Qui utilise Goody ?

Hôtellerie, pharmacies, commerces de détail, parcs d'attractions, automobile, tout !

Description de Goody

Goody est une solution de fidélisation des clients et de marketing automatisé qui fonctionne simplement ! Elle vous aide à créer un programme de fidélisation et de récompenses personnalisé qui fidélise la clientèle et augmente le nombre de visiteurs fréquents grâce à des offres marketing automatisées proposées au bon moment et aux bonnes personnes. Après quoi, la solution se concentre sur l'acquisition de nouveaux clients en incitant les personnes à vous rendre visite.

Informations sur Goody

Goodycard

http://www.goodycard.co.nz

Fondé en 2014

Prix de Goody

Goody n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Goody est disponible à partir de 70,00 $US/mois.

À partir de

70,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Goody - Fonctionnalités

Logiciels de fidélisation client
CRM
Carte de fidélité
Cartes de fidélité
Gestion des abonnements
Gestion des cartes cadeaux
Gestion des récompenses
Portail des membres
Suivi des activités
Suivi des références
CRM
Gestion des abonnements
Gestion des remises
Gestion des récompenses
Portail des membres
Suivi de l'activité des clients
Suivi des références
Système de carte de fidélité
Système de cartes cadeaux
Système de fidélité sans carte

Avis sur Goody

Afficher 5 avis sur 73

Note globale
4,4/5
Facilité d'utilisation
4,4/5
Service client
4,4/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4,3/5
Che C.
Sales And Marketing Specialist
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 10/10/2018

"A Simple, flexible CRM system for Point of Sale"

Commentaires: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Avantages: We liked that our loyalty scheme was able to go fully digital.

Inconvénients: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

  • Provenance de l'utilisateur 
  • Publié le 10/10/2018
Shannay H.
Office Manager
Production alimentaire, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    1/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 09/05/2018

"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."

Commentaires: Hopefully more customers passing through the store

Avantages: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Inconvénients: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Réponse de l'éditeur

envoyé par Goodycard le 15/05/2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

  • Provenance de l'utilisateur 
  • Publié le 09/05/2018
Shannay H.
Office Manager
Produits alimentaires, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 12/03/2019

"Goody review 2019"

Commentaires: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Avantages: Relatively easy for customers to navigate in store on the tablet

Inconvénients: Not as easy on the app for smart phones - not even I use the phone app

Réponse de l'éditeur

envoyé par Goodycard le 19/07/2019

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

  • Provenance de l'utilisateur 
  • Publié le 12/03/2019
Jusmena K.
Owner
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 09/05/2018

"Consistent "

Avantages: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Inconvénients: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Réponse de l'éditeur

envoyé par Goodycard le 15/05/2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

  • Provenance de l'utilisateur 
  • Publié le 09/05/2018
Laurie R.
Barista
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 02/02/2018

"An all-in-one loyalty card in app form and on your Smartphone!"

Commentaires: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Avantages: Free Goodies!
From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Inconvénients: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.
However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

  • Provenance de l'utilisateur 
  • Publié le 02/02/2018