Clover

Use in my small businees

Commentaires: Clover has been an excellent option for taking payments in my stores.

Avantages:

My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.

Inconvénients:

Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.

Customer Service

Commentaires: Trying to get the original set up support is terrible. You will spend hours on the phone on hold, then transferred to another line to start over waiting, only to be dropped and start over. I have had this experience every time we reactivate our machines. Billing is another issue. We use these on a seasonal and reactivation is a nightmare.

Avantages:

Nice user friendly once up and running.

Inconvénients:

Inventory is hard to duplicate in all machines. When you download the template it has several errors when importing.

warning !!!!

Avantages:

Nothing to say. Really disappointing Cheap price, but no customer service and information is not real

Inconvénients:

Attention I have been doing business with clover for a year. It is said that payments that are taken during the day are deposited into the account the next day, however this is not always the case. Yesterday, I received an email asking me to answer a form containing more than 15 questions, concerning the source of the funds. I was also asked to send my account statement, customer invoice and customer contact details. 72 hours later, the money is still blocked and I am told that it will be processed urgently without follow-up... in addition to being very uncomfortable to send all his information by email. I've had a business for almost 4 years and have always used payment terminals, but I don't recommend Clover. Really disappointing service.

Simple to set up and configure. Simple to use. Flexible reporting options. Decent Support.

Commentaires: Clover simplified payment processing for us with easy to use devices and flexible reporting options.

Avantages:

Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.

Inconvénients:

If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.

Could be incredible, but appears to be more geared toward restaurants instead of retail

Commentaires: It's been okay. When something goes wrong, there can be a lot of runaround from different techs. There is a support number that we have to contact for technical issues, a different one for banking issues, and a third for issues with certain settings within the system. It would be helpful if there was one tech support contact instead of three. The main tech support doesn't usually seem to be very knowledgeable, and have to reach out to a specialist to figure out how to help most of the time.

Avantages:

Clover itself wouldn't be much more than a payment processing system if it wasn't for the many apps that you can add to make it work for your business. The catch is, most of the add on apps cost a monthly fee. The option to have these apps make Clover incredibly customizable to fit exactly what you need for your store. Overall, we still saved money switching to Clover from our previous company.

Inconvénients:

The software seems to be geared more toward the restaurant industry. When we got it, we did so because it was supposed to be for all retail. We likely would not have gone this route if we had known what we do now, but we have made it work for a retail setting with the help of certain apps.