Qui utilise Chargebee ?

PME et entreprises de taille moyenne. Logiciel en tant que service (SaaS), plateforme en tant que service (PaaS), e-commerce, commerce par abonnement, médias et télécommunications, espaces de coworking, services d'abonnement, Internet des objets (IoT), organismes à but non lucratif.

Description de Chargebee

Chargebee est un logiciel de facturation récurrente et de gestion des abonnements pour les entreprises de SaaS et d'abonnements. Avec une API REST puissante, des intégrations avec des outils essentiels tels que Zendesk, Salesforce, Intercom, Slack, Xero et la prise en charge de passerelles de paiement dans plus de 50 pays, ce produit aide à gérer l'intégralité du cycle de vie des abonnements clients, depuis la facturation jusqu'au recouvrement des recettes et à la comptabilité. Soutenu par Accel Partners & Tiger Global, Chargebee compte plus de 6 000 clients dans 53 pays.

Informations sur Chargebee

Chargebee

http://www.chargebee.com

Fondé en 2011

Prix de Chargebee

Chargebee est disponible en version gratuite et propose un essai gratuit. La version payante de Chargebee est disponible à partir de 299,00 $US/mois.

À partir de

299,00 $US/mois
Consulter les tarifs

Version gratuite

Oui

Essai gratuit

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

Chargebee - Fonctionnalités

Logiciels de comptabilité
Bons de commande
Cabinets d'expertise comptable
Comptabilité clients
Comptabilité des fonds
Comptabilité des projets
Facturation
Gestion de l'impôt
Gestion de la paie
Gestion des immobilisations
Gouvernement
Rapprochement bancaire
Suivi des frais
À but non lucratif
Base de données de contacts
Calculateur d'impôts
Facturation des dépenses imprévues
Facturation des projets
Facturation en ligne
Facturation récurrente et des abonnements
Facturation à l'heure
Factures personnalisables
Gestion des demandes de paiement
Paiements en ligne
Paiements mobiles
Portail de facturation
Prise en charge de plusieurs devises
Traitement des paiements
Facturation a posteriori
Facturation récurrente
Facturation récurrente de plusieurs périodes
Facturation récurrente et des abonnements
Gestion des demandes de paiement
Portail libre-service
Prise en charge de plusieurs devises
Traitement des paiements
Catalogue de produits
Facturation récurrente
Gestion de l'impôt
Gestion des annulations
Gestion des demandes de paiement
Gestion des inscriptions
Gestion des réductions et des coupons
Gestion des versions d'essai
Logiciels de gestion des souscriptions
Outils de recouvrement des recettes
Portail libre-service
Prise en compte des revenus
Suivi et analyse de l'utilisation
Facturation
Gestion de projets
Gestion des clients
Gestion des documents
Gestion du personnel
Portail client
Pour les cabinets d'expertise comptable
Suivi des échéances
Suivi du temps
Workflow d'approbation
Conformité PCI
Facturation
Facturation récurrente
Intégration des caisses
Intégration des services de traitement des paiements
Paiements en personne
Paiements mobiles
Portails de paiement multiples
Prévention des paiements frauduleux
Rapports et analyses
Signature électronique
Sécurité des données
Traitement de cryptomonnaies
Traitement des cartes de crédit et de débit
Traitement des paiements
Traitement des paiements ACH
Traitement des paiements en ligne

Avis sur Chargebee

Afficher 5 avis sur 33

Note globale
4,5/5
Facilité d'utilisation
4,2/5
Service client
3,8/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,1/5
Brad H.
Co-Founder
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 03/10/2017

"Chargebee saved us a TON of dev time."

Avantages: I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Inconvénients: I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 03/10/2017
Nuno L.
CEO, Co-Founder
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 02/11/2018

"Our perfect subscription manager"

Avantages: We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Inconvénients: The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

  • Provenance de l'utilisateur 
  • Publié le 02/11/2018
Ryan H.
Owner
Logiciels, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 21/07/2019

"Grossly incompentant"

Commentaires: If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Avantages: Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Inconvénients: The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

  • Provenance de l'utilisateur 
  • Publié le 21/07/2019
László M.
CEO
Logiciels, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 24/10/2019

"Excellent subscription management platform"

Commentaires: Overall a very capable subscription management tool with great integrations and great support them!

Avantages: Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Inconvénients: Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

  • Provenance de l'utilisateur 
  • Publié le 24/10/2019
Max S.
Director, Customer Success
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 24/01/2019

"Basically, perfect in all aspects"

Commentaires: We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans. I couldn't name another product that I would be that happy with as I am with Chargebee.

Avantages: - Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Inconvénients: I faced literally two issues through the course of 6 years using Chargebee in production.

  • Provenance de l'utilisateur 
  • Publié le 24/01/2019