--- description: Gladly : qu'en pensent les utilisateurs ? Lisez les avis clients sur Gladly, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gladly - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/22/customer-service/software) > [Gladly](/software/156723/gladly) # Gladly Canonical: https://fr.capterra.be/software/156723/gladly Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.be/software/156723/gladly?page=2) > Gladly est une plateforme de service client radicalement personnalisée qui place les personnes au centre d'une conversation client unique et continue. > > Conclusion : 139 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Gladly ? L'éditeur travaille en partenariat avec des PME et des grandes entreprises B2C dans les secteurs du commerce de détail, de l'e-commerce, des voyages et de l'hôtellerie, ainsi que des centres d'appel afin de répondre aux besoins actuels des clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 139 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Gladly Software - **Pays**: San Francisco, É.-U. - **Fondé**: 2014 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Afrique du Sud, Australie, Botswana, Canada, Danemark, Fidji, Finlande, Ghana, Irlande, Islande, Israël, Kenya, Malaisie, Malte, Namibie, Nigeria, Norvège, Nouvelle-Zélande, Ouganda, Papouasie-Nouvelle-Guinée et 9 de plus ## Fonctionnalités - Accès mobile - Alerts/Escalation - Analyse de texte - Autoresponders - Base de données de clients - CTI (couplage téléphonie informatique) - Chat et messagerie - Chat proactif - Chatbot - Collecte de données multicanal - Communication multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des listes d'attente - Gestion des modèles - Intelligence artificielle et machine learning - Interface d'agent - Journalisation des appels - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Messagerie vocale - Personnalisation - Portail libre-service - Rapports et analyses - Relevé et historique des chats - Routage automatisé - Routage des appels - Réponses automatisées - Scripts d'appel - Stratégie de marque personnalisable - Suivi des appels - Suivi des interactions - Suivi des problèmes - Support client - Tableau de bord - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ... et 3 fonctionnalités supplémentaires ## Intégrations (43 au total) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... et 28 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://fr.capterra.be/directory/22/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://fr.capterra.be/directory/22/customer-service/software) - [Logiciels pour call center](https://fr.capterra.be/directory/30007/call-center/software) - [Logiciels de VoIP](https://fr.capterra.be/directory/30940/voip/software) - [Logiciels de chatbots](https://fr.capterra.be/directory/32448/chatbot/software) - [Plateformes pour chatbots](https://fr.capterra.be/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [Freshdesk](https://fr.capterra.be/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Zendesk Suite](https://fr.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Salesforce Sales Cloud](https://fr.capterra.be/software/61368/salesforce) — 4.4/5 (18769 reviews) 4. [LiveAgent](https://fr.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://fr.capterra.be/software/62194/livechat) — 4.6/5 (1716 reviews) ## Avis ### "Admin for over 6 Years, incredibly happy" — 5.0/5 > **Benjamin** | *2 novembre 2025* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: It's a wonderful CX platform. We handle oall of our volume via Gladly. A lot of out of the box featuresand we also use their AI products. > > **Inconvénients**: Not much, overall really happy with the platform. I would never say no to a decrease in pricing even though I think the pricing is fair based on the market. > > Overall, incredibly positive. We have used them for years, and it is a great platform. I have continued to renew with them. When you are a D2C eCommerce brand I would highly recommend. ----- ### "Gets the job done with great support" — 4.0/5 > **Kelly** | *8 octobre 2025* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: Gladly has continued to make our work lives significantly more efficient and organized. Now, every type of communication with a client is consolidated in one place, which has streamlined our workflow. We are able to run reports based on Topics and other factors, giving us valuable insights. The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times. Before Gladly, we had nothing comparable, so this has been a major improvement for us. All of this still holds true\! > > **Inconvénients**: There are a few challenges with the reports that I wish were addressed to make them easier to read. For instance, the Task Export report does not provide a straightforward way to filter the data. I often find myself copying and pasting this report into an Excel sheet just to extract the information I need. Ideally, I would prefer to have all the necessary details included in a single report, with the option to have it automatically emailed to me on a regular basis. We've also encountered some technical issues with the rules, which haven't worked out for us so far. However, I want to emphasize that the support team is PHENOMENAL. Despite these difficulties, they are always very responsive and do their best to assist us. > > Overall, there were cons, but the pros did outweigh them. Now, we can direct conversations to team members who are actually available, instead of those who are already occupied, such as being on another call. As a result, we no longer miss calls, or if we do, we know exactly who we need to follow up with. This improvement has helped us provide better customer service and respond to clients more promptly. While I have mentioned that the reports occasionally present some challenges, they still offer valuable insights that we would not have otherwise. ----- ### "GLADLY THE BEST TOOL FOR CUSTOMER SERVICE" — 5.0/5 > **Manuel** | *2 avril 2026* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: It is a very use full tool to handle call, emails, and SMS, to bring the best help for our customers. > > **Inconvénients**: it should have more editing options for text on emails. but that is all is missing it is very complete. > > Great\! Its interface is very userfriendly, and oraganized. I would totally recommend t o take interactions. ----- ### "Revoir" — 3.0/5 > **Taylor** | *17 août 2022* | Biens de consommation | Taux de recommandation : 7.0/10 > > **Avantages**: Heureusement, il est assez fiable et facile à utiliser > > **Inconvénients**: La sonnerie des appels est horrible. Doit être personnalisable > > 6 sur 10 ----- ### "Happy Gladly Customer" — 4.0/5 > **Stephanie** | *17 février 2026* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition. > > **Inconvénients**: The reporting structure feels too segmented, requiring users to pull information from multiple areas rather than having access to a holistic, consolidated data view. Because most organizations in our industry rely on the same core metrics, having a pre‑built, unified dashboard that brings collective information together would be extremely valuable. A centralized reporting experience would reduce manual work, improve efficiency, and provide a clearer picture for decision‑making. > > Gladly continues to support our commitment to elevating the customer experience, and the team has expressed strong appreciation for the platform’s thoughtful design and streamlined functionality. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.be/software/156723/gladly?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/156723/gladly) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées