WebCheckout

Qui utilise WebCheckout ?

Higher Education

Description de WebCheckout

WebCheckout is a browser-based scheduling and resource management software application designed for Higher Education institutions. This comprehensive asset tracking software also serves companies around the world in the broadcast and film production, automotive and scientific equipment industries.
WebCheckout is the industry standard in software for managing AV and IT equipment, media assets, rooms and people. WebCheckout offers the most comprehensive solution with unmatched flexibility.

Informations sur WebCheckout

WebCheckout

http://www.webcheckout.net

Fondé en 2000

Prix de WebCheckout

WebCheckout n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de WebCheckout est disponible à partir de 400,00 $US/mois.

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WebCheckout video
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À partir de

400,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

WebCheckout - Fonctionnalités

Logiciels de gestion des actifs
Codes-barres et RFID
Entrée et sortie
Gestion de l'amortissement
Gestion des cessions
Gestion des réservations
Géolocalisation
Piste d'audit
Suivi des activités

Avis sur WebCheckout

Afficher 5 avis sur 54

Note globale
4,4/5
Facilité d'utilisation
3,9/5
Service client
4,7/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4,1/5
Utilisateur vérifié
Operations Manager
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 31/03/2020

"WebCheckout is a solid solution"

Commentaires: Our overall experience with web checkout has been wonderful and continues to grow with every progressive upgrade.

Avantages: Love the integration and tech support for this software.

Inconvénients: We wish there was a better calendaring system that would show the real-time check-in and check-out appointments by the tech and client

Réponse de l'éditeur

envoyé par WebCheckout le 06/05/2020

Thank you for your time and thoughtful feedback. We are always on the look out for ways to improve client support and application improvements. Please contact [email protected] to discuss improving the user experience of allocation reporting. Thank you again for your time and continued support.
Holly V.
Customer Care

  • Provenance de l'utilisateur 
  • Publié le 31/03/2020
Asa K.
Video Production Specialist
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 01/04/2020

"WebCheckout in Media Education"

Commentaires: Our old loan inventory system was being decommissioned, so we had to find something new. Web Checkout filled all our needs and more. It has been an incredible improvement over our previous workflows.

Avantages: Web Checkout is highly customizable, easy to use, entirely web based, and integrates with our existing Active Directory, Student Information System, user ID cards, and equipment barcodes. The best functions are the automated email reminders and flexible permission rules.

Inconvénients: Initial setup of the integration was a bit tedious, but once it was setup it makes daily processes a breeze.

Réponse de l'éditeur

envoyé par WebCheckout le 27/04/2020

Hi Asa,

Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and appreciate insight into how to make our processes easier. As always, please feel free to reach out to us at [email protected] with any concerns and feature requests.
Thanks again for your time, and we appreciate your continued support.

Best,

AJ O.
Customer Care Team

  • Provenance de l'utilisateur 
  • Publié le 01/04/2020
Mary L.
Equipment Services Associate
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 23/06/2020

"Great product for higher education equipment loaning"

Commentaires: I used WCO for nearly 10 years. The company was very responsive to their clients' inputs and regularly updated the software to reflect those requested tweaks. The program was great to work with but offered a lot of details that weren't necessary for us. And it was a little pricey and we needed to consolidate expenses. Two other departments were using another software and we transferred to that system. For 10 years, the WCO never crashed and we never lost any data. WebCheckOut worked very well for us!

Avantages: WCO is easy to use and intuitive. It has a lot of features to keep track of loans, reservations and details of your equipment and locations. There are multiple offerings to customize what you need, including invoices, emailing, SSO, ticket (repair) tracking and even a personnel scheduling feature. Running reports are very customizable and easy to do and cover a range of information (turn downs, overdue, usage, etc...). Adding and updating equipment was fairly easy to do.

Inconvénients: We don't use the system anymore but we had several add on modules that we paid for. I don't remember exactly what was an added module and what features came with the basic software but we bought several modules over the years that made the system a bit pricey. I downloaded my patrons list manually because it was more money to have it work automatically with our system. Not a big deal since we only have about 3k clients but it was an added step. For us, there were a lot of extra fields that could not be removed. A more customizable view would have been nice. Any new software releases that came out were difficult for me to implement due to our firewall and having to work out access for the WCO support team (but I own most of that issue).

  • Provenance de l'utilisateur 
  • Publié le 23/06/2020
Rifah O.
Client Services Manager
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 27/03/2020

"Helpful but Not User Friendly"

Avantages: I like that it helps us keep track of our events and checkouts so that we don't lose equipment. Overall, it offers a lot of flexibility especially with being able to write notes on reservations, checkouts, and equipment.

Inconvénients: I wish the dashboard would stick without having to reset it up daily with my preferences. I also wish the dashboard view was more integrated into the main checkout page instead of its own page. I wish this system was more user friendly or they offered tutorial videos. I have a large rotating staff of student workers that I have to train and retrain on the various aspects of Webcheckout. I have had to create my own documentation on how to use it and still come across issues where things don't go right if a student worker misses a step. The system is not intuitive at all and needs to be taught and learned. There needs to be a way to delete equipment for good. I would also like an easy way to track our events vs. just our regular checkouts or scheduled tasks so I could pull reports on it. The set, strike, show isn't cutting it for us.

Réponse de l'éditeur

envoyé par WebCheckout le 01/05/2020

Hi Rifah, thanks for your time and feedback. We're pleased to know that WebCheckout aids in keeping track of your equipment.

The Dashboard now persists, so once you set it up, the information is readily available for the next time you login. This improvement was made after your request in our 2019 User Training. We also provided SXU with the Task Module to better track event details, a part from regular checkout/reservation information.

As we continue to improve and add to WebCheckout's countless features, we understand this can make training an every changing staff difficult to manage. We do update our online documentation, and will continue to host webinars to highlight new features of each release. Additionally, we do offer training services to take the burden of training off of the administrative team.

If we can provide any assistance, please do not hesitate to reach out to your account manager.

We hope you're well.

Jeannie C
Customer Care Team

  • Provenance de l'utilisateur 
  • Publié le 27/03/2020
John L.
Field Support Engineer
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 06/04/2020

"The equipment loan management solution you've been looking for..."

Commentaires: WebCheckout is one of the best - and only - solutions that met our needs with the computers, cameras, and other technology equipment we loan out. While it is on the more expensive side, you get what you pay for...and more. There is strong support from the vendor, and an active listserv with other users.

Avantages: We needed a solution that would allow us to manage our loan equipment without having to micromanage every single checkout. WebCheckout allowed us to do this - we are able to have a default loan duration set, automatic notifications for check-outs, check-ins, and overdue loans, and to place holds on our users when they violate the equipment loan policy they agree to prior to borrowing any equipment.

Inconvénients: There are many features - almost too many. The system can be a bit overwhelming, but there are a lot of resources in the WebCheckout knowledge base.

Réponse de l'éditeur

envoyé par WebCheckout le 27/04/2020

Hi John,
Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and know that your input helps us improve Webcheckout. As always, please feel free to reach out to us at [email protected] with any concerns and feature requests.

Thanks again for your time, and we appreciate your continued support.

Best,

AJ O.
Customer Care Team

  • Provenance de l'utilisateur 
  • Publié le 06/04/2020