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Qui utilise ShipHero ?
ShipHero simplifie la gestion des stocks, l'exécution des commandes et l'expédition des commandes pour les entreprises d'e-commerce et les opérations 3PL.
Description de ShipHero
Une solution unique pour mieux gérer votre inventaire, expédier plus intelligemment, préparer les lots plus rapidement et faciliter les retours. Profitez de toutes les fonctionnalités d'un système de gestion d'entrepôt sophistiqué, avec gestion des commandes avancée, automatisation et mobilité dans le cloud sans investissement important ni matériels onéreux. ShipHero est adopté et approuvé par des entreprises de toutes envergures, avec des fonctionnalités évolutives qui s'adaptent à la croissance de votre activité.
Informations sur ShipHero
ShipHero
http://shiphero.com
Fondé en 2012
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Version gratuite
Essai gratuit
Déploiement et prise en charge de ShipHero
Ressources d'aide
- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Chat
Déploiement
- Cloud, SaaS, web
- Mac (ordinateur)
- Windows (ordinateur)
- iPhone (mobile)
- iPad (mobile)
Formation
- Formation présentielle
- Formation en ligne en direct
- Webinaires
- Documentation
- Vidéos
ShipHero - Fonctionnalités
Logiciels WMS
- API
- Achats et réceptions
- Alertes/Notifications
- Bons de commande
- Champs personnalisables
- Codes-barres et RFID
- Comptabilité
- Données en temps réel
- Emplacements multiples
- Gestion 3PL
- Gestion d'entrepôt
- Gestion de l'e-commerce
- Gestion de la qualité
- Gestion des bons de commande
- Gestion des commandes
- Gestion des expéditions
- Gestion des factures
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des retours
- Gestion des réceptions et entrées
- Gestion des stocks
- Gestion des stocks
- Gestion des stocks de la vente au détail
- Gestion multicanal
- Importation et exportation de données
- Intégration comptable
- Intégrations de tiers
- Kitting
- Lecture de codes-barres et de tickets
- Nombre de cycles
- Nomenclatures
- Optimisation des stocks
- Prise en charge de plusieurs devises
- Prévision
- Rapports en temps réel
- Rapports et statistiques
- Rapports personnalisables
- Reconnaissance de code-barres
- Réapprovisionnement
- Saisie de commande
- Suivi de l'inventaire
- Suivi des commandes
- Suivi des numéros de série
- Suivi des statuts
- Surveillance en temps réel
- Synchronisation en temps réel
- Tableau de bord d'activités
- Étiquetage
- Étiquettes d'expédition
Logiciels d'e-commerce
- API
- Accès mobile
- Alertes/Notifications
- Analyse de l'évolution des ventes
- Bons de commande
- CRM
- Carte de fidélité
- Catalogage/catégorisation
- Comptes clients
- Données en temps réel
- Emplacements multiples
- Fonction de glisser-déposer
- Gestion SEO
- Gestion de contenu
- Gestion de l'e-commerce
- Gestion de site web
- Gestion des avis
- Gestion des bons de commande
- Gestion des campagnes
- Gestion des canaux
- Gestion des commandes
- Gestion des expéditions
- Gestion des modèles
- Gestion des promotions
- Gestion des remises
- Gestion des retours
- Gestion des stocks
- Gestion des stocks de la vente au détail
- Gestion multicanal
- Intégration des médias sociaux
- Intégrations de tiers
- Kitting
- Marketing multicanal
- Modèles
- Modèles personnalisables
- PDM (product data management)
- Paiements électroniques
- Panier d'achat
- Prise en charge de plusieurs devises
- Prise en charge de plusieurs magasins
- Rapports et statistiques
- Stratégie de marque personnalisable
- Suivi de l'inventaire
- Suivi des commandes
- Synchronisation de données
- Sécurité des données
- Tableau de bord d'activités
- Traitement des cartes de crédit
- Traitement des commandes
- e-mail marketing
Logiciels de codes-barres
- API
- Accès mobile
- Achats et réceptions
- Bons de commande
- Champs personnalisables
- Codes-barres et RFID
- Données en temps réel
- Emplacements multiples
- Facturation
- Gestion d'entrepôt
- Gestion des audits
- Gestion des bons de commande
- Gestion des commandes
- Gestion des expéditions
- Gestion des factures
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des retours
- Gestion des stocks
- Gestion des stocks
- Gestion multicanal
- Géolocalisation
- Importation et exportation de données
- Impression d'étiquettes
- Impression de codes-barres
- Intégrations de tiers
- Lecture de codes-barres et de tickets
- Modèles d'étiquettes
- Modèles personnalisables
- Optimisation des stocks
- Personnalisation
- Piste d'audit
- Rapports d'historique
- Rapports de synthèse
- Rapports et statistiques
- Rapports personnalisables
- Reconnaissance de code-barres
- Réapprovisionnement
- Stratégie de marque personnalisable
- Suivi de l'inventaire
- Suivi des activités
- Suivi des commandes
- Suivi des coûts
- Suivi des numéros de série
- Suivi des ressources
- Suivi des statuts
- Traitement des commandes
- Étiquetage
- Étiquettes d'expédition
- Étiquettes de réception
Logiciels de gestion de stocks
- API
- Accès mobile
- Achats et réceptions
- Alertes/Notifications
- Audit de l'inventaire
- Base de données de clients
- Bons de commande
- Données en temps réel
- Emplacements multiples
- Facturation
- Gestion d'entrepôt
- Gestion de l'e-commerce
- Gestion des bons de commande
- Gestion des commandes
- Gestion des expéditions
- Gestion des factures
- Gestion des fournisseurs
- Gestion des renouvellements de commande
- Gestion des retours
- Gestion des stocks
- Gestion des stocks
- Gestion des stocks
- Gestion des stocks de la vente au détail
- Gestion des stocks pour la fabrication
- Gestion multicanal
- Identification des produits
- Intégration comptable
- Intégrations de tiers
- Kitting
- Lecture de codes-barres et de tickets
- Mises à jour en temps réel
- Optimisation des stocks
- Point de vente (PDV)
- Prise en charge de plusieurs devises
- Prévision
- Rapports de ventes
- Rapports en temps réel
- Rapports et analyses
- Rapports et statistiques
- Rapports personnalisables
- Recherche/Filtre
- Reconnaissance de code-barres
- Réapprovisionnement
- Suivi de l'inventaire
- Suivi des commandes
- Suivi des coûts
- Suivi des statuts
- Synchronisation de données
- Tableau de bord d'activités
- VMI (vendor managed inventory)
ShipHero - Alternatives
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Avis sur ShipHero
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Graciela B.
