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Description de CloudTalk

CloudTalk est un système de téléphonie de premier ordre doté de fonctionnalités avancées de comptabilisation des appels. Plus de 2 500 entreprises, dont DHL, Yves Rocher et Glovo, font confiance à CloudTalk pour la qualité de ses appels et sa vaste gamme de fonctionnalités. Simplifiez le travail de votre équipe de comptabilisation des appels grâce à plus de 70 fonctionnalités de suivi avancées et à des intégrations faciles avec vos logiciels de helpdesk, de CRM et d'e-commerce. Profitez d'une version d'essai de quatorze jours entièrement gratuite.

Qui utilise CloudTalk ?

Des entreprises intelligentes de toutes tailles qui cherchent à améliorer l'expérience client et les performances des agents grâce au canal le plus personnalisé : la voix.

CloudTalk Logiciel - 1
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CloudTalk ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

CloudTalk

CloudTalk

4,4 (263)
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mois
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VS.
À partir de
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Intégrations
Facilité d'utilisation
Rapport qualité-prix
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13,00 €
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Version gratuite
Version d'essai gratuite
189
132
4,6 (1 666)
4,7 (1 666)
4,7 (1 666)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur CloudTalk

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,5
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
68%
4
20%
3
3%
2
3%
1
6%
Oluwa Locheyi
Oluwa Locheyi
Agent Commercial (Bénin)
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

CloudTalk : un logiciel de gestion de la téléphonie

4,0 l’année dernière

Avantages:

CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels.

Inconvénients:

CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner.

khalid
GERANT (France)
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

bon logiciel mais certain paramettre difficile si on connait pas

5,0 l’année dernière

Avantages:

Simple a deployer, mise en route rapide, avec fonction de base

Inconvénients:

Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place

Hermann
Hermann
Support client (Bénin)
Utilisateur LinkedIn vérifié
Développement et commerce international, 2–10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur

Logiciel de centre d'appel

5,0 l’année dernière

Avantages:

CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients.

Inconvénients:

Je ne trouve aucun problème , j'adore !

Matej
Matej
Founder (Slovaquie)
Utilisateur LinkedIn vérifié
E-learning, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Great IVR & solid value

5,0 il y a 2 ans

Commentaires: Very positive! Sending the high-five to their team.

Avantages:

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Inconvénients:

The mobile app could be improved, but we prefer the desktop app anyways.

Frederico
Head of the Customer Service (Lettonie)
Loisirs, voyage et tourisme, 51–200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Alternatives envisagées :

Great product and fantastic support!

5,0 il y a 4 ans

Commentaires: I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Avantages:

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Inconvénients:

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Debora
director (Brésil)
Immobilier, 51–200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Run Away

1,0 il y a 2 ans

Commentaires: Terrible.

Avantages:

The system works properly in most cases, but there are a lot of connection issues

Inconvénients:

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Iliana
Head of Operations (Italie)
Assurance, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Cloudtalk is the many tools in one

5,0 il y a 4 ans

Commentaires: It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Avantages:

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Inconvénients:

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Maddy
eCommerce Manager (É.-U.)
Articles de sport, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Great for remote working!

4,0 il y a 4 ans

Avantages:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Inconvénients:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Adam
CEO (É.-U.)
Divertissement, 2–10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Looks good from a distance, but they're a mess internally

2,0 il y a 4 ans

Avantages:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Inconvénients:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Careyn
Head of Owner and Guest Services (Philippines)
Immobilier, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

App is Good But Still Needs Improvement

3,0 il y a 5 ans

Commentaires: Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Avantages:

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Inconvénients:

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Victor
Customer service developer (Finlande)
Comptabilité, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Well functioning and good integration with HubSpot

4,0 il y a 4 ans

Commentaires: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Avantages:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Inconvénients:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Philipp
Director (Maurice)
Logistique et chaîne d'approvisionnement, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Simple cloud phone system with a reasonable pricing

5,0 il y a 3 ans

Commentaires: Using CloudTalk as a could-based phone system for our sales and customer support.

Avantages:

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Inconvénients:

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Alternatives envisagées :

Great software

5,0 il y a 4 ans

Commentaires: Good experience, easy to use and setup.

Avantages:

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Inconvénients:

They need an app for phone too that is good.

Filip
Sales Associate (Canada)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Intuitive tool with a huge impact on our calls

5,0 il y a 2 ans

Avantages:

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Inconvénients:

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Réponse de l'équipe de CloudTalk

il y a 2 ans

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Our customer service team was thrilled by your stellar review. I appreciate you sharing! The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this. And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better.

Alan
Service Director (Israël)
Services financiers, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Great product, highly recommended.

5,0 il y a 3 ans

Commentaires: With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!

Avantages:

Ease of use, quick and simple integration and great call quality.

Inconvénients:

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers, 51–200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Efficient software worth of money

5,0 il y a 6 ans

Commentaires: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

Avantages:

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Inconvénients:

We have not noticed yet in our company.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur
Source : GetApp

Not recommended

2,0 il y a 3 ans

Commentaires: We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution

Avantages:

Cloudtalk is easy to set up and has generally favourable pricing and quick support

Inconvénients:

Mobile app is imposible to use. Some customers complained about the call quality

Tomas
Tomas
Business Development Manager (Slovaquie)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur

Great costantly evolving tool.

5,0 il y a 6 ans

Commentaires: This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Avantages:

Very intuitive and easy to use. Swift, professional and helpful customer support.

Inconvénients:

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Réponse de l'équipe de CloudTalk

il y a 6 ans

Hi Tomas! Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback. Have a great day! Kris

Jeff
Lead Consultant and manager (Israël)
Services juridiques, 2–10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur

We love Cloudtalk because it works

5,0 il y a 3 ans

Commentaires: It's the one we just keep coming back to

Avantages:

ease of use. excellent call recording. super easy to set up

Inconvénients:

sometimes there can be a delay in customer service response

Claudia
Chief Customer Officer (Italie)
Pétrole et énergies, 2–10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Great solution all in one

5,0 il y a 3 ans

Commentaires: At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall.

Avantages:

It is easy to set and use. The support is very good.

Inconvénients:

At the moment I am satisfied with everything

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Comptabilité, 1 001–5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Call center management platform

5,0 il y a 2 ans

Commentaires: it does the job and is very professional

Avantages:

Features like call recording, history, reporting make CloudTalk a good call management application

Inconvénients:

Customer service is not fully available sometimes.

Selim
Selim
Sales Team Lead (Turquie)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur

Great Cloud Phone App

4,0 il y a 4 ans

Commentaires: Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.

Avantages:

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Inconvénients:

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Rastislav
Marketing Executive (Slovaquie)
Logiciels, 51–200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Alternatives envisagées :

Great price-performance ratio, lots of useful features to simplify work

5,0 il y a 2 ans

Commentaires: It saves time and makes some processes smoother and more transparent. And that's what we needed.

Avantages:

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Inconvénients:

None, everything works just fine and we didn't have to solve any bigger problems

Julius
Julius
Account Executive (Lituanie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur

Great value for money

5,0 il y a 4 ans

Commentaires: Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Avantages:

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Inconvénients:

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur
Source : GetApp

Great telephony service. Highly recommended

5,0 il y a 6 ans

Commentaires: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Avantages:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Inconvénients:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.