Qui utilise Zoho CRM ?

PME, entreprises de taille moyenne et grandes entreprises

Description de Zoho CRM

Zoho CRM offre aux petites et grandes organisations une solution complète de gestion du cycle de vie de la relation client pour gérer les ventes, le marketing, le support client et la gestion des services et des stocks à l'échelle de l'organisation dans un seul système d'entreprise.

Informations sur Zoho CRM

Zoho CRM

https://www.zoho.com/crm/

Fondé en 1996

Prix de Zoho CRM

Zoho CRM est disponible en version gratuite et propose un essai gratuit. La version payante de Zoho CRM est disponible à partir de 12,00 $US.

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À partir de

12,00 $US

Prix

https://www.zoho.com/fr/crm/zohocrm-pricing.html?utm_medium=cpc&utm_campaign=Z-CRM

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Zoho CRM - Fonctionnalités

Logiciels CRM en ligne
Analyse du service client
Catalogage et catégorisation
Contrôle des réponses par e-mail
Gestion des connaissances
Messagerie instantanée
Mesure des performances
Portail libre-service
Recherche
Suivi du support client
Alertes sur les biens
Gestion des campagnes
Gestion des contacts
Gestion des leads
Mise en correspondance des clients et des biens
Segmentation
Suivi des interactions
Suivi des références
e-mail marketing
Collaboration
Gestion de contenu
Gestion de la formation
Gestion des contacts
Gestion des documents
Gestion des leads
Gestion des objectifs et des quotas
Gestion des offres
Gestion des performances
Gestion des présentations
Gestion des réunions
Gestion du territoire
Analyse de texte
Analyse des sentiments
Analyse prédictive
Analytique
Collecte de données multicanal
Gestion des commentaires négatifs
Gestion des connaissances
Gestion des enquêtes et sondages
Segmentation de la clientèle
Tableau de bord
Accès mobile
Devis et offres
Gestion des tâches
Gestion du territoire
Génération de leads
Intégration des médias sociaux
Intégration du chat interne
Intégration du marketing automation
Lead scoring
Segmentation
Stockage de documents
Système de calendrier et de rappel
e-mail marketing
Automatisation du marketing
Catalogue de produits
Devis et offres
Gestion de projets
Gestion des campagnes
Gestion des centres d'appel
Gestion des contacts
Gestion des documents
Gestion des enquêtes
Gestion des leads
Gestion des listes
Gestion du territoire
Lead scoring
Pages de renvoi et formulaires Web
Suivi des interactions
Suivi des références
Support client
e-mail marketing
Devis et offres
Gestion des tâches
Gestion du territoire
Intégration des médias sociaux
Intégration du marketing automation
Lead scoring
Lecture de cartes de visite et de badges
Messagerie instantanée
Prévision
Segmentation
Stockage de documents
Système de calendrier et de rappel
Devis et offres
Gestion de projets
Gestion des contrats
Gestion du pipeline de ventes
Planification
Prévision
Suivi des clients
Affectations d'équipe
Alertes de compte
Gestion des leads
Gestion des ressources
Gestion du marketing
Gestion du territoire
Suivi de l'influence
Suivi des frais
Suivi des ménages
Suivi des relations
Base de données de clients
Gestion des appels
Gestion des campagnes
Gestion des canaux
Gestion des commissions
Gestion des contacts
Gestion des contrats
Gestion des leads
Gestion des opportunités
Gestion des ventes sur le terrain
Gestion du territoire
Génération d'offres
Mesure des performances
Prévision des ventes
Suivi des références
e-mail marketing
Distribution de leads
Gestion des campagnes
Gestion des pipelines
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Suivi des interactions
Suivi des sources
Analyse de corrélation
Analyse de l'évolution des ventes
Analyse des concurrents
Analyse statistique
Mesure des performances
Modélisation dynamique
Modélisation et simulation
Présentation graphique des données
Rapports sur les exceptions
Tableau de bord
Analytique
Collecte de commentaires
Contenu vidéo
Gamification
Gestion communautaire
Gestion de la communication
Gestion des désabonnements
Messagerie instantanée
Syndication de contenu

Avis sur Zoho CRM

Afficher 5 avis sur 4 227

Note globale
4,2/5
Facilité d'utilisation
4/5
Service client
4/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4,2/5
Shawn B.
IT Architect
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 07/05/2020

"A CRM for the Masses"

Commentaires: Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.

Avantages: This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.

Inconvénients: Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.

  • Provenance de l'utilisateur 
  • Publié le 07/05/2020
David L.
Owner
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 23/06/2020

"Great Experience"

Commentaires: Pleasing to work with.

Avantages: The adaptability to our situation has been phenomenal. Additionally we found in other CRMs the price increased as our database increased. Zoho's solution increases as I add personnel. This is a much more palatable pricing system for us.

Inconvénients: We do in person calling. The standard set up does not separately track this effort. We have needed to set up customization to do this. I am able to do this myself. But, it would have been better to have a canned solution.

  • Provenance de l'utilisateur 
  • Publié le 23/06/2020
Utilisateur vérifié
Recruitment Consultant
Pétrole et énergies, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/07/2017

"WORST SUPPORT TEAM"

Avantages: Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer.

Inconvénients: Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works! When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference. NOT WITH ZOHOCRM SUPPORT CLOWNS. They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!! As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession. Here’s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101:
a. Announce their name! When you ask the customer their user ID and name, why can’t you introduce yourselves too?? By default? What’s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this!
b. Take a call back number to call back in case the call gets disconnected!
c. If you can’t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off!
WHAT A BUNCH OF LOSERS.
A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers!
I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected. ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!!

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/07/2017
Ludovic M.
CRM & Marketing Automation Consultant
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/07/2020

"An outstanding Platform, backed up by an entire Business OS"

Commentaires: I discovered Zoho CRM in 2012 thanks to a very passionate Marketing teacher. Since then, I implemented it, along with Hubspot and ActiveCampaign, in more than 10 startups and SMBs, as a freelancer. Even though I always secreen for better solutions and CRMs, or more relevant in certain contexts, more than 80% of the time Zoho is my recommendation to clients. Very interested in witnessing the development of Zoho in Europe, as the expansion strategy is still quite young

Avantages: Zoho CRM itself is easily customizable, very flexible and easy to use. With One, all data is connected with other business apps, making it convenient and up to date all the time, thus very powerful. Priceless in all data analysis and marketing automation projects.

Inconvénients: The basic user interface, if not customized, is a bit grey. They are making improvements, and it's easily customizable, but it's an important feature for users so be sure to plan adding a Canvas or pimping your UX a bit

  • Provenance de l'utilisateur 
  • Publié le 17/07/2020
Utilisateur vérifié
Marketing Automation Project Manager
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 27/05/2020

"Good Value-for-money"

Commentaires: Overall, I'm happy with Zoho. If you are introducing yourself into the CRM world, Zoho has more than enough features to test it and manage you customer base. Combined with third party marketing software makes it a really good product for a SME.

Avantages: It's really easy to use. It has most of the features available on CRMs such as Dynamics CRM. You can easily assign contacts to users as well as associate opportunities to them.

Inconvénients: The marketing add-on (Zoho Campaigns) does not allow to do most of functionalities available on other Marketing softwares. It's email marketing framework is really poor for a professional software.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 27/05/2020