Jobber

Jobber is the BEST

Commentaires: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Avantages:

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Inconvénients:

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Good Software.....Greedy Management

Avantages:

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Inconvénients:

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache. I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Perfect for lawn care

Commentaires: I run a 2 truck lawn care business with Jobber and we pack our days very full of work. I can build weekly/biweekly or one time visits easily, edit them on the fly and ensure everything is captured on the invoices. The payment portal for customers, the consistent branding across quotes, invoices and receipts and the payment options make my company seem like a much larger and more established business. The process is so slick that I am saving hours and hours of tedious work every week.

Avantages:

Job scheduling for the whole season is easy, and with automated invoice reminders and batch invoicing, I can get the admin side of the job done quickly and accurately so I can focus on other parts of the business.

Inconvénients:

I don't have much to complain about - everything works for me.

BUYER BEWARE - live in this product for the trial so you don't have the same experience I did!

Commentaires: BUYER BEWARE - the customizations for the Jobs and Client Form are lacking. I signed up for a yearly subscription encouraged by the videos BUT Between the spring rush of mulch jobs and starting off the season, I was at 21 days before realizing this issue and Jobber IS HOLDING MY MONEY HOSTAGE and will make over $2k off of me as a customer who has not and cannot use their solution. We have not run any customer data Jobber or processed any payments with the service. They are deciding to stand behind their 14 day free trial or suggesting that I should have signed up monthly. I am leaving feeling like they are not pro small-business when my concerns were valid. I admitted it was my fault and I should have realized this issue between Jobber, my website design, and myself quicker... BUT I had hoped reasonableness would prevail because I did not even use the service because we could not get out of the starting gate but in this case IT DID NOT.

Avantages:

The structure is there is you do not need customizations, but the ability to tune the nobs behind the curtain is lacking.

Inconvénients:

They are not pro small-business. When I realized the customizations I needed did not exist or would have to be jerry-rigged together I let them know we could not proceed and they have held my money captive over it.

Jobber is perfect for my business

Avantages:

I like the real-time aspect of information being added and deleted immediately, I like the appointment confirmations and reminders being texted to clients, I like the automatic request for Google reviews the best.

Inconvénients:

I don't like that an invoice cannot be cancelled without the entire job having to be deleted. The system considers a job an "invoice"...they are not the same.