Anywhere365 for Skype Business

Anywhere365 for Skype Business

par Workstreampeople

Utilisation de Anywhere365 for Skype Business

Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience.

Description de Anywhere365 for Skype Business

Dialogue management tool that lets businesses engage with customers across communication channels, keeping record of past conversations

Informations sur Anywhere365 for Skype Business

Workstreampeople

http://www.workstreampeople.com

Prix de Anywhere365 for Skype Business

Anywhere365 for Skype Business est disponible à partir de 10 000,00 $US. Anywhere365 for Skype Business n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Consultez ci-dessous les informations détaillées concernant le prix de Anywhere365 for Skype Business.

À partir de

10 000,00 $US

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (Android natif)

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

Anywhere365 for Skype Business - Fonctionnalités

Logiciels pour call centers
Centre d'appel mixte
Centre d'appels entrants
Centre d'appels sortants
Chat en temps réel
Enregistrement des appels
Gestion de la remontée des problèmes
Gestion des campagnes
Gestion des listes d'attente
Journalisation des appels
Mode progressif (progressive dialer)
Numéroteur manuel
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Scripts d'appel
Serveur vocal interactif (SVI)

Avis sur Anywhere365 for Skype Business

Affichage de 5 avis sur 11

Note globale
4.5/5
Facilité d'utilisation
4.5/5
Service client
4.2/5
Fonctionnalités
4/5
Rapport qualité-prix
3.9/5

Live business with skype.

Publié le 03/12/2019
Milan S.
Doctor
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Feels like with client who was in overseas. Very easy to use.

Avantages: Anywhere 365 , helps to make a good customer relationship by making easy contact.It is feels like with the client. Can do any business in every place with skype. This software has amazing features & good safety.

Inconvénients: The problem is limited the features in free version. Need to pay for access all features.

Work in anywhere

Publié le 25/10/2019
Utilisateur vérifié
Medical practitioner
Cabinets médicaux, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Easily connect with customers or clients. Just in few steps and few minutes. No need to worry about security .

Avantages: No need to worry about the place when you want to have a business work . Just need internet connection and this software. Easily connect with my client , make a good advantage in document sharing because no need to think about security. Another thing is time saver . Because it helps to make call with my client when they are in overseas.

Inconvénients: Have to pay for this software to access to all features. And sometimes have to wait little bit to connect with my router.

Our business collaborates with our partners in Costa Rica using Skype constantly.

Publié le 07/09/2017
Stephanie L.
Content Planner
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love that I can chat and visually show my business partners in Costa Rica my question or issue. It's a great collaboration tool.

Inconvénients: I wish there were more emoticons. :). Seriously, these are a key tool we use to communicate beyond the one dimension of the chat.

Everything is Hardcoded

Publié le 29/01/2020
Morgan B.
Director
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
2/5
Facilité d'utilisation
2/5
Fonctionnalités
3/5
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We were looking for a tool that would drive down calls to our service desk. Responses are hard coded and every single functionality is hard coded by Capterra. We paid a lot of money for a mediocre service that really hasn't solved any of our problems. I typically don't write reviews but feel other businesses need to be aware.

Avantages: I have not seen anything significant from this implementation yet.

Inconvénients: Everything is hardcoded and cannot administered in-house. Any changes that need to be made has to go through the provider. Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

I use Skype for meetings and classes.

Publié le 10/07/2018
Lisa D.
Billing Specialist
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This software makes it easy to communicate with people across the globe. I can feel a little closer than just a phone call when I can see who I'm having a conversation with and our discussions seem to stay with me longer.

Avantages: I like the ability to be able to see one another during a meeting or learning opportunity. It is very useful to be able to show a visual to explain a problem, tool, or project while discussing it.

Inconvénients: Sometimes Skype lags, depending on how many people are connected, and we sometimes have dropped calls that have to reconnect. We either end up waiting for reconnects, or the dropped calls miss out on important information.