--- description: Service Fusion : qu'en pensent les utilisateurs ? Lisez les avis clients sur Service Fusion, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Fusion - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [Service Fusion](/software/135788/service-fusion) # Service Fusion Canonical: https://fr.capterra.be/software/135788/service-fusion Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.be/software/135788/service-fusion?page=2) > Logiciel de gestion des interventions tout-en-un pour gérer votre entreprise de n'importe où, avec des forfaits à partir de 99 $/mois. > > Conclusion : 290 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Service Fusion ? L'éditeur offre ses services à plus de 3 000 entreprises de maintenance sur site de petite et moyenne taille dans le secteur des services CVC, de la plomberie, de l'électricité, de la réparation d'appareils électroménagers, de la domotique, de l'audio, de la vidéo, de la serrurerie, de l'informatique et de nombreux autres services. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 290 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: KickServ ## Contexte commercial - **À partir de**: 245,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Alertes/Notifications - Application mobile - Base de données de contacts - Base de données des coûts - Booking Management - CRM - Estimation des coûts - Facturation - GPS - Gestion de la disponibilité - Gestion de projets - Gestion des bons de commande - Gestion des calendriers - Gestion des clients - Gestion des clients - Gestion des expéditions - Gestion des factures - Gestion des inspections - Gestion des offres - Gestion des ordres de travail - Gestion des stocks - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Historique des services - Maintenance préventive - Monitoring - Paiements électroniques - Piste d'audit - Planification - Planification du personnel - Planification en temps réel - Pour sous-traitants en commerce et/ou électricité industrielle - Prise de clichés - Rapports et analyses - Rapports et statistiques - Real-Time Data - Real-Time Updates - Relevé des matériaux - Rendez-vous récurrents - Réservation en ligne - Signature électronique - Stockage de documents - Suivi des statuts - Suivi des tâches - Suivi du temps - Suivi du temps en ligne - Synchronisation du calendrier - Tableau de bord d'activités - Third-Party Integrations ... et 24 fonctionnalités supplémentaires ## Intégrations (15 au total) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion des interventions](https://fr.capterra.be/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.be/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.be/directory/30059/service-dispatch/software) - [Logiciels DPE (diagnostic de performance énergétique)](https://fr.capterra.be/directory/30107/hvac/software) - [Logiciels pour plombiers](https://fr.capterra.be/directory/30673/plumbing/software) - [Logiciels de gestion des ordres de mission](https://fr.capterra.be/directory/30785/work-order/software) ## Alternatives 1. [Jobber](https://fr.capterra.be/software/127994/jobber) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://fr.capterra.be/software/153475/fieldpulse) — 4.6/5 (411 reviews) 3. [Connecteam](https://fr.capterra.be/software/153140/connecteam) — 4.6/5 (5059 reviews) 4. [BuildOps](https://fr.capterra.be/software/194155/buildops) — 4.5/5 (151 reviews) 5. [ServiceTitan](https://fr.capterra.be/software/150053/servicetitan) — 4.3/5 (325 reviews) ## Avis ### "Un incontournable pour le secteur des services" — 5.0/5 > **Kevin C.** | *14 septembre 2018* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Facile à configurer et à utiliser, il accélère considérablement la facturation et le service client. Le suivi des stocks et le calcul des coûts des interventions deviennent un jeu d'enfant, et le suivi des heures facturables permet de mieux identifier les points faibles de votre productivité. > > **Inconvénients**: Honnêtement, je ne peux penser à rien, cela a apporté une telle amélioration à notre infrastructure interne. > > Leur accompagnement à l'intégration est exceptionnel. Leur patience face aux questions et aux solutions, leurs services d'importation de bases de données existantes et d'aide à la configuration de celles que vous n'avez pas encore, ainsi que l'interface du logiciel avec les logiciels de comptabilité, permettent à une entreprise de progresser très rapidement. ----- ### "Expert Repair review" — 4.0/5 > **Michael** | *15 janvier 2026* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business. > > **Inconvénients**: Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team. > > Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review. ----- ### "A Partially Functional Product from a Dysfunctional Company" — 1.0/5 > **Andrew** | *2 octobre 2025* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: It mainly works except for some features like viewing text messages sent by other team members. I liked being able to group products and services together in quotes. > > **Inconvénients**: Some features do not work at all and seem not to be a priority for the team at Service Fusion. Their customer support is pretty bad, when you can get ahold of someone, they don't have permission to escalate your call to people in the billing department. > > My company used Service Fusion for about 2 years and most features worked but some key features like being able to read messages sent by other team members in Service Call.ai just didn't work. We had no idea whether someone had already answered that customer and it made us look like fools with our clients. After the third price hike in as many years, despite no new features, I requested to switch from an annual plan to a monthly plan. I was told that in their terms and conditions it requires that I notify them 15 days in advance for any billing changes. Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of someone there. Finally a billing dept. manager answers us saying that our account will be deactivated until we pay for a year in advance and then we can make the switch to monthly NEXT YEAR. This company will take your business hostage for a variety of reasons. The mere fact that there is not a portal for you to view your own Service Fusion plan and billing settings within a CRM PLATFORM is ASTOUNDING. (October 2025) After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for. Also worthy to mention: -They give 2 weeks notice for price increases (August 2025) -The customer service queue can sometimes be hours long. I was in position \#5 on chat support for 45 minutes during regular business hours -They will not call you to resolve a billing issue, they will simply start turning off your user's accounts despite unanswered emails regarding the issue. Overall do yourself a favor and stay away from this software, and if you're like me, get YOUR data out of their platform while you still can. ----- ### "Unhappy with syncing issues - happy with the app" — 3.0/5 > **Melissa** | *6 janvier 2026* | Construction | Taux de recommandation : 6.0/10 > > **Avantages**: Working in the cloud, the mobile app, ease of use collecting payments through the app. The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for. > > **Inconvénients**: Nobody has resolved our issue in our almost-two-years with SF of syncing. Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. This is ridiculous. > > \[sensitive content hidden\] has been helpful and empathetic about our issues, prior to that, I have dealt with a real jerk. ----- ### "Grateful for service fusion" — 4.0/5 > **Jim** | *9 janvier 2026* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: I personally love the calander feature the most. It is the most used item in our company. We all go in to the shop in the mornings, check the jobs for that day or the next day and have a very good idea of what we need to prep for. > > **Inconvénients**: The mobile app needs so much work\! maybe it is just me personally, but the desktop program and the phone app are so drastically different from each other. It seems to me from time to time that they dont connect well to each other for some reason. We also have all sorts of problems with guys not being able to see jobs on the phone app. > > Overall, we like service fusion. It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC. We are constantly revisiting equipment multiple times over the years and it is so nice to have a record of things that happened in the past that are relevant to your current job. ----- Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.be/software/135788/service-fusion?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/135788/service-fusion) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées