--- description: Desk Manager : qu'en pensent les utilisateurs ? Lisez les avis clients sur Desk Manager, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Desk Manager - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Desk Manager](/software/173025/help-desk-software) # Desk Manager Canonical: https://fr.capterra.be/software/173025/help-desk-software Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.be/software/173025/help-desk-software?page=2) > Logiciel pour support client qui organise, sépare et termine les appels en quelques clics. > > Conclusion : 106 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 106 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Desk Manager ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: portugais, portugais brésilien - **Pays disponibles**: Argentine, Bolivie, Brésil, Chili, Colombie, Uruguay ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Base de données de clients - CMDB - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des contrats/licences - Gestion des flux de travail - Gestion des ressources informatiques - Gestion des tickets de support - Macros et réponses types - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Suivi des ressources - Support client - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (9 au total) - ChatGPT - Discord - JivoChat - Microsoft Power BI - Microsoft Teams - Nvoip - Telegram - WhatsApp - Zoom Phone ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels helpdesk](https://fr.capterra.be/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://fr.capterra.be/directory/30008/help-desk/software) - [Outils ITSM](https://fr.capterra.be/directory/30676/itsm/software) - [Logiciels pour centres de services](https://fr.capterra.be/directory/31027/service-desk/software) ## Alternatives 1. [LiveAgent](https://fr.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshservice](https://fr.capterra.be/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Milvus](https://fr.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Zendesk Suite](https://fr.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [SysAid](https://fr.capterra.be/software/107225/sysaid) — 4.5/5 (511 reviews) ## Avis ### "Compatible and Easy" — 5.0/5 > **Jason** | *21 novembre 2023* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Interface with quickbooks that saves me time > > **Inconvénients**: Nothin really. Maybe that you have to update files and while you do it no one can use it ----- ### "Administrator Training Assessment" — 5.0/5 > **Leonado** | *29 novembre 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The possibilities with Maestro are fantastic\! I really like the idea of automation within the platform\! > > **Inconvénients**: There are some difficulties in using images within the platform, which ends up breaking the text formatting. And the filters of saved views also disappear after saving. > > The Desk Manager was essential for structuring our service here at the company, and has a range of configurations that are extremely important and work perfectly for internal management. ----- ### "DeskManager Review" — 5.0/5 > **Thielly Butarello** | *27 septembre 2024* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: It is a very complete system for customer service and the module that I like the most is the projects module that is being studied for the implementation of this resource within deskmanager. > > **Inconvénients**: Hours run, has 3 forms of control and does not fit > > Overall, my assessment of the system is quite positive. It is a very complete system, largely meeting needs and providing significant gains in terms of efficiency and control. The post-implementation phase has presented some challenges, especially in relation to the implementation of continuous improvements (expansion of new areas of the company to use DeskManager) and evolution of management data for presentation. I believe that the CS team could propose better ways to implement a case within the tool and not just "resolve/or not" the issue/need presented. ----- ### "Ease" — 5.0/5 > **ANA** | *27 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 3.0/10 > > **Avantages**: Prompt service and support whenever requested > > **Inconvénients**: I have no dissatisfaction formed so far. > > Since implementing DM in our company, directing and monitoring services has become much easier and faster. ----- ### "Satisfaction assessment of the Desk Manager platform" — 4.0/5 > **Gustavo** | *18 juillet 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Minimalist and visually friendly layout with features that are initially simple to learn, but have a high complexity of knowledge and configurations within the tools available within the platform. > > **Inconvénients**: Not having artificial intelligence operating in a large part of the platform, e.g. CMDB where IC control is located, there is still no "AI tool" within this app to perhaps create automatic ICs or pre-ready report exports of ic's, and also does not have a feature for creating calls and ic's. > > As I use the platform daily, but I don't use all the desk tools, my experience is limited by what I do, but everything I explore within "Tickets and CMDB" I find very easy and practical, great visibility, organization, priorities, categorization. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.be/software/173025/help-desk-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/173025/help-desk-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées