have to be scrolled through separately to see all of the information. The text box containing the user's message is so small, it show the tiniest portion of the message. To expand it, you have to pop open a new window, which automatically inactivates the main window so you have to trick the system in order to see multiple tickets at once.
The emailing functionality is clunky - the initial email you send to a customer uses one link but replies after that need to use a different "email" button that is oddly hard to find. When a customer sends a reply, the ticket displays in a different color, but that is the only notification. So if they send multiple messages, you wouldn't know unless you fully open the ticket and that is cumbersome.
There's an inactivity timeout that may not apply to everyone, but it's a hassle. The system times out after an hour of inactivity but it isn't consistent - sometimes it will run for days with no activity and not sign me out and other times it's at 60 minutes on the dot. Also sometimes when I'm logged out automatically, it doesn't actually log me out so when I try to log back in, I'm locked out.
Overall, with the current UX, it would have to be the cheapest option available for me to recommend it to anyone.
Avantages:
Help desk tickets are tracked
Released changes are tracked
Inconvénients:
User experience
Look and feel of the software
Search functionality
Notification process
Inactivity timeout
- Provenance de l'utilisateur
- Publié le 31/01/2019
Cliff T.
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Note globale4 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client4 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 14/03/2019
"High level of accurateness and flexibility"
Commentaires: Cherwell Software offers one ITSM product which is aimed at companies with medium and high level of maturity. If you are interested in integrating a flexible and adjustable solution in your organization, then Cherwell Service Management is exactly what you require.
Avantages: The company has expanded its ITOM capabilities and supports a wide range of third-party integrations and extensions. For instance, the example of such a platform can be Exchange Mergeable Application. In a few words, this application gives various opportunities for third-party developers to host their applications. In general, the vendor pleases us with the new program’s opportunities and abilities rolling out pretty frequently. We have given our preference to Cherwell Service Management because of its great visualization capabilities, user-friendliness of the program’s interface, powerful reporting, etc. With its help, our team has automatized numerous processes and tasks. The platform pleases with its accurate dashboards and incredible search abilities.
Inconvénients: The company has a tendency to reassign account people. Maybe, the reason for that is the high speed of their self-development, who knows. But still, it may cause little difficulties. Where we see problems with Cherwell Service Management is that this program requires a lot of computer memory to run correctly. In addition, the program will be a real pain without a strong infrastructure from your side. What’s more, this solution does not have any web version.
- Provenance de l'utilisateur
- Publié le 14/03/2019
Utilisateur vérifié
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Note globale5 /5
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Facilité d'utilisation4 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 13/02/2019
"Cherwell Ticketing Software"
Commentaires: Cherwell has been great overall. Have used it for around 3 years and have had almost no functional issues with it during that time.
Avantages: Cherwell does a great job of keeping track of tickets across multiple teams with seamless integration. Makes ticketing for a large IT Dept. with over 12 teams easy. The software is customizable and allows for automation in just about every facet of the program. Tasks that take up to 10 minutes can be done instantly through the One-Step feature.
Inconvénients: The software is lacking in visual design. It's functional but getting information to be readable and look good is very hard and takes quite a bit of work in the dashboard manager.
- Provenance de l'utilisateur
- Publié le 13/02/2019
