RepairShopr

RepairShopr

par RepairShopr

Qui utilise RepairShopr ?

RepairShopr s'adresse à toutes sortes d'ateliers de réparation et d'interventions sur le terrain, des entreprises composées d'une seule personne aux franchises multisite.

Description de RepairShopr

Système de billetterie et de facturation robuste, CRM, point de vente et plateforme marketing pour les ateliers de réparation.

Informations sur RepairShopr

RepairShopr

http://www.repairshopr.com

Fondé en 2010

Prix de RepairShopr

RepairShopr n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de RepairShopr est disponible à partir de 49,00 $US/mois.

À partir de

49,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

RepairShopr - Fonctionnalités

Logiciels CRM en ligne
Analyse du service client
Catalogage et catégorisation
Contrôle des réponses par e-mail
Gestion des connaissances
Messagerie instantanée
Mesure des performances
Portail libre-service
Recherche
Suivi du support client
Accès mobile
Devis et offres
Gestion des tâches
Gestion du territoire
Intégration des médias sociaux
Intégration du chat interne
Intégration du marketing automation
Lead scoring
Segmentation
Stockage de documents
Système de calendrier et de rappel
e-mail marketing
Caisse pour détaillant
Caisse pour restaurants
Carte de fidélité
Emplacements multiples
Gestion des cartes cadeaux
Gestion des commissions
Gestion des remises
Gestion des retours
Intégration e-commerce
Lecture de codes-barres
Profils de compte client
Signature électronique
Base de données de contacts
Calculateur d'impôts
Facturation des dépenses imprévues
Facturation des projets
Facturation en ligne
Facturation récurrente et des abonnements
Facturation à l'heure
Factures personnalisables
Gestion des demandes de paiement
Paiements en ligne
Paiements mobiles
Portail de facturation
Prise en charge de plusieurs devises
Traitement des paiements
Accès mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Planification de la maintenance
Routage
Suivi de l'historique des services
Accès mobile
Base de données de contacts
Devis
Facturation
Gestion des contrats
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Planification
Recouvrement des paiements sur le terrain
Routage
Signature électronique
Suivi de l'historique des services
Suivi du temps en ligne
Alertes et remontée des problèmes
Chat en temps réel
Communication multicanal
Gestion de la base de connaissances
Gestion des accords de service
Gestion des billets
Gestion des ressources informatiques
Intégration des e-mails
Monitoring réseau
Portail libre-service
Routage automatisé
Stockage de documents
Stratégie de marque personnalisable
Suivi des interactions
Conception de bijoux
Consignations
Gestion de plusieurs magasins
Gestion des commissions
Gestion des fournisseurs
Gestion des grossistes
Gestion des prix
Gestion des évaluations
Gestion du marketing
Historique d'achat des clients
Suivi des réparations
CRM
Code-barres / Étiquettes
Facturation
Formulaires d’accueil
Gestion des stocks
Point de vente (PDV)
Réparation
Application mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Routage
Suivi de l'historique des services

Avis sur RepairShopr

Afficher 5 avis sur 113

Note globale
4,7/5
Facilité d'utilisation
4,5/5
Service client
4,5/5
Fonctionnalités
4,6/5
Rapport qualité-prix
4,6/5
Christian B.
Owner / Operator
Matériel informatique, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 11/09/2018

"Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

Commentaires: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Avantages: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Inconvénients: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

  • Provenance de l'utilisateur 
  • Publié le 11/09/2018
Gary G.
Bench Technician
Matériel informatique, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 25/07/2019

"90% coded, but A+ For Effort!"

Commentaires: I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Avantages: Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Inconvénients: It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

  • Provenance de l'utilisateur 
  • Publié le 25/07/2019
Timothy N.
Founder/CEO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Publié le 24/05/2017

"Underdeveloped software, support is slow and under skilled but has potential."

Commentaires: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Avantages: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Inconvénients: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

  • Provenance de l'utilisateur 
  • Publié le 24/05/2017
Terrell M.
Owner
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 18/09/2019

"Good all around Customer management Software"

Commentaires: I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Avantages: It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Inconvénients: Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

  • Provenance de l'utilisateur 
  • Publié le 18/09/2019
Charissa P.
Operations Manager
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/03/2019

"Not just for Retail Computer Shops"

Commentaires: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Avantages: The integration with other programs makes this unstoppable!
This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford.
One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Inconvénients: Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

  • Provenance de l'utilisateur 
  • Publié le 02/03/2019