Salesforce Service Cloud

Utilisateur sales force

Avantages:

Système de planification et classification des données très performant

Inconvénients:

Rien pour le moment que je peux qualifier comme aspects moins apprécié

Logiciel de centre d'appel

Avantages:

Le produit est doté d'une grande fonctionnalités qui m'aide pour la gestion de services clients, très professionnel et simple.

Inconvénients:

Bravo à l'équipe assistante de ce produit, je l'apprécie énormément et je ne reproche rien pour le moment.

Logiciel de Centre d’appel

Avantages:

Très pratique et très performant pour apporter son aide aux entreprises. Avec de tte bonne fonctionnalités. Je le recommande.

Inconvénients:

Super produit et simple à utiliser et très performant . Je n’ai pas d’inconvénient.

Logiciel de Centre d'appel

Avantages:

Simple et efficace pour la gestion clientèle grâce à ses fonctionnalités. Très cool et professionnel.

Inconvénients:

C'est un top produit de messagerie et de centre d'appel. Je n' ai pas encore eu d'inconvénients. Je le recommande

outil de ticketing

Avantages:

permet d'intégrer le ticketing avec la version de salesfroces. Très pratique si le reste de la suite est déjà déployée (contrairement à l'utilisation croisée avec Service Now)

Inconvénients:

Temps de prise en main et de déploiement pour les équipes avec le reste de la suite

Une référence en CRM

Commentaires: Salesforce Service Cloud est une plateforme de service client exceptionnelle qui offre une expérience client optimale sur tous les canaux. Bien que le coût puisse être élevé pour les petites entreprises et que la mise en place puisse prendre du temps, les avantages tels que l'automatisation des tâches, la gestion des cas et la personnalisation des interactions en font un choix idéal pour les entreprises qui souhaitent offrir un service client exceptionnel.

Avantages:

Permet aux entreprises de fournir un service client exceptionnel sur tous les canauxÉconomise du temps et de l'argent grâce à l'automatisation des tâchesAméliore la résolution des problèmes grâce à une gestion de cas efficaceOffre une expérience client personnalisée pour fidéliser les clientsFacilite la collaboration entre les équipes de service client

Inconvénients:

Le coût peut être élevé pour les petites entreprisesLa mise en place peut prendre du temps et nécessiter une assistance techniqueL'interface utilisateur peut être complexe pour les nouveaux utilisateurs

Mon expérience avec Salesforce Service Cloud : un outil de service client exceptionnel

Commentaires: L'expérience globale d'utilisation de Salesforce est souvent très positive, offrant un ensemble complet de fonctionnalités pour une gestion efficace du service client.

Avantages:

J'ai apprécié la flexibilité, la personnalisation et la facilité d'utilisation de Salesforce, ainsi que son excellent support client et son évolutivité pour répondre à nos besoins.

Inconvénients:

J'ai noté que le coût est un peu élevé pour les petites entreprises comme la notre, tandis que j'ai signalé des problèmes de performance.

Un excellent logiciel SAV

Avantages:

Salesforce Service Cloud ne regorge pas de fonctionnalités mais permet de gérer facilement les tickets de support client, les interactions sur les réseaux sociaux, les connaissances clients, les chatbots et les analyses de performances dans notre cas. Le point fort réside pour nous dans la personnalisation de l'outil

Inconvénients:

Dans un milieu / environnement restreint, Salesforce Service Cloud peut être plutôt onéreux. Nous envisageons d'ailleurs de changer de solution pour une moins chère. La courbe d'apprentissage est également longue et il faut le prévoir dans les ressources.

CRM complet

Avantages:

CRM vraiment complet et puissant. Les relances automatiques sont vraiment utiles pour les petites structures

Inconvénients:

Logiciel vraiment très cher pour des petites structures. Difficile de le rentabiliser.

It accelerates customer service and personalizes case management

Commentaires: Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Avantages:

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Inconvénients:

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

User friendly

Commentaires: My personal experience has been overall positive.

Avantages:

The reliability to be able to depend on the service in real time.

Inconvénients:

I don’t have access to use the full capability. But from what I have used no cons.

Many features and ability- but required long time to study

Avantages:

It was very easy to use many for contact management in addition to plug-ins that existing

Inconvénients:

Reporting and use plug-ins or customise. The experience was much more difficult.

Everything You Need in One Place

Commentaires: Salesforce has simplified case management for me and my entire firm. We can track all issues and set reminders for all deadlines.

Avantages:

It incorporates all the data and information needed to manage cases and clients.

Inconvénients:

I wish that it could be a little more customizable so I don't have to deal with all of the features that aren't relevant to my cases.

Councils use of service cloud

Commentaires: Has been an excellent way to transform business processes and modernise our technology stack.

Avantages:

Versatility to use for different requirements. Preconfigured solutions for our purposes

Inconvénients:

Very difficult to move away. Cost is high.

A bit of an investment, but well worth it if fully utilized.

Commentaires: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Avantages:

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Inconvénients:

The upfront cost is more than other programs.

Salesforce - A must for CRM

Commentaires: Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

Avantages:

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

Inconvénients:

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

Salesforce review

Avantages:

Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency.

Inconvénients:

What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users

Salesforce gets 5 stars

Commentaires: Very positive experience. Super collaborative with multiple reps and management functions. Excellent reports and summaries. Customer detailed information at my fingertips.

Avantages:

Very powerful, easy to use, intuitive and well supported. A lot of information well organized and sorted. Excellent reports.

Inconvénients:

Nothing. It's one of the most error free/bug free applications I have ever used,

SF Service Cloud rules

Commentaires: i've been in the SF real for about 12 years and love it. It's always growing and always challenges to learn

Avantages:

Highly customizable to suit business needs. Ease of use.

Inconvénients:

The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.

Salesforce Service Cloud Has Been a Reliable and Effective Solution

Avantages:

I like the accuracy of Salesforce Service Cloud. Salesforce Service Cloud is amazing and super excellent to manage.

Inconvénients:

No dislikes about Salesforce Service Cloud. Salesforce Service Cloud works so well for us.

Sales Force comes with all the force!

Avantages:

I love customer management as well as employee tasking and account detail

Inconvénients:

There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every aspect of every customer account

Love Service Cloud

Commentaires: Overall a tremendous fan of Service Cloud and all of the product offerings from Salesforce.

Avantages:

It's a great business solution when set up properly. We're able to use it as a single platform for all contact center needs as it fully integrates with our CTI system as well

Inconvénients:

The ramp up period for users to adopt and fully use the platform can take some time. It's not always user friendly, but once the users get the grasp of it, it increases productivity

Salesforce! Great TOOL All-around!

Commentaires: Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.

Avantages:

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

Inconvénients:

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Great platform for managing customers and customer service

Avantages:

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

Inconvénients:

I haven't use it to its full capabilities to understand what could work better

Egypt

Commentaires: I found integration in Salesforce's business processes because it made it easier for us to use many of the features it contains, which helped us a lot in the organization's work and helped in its success, development, and completion of its practical and functional tasks in a short and fast time, and also that it is easy to use and practice, and it contains easy windows and easy to learn and get used to After experiencing it, it is really something special ، great program.

Inconvénients:

Salesforce has a rather high price, and we hope that its price will be reduced slightly, as it helps us a lot and is relied upon in various matters to carry out the functional process in the company and because it has facilitated the use of many of the features that it contains, which helped us a lot in the work of the organization and helped in its success and development.