--- description: Contactability : qu'en pensent les utilisateurs ? Lisez les avis clients sur Contactability, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Contactability - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de lead management](/directory/30017/lead-management/software) > [Contactability](/software/132580/contactability) # Contactability Canonical: https://fr.capterra.be/software/132580/contactability Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.be/software/132580/contactability?page=2) > Idéal pour les agents d'assurance, les call centers et les transporteurs, cet outil de génération de leads aide les utilisateurs à capter et à valider de nouveaux clients. > > Conclusion : 117 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Contactability ? Une plateforme web de génération de leads qui aide les agences d'assurance, les call centers et les transporteurs de toute taille à rationaliser les processus d'acquisition de clients grâce à la capture et à la vérification des données des consommateurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 117 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Contactability - **Fondé**: 2012 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Distribution de leads - Fonctions pour secteur de l'assurance - Gestion des leads - Gestion des pipelines - Gestion du pipeline de ventes - Génération de leads - Qualification de leads - Saisie de leads - Suivi des interactions ## Ressources d'aide - Chat ## Category - [Logiciels de lead management](https://fr.capterra.be/directory/30017/lead-management/software) ## Catégories connexes - [Logiciels de lead management](https://fr.capterra.be/directory/30017/lead-management/software) - [Logiciels de suivi commercial](https://fr.capterra.be/directory/32744/sales-tracking/software) - [Logiciels de CRM pour assureurs](https://fr.capterra.be/directory/32554/insurance-crm/software) ## Alternatives 1. [EngageBay CRM](https://fr.capterra.be/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 2. [Claritysoft CRM](https://fr.capterra.be/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) 3. [noCRM](https://fr.capterra.be/software/132752/you-don-t-need-a-crm) — 4.6/5 (489 reviews) 4. [Freshsales](https://fr.capterra.be/software/155563/freshsales) — 4.5/5 (621 reviews) 5. [Dynamics 365](https://fr.capterra.be/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Avis ### "CONTACTABILITY HAS ABILITY" — 4.0/5 > **Nik** | *10 décembre 2019* | Assurance | Taux de recommandation : 7.0/10 > > **Avantages**: If you are a scratch insurance agent or any agency looking for some quick leads to round out a month or year, Contactability is a good place to start. As with any internet lead company, keep your expectations low but they seem to be one of the better companies of the bunch. Their service is really good and they are constantly refining their process and filters. > > **Inconvénients**: As someone who has purchased thousands of dollars worth of internet leads, be prepared to be frustrated. You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead. > > Overall, they are good for what they offer. Be mindful with internet leads they have a low conversion and low retention percentage. ----- ### "Our Service Rep Florian has been great to work with helping us tweak our leads for success\!" — 5.0/5 > **David** | *23 mars 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: I appreciate the ease of use of the system and the ability to track how a lead is being worked right here on the site. I also appreciate the ease of use of requesting refunds. Working with Florian has been a win so far for us here in the agency. > > **Inconvénients**: Two suggestions that would benefit us in the agency are 1) the ability to choose weekday hours for leads to come in like we do on Saturdays 2) The ability to add an age filter to the order for the leads. > > The leads seem better than what we are getting from other lead companies. The ease of use of the program was quite good. The ability to make changes to the demographics of the order right on the site is beneficial, but a few more filters would only enhance the platform. ----- ### "Spare yourself the money" — 1.0/5 > **Utilisateur vérifié** | *12 décembre 2018* | Assurance | Taux de recommandation : 1.0/10 > > **Avantages**: Dashboard is user-friendly, which is the only positive thing I can point to about this program. > > **Inconvénients**: Support team at Contactability advised us when we signed up that they had filters in place to make sure our leads were qualified - came to find out that is most likely a lie. We have found that most of the live transfers don't meet filters at all and then we are forced to fight for refunds. As another reviewer put, get to know the refund function - you will be using it often. > > We are beyond unhappy with this service. Customer support told us that getting refunded was easy on their system if the lead was not a qualified lead, which is not true. We were not told that their idea of a "refund" is to still charge you for the bad lead, but give you your next one free. That was never disclosed to us up front. And the leads - we have gotten a few live transfers that were terrible, but the one that really upsets me with this company is they solicited an older guy that lived in a nursing home, whom was clearly not mentally competent to be entering into any insurance contract, and they were transferred to us anyway and then we had to fight for a credit. Team said they was going to "look into" the quality of the leads after we brought this to his attention. He called us back a few days later and didn't even remember what he was supposed to be doing for us. The icing on the cake was when he called today, not remembering that he stopped our live transfers to "look into" the lead quality for us, and gave the excuse that they had "system problems" (even though he's the one that turned our leads off) and turned our leads back on. I have not gotten any resemblance of competency with this company, and regret ever paying for their leads. ----- ### "Great Customer Service" — 4.0/5 > **Christina** | *14 septembre 2018* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: It was very easy to set up my Contactability account. Our customer service rep has been great since the beginning. Very responsive and professional. He's also checked in along the way to make sure things are going smoothly and to address any concerns. It's very important to me to work with someone that is very responsive. > > **Inconvénients**: I have no concerns with Contactability at this time. > > My overall experience with Contactability has been very positive. They focus on quality and exceptional customer service which is very important these days. It's nice to work with a company with such a positive and professional approach. ----- ### "Great Investment" — 5.0/5 > **Matt** | *6 novembre 2018* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: Really easy software to use. If I ever have trouble the customer service goes above and beyond what is expected. My customer service rep has been very beneficial and made this a very easy easy software to use in day to day business. > > **Inconvénients**: Sometimes the lead doesn't meet requirements or has poor driving record. A lot of times they refund the lead when this happens. > > We have used Contactability to grow our business. We have had a lot of success with live leads. I would recommend this to others in the insurance industry. Customer service has gone above and beyond and support team has an asset to work with. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.be/software/132580/contactability?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/132580/contactability) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées