Retently - NPS Software

Retently - NPS Software

par Retently

Pour qui ?

Any business interested in measuring and improving their customer satisfaction.

Notes moyennes

17 avis
  • Note globale 4.9/5
  • Facilité d'utilisation 4.9/5
  • Service client 4.8/5
  • Fonctionnalités 4.8/5
  • Rapport qualité-prix 4.8/5

Informations sur le produit

  • À partir de 39,00 $US/mois
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Retently
  • https://www.retently.com/
  • Fondé en 2015

En savoir plus sur Retently - NPS Software

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters.

Retently will send your customers a single question satisfaction survey. Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.

Retently - NPS Software - Fonctionnalités

  • CRM
  • Carte de fidélité
  • Cartes de fidélité
  • Gestion des abonnements
  • Gestion des cartes cadeaux
  • Gestion des récompenses
  • Portail des membres
  • Suivi des activités
  • Suivi des références

Avis les plus utiles sur Retently - NPS Software

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Publié le 18/04/2018
Mark D.
Marketing and Community Coordinator
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Ease of use, beautiful and intuitive interface, cost effective.

Avantages: I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Inconvénients: None!

Great Product

Publié le 09/03/2017
John W.
Advisor
Banque, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Avantages: Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

Inconvénients: Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Superb Customer Service and product

Publié le 30/01/2020
Abbe W.
Executive Assistant
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Avantages: Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Inconvénients: Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Does what it promises

Publié le 06/01/2019
George M.
Lead Customer Success Manager
E-learning, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
3/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Avantages: Simple and modern UI
Fairly generous plan for up to 3,000 responses per month
The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Inconvénients: Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

I evaluated 4 platforms and Retently was the only one that checked all my boxes

Publié le 13/11/2019
Jordan P.
Co Founder
Comptabilité, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easy to use, great customer support, great UI, and did exactly what I needed it to do

Inconvénients: Reporting Export could be a little more refined than a csv dump

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