Utilisation de Tenfold
Les équipes de service client de plus de 10 personnes qui veulent un moyen rapide de gagner en efficacité, d'augmenter leurs revenus et de proposer une expérience client unifiée.
Description de Tenfold
Le CTI de nouvelle génération de Tenfold s'intègre à tous les principaux CRM comme Salesforce, Microsoft Dynamics et les systèmes téléphoniques tels que Cisco, Avaya et Genesys. En connectant votre système téléphonique à CRM, Tenfold vous permet de reconnaître vos clients et de leur répondre au moment de l'interaction. Grâce à des fonctionnalités telles que des fenêtres contextuelles à l'écran, le profil client unifié, la numérotation par clic, la journalisation automatique des appels, la numérotation par présence locale, etc., Tenfold permet aux équipes commerciales, d'assistance et de service d'améliorer leurs conversations avec les clients.
Informations sur Tenfold
Fondé en 2014
Prix de Tenfold
Tenfold n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Consultez ci-dessous les informations détaillées concernant le prix de Tenfold.
Tenfold - Fonctionnalités
Avis sur Tenfold
Affichage de 5 avis sur 147
Publié le 30/08/2017
Great product...needs some features.
Avantages: The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.
Inconvénients: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Publié le 19/10/2017
Great App for a Growing Sales Team
Commentaires: Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.
Avantages: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
Inconvénients: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.
Publié le 12/05/2018
Great Product, needs a few options
Commentaires: The popup was great. It worked as expected.
Avantages: I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.
Inconvénients: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
Publié le 06/09/2018
Avantages: The feature runs rather smoothly when working.
Inconvénients: Consistently breaks down. Customer support has been helpful.
Publié le 30/04/2018
easy and beautiful
Commentaires: Increased sales, improved service, and more confidence.
Avantages: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.
Inconvénients: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.