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- Provenance de l'utilisateur
- Publié le 24/04/2018
"We have been using ShipHero for a few years and we absolutely love the software! Everything we need!"
Commentaires: Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!
Avantages: ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.
Inconvénients: If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!
- Provenance de l'utilisateur
- Publié le 24/04/2018
Randall G.
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- Provenance de l'utilisateur
- Publié le 11/02/2020
"Clear choice for warehousing and fulfillment"
Commentaires: Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.
Avantages: Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.
Inconvénients: Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization
- Provenance de l'utilisateur
- Publié le 11/02/2020
Gemma S.
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- Provenance de l'utilisateur
- Publié le 27/11/2020
"All talk but extremely poor communication"
Commentaires:
Not sure where to start ....
Number 1 is the poor communication!
They sign you up quickly, sell it like it's the dream and then once we had sent our stock in we have had non stop issues with them.
They misled us with shipping prices which DEFINITELY check and double check. As the person who signed me up even did a few examples of how much it would cost to send products and they were out by almost a factor of 4!
In fact I was charged today $95USD to send a few of our small products across state, which should cost about $25 total. They keep putting out products in oversized boxes, which is costing us 4 times the amount it should yet when they signed us up they said they would put it in the smallest box available.
They've lost some of our inventory and their response was "They can't find it" As in, end of story.
Their customer service team...well, Im not sure if they were ever trained but no-one seems to know what's going on. There seems to be 4 people in total for customer support who answer your questions in 1 hour lots...if you're lucky, then often passing you between each other so no-one understands the story and ends up answering something you're not even talking about.
There's been missinformation in the dashboard and when I've queried it and its been acknowledged they are unable to tell me why - yet it's important information such as tracking Info for customers.
I'm forever told that they will get back to me asap. They never do.
Worst company I've ever dealt with
Avantages: The look and feel of the software was good. When I researched different warehouses they seemed to have all the information I was looking for, clearly set out.
Inconvénients:
Incredibly Poor communication
Lack of accountability
Missing Inventory
No control over what sized boxes they pack your goods in which leads to crazy shipping prices
Miss information when signing up
Just pure frustration that I have to spend at least 2 hours a day trying to resolve issues that should not be happening, I dread getting up now and checking what the "New issue of the day is"
- Provenance de l'utilisateur
- Publié le 27/11/2020
Jacob R.
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- Provenance de l'utilisateur
- Publié le 21/10/2019
"Big Improvements Even Early On"
Commentaires: We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.
Avantages: Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time.
Inconvénients: There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to. Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products and having the expanding and collapsing of the left hand margin dictate the entire page placement. At first, the multiple window openings and constant re-signing in was a hassle, but I feel as if I notice that less the more I move through the system. Again, none of those things are massive inconveniences yet I feel they are small hiccups in an otherwise streamlined system. If there is a place to send suggestions or ask questions about the layout of the software as a whole going forward, I'll definitely keep it in mind. I'm always open for having that communication as I am typically an inquisitive person.
- Provenance de l'utilisateur
- Publié le 21/10/2019
Sergio K.
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- Provenance de l'utilisateur
- Publié le 13/10/2020
"Great software, minimize problems fulfilling. Needs better reporting."
Commentaires:
Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area.
The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.
Avantages:
Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast.
Integrates really well with Shopify.
Has a historic log view of all the product movements, which makes it easy to track error and where they were made.
Inconvénients:
There are no custom reports, or no way to change printing formats.
Shipping label can't be customized neither the invoice. Printing sizes are very very limited.
The dashboard is very limited, no graphs or anything.
No way to check picking efficiency, or other types of statistics.
Mainly focused on fulfilling and that's it.
- Provenance de l'utilisateur
- Publié le 13/10/2020
