--- description: ServiceTitan : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceTitan, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels DPE (diagnostic de performance énergétique)](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://fr.capterra.be/software/150053/servicetitan Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.be/software/150053/servicetitan?page=2) > ServiceTitan est un logiciel métier qui transforme la façon dont les entreprises de services d'interventions pour particuliers et professionnels réalisent leurs activités. > > Conclusion : 341 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceTitan ? Les entreprises de services CVC, de plomberie, d'électricité, de porte de garage, de ramonage et dépuration des eaux qui cherchent à accroître leurs revenus, à rationaliser leur activité, à optimiser leur équipe et à satisfaire leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 341 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceTitan - **Pays**: Glendale, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Application mobile - Base de données de contacts - Base de données des coûts - Budget Tracking - CRM - Devis - Estimation des coûts - Facturation des projets - For Carpet Cleaners - GPS - Gestion de la conformité - Gestion de la disponibilité - Gestion de projets - Gestion des calendriers - Gestion des documents - Gestion des factures - Gestion des incidents - Gestion des inspections - Gestion des ordres de travail - Gestion des risques - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion du pipeline de ventes - Géolocalisation - Historique des services - Importation et exportation de données - Maintenance préventive - Messagerie SMS - Paiements électroniques - Planification - Planification de la maintenance - Planification en temps réel - Pour sous-traitants en commerce et/ou électricité industrielle - Rapports de suivi - Rapports et analyses - Rapports et statistiques - Real-Time Updates - Relevé des matériaux - Rendez-vous récurrents - Réservation en ligne - Signature électronique - Stockage de documents - Suivi des clients - Suivi des tâches - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Système de calendrier et de rappel - Third-Party Integrations ... et 34 fonctionnalités supplémentaires ## Intégrations (20 au total) - Airship - CompanyCam - EagleView - Google Ads - Google Workspace - Hover - Intuit Enterprise Suite - NetSuite - OnCall Air - QuarksUp - QuickBooks Free - QuickBooks Online - Rilla - Sage Intacct - SendPulse ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels DPE (diagnostic de performance énergétique)](https://fr.capterra.be/directory/30107/hvac/software) ## Catégories connexes - [Logiciels DPE (diagnostic de performance énergétique)](https://fr.capterra.be/directory/30107/hvac/software) - [Logiciels de gestion des interventions](https://fr.capterra.be/directory/10009/field-service-management/software) - [Logiciels de planning](https://fr.capterra.be/directory/30087/scheduling/software) - [Logiciels pour plombiers](https://fr.capterra.be/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://fr.capterra.be/directory/31006/electrical-contractor/software) ## Alternatives 1. [FieldPulse](https://fr.capterra.be/software/153475/fieldpulse) — 4.6/5 (500 reviews) 2. [Jobber](https://fr.capterra.be/software/127994/jobber) — 4.6/5 (1487 reviews) 3. [Connecteam](https://fr.capterra.be/software/153140/connecteam) — 4.6/5 (5318 reviews) 4. [BuildOps](https://fr.capterra.be/software/194155/buildops) — 4.4/5 (177 reviews) 5. [Service Fusion](https://fr.capterra.be/software/135788/service-fusion) — 4.3/5 (308 reviews) ## Avis ### "ST - Avis honnête" — 5.0/5 > **Logan** | *1 octobre 2025* | Fabrication électrique/électronique | Taux de recommandation : 8.0/10 > > **Avantages**: Le meilleur aspect de l'entreprise est sans doute le service client. J'apprécie de pouvoir les appeler à tout moment et d'obtenir l'aide ou les conseils dont j'ai besoin. J'apprécie également les perspectives d'évolution, tant sur le plan personnel que professionnel. > > **Inconvénients**: Le principal problème que je rencontre avec SmartThings, c'est que certaines de leurs fonctionnalités sont très lentes et non paramétrables. Plusieurs aspects de SmartThings seraient extrêmement utiles s'ils pouvaient être adaptés aux méthodes et processus de notre entreprise, mais ce n'est pas possible. De plus, ils cherchent constamment à nous inciter à dépenser plus. > > Globalement, l'expérience a été formidable. ST a transformé notre entreprise et nous a aidés à définir nos processus et procédures, et à travailler plus efficacement. ----- ### "Best Decision We Made\!" — 5.0/5 > **Lucianna** | *23 mars 2026* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. > > **Inconvénients**: Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. > > ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. ----- ### "Not worth the money and headaches" — 2.0/5 > **Edward** | *10 mars 2026* | Construction | Taux de recommandation : 2.0/10 > > **Avantages**: I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. > > **Inconvénients**: ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. > > My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. ----- ### "Very powerful software\!" — 4.0/5 > **Khiana** | *26 juin 2026* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. > > **Inconvénients**: 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. > > Overall, we love the core product and find it very useful\! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked\! ----- ### "I would highly recommend Service Titan" — 5.0/5 > **Heather** | *5 mars 2026* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey\! > > **Inconvénients**: The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. > > My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them\! ----- Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.be/software/150053/servicetitan?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/150053/servicetitan) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées