15 ans à aider les entreprises belges
à choisir le meilleur logiciel

Description de Lucky Orange

Allez au-delà du web analytics et des indicateurs personnalisés avec Lucky Orange pour découvrir le ''pourquoi'' derrière ce que font les visiteurs sur votre site. Découvrez pourquoi les gens ont été redirigés à partir de pages spécifiques, suivez l'engagement des visiteurs à partir de campagnes à l'aide de paramètres UTM (Urchin Tracking Module), découvrez quels champs de vos formulaires web causent le plus d'abandons et quelle étape du parcours d'achat présente le plus fort niveau de perte. Grâce à des enquêtes et des discussions, allez encore plus loin en demandant aux visiteurs où ils rencontrent des difficultés ou ce qui les empêche d'acheter.

Qui utilise Lucky Orange ?

Une expertise au service des PME et des grandes entreprises du Fortune 500.

Lucky Orange Logiciel - 1
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Lucky Orange

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
76%
4
20%
3
4%
2
1%
frantz
gerant (Martinique)
Médias en ligne, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Progressif

4,0 il y a 2 ans

Avantages:

exactitude dans les données transmise par le site

Inconvénients:

le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter

Réponse de l'équipe de Lucky Orange

il y a 2 ans

Merci, Frantz! We appreciate the time you took to leave us a review. Nothing feels better than finding ways that make your customer experience better than ever. Sometimes visitor counts may differ from what is shown by Google Analytics due to how we track people who bounce quickly. I would be more than happy to discuss it with you - send an email to [email protected] to get that conversation started. Again, thank you for your review! Cheers - Bradley from Lucky Orange

Raad
Raad
Marketing Director (Jordanie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

BEST app to understand why your customers aren't converting

5,0 il y a 4 ans

Avantages:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Inconvénients:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Réponse de l'équipe de Lucky Orange

il y a 4 ans

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Adriana
Director of Strategy (É.-U.)
Marketing et publicité, 51–200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Love Lucky Orange and Hope It Continues To Grow

4,0 il y a 3 semaines Nouveau

Avantages:

Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations.

Inconvénients:

It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!!

Réponse de l'équipe de Lucky Orange

il y a 3 semaines

Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to [email protected] to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange

Wayne
President/CEO (É.-U.)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

Legacy Lucky Orange was so much better - Hate the new LO

2,0 il y a 12 mois

Commentaires: For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.

Avantages:

Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.

Inconvénients:

When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.

Réponse de l'équipe de Lucky Orange

il y a 12 mois

Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

An easy tool to understand your website performance

5,0 il y a 2 mois

Commentaires: Overall, this is a great tool that helps us a lot in measuring the performance of our website.

Avantages:

I like the simplicity of setting it up and the clear visualization of the data.

Inconvénients:

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Réponse de l'équipe de Lucky Orange

il y a 2 mois

Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange